Aviva Reviews

Name: Aviva
Rating: 2.08

2.1 Rating 655 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Zanko

Aviva 1 star review on 21st February 2025

Mayson Boesch

Anonymous

Anonymous // 01/01/2019

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“How your staff deal with customers on the phone poor.worse company we have gone with in twenty years . Don't touch this company with barge pole ,take money no care showed when a problem arises.joke joke run by clown s .”

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Posted 8 years ago

“Stay away at any cost! This is worst possible insurance company. I have been advised by broker to select a comprehensive cover for 80 pounds a month including cancer care and treatment. After 6 months on the policy I have developed cancer looking lesions on my foot and claim department did not want to accept the claim based on much more medical information required. Their process four handling claims requires several GP appointments and letters before anything will be covered. As far as myself medically qualified concerned, by the time you will be able to make your claim, the cancer will spread everywhere. Therefore I have decided to go with consultant appointment privately and pay myself but cancelled the insurance that cost you around 1000 pounds a year for nonsense cover. I would recommend to stay away from them as they are not proper and provide appealing service and treatment to patients”

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Posted 8 years ago

“I was having issues with Aviva's online application system but thankfully I got through to Sandy Mckay @ Online Tech support who was sympathetic to my situation and executed an efficient and more than satisfactory resolution. Cheers Sandy”

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Posted 8 years ago

“completing this review while waiting for a response on the phone. if I hear "your call is important to us" one more time I think i'll explode. Is there actually any one at the end of the line? 20 minutes and waiting.........”

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Posted 8 years ago

“Incredibly frustrating to deal with. Sent in proof of no claims at least 3 times, didn't process it, then dispite the policy stating I had top no claims Aviva only gave me two year no claims. To top it off they amended my policy and told me that there was an overdue payment that had to pain straight away. Really poor service. I will look elsewhere when it's time to renew.”

Helpful Report

Posted 8 years ago

“Very expensive and will find any reason to not process your claim. Aviva Home Insurance through Santander. The service was beyond terrible. If there was an excuse for an excuse they would take it to avoid helping me with a claim. I bought a house 2 years ago. An 100 year old house at that. My landing ceiling fell in after several months of looking fairly sketchy. I rang to ask if they would assist in the repairs even with a high excess but they said if the ceiling wasn't brought down by wind, fire or water they would not help. We were paying nearly £40 a month like a mug for what we thought was possibly the most comprehensive policy but sadly £40 seems to be their very basic package. AVOID!”

Helpful Report

Posted 8 years ago

“If there was a zero star option I would have chosen this. Aviva's administration is apalling and to be honest their management should hang their heads in shame. I had an issue with Aviva over the withdrawal of ISA funds for my elderly mother, who now resides in a care home & has dementia. I have Power of Attorney (POA) already in place with Aviva, so you would think that getting the money out and their administration care would be straightforward. Firstly the paperwork was sent to my father's flat so I got the transaction details a few days later when I went over to my Father (Just as well i do not live a long way from him). I had made it clear to Aviva when asking for the funds to be withdrawn that I was the POA. After getting their paperwork, I duly telephoned, went through their security clearance questions again and asked that the correspondence address be changed to my address. I then spent around 40 minutes on the phone to Customer Services trying to find identification for my mother that would satisfy their needs to tick their boxes so that they were satisfied my mother existed. Even though I am POA, this was not enough for Aviva, they had to tick their boxes. My Mother no longer had a valid passport or driving licence. They finally came up with documentation that would work for them, I did ask if I could speak to the division that looks at documentation and after a 5 minute wait on hold, was told that "they are not customer facing". I duly got the paperwork in place and sent the docs to them with a covering letter, again asking them to make sure that ALL CORRESPONDENCE ONLY CAME TO MY ADDRESS as my Mother was in a care home and had dementia. What they did next, so enraged me...they sent a letter to my mother at her care home to say they had changed her address and that they sent a copy of that letter to her old address (to this day I can only guess where this copy went). I was so angry at this that I put in a formal complaint over the phone (having again gone thorugh their security questions). I got a consilitary letter. I also sent a long letter to Mr Mark Wilson, their Group CEO just explaining how bad their admin was. He never responded. Finally I went to visit my Mother at her home last week and guess what... they sent another letter to my mother, this time advising the amount that had been withdrawn. They must employ robots, who cannot read and if they can read they cannot carry out instructions. I am apalled at their service.”

Helpful Report

Posted 8 years ago

“Tried to get a claim through them. Very poor service. Bad communication. Has been 6 months and nothing sorted out. Had to shout at someone just to get them to do their job. I hate confrontation and first time I have ever done it on the phone but I could not take anymore of their lying. Eventually they admitted their staff had been incompetent. No one should ever go with this company. Never before in my life have I ever dealt with such useless people.”

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Posted 9 years ago

“I advise everyone to stay away from this company. I chased AVIVA 5 times in two weeks prior to my car going in for repairs so I could be reassured I would get my £650 excess back!! Being reassured on numerous occations I went ahead with the repair!! The day after the repair I phoned AVIVA for my next steps in claiming my excess to be told the Taxi Driver that hit me was uninsured. Why did it take Aviva 3MONTHS to tell me this. I had cheaper quotes for my repair but they insisted I was to go with the company they recommend. They have taken my 2 years no claims to 0. I started driving 2 years ago and for something that isn't my fault they have done nothing to help. They have now left me with the bill and have said and I quote 'if you want your excess back you need to get in touch with the third party yourself to claim that money back' I now ask, 'Whats the reason for paying AVIVA £1500 a year, when they have done nothing to help'”

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Posted 10 years ago

“They have been good when I need them although my renewal price wasn't competitive.”

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Posted 10 years ago

“Ok I suppose”

Helpful Report

Posted 11 years ago

“ok”

Helpful Report

Posted 11 years ago

“Worst after sales service & dubious plans, Aviva Life Insurance is no better than a chit fund company aviva plc”

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Posted 11 years ago

“I always get excellent service from Aviva”

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Posted 11 years ago

“Excellent service, best price available to me, yet again, thankyou!”

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Posted 11 years ago

Aviva is rated 2.1 based on 655 reviews