Name: Aviva
Rating: 2.07

“Please, go through this chat of mine with your colleague over there today. Tell me how you feel given that you are a customer, who is urgently, in need of contact with your office. READ ON PLEASE: lp? Ask our chatbot. Ask our Chatbot Hi I'm Aviva's chatbot. We're currently experiencing longer waiting times when calling us. You can log into your MyAviva account or email us. I'm also here to help, just ask me a question: I’ve opened the page for you. I need a call back urgently, please! I'm afraid I'm just a chatbot so unable to call you back, however if you ask me your query below I may be able to help you. I written repeatedly through various email messages but all to no avail, regarding the current covid-19 issue. We know you're concerned about what Coronavirus means for you - find out how it could impact you.You may experience longer waiting times when calling us. We're really sorry, we're working hard to get to everyone, but this is a really busy time right now. You can manage your account online through MyAviva or you can Email us.For customer queries about working from home: If you have an existing home insurance policy, admin and clerical work at home is covered as standard. For any other type of business use contact us via email. This is about a suspending my present on-going pleasure car insurance policy till further notice. I see you're asking about your cover, select one of the options below: Do I have an active Aviva policy?What does my cover include?When did my policy start / when does it end?I'd like to see my policy documentsOther My Policy started in May 2017 and normally end in May each year. I'm not quite sure what you're asking. I've suggested some examples below, for you to choose from. If they aren't what you need, I can try to help if you rephrase your question. I'd like to check my cover My question is simple! I want to stop payment of my current car policy. What type of motor product would you like to talk to us about? Car/VanAvivaPlus CarMotorbikeTemporary CarVintage/Classic CarDistinct CarBreakdown Car/Van The Coronavirus is having a huge impact on our call centres. To discuss your payments, you can contact our customer support team via email.For anything urgent you can call us on 0345 307 8590. I do not even go out I m isolating . I have no credit on my phone either, shops are closed etc Sorry, that sentence is too long for me to understand. Can you please try asking your question in a simpler way? Please may I know your name! Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. I will like to know your name. Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. please click here to find out how to contact us The Coronavirus is having a huge impact on our call centres. If you can, please manage your policy in MyAviva or email us. For anything urgent you can call us on 0345 307 8590. Please, may I know your name, Iam not here for fun. Sorry, I didn’t understand. Can you repeat your question in a different way? What is your name! My name is Nina. I am here to help you get in touch with the right departments and answer your questions. This the second day of this your behaviour . May I know your name? Sorry, that sentence is too long for me to understand. Can you please try asking your question in a simpler way? Date :03/04/2020. May I know your name? Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. I will make official request for this chat to be investigated. You appear t be rude. Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. I need to know who you are is this a scam or what? I understand you're not sure if Aviva contacted you. Were you asked to verify your details as part of our lost customer campaign? YesNo i need to know your name and make a report for this scam I got from you. I'm not quite sure what you're asking. I've suggested some examples below, for you to choose from. If they aren't what you need, I can try to help if you rephrase your question. I’ve been contacted by someone claiming to be you May I know the name of that person that made the contact for it will be investigated, please note the time. Sorry, that sentence is too long for me to understand. Can you please try asking your question in a simpler way? Wht is the person is imperonating me. Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us. I now conclude that thi is scam from you to be investigated. I understand you're not sure if Aviva contacted you. Were you asked to verify your details as part of our lost customer campaign? YesNo Please, save the records of this chat it will be investigated by the ombudsman or ICO Sorry, that sentence is too long for me to understand. Can you please try asking your question in a simpler way? KEEP THIS RECORD SAVED. Sorry, I still don’t understand. As I have not been able to help you, please click here to find out how to contact us.”

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Posted 5 years ago

“My wife took out , critical illness cover with this company 10 years ago , she was diagnosed with rheumatoid arthritis this year , after months of unbearable pain her medication prescribed by an R and A specialist has eased her pain but RA is a chronic illness and I can have flare ups at anytime, aviva refused her claim because shes not severe enough, disgusting company as there claims handlers know more about RA than the specialist my wife is referred to , keep well away”

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Posted 5 years ago

“Respect my personal data please. I took a quote out for car insurance. Clearly stipulated NO emails or newsletters and yet they continue to send them. There is no unsubscribe option which is illegal. Please Aviva stop sending me spam or I willl email ICO.”

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Posted 5 years ago

“All of the staff are bunch of liars stay away from this crooked company”

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Posted 5 years ago

“Quote for car insurance was near double most of my other quotes eg.£498 compared to £260 and this was not the cheapest quote i was quoted.Why was this, greedy money grabbing me thinks.”

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Posted 5 years ago

“I would never recommend this insurance company , extremely bad service I've got the best car insurance policy they have to offer which is aviva plus appalling customer service very bad experience. I can't wait for my year to finish so I can change insurers will never recommend to anyone . Made a huge mistake choosing them as my insurers”

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Posted 5 years ago

“You can’t get through .Then refusing covering cancelled holiday”

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Posted 5 years ago

“Really bad I got insurance from aviva but through a broker they used academy insurance service. They have just billed me for leaving the company as I sold my house and didn't need to insure it. They have claimed 60% of the premium for safety and danger premium on the account. I refused to pay but they said its in the cancellation which my broker didn't explain to me. I would use these or any other these people again ever. Get independent insurance it's cheaper and make sure you ask them on the phone what the charges are when you need to leave.”

