Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

“Ordered a dress all threads came out all over dress only worn once i was told i would get a voucher i sent dress back recorded delivery and have had no reply they are ignoring my emails AVOID”

AX Paris 1 star review on 1st September 2020

Helpful Report

Posted 5 years ago

“AVOID!!! I ordered 4 different dresses, which by the way were shocking quality! I sent back via royal mail next working day recorded and signed delivery costing £8.00! (what kind of company as well in this day and age doesn't offer free returns) cheapskates! I waited over 2 weeks before e-mailing for a refund, I was told to send over proof that I had sent the package back - which I did including a screenshot showing that the package had been signed for on the receiving end by AX PARIS! I was then told that my refund had been processed - it HAD NOT!! Therefore I took it further through Paypal! They had the audacity to ask me to close my paypal case! I think not?! Do I look like I was born yesterday? I knew I would loose my rights as a buyer so I didn't! dodgy behaviour or what. They then tried to say to Paypal that a refund would take up to 30 days because they had never received my parcel what utter LIES!!!!!! I then sent Paypal the evidence that ax paris had signed for the parcel and received it! They then closed the case in my favour and gave me back a full refund! TALK ABOUT DISGUSTING BEHAVIOUR TOWARDS CUSTOMERS!! SCAMMERS! MAKE IT SO HARD TO GET A REFUND AND WANT YOU TO GIVE UP WHEN YOU HAVE RIGHTS! I would keep your spending to the likes of bigger online retail companies who offer free returns and better quality clothing!”

Helpful Report

Posted 5 years ago

“Order made in June never received. Tracking says refused by delivery point. I have emailed 3 times and no response or refund. There is no phone number to contact them or complain. The Facebook page message option just gives a pop up saying they are marketing and do not deal with customer enquiries, and their stated twitter page says account does not exist. Shocking.”

Helpful Report

Posted 5 years ago

“Customer service is shocking! Total ignorance towards the covid-19 situation as they haven’t extended their return period and expect customers to return items within 14 days. Yet it is ok for AX Paris to delay refunding your money back (if you are lucky to get your money back). I returned my package a few days out with the 14 days due to a lockdown being in place and explained this to AX Paris Customer Service. They are refusing to refund me my £96 and are ignoring my emails. The quality of clothing is not good standard, I have had issues with this company previously with tops ripping etc.”

Helpful Report

Posted 5 years ago

“Shockingly horrendous customer service Ordered a floral dress and they sent something completely different ! Due to Covid I am unable to return so I asked them to arrange a collection which they point blank refused and also refused to give me my money back. My emails are now being ignored. Can’t seem to get hold of the CEO of the company. I refuse to ever put money into this company again !”

Helpful Report

Posted 5 years ago

“I ordered a dress size 14, there is no number to call when dress arrived it was a 8 looked at confirmation it said 8 now why would I order a dress three times too small for myself ? Second time I’ve had problems with this company and at a loss of return postage which if I can remember wasn’t the simplest return !!! Website is shocking for customer info”

Helpful Report

Posted 5 years ago

“£312 credit note for clothes sent back in time !!! I don’t want a credit note for awful quality clothing!! Absolutely fuming”

Helpful Report

Posted 5 years ago

“Bought Black Patent Block Heel Courts (Tiffany by Linzi). Wore to function at hotel. Patent peeled off toes very easily. No exchange or refund given. Cheaply made Shoes. Do not buy.”

Helpful Report

Posted 5 years ago

“Awful cheap quality high price zero customer service NO REFUNDS but gift card instead that expires! Joke! Don't order from here”

Helpful Report

Posted 6 years ago

“Charged too much for returns. Would rather shop with more reputable retailers. They give better deals with returns.”

Helpful Report

Posted 6 years ago

“I ordered 2 dresses and a pair of shoes. I never received the shoes and according to tracking details they were returned to sender. This was according to ax Paris a third party supplier. 28 days and numerous emails with customer services later they are refusing to give me a refund and refusing to give me their complaints department details.”

Helpful Report

Posted 6 years ago

“Totally disgraceful. I returned a sale item worth £24.99 within the 14 days but unfortunately were informed that sale items you had to have a gift voucher which I did receive but have not found anything that I wanted to purchase until now. Visited the site only to find that my gift voucher has expired!! how can they take £24.99 of someones money surely that is not right. I am currently awaiting am email reply to see what the response is.”

Helpful Report

Posted 6 years ago

“Gave me the option of next day delivery via DPD. Parcel didn't come and was delivered by UPS which refused to leave it in the safe place whilst I was at work. When I queried delivery with AX Paris, the informed me shoes are not available next day. I sent them 3 screen shots of their website where they do advertise for this AND the option you are given for next day delivery of shoes at check out. They were rude, unprofessional, offered no resolution and didn't admit to the errors on their own site. Why do they offer this at check out if they say it is not a service? I paid more for this option too. In addition to this, there is no contact number, you can not speak to them via Facebook or other social media and there is nowhere to leave a review. i wonder why?!”

