Name: Aviva
Rating: 2.08

“Quote for car insurance was near double most of my other quotes eg.£498 compared to £260 and this was not the cheapest quote i was quoted.Why was this, greedy money grabbing me thinks.”

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Posted 5 years ago

“I would never recommend this insurance company , extremely bad service I've got the best car insurance policy they have to offer which is aviva plus appalling customer service very bad experience. I can't wait for my year to finish so I can change insurers will never recommend to anyone . Made a huge mistake choosing them as my insurers”

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Posted 5 years ago

“Very good customer service, answered my query for multi car insurance in a way that made it easy for me to understand. Talked through options for me and updated my on line purchase to meet my needs”

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Posted 5 years ago

“You can’t get through .Then refusing covering cancelled holiday”

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Posted 5 years ago

“Really bad I got insurance from aviva but through a broker they used academy insurance service. They have just billed me for leaving the company as I sold my house and didn't need to insure it. They have claimed 60% of the premium for safety and danger premium on the account. I refused to pay but they said its in the cancellation which my broker didn't explain to me. I would use these or any other these people again ever. Get independent insurance it's cheaper and make sure you ask them on the phone what the charges are when you need to leave.”

Helpful Report

Posted 5 years ago

“Really bad I got insurance from aviva but through a broker they used academy insurance service. They have just billed me for leaving the company as I sold my house and didn't need to insure it. They have claimed 60% of the premium for safety and danger premium on the account. I refused to pay but they said its in the cancellation which my broker didn't explain to me. I would use these or any other these people again ever. Get independent insurance it's cheaper and make sure you ask them on the phone what the charges are when you need to leave.”

Helpful Report

Posted 5 years ago

“Really bad I got insurance from aviva but through a broker they used academy insurance service. They have just billed me for leaving the company as I sold my house and didn't need to insure it. They have claimed 60% of the premium for safety and danger premium on the account. I refused to pay but they said its in the cancellation which my broker didn't explain to me. I would use these or any other these people again ever. Get independent insurance it's cheaper and make sure you ask them on the phone what the charges are when you need to leave.”

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Posted 5 years ago

“My f150 Ford truck was rear ended on highway 401 end of Dec . Still today Aviva in still trying to make it my fault after going though 5 people working on my claim and someone ells new still trying to blaim me after this kid smashed in to the back of my truck Hello! Not my Fault.”

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Posted 5 years ago

“My F150 Ford truck was rear ened on highway 401 leaving me with 13.000 dollars in damages and Aviva is trying every thing they can to say it was my fault! So they don't have to pay my claim. This kid smashed in to the back of my truck hello! It's not my fault!!!”

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Posted 5 years ago

“Beware of aviva there prices have gone way up .my small car has gone from £400 a year to £900 a year .I have now joined RAC for just over £200 a year and that's with breakdown .All of my friends are leaving Aviva and there friends to and so on”

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Posted 5 years ago

“Following you’re advertising on TV for multi policy insurance I rang to receive quote. My current policy is due for renewal with Admiral. Quoted £1400. For the same policy information. Aviva came back with a whooping quote of Wait for it. £3900.70😂😂😂. BEWARE”

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Posted 5 years ago

“My car renewal quote £946,big increase on last year told that was it take it or leave it. Got the same cover with LV for £650”

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Posted 5 years ago

“My car was written off in an accident; within an hour my car had been picked up, I was offered transport to family, a hire car was available next day and a fair settlement was reached and paid into my account within 5 days. Polite, helpful, professional and courteous staff handled every detail. Would highly recommend Aviva.”