Helpful Report

Posted 5 years ago

“Really bad I got insurance from aviva but through a broker they used academy insurance service. They have just billed me for leaving the company as I sold my house and didn't need to insure it. They have claimed 60% of the premium for safety and danger premium on the account. I refused to pay but they said its in the cancellation which my broker didn't explain to me. I would use these or any other these people again ever. Get independent insurance it's cheaper and make sure you ask them on the phone what the charges are when you need to leave.”

Helpful Report

Posted 5 years ago

“Really bad I got insurance from aviva but through a broker they used academy insurance service. They have just billed me for leaving the company as I sold my house and didn't need to insure it. They have claimed 60% of the premium for safety and danger premium on the account. I refused to pay but they said its in the cancellation which my broker didn't explain to me. I would use these or any other these people again ever. Get independent insurance it's cheaper and make sure you ask them on the phone what the charges are when you need to leave.”

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Posted 5 years ago

“My f150 Ford truck was rear ended on highway 401 end of Dec . Still today Aviva in still trying to make it my fault after going though 5 people working on my claim and someone ells new still trying to blaim me after this kid smashed in to the back of my truck Hello! Not my Fault.”

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Posted 5 years ago

“My F150 Ford truck was rear ened on highway 401 leaving me with 13.000 dollars in damages and Aviva is trying every thing they can to say it was my fault! So they don't have to pay my claim. This kid smashed in to the back of my truck hello! It's not my fault!!!”

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Posted 5 years ago

“Beware of aviva there prices have gone way up .my small car has gone from £400 a year to £900 a year .I have now joined RAC for just over £200 a year and that's with breakdown .All of my friends are leaving Aviva and there friends to and so on”

Helpful Report

Posted 5 years ago

“Following you’re advertising on TV for multi policy insurance I rang to receive quote. My current policy is due for renewal with Admiral. Quoted £1400. For the same policy information. Aviva came back with a whooping quote of Wait for it. £3900.70😂😂😂. BEWARE”

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Posted 5 years ago

“My car renewal quote £946,big increase on last year told that was it take it or leave it. Got the same cover with LV for £650”

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Posted 5 years ago

“If you want an insurance company that: • Violates your fundamental, human rights • Treats you unfairly & provides false, misleading information • Cause severe stress & provides degrading treatment • Discriminates your identity & nationality • Abuses their Ethics Code & Customer Experience Business Standard policies • Shares your confidential, personal data with a fraudulent solicitor - without your authorisation A solicitor who unlawfully, faked my address & identity to conceal theft (£280 000 of my assets), committed by a fellow, convicted (SRA) solicitor ( BBC: news/uk-england-manchester-29694339 ) • If you want a company that condemns documents containing stamped, sealed & certified proof of identity & witness statements from the British and Swedish government • Ignores your request for your original documents to be returned & request for your personal data • A company that transfers your hard-earned pension pot without your authorisation • Ignores your request for your hard-earned pension pot to be returned to the original company (Reach PLC) • A company that condemns their own provided documents containing the customer's confidential personal data (sent to my lawful post address & country of residence since 2013 - in Sweden) • If you require a company that dismisses your existence & your identity despite that you've provided witnessed, certified proof of your identity & requests from a trusted peer & certifier (A Minister of Church) Then AVIVA is the company for you.”

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Posted 5 years ago

“We are 68 years old and had to cancel a planned holiday due to my husband contracting a serious illness a week before departure. We supplied medical details and confirmation from our gp but Aviva rejected our claim. Seems to me that they are more than happy to take your high premiums off you but don't want to pay anything out on legitimate claims. Don't touch them with a barge pole.”

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Posted 5 years ago

“My husband is terminally ill with cancer and they won't send us a claim form out or reply to our emails with questions we have asked. Staff don't know what they are taking about and keep palming you off. All they care about is taking your money. Do not buy anything from them.”

Helpful Report

Posted 5 years ago

“As a third party claimant, the service was appalling in my opinion. Took 6 weeks to resolve, 4 times the documents had to be sent, staff who don’t appear to understand the issues and take responsibility for solving them. A fortune spent in many, many calls having to be made to chase this up and on hold for 15 minutes before speaking to anyone. If I was a cynical person, I would express the opinion that they were dragging their feet intentionally to make it difficult. If I could leave a review with no stars, that’s what it would be”

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Posted 5 years ago

“Read these reviews before you purchase: https://www.reviews.co.uk/company-reviews/store/aviva Was waiting 2 weeks to hear back from Aviva what is happening with my car. I called them numerous times in between and was fobbed off by them telling me there was no update even though I knew the garage had gone back to them with a quote. Finally received a call from the Assessor saying “you know by now your car is a ride-off”. How would I know when I hadn’t heard anything from Aviva. They then offered me half the value of my car, expecting me to shell out an extra €6k on a new car even though the accident was not my fault and the other driver was completely liable. I did not agree to this. Heard no more from Aviva, but the next day got a call from the Garage asking for my vehicle registration cert so they could scrap the car. This is appalling, even though I had agreed nothing with Aviva, behind my back they were getting rid of my car. Their service is absolutely terrible and I can see why the insurance ombudsman is after them for not paying out on claims.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Aviva Reviews