Aviva Reviews

Name: Aviva
Rating: 2.08

2.1 Rating 654 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Kate Marcus

Muriel Herrara

Zanko

Aviva 1 star review on 21st February 2025

Mayson Boesch

Aviva 1 star review on 22nd January 2025

Kason Schuhmacher

Anonymous

Anonymous // 01/01/2019

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“Phoned about my pension they bought from freinds life said now its an annuity .very rude on phone .am over 60yrs old .info on website said if value 10.000 or under n over 55yrs old could cash in aviva on list of companys refuseing to allow this .asked wot happens to my annities when i pass .they replied it ends wit my death .so they get to keep all monies instead of going to my nominated family wot a rip off .would not recommend this dam right rip off company to my worst enemy .a callous n nasty company”

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Posted 5 years ago

“Bigots I'm not white yet they claim I'm racist Barclays fired me due to they say disrepute my God the pert Aviva Scots are the most bigoted people I ever came across with...they cancelled my home insurance for no good reason God knows and will decide judgement on Aviva Perth you know what you dis”

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Posted 5 years ago

“Home insurance cranked up by 30% even though no changes since last year. We have 2 motors and have been a loyal customer foro 40 years...... what is it that they quote - we reward loyality. ...... I don't think so! By bye Aviva”

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Posted 5 years ago

“Having watched the Aviva tv ad about them promising to treat existing customers better I assumed that was me after 3 years with them.My renewal was a large increase even though no claims made.Renewed with another company with better cover for £100 less.Tv ad tells porkies.”

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Posted 5 years ago

“Car insurance maybe - but under no circumstances involve the chaos that is Aviva in your pension. It has taken me 6 months to get an Ombudsman ruling against them for mis- management - and now I am still having to chase payment !”

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Posted 5 years ago

“I had to claim on my house insurance for the first time ever. It was only £200 after paying £100 excess. My renewal came a few weeks later and my premium has gone up by £100 so I might as well have not been insured.”

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Posted 5 years ago

“Hassle free to get new car policy and I got nice discount as I had already another policy with them :) Reccomended.”

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Posted 5 years ago

“After charging me a £54 'admin' fee for notifying them I got married, Aviva then sent me a renewal quote of £394, when the previous year was £204, despite the fact I have 10 years NCD. No wonder (like many others) I switched, nearly 2/3 of all the reviews on here are the lowest score of 1 and the company announced 1800 job losses last month. Stop taking custom for granted Aviva!!”

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Posted 5 years ago

“very good companies”

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Posted 5 years ago

“Buildings insurance premium increased by 35% over 2 years. No change in our circumstances and no claims. Apparently pricing decisions are made by a non-customer facing team, who don't give any transparency into their decisions. Poor guy on the phone told us there's nothing he can tell us or do. Just another example of a firm ripping off a long standing customer (or trying to get rid of them)!”

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Posted 5 years ago

“Buildings insurance premium increased by 35% over 2 years. No change in our circumstances and no claims. Apparently pricing decisions are made by a team that isn't customer facing and don't give any transparency into their decisions. Basically told by the poor guy on the phone there's nothing he can tell me or do. Just another example of a firm trying to rip off a long standing customer (or trying to get rid of them)!”

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Posted 5 years ago

“Car drove into front wall causing it to collapse, car drove off but police caught up with them and provided us their insurance details, contacted Aviva and gave all details and was told to get some quotes and send pictures in. Which I did, quotes were around £1100 - £1400. Aviva eventually responded saying that their surveyor said it should have cost £560. So they sent their own approved contractors round to assess the wall, arranged the work to be carried out totalling 5 days!!! For £560 😂 After taking a £150 excess they have made no attempt to recover any of the losses from the car drivers insurer and have told me that it takes too much time recovering such things. So my wall gets damaged and I end up out of pocket!! Typical insurer!!!”

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Posted 5 years ago

“Appalling service - my husband has been trying to get his pension from Aviva for the best part of a year. The latest delay is that they want a copy of our bank statement - they already have our account details as the pension has been paid out of that same account!!! Come in Aviva - it's not your money!”