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Posted 5 years ago

“If you want an insurance company that: • Violates your fundamental, human rights • Treats you unfairly & provides false, misleading information • Cause severe stress & provides degrading treatment • Discriminates your identity & nationality • Abuses their Ethics Code & Customer Experience Business Standard policies • Shares your confidential, personal data with a fraudulent solicitor - without your authorisation A solicitor who unlawfully, faked my address & identity to conceal theft (£280 000 of my assets), committed by a fellow, convicted (SRA) solicitor ( BBC: news/uk-england-manchester-29694339 ) • If you want a company that condemns documents containing stamped, sealed & certified proof of identity & witness statements from the British and Swedish government • Ignores your request for your original documents to be returned & request for your personal data • A company that transfers your hard-earned pension pot without your authorisation • Ignores your request for your hard-earned pension pot to be returned to the original company (Reach PLC) • A company that condemns their own provided documents containing the customer's confidential personal data (sent to my lawful post address & country of residence since 2013 - in Sweden) • If you require a company that dismisses your existence & your identity despite that you've provided witnessed, certified proof of your identity & requests from a trusted peer & certifier (A Minister of Church) Then AVIVA is the company for you.”

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Posted 5 years ago

“We are 68 years old and had to cancel a planned holiday due to my husband contracting a serious illness a week before departure. We supplied medical details and confirmation from our gp but Aviva rejected our claim. Seems to me that they are more than happy to take your high premiums off you but don't want to pay anything out on legitimate claims. Don't touch them with a barge pole.”

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Posted 5 years ago

“My husband is terminally ill with cancer and they won't send us a claim form out or reply to our emails with questions we have asked. Staff don't know what they are taking about and keep palming you off. All they care about is taking your money. Do not buy anything from them.”

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Posted 5 years ago

“Aviva has been great has a car insurer. They got my car fixed after a accident when I reversed in to a post which broke my bumber and tail lamp.. They were very understanding about what happened and got my car fixed within a week.. The repair was fantastic. I didn't lost my no-claims which was Great. I have home insurance with aviva also, this was very good value has I got discount with having my car insurance with them.. I would recommend aviva for both car/home insurance when you need them. Go on give them a try.”

Helpful Report

Posted 5 years ago

“As a third party claimant, the service was appalling in my opinion. Took 6 weeks to resolve, 4 times the documents had to be sent, staff who don’t appear to understand the issues and take responsibility for solving them. A fortune spent in many, many calls having to be made to chase this up and on hold for 15 minutes before speaking to anyone. If I was a cynical person, I would express the opinion that they were dragging their feet intentionally to make it difficult. If I could leave a review with no stars, that’s what it would be”

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Posted 5 years ago

“Read these reviews before you purchase: https://www.reviews.co.uk/company-reviews/store/aviva Was waiting 2 weeks to hear back from Aviva what is happening with my car. I called them numerous times in between and was fobbed off by them telling me there was no update even though I knew the garage had gone back to them with a quote. Finally received a call from the Assessor saying “you know by now your car is a ride-off”. How would I know when I hadn’t heard anything from Aviva. They then offered me half the value of my car, expecting me to shell out an extra €6k on a new car even though the accident was not my fault and the other driver was completely liable. I did not agree to this. Heard no more from Aviva, but the next day got a call from the Garage asking for my vehicle registration cert so they could scrap the car. This is appalling, even though I had agreed nothing with Aviva, behind my back they were getting rid of my car. Their service is absolutely terrible and I can see why the insurance ombudsman is after them for not paying out on claims.”

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Posted 5 years ago

“The worst insurance company I have ever dealt with. Was waiting 2 weeks to hear back from Aviva what is happening with my car. I called them numerous times in between and was fobbed off by them telling me there was no update even though I knew the garage had gone back to them with a quote. Finally received a call from the Assessor saying “you know by now your car is a ride-off”. How would I know when I hadn’t heard anything from Aviva. They then offered me half the value of my car, expecting me to shell out an extra €6k on a new car even though the accident was not my fault and the other driver was completely liable. I did not agree to this. Heard no more from Aviva, but the next day got a call from the Garage asking for my vehicle registration cert so they could scrap the car. This is appalling, even though I had agreed nothing with Aviva, behind my back they were getting rid of my car. Their service is absolutely terrible and I can see why the insurance ombudsman is after them for not paying out on claims.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Aviva Reviews