Name: Aviva
Rating: 2.08

“Poor customer service”

Posted 7 years ago

“So far had no problems with there home insurance policies. Usually get in touch within a few days either send a replacement or cheque for value amount. I currently in a process of a floor claim and is one of the biggest claims I have made to date . Hopefully things run smoothly .asking for receipts but in my opinion. Why would I keep receipts for flooring as it not something you expect to really return or even think about getting damaged .”

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Posted 7 years ago

“It was cheaper than most of the other providers.”

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Posted 7 years ago

“Dishonest company with terrible customer service. I had a problem with my extractor fan due to water damage. They sent out someone who didnt even switch it on, and said the motor was completely burnt out and therefore not Aviva's liability. I told them the motor was running fine, and it was to do with water getting in the electicals. They send another so called expert who said the whole thing was working 100% fine and no water damage, except he didnt get within 6 feet of it. The 'expert' stood in my kitchen and watched me switch it on to show him it wasnt the motor and then wrote another bogus report to let Aviva wiggle out of paying anything. Aviva then washed their hands of the problem, despite having two 'expert' reports which say opposite things. Happy to take you money but will do anything they can not to pay out or help in any way. Avoid avoid avoid.”

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Posted 7 years ago

“I have been dealing with Aviva in connection with two life insurance policies. My complaint is on two levels. First, the way they dealt with the claims (asking for several different documents which no other insurance company requested, and asking for them over several months, not all at the beginning of the process). But my BIGGEST gripe is their policy regarding mail. I live in the USA. Regular air mail from the UK takes 4-6 days on average. But Aviva sends all their mail via MALTA for some reason. The latest letter to me from Aviva took 41 DAYS to reach me. And that is about normal. Why? What is the benefit to Aviva? In today's age of instant communications, they are taking longer than the sailing ships of two hundred years ago! Unprofessional company.”

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Posted 7 years ago

“I have been dealing with Aviva in connection with two life insurance policies. My complaint is on two levels. First, the way they dealt with the claims (asking for several different documents which no other insurance company requested, and asking for them over several months, not all at the beginning of the process). But my BIGGEST gripe is their policy regarding mail. I live in the USA. Regular air mail from the UK takes 4-6 days on average. But Aviva sends all their mail via MALTA for some reason. The latest letter to me from Aviva took 41 DAYS to reach me. And that is about normal. Why? What is the benefit to Aviva? In today's age of instant communications, they are taking longer than the sailing ships of two hundred years ago! Unprofessional company.”

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Posted 7 years ago

“The person on the phone was very helpful and sorted my little problem efficiently.”

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Posted 7 years ago

“after a number of false starts this year, a freephone call resolved all, assistance was very good.”

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Posted 7 years ago

“Have been with Aviva a number of years every year I check other insurers and can't find a cheaper price for the same cover”

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Posted 7 years ago

“Very good customer service and attitude”

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Posted 7 years ago

“I was with "Bupa" Health Insurance for 30 years. I switched to "Aviva" a year ago. It offered the same continued insurance for a lower premium. This year the annual increase rate was much lower than if I had stayed with "Bupa" Being a loyal customer for "Bupa" was not rewarded at annual "Renewals"”

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Posted 7 years ago

“Our house was just minding it's own business till a car drove into our porch, which is totalled, and the rest of our house is "wonky"! Very long story, but certain employees at AVIVA operate with zero oversight, We were definitely not happy with the agent working on our case, so I asked him for his managers contact info - the AVIVA agent refused to give me his managers info, and said I didn't need to talk to his manager. This infuriates Me - what gives an AVIVA employee the right to be "GOD" wit zero accountability - to our thinking this employee has botched the whole repair, and He seems to think He is not accountable. I have contacted AVIVA's ombudsperson.. We'll see how that goes. I was in business for 40 years with one of the world's largest corporations, and if one of our employees had refused to be accountable .. He would be fired the next day. AVIVA seems fine with these clowns working for them. Very disappointed with AVIVA. Our porch has been demolished now for over 42 days, but this AVIVA agent says that is "normal" .. nothing is normal about AVIVA.”

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Posted 7 years ago

“Helpful with what i was looking for :)”

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Posted 7 years ago

“Made me Happy !!!! What a laugh that is what a company. They should be ashamed and be taken to task. Sorry for all their staff. What a lot of S*** they are. Do not insure anything with this company Too long to go into their rubbish they tell you, go elsewhere”

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Posted 7 years ago

“The worst 'customer service' I have ever experienced from any company ever. Takes a minimum 30 minutes to speak to anyone on the phone, they then can't offer any help. Zero proactivity on Aviva's part to sort out a minor issue. So you have to call back, wait on hold and start again. Something that every other company can handle over the phone in 2 minutes has now taken a month with Aviva and still is nowhere near being resolved. I'm just going round in circles. I am giving serious consideration to making a county court claim to recover my money. If you value your sanity, don't touch Aviva with a bargepole.”

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Posted 7 years ago

“Tried to take out a policy with Aviva for car insurance. Added experienced driver, but this added over £500 onto premium. Customer service poor when I called to query quote”

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Posted 7 years ago

“Aviva Customer Service is APPALLING; they employ "box tickers" who do NOT listen to customers and then send out incorrect correspondence. They do not deserve one star as they are a NO STAR COMPANY. I've now made 2 FORMAL COMPLAINTS, in both instances they have sent me a cheque to keep quiet...but here is a snippet of what happened I had to make the first formal complaint last year when I tried to get funds out of my Mother's ISA savings where I had Power Of Attorney (POA) - This was to pay for her nursing care. POA was not enough for Aviva (it is for most other companies) I was made to prove my mother was still alive as I could not provide a current driving licence or passport as my Mother had not driven or travelled for well over 15 years. The whole episode was disgraceful and very upsetting. Paid £75 to keep me quiet. A second formal complaint went in earlier this month. My Mother passed away and all I was doing was advising Aviva of this and asking them to put a joint bond account into my Father's name and to change the nominated bank account for their monthly payment out to my Father's bank account. Easy you would think, in fact NatWest, Legal & General, Phoenix Life and Aldermore handled these requests easily and with compassion. NOT AVIVA....wrong information, compounded by incorrect correspondence it just went on and on and in the end, having phoned them at least 3 times and gone through their dreadful security process, I put in another formal complaint. I even copied in their Group CEO, Mark Wilson, whose address I will give you below to try and explain how bad their Customer Services was..guess what he does not respond to letters addressed to him. This time it was handed to a PR division to respond to me and a £150 to keep me quiet. Here goes - this is the address for their Group CEO - send him your complaints direct until they actually do something about their service. Mr Mark Wilson Group CEO, Aviva plc St Helens 1 Undershaft London EC3P 3DQ Tel 020 7283 2000”

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Posted 7 years ago

“Just easy service and efficient”

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Posted 7 years ago

“They were easy to talk to.”

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Posted 7 years ago

“Absolutely dire company. Still waiting after two months for them to release my pension. The first month was lost when the forgot to send the forms out after I asked for them. A company that I will never deal with again.”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Aviva Reviews