Helpful Report

Posted 6 years ago

“Poor customer experience. - Dress quality vs price is ridiculous. I ordered a dress following some misleading photographs. It was see-through, thin material and would easily tear if you washed it normally. They demand high street prices for something worse than Boohoo and Primark quality. - I explained to customer services. Someone called Jamie said ‘it’s not a fault so nothing we can do’. Absolute rubbish. You tell your buyers who pass the review back to the manufacturer based on your quality team checking the complaint! That is the protocol. THEN you ensure the customer is left satisfied so reviews like this do not occur on every social review platform. Completely unacceptable. My reply was also ignored. Happy to train your staff and teach you lot about how to retain customers. I’ve boight several dresses over the years you’ve existed as a business and every few years the quality just is worse. I will not be buying again. I can’t believe I have to pay to return this junk item. It’s not fit for purpose = FAULTY!”

Helpful Report

Posted 6 years ago

“Poor customer experience. - Dress quality vs price is ridiculous. I ordered a dress following some misleading photographs. It was see-through, thin material and would easily tear if you washed it normally. They demand high street prices for something worse than Boohoo and Primark quality. - I explained to customer services. Someone called Jamie said ‘it’s not a fault so nothing we can do’. Absolute rubbish. You tell your buyers who pass the review back to the manufacturer based on your quality team checking the complaint! That is the protocol. THEN you ensure the customer is left satisfied so reviews like this do not occur on every social review platform. Completely unacceptable. My reply was also ignored. Happy to train your staff and teach you lot about how to retain customers. I’ve boight several dresses over the years you’ve existed as a business and every few years the quality just is worse. I will not be buying again. I can’t believe I have to pay to return this junk item. It’s not fit for purpose = FAULTY!”

Helpful Report

Posted 6 years ago

“There should be an option for Zero stars, 1 is too generous! Looks like my problem has happened to a lot of others. Placed 2 orders for next day a couple of weeks ago for comparison. kept 3 and returned 7. Partially refunded and partially gift card due to sale items which isn't clear online. Chantel unhelpful (shock, i see a pattern in the other reviews) Cost me over £12 to post the 2 parcels back. They only have 1 parcel so far, the other is sitting at the sorting office in Manchester due to them being closed on saturdays, if it doesn't get to them by tomorrow it will miss the 14 days therefore will get a voucher for those items! Absolutely disgraceful. The women in my office are horrified and also will not be using AX Paris in the future. Currently taking this up with Trading Standards”

Helpful Report

Posted 6 years ago

“Bought a orange top not jumpsuit from ax Paris. They had a sale on everything. when i received the jumpsuit, it was so see through it wasn't acceptable to wear to a wedding. so i have sent this back. i emailed ask about postage as i didn't receive a returns label, this was not an issue. The issue was that in the email they say that instead of receiving my money back i would receive vouchers???? bad quality of clothing why on earth would i buy from here again. Chantel the customer service manager was not helpful one bit. She couldn't even help me find on the site where it would states about receiving vouchers when clothing is on sale! i have checked the terms and condition, the return policy, check out point when buying, in the email confirmation and on the description of the item returns, NO WHERE DOES IT STATE ITEMS ON SALE IF RETURNED YOU WILL RECEIVE VOUCHER.”

Helpful Report

Posted 6 years ago

“Worst company!!! I have ordered from them in the past and have highly recommended them. This time, I ordered some items. Was only refunded for one item (bought full price) and given a gift voucher for the other sale items. DEFINITELY BOYCOTTING this sham of a company. They should be shut down for misleading their customers. Please please please do not order from them. I echo what the below customers have said and also am currently in dispute with someone called Chantel. Absolute joke of a company and the poorest of customer service I have ever experienced. Surprised that all these celebrities endorse such a company. Stop misleading customers! If you wish to refund sale items via voucher only, mention this on your website. Absolutely awful. Wish I could score a zero.”

Helpful Report

Posted 6 years ago

“Absolutely awful company. Not only did I want to return all 8 items I bought as the material is cheap and not as appears online, but once I did send the items back (which I had to pay for, as they don't offer free returns) I found out that you cannot get a refund on sale items, only a voucher. I've been emailing Chantel - the Customer Services Manager - who refers to their "strict sale item returns policy" but cannot point me to them anywhere on the website and says I need to make an official complaint - you would think she would be able to deal with complaints as it falls within her job spec! Will be warning friends, family and colleagues away from this site and will escalate my complaint to Trading Standards. Wish I had seen all these reviews before buying from them.”

Helpful Report

Posted 6 years ago

“If I could leave zero stars I would. I purchased some dresses which were on sale but all were of poor, cheap quality so returned straight away. I was issued with a Gift Card for AX Paris and was told in a generic response from their "Customer Service Manager" it's part of their "strict policy" that when returning sale items, only a gift card can be issued. I was completely baffled by this as their website states nothing of the sort. Dispute still continues so please be wary if you purchase sale items from these con artists.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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