“Car insurance
Useless. You pay for a service. If you are unfortunate enough to need their service be prepared for long hold times to talk to people who do not know what they are advising. 5 months on from a claim and I am still waiting!”
“I have various investment products with Aviva. All mine and my husand's life savings in fact. I liked their online myAviva system however the level of response when you have queries is terrible. If you ever get through on the phone (pretty unusual even after holding for an hour) the service and help is very good indeed. But it is just impossible to get through and even email is very patchy. This causes immense stress when you know your whole future is in their hands.”
“Aviva is cheap than some insurance companies and at the time of buying is a good company. But that is about it. Rest everything else is also cheap.
If someone gets stuck with them over a small something they will give you the worst time. A friend of mine was harassed by some team in their company because of a claim. His claim was termed fraudulent. He was threatened legal action. His policy got cancelled. The cherry on the cake was when all his policies with them were cancelled one by one. He stupidly had put all his policies with them. This should be a learning to all. Never put all your policies with one company. It will be like all eggs in a single basket. He got some relief finally at Ombudsman. He came to know that most cases at Ombudsman against an insurance company is Aviva. While he admits he was not careful in giving facts, Aviva's incentive seeking staff blew the thing out of proportion.
Just make a small mistake and they will hound you like rabid dogs. Many people on review sites are paid by insurance companies themselves. Insurance companies are not friends of anyone, least Aviva.”
“It’s really really bad designed to buying car insurance with this company!!!! There’s no management at all,!!!
I had policy with them from 2017 and end of the policy cancel our policy because the last payment hasn’t been gone through with sending me any email or letter!!!
When I found out my insurance has been cancelled I paid all the amount to continue with them,,, when i paid all amount then they said we can’t continue this policy you have to have new policy and you have to pay deposit for new policy!!! What can I do because I’ve kids to pick and drop from school,, I paid around £500 deposit again to buy the new policy from 2018 till 2019 ,,,, and recently i sold my car and bought new and told them can you change this car to my other car !! What they to me you haven’t got the policy from us anymore which I’m paying every month £217 for nothing and my car was not insured!!!
And there’s no one come back to me why they changing me this money for???
I recommend not to have insurance with this company because they don’t cover you after you buying insurance from them,
Muhammad S Akmal”
“Had cancelled my policy as I had a premium increase of £60/month for changing the car registration from a private number plate (of the previous owner) to its original registration. Keeping in mind its exactly the same car. Aviva POOR as I don't rate you at all anymore.
Customer service by phone is a joke.”
“After many years with car insurance and a pension I got to speak honestly about the great service I have experienced from Aviva. I have found the call centre staff extremely polite and happy to help. There online 'my Aviva' site has been very useful tool to use to keep update.”
“So far had no problems with there home insurance policies. Usually get in touch within a few days either send a replacement or cheque for value amount.
I currently in a process of a floor claim and is one of the biggest claims I have made to date . Hopefully things run smoothly .asking for receipts but in my opinion. Why would I keep receipts for flooring as it not something you expect to really return or even think about getting damaged .”
“Dishonest company with terrible customer service. I had a problem with my extractor fan due to water damage. They sent out someone who didnt even switch it on, and said the motor was completely burnt out and therefore not Aviva's liability. I told them the motor was running fine, and it was to do with water getting in the electicals. They send another so called expert who said the whole thing was working 100% fine and no water damage, except he didnt get within 6 feet of it. The 'expert' stood in my kitchen and watched me switch it on to show him it wasnt the motor and then wrote another bogus report to let Aviva wiggle out of paying anything. Aviva then washed their hands of the problem, despite having two 'expert' reports which say opposite things. Happy to take you money but will do anything they can not to pay out or help in any way. Avoid avoid avoid.”
“I have been dealing with Aviva in connection with two life insurance policies. My complaint is on two levels. First, the way they dealt with the claims (asking for several different documents which no other insurance company requested, and asking for them over several months, not all at the beginning of the process). But my BIGGEST gripe is their policy regarding mail. I live in the USA. Regular air mail from the UK takes 4-6 days on average. But Aviva sends all their mail via MALTA for some reason. The latest letter to me from Aviva took 41 DAYS to reach me. And that is about normal. Why? What is the benefit to Aviva? In today's age of instant communications, they are taking longer than the sailing ships of two hundred years ago! Unprofessional company.”
“I have been dealing with Aviva in connection with two life insurance policies. My complaint is on two levels. First, the way they dealt with the claims (asking for several different documents which no other insurance company requested, and asking for them over several months, not all at the beginning of the process). But my BIGGEST gripe is their policy regarding mail. I live in the USA. Regular air mail from the UK takes 4-6 days on average. But Aviva sends all their mail via MALTA for some reason. The latest letter to me from Aviva took 41 DAYS to reach me. And that is about normal. Why? What is the benefit to Aviva? In today's age of instant communications, they are taking longer than the sailing ships of two hundred years ago! Unprofessional company.”
“I was with "Bupa" Health Insurance for 30 years. I switched to "Aviva" a year ago. It offered the same continued insurance for a lower premium. This year the annual increase rate was much lower than if I had stayed with "Bupa" Being a loyal customer for "Bupa" was not rewarded at annual "Renewals"”
“Our house was just minding it's own business till a car drove into our porch, which is totalled, and the rest of our house is "wonky"!
Very long story, but certain employees at AVIVA operate with zero oversight, We were definitely not happy with the agent working on our case, so I asked him for his managers contact info - the AVIVA agent refused to give me his managers info, and said I didn't need to talk to his manager. This infuriates Me - what gives an AVIVA employee the right to be "GOD" wit zero accountability - to our thinking this employee has botched the whole repair, and He seems to think He is not accountable. I have contacted AVIVA's ombudsperson.. We'll see how that goes. I was in business for 40 years with one of the world's largest corporations, and if one of our employees had refused to be accountable .. He would be fired the next day. AVIVA seems fine with these clowns working for them. Very disappointed with AVIVA. Our porch has been demolished now for over 42 days, but this AVIVA agent says that is "normal" .. nothing is normal about AVIVA.”
