Aviva Reviews

Name: Aviva
Rating: 2.07

2.1 Rating 659 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to claim on my house insurance for the first time ever. It was only £200 after paying £100 excess. My renewal came a few weeks later and my premium has gone up by £100 so I might as well have not been insured.”

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Posted 6 years ago

“After charging me a £54 'admin' fee for notifying them I got married, Aviva then sent me a renewal quote of £394, when the previous year was £204, despite the fact I have 10 years NCD. No wonder (like many others) I switched, nearly 2/3 of all the reviews on here are the lowest score of 1 and the company announced 1800 job losses last month. Stop taking custom for granted Aviva!!”

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Posted 6 years ago

“Buildings insurance premium increased by 35% over 2 years. No change in our circumstances and no claims. Apparently pricing decisions are made by a non-customer facing team, who don't give any transparency into their decisions. Poor guy on the phone told us there's nothing he can tell us or do. Just another example of a firm ripping off a long standing customer (or trying to get rid of them)!”

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Posted 6 years ago

“Buildings insurance premium increased by 35% over 2 years. No change in our circumstances and no claims. Apparently pricing decisions are made by a team that isn't customer facing and don't give any transparency into their decisions. Basically told by the poor guy on the phone there's nothing he can tell me or do. Just another example of a firm trying to rip off a long standing customer (or trying to get rid of them)!”

Helpful Report

Posted 6 years ago

“Car drove into front wall causing it to collapse, car drove off but police caught up with them and provided us their insurance details, contacted Aviva and gave all details and was told to get some quotes and send pictures in. Which I did, quotes were around £1100 - £1400. Aviva eventually responded saying that their surveyor said it should have cost £560. So they sent their own approved contractors round to assess the wall, arranged the work to be carried out totalling 5 days!!! For £560 😂 After taking a £150 excess they have made no attempt to recover any of the losses from the car drivers insurer and have told me that it takes too much time recovering such things. So my wall gets damaged and I end up out of pocket!! Typical insurer!!!”

Helpful Report

Posted 6 years ago

“Appalling service - my husband has been trying to get his pension from Aviva for the best part of a year. The latest delay is that they want a copy of our bank statement - they already have our account details as the pension has been paid out of that same account!!! Come in Aviva - it's not your money!”

Helpful Report

Posted 6 years ago

“Dont touch AVIVA . They are absolutely without integrity. We had an arson attack and a building was completely destroyed and they are refusing to pay out. In fact they are looking for a reason to void our insurance cover totally. AVIVA insurance means no insurance. Avoid.”

Helpful Report

Posted 6 years ago

“Policy due for renewel next month WITH NO OUTSTANDING PAYMENT 6th june 2019 and i was thinking i will have 4 year no claim bonus becuase i have not had any accident or any convication,i had hit and run accident last year december 2018 so i never claim through my own insurance or third party because i never had registration number plate,so i decided to let my insurance AVIVA know that i had this issue and please make a note in your computer for future reference, but i will not be claiming for any damages,got my renewel a week a go which states that my no claim bonus has been reduced to one year and also my renewel price which was more then last year, so i speak to customer service and asked them why my renewel price has gone up and why i have lost my 4 years no claim bonus and reduced to 1 years, aviva explain sayin that you had a claim last year december 2018, i was shocked when i heared this. So i had to explain the whole situation to aviva again for this accident which i never made a claim.after putin me on hold for 30 minutes they finally agreed that it was our fault and we have made amistake. this aviva company aviva gone against me put a claim in my name with out any reason.so i was upset and made a complaint regarding this issue becuase my premimum has gone up becuase i made a claim,but in reality ther was no claim. So the adviser KELVIN claim department assured me that eveything will be oryt and you will get your no claim bonus reinstated and you will have 4 years no claim bonus and you renewel price will be lower. SO i recieved my no claim bonus and my renewel has gone down only £100 to what the original price was with 1 year no claim bonus, so i said to customer service i will think about the premimun and i will get back to you if i want to renewe my policy or not. TWO DAYS LATER AFTER RESOLVIN THIS ISSUE, I SEEN IN MY BANK ACCOUNT AVIVA HAVE TAKEN MONEY FROM MY BANK ACCOUNT BEHIND MY BACK WITH NO INFORMATION PROVIDING THAT WE WILL TAKE ANY AMOUNT FROM YOUR ACCOUNT SO NOW I ELFT WITH NO OTHER CHOICE BUT TO TAKE THIS MATTER FURTHER TO FINANCIAL OMBUDSMAN SERVICES”

Helpful Report

Posted 6 years ago

“Bloody where shall i start, the claim analysts are charlatans, they are paid to change your whole story and lyingly will also refer to the phone calls which are supposedly recorded, if you are in a fault claim then forget this company, they wont investigate the claim thoroughly they will label you as a fraud etc and close your claim/policy down without any notice, mind you they will also keep your premiums paid, if you try and clarify yourself the claim analyst will say he dont want to know and hang up on you, the guy i spoke to was a bleeding arrogant/ignorant person, you could tell from his tone and manner that this guy was a circus clown, aviva a MAJOR STAKEHOLDER? Nope!!! aviva a MAJOR STEALER! stealing money from hard working citizens, best insurers are AXA never a trouble, AVIVA Not recommending you to even my enemies, whosoever reads this review please do yourself a massive favour and “DO NOT USE THIS COMPANY AT ALL, PLEASE USE ANOTHER INSURANCE PROVIDER” ZERO RATED, 1 star rating is over generosity!! I WANT MY MONEY”

Helpful Report

Posted 6 years ago

“I have had the misfortune to buy car insurance from aviva just had to claim they are the most awkward and unhelpfull company that I have ever dealt with save youself lots of agrivation and go elsewhere”

Helpful Report

Posted 6 years ago

“Bought through topcashback.have failed to pay.just had renewal quote price increase 25%.60% if you take into account promised cashback.”

