B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a tradepoint customer from Nottingham. Purchased 2 x 5ltrs Valspar Trade Matt white paint. This paint was on the shelves. Decorated my bedroom then after a few days a smell oily/wee like strong appeared. This was stronger when the sun shone through the window. It was the painted walls, complained, complained to no joy. logged through B+Q customer services, to this date not concluded. Purchased paint Feb 2017 now June 2017. I have spent £1000's of pounds over the last 2yrs at B+Q now I shop elsewhere. Gone back to Dulux and Johnstone paint.”

Helpful Report

Posted 8 years ago

“delivered kitchen no breakfast bar 10 days later numerous phone calls and 4 different dates now saying 27th june we should have a delivery , bearing in mind can not finish kitchen as everything is measured off the said breakfast bar so now have to pay for builder to come back for a further 3 days work when he can fit us in as he has other kitchens ( not b and q ones ) to do. I would never recommend b and q to anyone wanting a kitchen done .”

Helpful Report

Posted 8 years ago

“B & Q home fit - please please please do do not use these especially the branch covering yate in Bristol. I placed an order to go ahead and survey then fit wardrobes in my sons bedroom. That was 9 weeks ago, I was told delivery would be 8 weeks max as a bedroom only takes 1 day. Every time I call or my local b & q does they lye and palm me off. The never return calls when promised. They eventually admitted to having no fitters available to do the work but now they are backtracking - this is customer service at an all time low disgusting poor service - avoid like the plague.”

Helpful Report

Posted 8 years ago

“Have just used your brand of Valspa paint, to do up my hall and landing. After long preparation time and new lining paper, I was thrilled with the new look. After a week of finishing, we noticed a terrible smell, like cats pee. Having used air freshener, on hands and knees to smell the carpet, there was no obvious answer to where it was coming from. This last Saturday, still worried I called the emergency gas leak company, thinking it could be gas ! No sign. Then yesterday my husband smelt the new paint on the walls Yes, that's it. It stinks. We were recommended it in the shop, but wish I had read the reviews beforehand. Very annoyed that we were not warned this could happen. One very expensive error and unhappy customer?”

Helpful Report

Posted 8 years ago

“The staff and manager are so rude will never shop in this store again”

Helpful Report

Posted 8 years ago

“ordered doors, was told they will be delivered in 4 working days. on phone with them now and was told my order has been cancelled but did not bother to send refund. on the phone with them now,1 hour later still holding to get my refund. never ever use this shop”

Helpful Report

Posted 8 years ago

“Our ceramic hob in our new kitchen cracked due to it being installed incorrectly. It took B&Q around a week before the builder installed a new ceramic hob -the same model. He left it a mess and didn't put any sealants around the new hob. This hob has now cracked too from overheating and so after calling B&Q they told me I had to ring up a different company myself to sort it out. So a new builder came in, told me the wiring was wrong, said he'd come back in a week with a new (but the same model) hob but never returned our calls and made a no-show. So we called B&Q again yesterday, they said they'd call me back but never did. About to try to call them up again. Worst customer service I've ever experienced, I've been completely ignored. I am a young student currently doing exams and I don't have the time to keep ringing B&Q every day. I will never go to B&Q for home installations ever again.”

Helpful Report

Posted 8 years ago

“Ordered one office and bedroom fit and did the order after couple of vistits to the local store ordered on 12decemeber and agreed to start work on feb 8 and now its 17th may colleted the last bits and pieces and the work is crap i could have contacted a local carpenter to do a better job”

Helpful Report

Posted 8 years ago

“Eveerything”

Helpful Report

Posted 8 years ago

“I ordered a Barbaque to be delivered at home, after two weeks waiting for it, I called and then B&Q informed to me they didn´t have the product, a refund has been offered to me, the refund hasn´t arrived yet after other 3 weeks, and other annoying thing is to wait 30 minutes on the best case to be attended by phone. Last call I was waiting a complete hour an none take the phone. They have lost a customer online and in the shop as well.”

Helpful Report

Posted 8 years ago

“I ordered a carpet for home delivery. The assistant was unable to tell me when it would be delivered other than it 'would be delivered soon'. 4 days later I called the store to enquire about my order delivery - their response 'It will be there in a few days'! I have contacted Customer Services twice by email - they cannot be bothered to reply. I recommend that you do not buy any item for home delivery - I do not trust them! We will never shop there again.”

Helpful Report

Posted 8 years ago

“Purchased wallpaper same batch no but completely different colours, took back they offered to sell me new rolls at half price which I refused, eventually they replaced the paper foc but nothing towards my decorator costs, really disappointed with the customer service the manager wouldn't even come and talk to me. Feel very let down”

Helpful Report

Posted 8 years ago

“3 weeks to fit a bathroom loved it but the shower blew up as not fitted properly so guarantee was voided. Then spent nearly 2 months with many visits to store and phone calls before it was put right. Was told I'd get compensation but 2 months on and not another word.Had had a suspected heart attack 3 days before could have had another with the shock of it. Would think twice about using them again.”

Helpful Report

Posted 8 years ago

“Avoid avoid avoid!! An absolute joke of a company! We ordered our bathroom in February and it has been pushed back 3 times, the last date we were offered was June!! Then they try to deliver the bathroom twice in April without any waring can't tell us any exact dates and just generallly absolutely shocking customer service!!! Luckily we managed to cancel it”

Helpful Report

Posted 8 years ago

“started kitchen easter mon .still not finished”

Helpful Report

Posted 8 years ago

“Don't wait for diamond discount .as if somethingis on offer offer you don't get it. Most paints are cheaper at home bargains .and plants any way”

Helpful Report

Posted 8 years ago

“- A lot has gone wrong from ordering, communication lines and delivery. Firstly, B&Q ordered the wrong kitchen cabinet units for us. Then the replacement ones didn't arrive. When we went in to chase them up, all they could tell us was that there had been a 'routing' problem - in other words, they did not make it onto the delivery van. A second date was scheduled but so far, they can't find the order....The shop staff try their best, but the organisation is just too big, resulting in shoddy service. Oh, and DO NOT buy any Cooke and Lewis taps. They are of the poorest quality!”

Helpful Report

Posted 8 years ago

“What a useless company who make millions. However, customer service does not happen brought a shed and got it home to find after putting altogether it doesn't fit and leaves inches from the doors. Contacted customer service who were useless take it back to store (yes coz it is as easy as that) poor service”

Helpful Report

Posted 8 years ago

“Ordered item with 7 day delivery, told by delivery company that it would take 1 month. Customer services were useless. Cancelled order & went elsewhere.”

Helpful Report

Posted 8 years ago

“Bought a circular saw from b&Q. The box arrived damaged and had clearly been opened and returned by a previous customer. I took photographs and because I was on a deadline I had to use the saw but thought the photos would be sufficient for an exchange for an unused item. B&Q customer services offered me £5 then £10. I wrote to Michael Loeve their CEO. Their CEO was totally useless and showed where their poor reputation for customer service stems from, no reply to my email which was just forwarded back to customer services who declared "deadlock" and referred me to a furniture ombudsman. Needless to say the £450 I spend afterwards to finish the decking went to Wickes and independent local suppliers. I will do my best to avoid buying anything from this company. Your loss B&Q. You and your CEO deserve less than 1 star for customer service”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,596 reviews