B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my clients chose a specific bathroom suite for their interior design project for several rooms in their home. They unfortunately chose a particular unit from B&Q, which goes under the name of Cooke and Lewis. We were very nervous about this, as being in the trade, we know of their reputation. However, our client wanted those units, so we proceeded to purchase them. They took our money very readily and it clearly stated, "in stock" and delivery within “7 days”, which was fine, as our lead time was approximately 2-3 weeks. It was all confirmed days ago and B&Q stated that we would receive a telephone call within the next 48 hours to organise delivery. We have just received a text message, not a phone call, stating earliest delivery mid-October? The delivery company, which is neither B&Q nor Cooke & Lewis, stated they had none in stock, so said the earliest delivery would be mid-October. We made several calls to B&Q and all we heard was “so sorry, we haven’t got the units in stock”. When my colleague stated we had it in writing about being in stock and the delivery time, a representative of B&Q said, “Sorry, but that’s the way it is” I stated, no, that is fraud. You are lying on two occasions to make people part with their money when you know the product is not in stock, and why don’t you know what’s in your stock room? They then blamed it on the company that supplies them with the product, but I said, if you are advertising it as yours, it`s your responsibility to make sure your website is correct. I requested our money back instantly, still waiting for that. Terrible, terrible company – no wonder they are shutting their stores all over the UK. Do not touch this company with a barge pole. B&Q – it`s actual fraud what you are doing to people. I also know, as we are in the furniture trade, that they let clients order kitchens, take their money, and then postpone their installations dates for months. Be warned.”

Helpful Report

Posted 8 years ago

“When a company like B&Q announce that they no longer use email and you have to send a letter of compliant by snail mail does anyone doubt it's merely to insulate the management from hearing the complaints of their long-suffering public? If I were a principle shareholder of a large company like that I'd be grateful to every customer still willing to complain rather than shop elsewhere. It's the most valuable feedback possible. When someone gets great service from a company like B&Q they tell one friend. When they get messed about and hide from their customers they get a public post to at least 5,000 people on Facebook.”

Helpful Report

Posted 8 years ago

“Literally everything - worst installer and customer experience ever. Never, ever use them.”

Helpful Report

Posted 8 years ago

“I spent several thousand pounds on a kitchen from B&Q and also to have it installed. They wanted all payment up-front, I paid... This was the worse decision of my life. Terrible service after they have your cash. Goods were delivered weeks in advance to your home, they deliveries honestly every delivery had damaged goods and missing items, they even tried to tell me the SMEG oven was delivered which clearly it was not and I refused to sign the delivery, then after numerous phone calls this was sorted out. The workman ship was the worst I ever encountered by any tradesman, I'm no expert my wife would agree but I could have installed the kitchen 100% better than B&Q's teams. So many errors, so many wrong/damaged/missing parts deliveries, so many times I had to complain about the poor standard of work and the bullshit the installers came out with... So many times they never turned up, the biggest load of rubbish ever. So many times I complained and wanted compensation, so many hours of my life wasted... DO YOURSELF A FAVOUR DO NOT BUY FORM B&Q unless you like disappointment and heartache - oh and dealing with a Company who say they care BUT actually do not give two hoots about you the customer. The kitchen was to be something for my wife and I to enjoy, sadly we hate it now and more so B&Q. Regards Julian Herring”

Helpful Report

Posted 8 years ago

“I'd have scored customer care 0 stars if I could, we were supposed to have our kitchen fitted on 21st august, no fitters turned up so tried phoning B&Q fitting service customer care, what a shambles got the answer phone numerous times before actually speaking to someone, to cut a long stressful story, they had no idea the fitter hadn't turned up, they finally found another fitter to start on 4 th sept, in the meantime our dining room furniture is in our bedrooms, our kitchen cupboard items are in living room dining room and bedrooms (because we had to empty them for the refit )due to our new flat pack kitchen and cooker are in our dining room, when it's finally fitted and I ring up to see what they're prepared to do, all they offer is £150 gift card, what an insult, we put our faith in B&Q because it's s big company, obviously money comes before customer satisfaction”

B&Q 1 star review on 11th September 2017

Helpful Report

Posted 8 years ago

“Ordered and had B&Q fit our bathroom which was awful! The bathroom was over priced and the workmanship was dreadful! The tiling was completed really badly and there were a lot of delays! I would never use them for fitting ever again!! I spent over £7,000 on the bathroom and all they gave me back in compensation was £380! DO NOT USE THEM!”

Helpful Report

Posted 8 years ago

“""Ordered flooring online after 12 days called to check the ordered and after long wait was told cannot deliver it bc of shortage of stock and we are cancelling the order, if I had not called for another 10 days they will never inform me.”

Helpful Report

Posted 8 years ago

“""overcharged at the checkout. Complained that the total was more than it should have been. Told i needed to go to returns desk. Spent 15 minutes waiting for items to be checked went back round the store to find the correct price myself. One item was ambiguously labelled - the ticket hanging from it was for the similar item below and its price was behind the product and not visible from the front. The other item was overcharged at the till. Finally got the overcharged amount refunded but took 30mins in total from initially paying and was made to feel that i should be grateful. The woman was rude and when i mentioned my wasted time and effort checking prices she said i needed the exercise - talk about the pot calling the kettle black.”