Helpful Report

Posted 6 years ago

“They are the worst financial company I have ever had the misfortune to deal with. They took over Friends Life who were great, so I was stuck with them. All I wanted to do was close an account and have the funds sent to my bank and it took two months of me ringing and ringing them, making complaints while they sat on their hands and did nothing. After I got the money, they rang and apologised and promised they would raise a new complaint because they had ignored my original complaints. Although that was their idea, I have been waiting for an answer from them for four months, yet on their website they claim they will reply in four weeks or tell you why not. I sent a complaint to their Helpdesk which they acknowledged but when I asked for the department dealing with it, they refused to tell me and despite chasing, the department has not replied. My advice would be to steer well clear of them. Indifference is endemic. It would be too much of a coincidence to talk to over a dozen of their people, on different days and always get a lazy one.”

Helpful Report

Posted 6 years ago

“Multi-Car CON! First year, no problem. Then change a car, they quoted me £1041 additional to change a Mini JWC to Audi S3. Other quoted £325 for the full year - AVIVA are Rip Off merchants!”

Helpful Report

Posted 6 years ago

“Attempted to make a claim on my policy for bike theft, to be told that cause I live in a flat and use a secure communal bike store they cannot accept my claim. To add insult to injury I was told that adding additional cover would have protected my bike. Nowhere on their website was it clearly stated that bikes are excluded in communal bike stores. Avoid Aviva insurance at all costs!”

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Posted 6 years ago

“very expensive !!!!”

Helpful Report

Posted 6 years ago

“On 11th December my windscreen was cracked by a stone flung up by a passing car, a pretty serious crack that just missed intruding upon the driver's field of view. When I got home I went through the Aviva website, paid the excess via debit card, and was then surprised to discover that the screen couldn't be fixed until 9th January. When I phoned Autoglass (Aviva's agent for windscreen repairs) I found that this was due to their agent not being in our area until that time. To add insult to injury, their agent wouldn't be able to collect my car from my workplace; no, I would have to take two or three hours off work and take it to their repair shop miles from my workplace myself, and wait while the windscreen was replaced. Now, I live in a UK offshore location, granted, but there are three local windscreen repair places nearby, one of which said that they could have sourced a new windscreen and installed it within a week. Unfortunately, Aviva insist that their customers must use Autoglass so I have no choice but no wait. Meanwhile I have no option but to carry on using the car, with the crack steadily growing in size day after day; it is now well into the driver's field of view and has attracted some comment from my work colleagues to the effect that it is clearly unsafe and that I am taking a risk, etc. etc. Despite Aviva being made aware of this I have not been offered a courtesy car nor the option of having the windscreen replaced at a local outlet. In fact, they haven't got back to me at all. I have been with Aviva for years for both vehicle and home insurance but I simply won't be renewing with them again after being let down like this.”

Helpful Report

Posted 6 years ago

“YOU ARE COVERED FOR NOTHING. THEY WOULD FIND ALL POSSIBLE EXCUSES.. DO YOURSELF A FAVOUR... RECORD ALL YOUR CALLS. ASK ALL POSSIBLE QUESTIONS TO ENSURE THAT THEY FULLY DISCLOSE WHAT YOU ARE COVERED FOR GO AND VIEW ALL THE REAL REVIEWS ON TRUSTPILOT.... THOUSAND OF UNHAPPY CLIENTS... THEY CONTACTED TRUSTPILOT TO REMOVE MY COMMENTS... MY COMMENTS ARE BASED ON FACTS AND NO LIES.... ISN'T IT TIME TO GIVE THE TASTE OF THEIR OWN POISON? UNLESS YOU HAVE RECORDED CALLS... THEY WILL NEVER COVER YOU FOR ANYTHING.. YOU CAN BUY RECORDING FACILITIES ON "APP" AS LITTLE AS 5 £ ALL THE BEST”

Helpful Report

Posted 6 years ago

“Hello, on the other hand you do not have any document signed by me or my authorization, you do not have my address where I pay all the cancellation invoices and it is unlawful. If the money is not returned, I will claim the months, damages and losses created by my loss of time, plus the scam of being a foreigner and not having knowledge of the language.”

Helpful Report

Posted 6 years ago

“My daughters car window was smashed by a chap who was strimming grass outside her home, she witnessed it, but by the time she’d got dressed and gone out to speak to him, he had gone, she spoke to the company who admitted ovet the phone that it happens all the time, but had to then pass it to their insurers Aviva, who took 2 months to now state that they have looked into it and are not going to pay out!! This is nothing less than criminal damage, and Aviva are useless. Now we have to take it to the small claims court, thankfully we have evidence”

Helpful Report

Posted 6 years ago

“i claimed my pension and from start to finish it was I mess, I am left so stress I would not advice any body to go with you , I have tried to claim the over paid tax on this to now be told you have done that wrong as well, your figures do not mine I have sent in!! which I got form you. They say the figures you have sent do not match tried speaking to you to get this sort to be told different things every time I phone I claim this pension in sept it will now be January before this is sorted I have been told . and I am still waiting for this to be sorted !!!!!!!”

Helpful Report

Posted 6 years ago

Aviva is rated 2.1 based on 659 reviews