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Posted 6 years ago

“After being with Aviva for a few years i was a little dissapointed to find another insurer £350 cheaper & after speaking with Aviva being told I'm better off switching to another provider! No accidents or convictions yet my policy grew quicker than a sun flower in summer!”

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Posted 6 years ago

“Dont touch AVIVA . They are absolutely without integrity. We had an arson attack and a building was completely destroyed and they are refusing to pay out. In fact they are looking for a reason to void our insurance cover totally. AVIVA insurance means no insurance. Avoid.”

Helpful Report

Posted 6 years ago

“Policy due for renewel next month WITH NO OUTSTANDING PAYMENT 6th june 2019 and i was thinking i will have 4 year no claim bonus becuase i have not had any accident or any convication,i had hit and run accident last year december 2018 so i never claim through my own insurance or third party because i never had registration number plate,so i decided to let my insurance AVIVA know that i had this issue and please make a note in your computer for future reference, but i will not be claiming for any damages,got my renewel a week a go which states that my no claim bonus has been reduced to one year and also my renewel price which was more then last year, so i speak to customer service and asked them why my renewel price has gone up and why i have lost my 4 years no claim bonus and reduced to 1 years, aviva explain sayin that you had a claim last year december 2018, i was shocked when i heared this. So i had to explain the whole situation to aviva again for this accident which i never made a claim.after putin me on hold for 30 minutes they finally agreed that it was our fault and we have made amistake. this aviva company aviva gone against me put a claim in my name with out any reason.so i was upset and made a complaint regarding this issue becuase my premimum has gone up becuase i made a claim,but in reality ther was no claim. So the adviser KELVIN claim department assured me that eveything will be oryt and you will get your no claim bonus reinstated and you will have 4 years no claim bonus and you renewel price will be lower. SO i recieved my no claim bonus and my renewel has gone down only £100 to what the original price was with 1 year no claim bonus, so i said to customer service i will think about the premimun and i will get back to you if i want to renewe my policy or not. TWO DAYS LATER AFTER RESOLVIN THIS ISSUE, I SEEN IN MY BANK ACCOUNT AVIVA HAVE TAKEN MONEY FROM MY BANK ACCOUNT BEHIND MY BACK WITH NO INFORMATION PROVIDING THAT WE WILL TAKE ANY AMOUNT FROM YOUR ACCOUNT SO NOW I ELFT WITH NO OTHER CHOICE BUT TO TAKE THIS MATTER FURTHER TO FINANCIAL OMBUDSMAN SERVICES”

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Posted 6 years ago

“Bloody where shall i start, the claim analysts are charlatans, they are paid to change your whole story and lyingly will also refer to the phone calls which are supposedly recorded, if you are in a fault claim then forget this company, they wont investigate the claim thoroughly they will label you as a fraud etc and close your claim/policy down without any notice, mind you they will also keep your premiums paid, if you try and clarify yourself the claim analyst will say he dont want to know and hang up on you, the guy i spoke to was a bleeding arrogant/ignorant person, you could tell from his tone and manner that this guy was a circus clown, aviva a MAJOR STAKEHOLDER? Nope!!! aviva a MAJOR STEALER! stealing money from hard working citizens, best insurers are AXA never a trouble, AVIVA Not recommending you to even my enemies, whosoever reads this review please do yourself a massive favour and “DO NOT USE THIS COMPANY AT ALL, PLEASE USE ANOTHER INSURANCE PROVIDER” ZERO RATED, 1 star rating is over generosity!! I WANT MY MONEY”

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Posted 6 years ago

“I have had the misfortune to buy car insurance from aviva just had to claim they are the most awkward and unhelpfull company that I have ever dealt with save youself lots of agrivation and go elsewhere”

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Posted 6 years ago

“Bought through topcashback.have failed to pay.just had renewal quote price increase 25%.60% if you take into account promised cashback.”

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Posted 6 years ago

“very good customer service, not the cheapest,”

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Posted 6 years ago

Aviva is rated 2.1 based on 654 reviews