Helpful Report

Posted 8 years ago

“Terrible experience with B&Q Homefit kitchen install (2017), supposed to be Which? Trusted Traders approved and our fitters weren't. As far as we can tell no-one from B&Q knew anything about the company that did the fitting. Ineffective and at times rude customer service who don't return calls and take forever to do anything. Project was a week late starting (after I had to do all the chasing) and 3 days late finishing (despite fitters being here until 10pm) followed by an insulting compensation offer - we will never use B&Q Homefit again.”

Helpful Report

Posted 8 years ago

“I find b and q annoying. An example of my experience is that I need some pieces of chipboard for a home project. They advertise just what I want at a low price. Great. Go to Reading store, very big one, but none in stock. Asked if I could order - no. Came home and searched item again checking availability. No store within 50 miles has any. Have watched item for a month, still none available but still advertised on site as a bargain. This type of behaviour, showing items at low prices that are not available is a con. Disillusioned.”

Helpful Report

Posted 8 years ago

“Didn't deliver on time so I had to cancel my order. 12 days later and several phone calls later I am still waiting for my refund of several hundred pounds. I will never use B and Q again. The customer service is disgusting. They say the right things but then don't follow up. They have my money, I don't have the goods and I would like my money back”

Helpful Report

Posted 8 years ago

“""Ordered on next day delivery, no attempt of delivery has been made - these things happen and it may be the fault of the courier however have currently been on hold for 40 mins + on the telephone and not even spoken to anyone yet. So filling the ridiculously long wait venting my frustrating through reviewing them.”

Helpful Report

Posted 8 years ago

“I would strongly recommended never to use B&Q for a kitchen refit I was told it would take two weeks to complete as they're team would come in.It now transpires they're team is one person now the two weeks has passed and my kitchen is far from complete it still resembles a building site .As I have myself my husband and three young children living here it's been the most stressful time I've experienced so please anyone reading this I would strongly recommended you go elsewhere”

Helpful Report

Posted 8 years ago

“Please please never use B&Q for a kitchen refit was told they're "team" would come in and rip out and refit complete kithen .Well what a load of bollocks one man has been here for two weeks and my kitchen is still like a building site not happy to say the least”

Helpful Report

Posted 8 years ago

“TERRIBLE SERVICE! ORDERED & PAID FOR SOME GARDEN FURNITURE INSTORE FOR NEXT DAY DELIVERY, WAITED 2 DAYS BEFORE RINGING UP CHASING IT, WAS THEN TOLD IT WAS DISCONTINUED!! IT WAS ON SHOW IN STORE! UNREAL! STILL WAITING FOR A FULL REFUND! GAVE THEM A SECOND CHANCE AND ORDERED A SHOWER ENCLOSURE ON LINE, PAID BY CARD, WAS TOLD WILL DELIVER THIS WEEK, AND BY GOD SAME THING HAPPENED AGAIN! WILL NEVER EVERY BUY AGAIN FROM B&Q!”

Helpful Report

Posted 8 years ago

“Awful customer service. Never a call back, Months to arrange a kitchen. Waste of space - don't touch them with a barge pole - even if the kitchen is free !!”

Helpful Report

Posted 8 years ago

“Ordered and paid for an item was told next day delivery which would have been Thursday, still waiting on Saturday after being old each day that it would be coming, left on hold for 30 minutes at a time. Finally told item will not be delivered on a Saturday that it will now be on the Monday which remains to be seen. Never use this company..!!!! Worst customer service i've ever experienced and they don't give a damn.!!!!!”

Helpful Report

Posted 8 years ago

“I am so disappointed and annoyed ... I made a purchase over £800 on the 2 nd Aug which included fencing panels ...I was promised delivery within 4 working days....it never arrived ... my fencer had fitted me in to do fence on 19th... fence still didn't arrive ...By this time I had no fence as old one had been taken down 2 dogs that can run into rd....and no fencer for when my order arrived.... I was then promised it would arrive today nearly a month later between 8 and 10am my partner has taken time of work to b there for the delivery... it's not arrived ... and when my partner calls b and q to complain we r told is a very busy weekend ... and we have been unlucky and someone would call us back....no one has??? Note to self and anyone else DONT BUY FROM B and Q they are so UNRELIABLE.”

Helpful Report

Posted 8 years ago

“Don't let B&Q do it I let B&Q do it They did it for £1,800 and more Cupboards ended up on the floor Glasses in pieces shattered everywhere, near my granddaughter playing there Don't let B&Q do it I let them do it They did it for £1,800 and more Worktops cut with gaps “You can hide that with a tile perhaps” Don't let B&Q do it I let them do it They did it for £1,800 and more Gap under the oven where a draw should be “You can't get much in it; you don't need it, you see” Don't let B&Q do it I let them do it They did it for £1,800 and more Check all the cupboards to see if they were safe and not about to crash to the floor He did and they were just waiting to fall Not safe, not safe at all Don't let B&Q do it I let them do it They did it for £1,800 and more I complained, I want fitting cost back Don't go to ombudsman fitter warned you will only get £250 I did, I was offered exactly that! Kitchen cupboards on the floor, glasses shattered everywhere, wonky worktops and fittings wrong £1,800 and more is a high price to pay, Quality fitting, let B&Q do it, is what the adverts say My advice is don't pay and never let B&Q do it Don't let B&Q do it I let them do it The quality and service was poor I want my money back no less and no more.”

Helpful Report

Posted 8 years ago

“Never use B&Q fitting service. Poor workmanship. Worktops cut wrong,, but worse of all cupboards fell off the wall. Other cupboards were found not to be safe and would have fell off eventually. Difficult to resolve issues. Fitting costs more than the kitchen costs. Impossible to get refund.”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,661 reviews