B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give B&Q a zero for Customer Service I would have. I ordered a new bath for home delivery, it arrived on time, with the INCORRECT end panel, which the plumber only discovered when he started installing the bath. I have tried all available telephone numbers for B&Q Customer Service, I have tried calling the branch number - no luck. How does this company stay in business. the most frustrating issue is the fact that a person can't speak to anyone. I am now driving to the branch to see if that will result in anything positive.”

Helpful Report

Posted 6 years ago

“Went into Kidderminster branch today and was surprised that the tills were busy .but I noticed 2tills with no customers so I decided to take advantage of the situation .I was informed they could not receive cash and only took cards .i was shocked I must be honest and I was informed that this stupid idea came into force this week I put my purchases down and scuttled off. I’m surprised in our present climate how the seller can afford to be choosy. .”

Helpful Report

Posted 6 years ago

“Karen: we ordered 9 packs of flooring from b &q and 2 packs over underlay , the flooring came but no underlay, we called customer service and waited over half an hour for them to answer ,then to be told we had signed for the underlay! Eventually they accepted we hadn’t received it and said they would deliver 2 packs the next day but they didn’t only one pack arrived so we had to call again, this time they apologised and credited us for one pack and told us to go to the store to buy another which we did, not a good home delivery. To make thing worse 6 of the 9 packs were damaged at the ends ,but as we had paid someone to fit the floor we had to make do”

Helpful Report

Posted 6 years ago

“went to nottingham b q for 6 bags verve compost 125 litres no sutible trolleys ask customer services to help i am 66 no help offered told to help myself drag them myself to till needed them with my wife assisting did it but now suffering pulled back will never shop again card no 6356667044785777”

Helpful Report

Posted 6 years ago

“Went to Slough B&Q on 17th October 19 absolute horrendous service went to buy a lawnmower that was advertised on line and on display in store couldn’t find one. Finally got some help and agreed to buy display model asked if they had spacers for mower was told we don’t sell them I then went over to accessories and found them. Went to pay had a five pound voucher that came through via email from B&Q showed to cashier and was told can’t use it each time I use voucher that type in code apparently cashier couldn’t do it finally left store without making purchase. If I could give zero stars I would.”

Helpful Report

Posted 6 years ago

“I ordered £100 worth of paint and rollers ,I dis not recieve my full order,I called bnq and I was told so much miss matched information it was unreal!!I was on hold for at least 30 mins and the advisor did this on 3 occasions,first I was told the pain I ordered was out of stock,yet they still sent me a despatch note with the out of stock items on,and now did not send me a email or anything to explain this.then I was told i signed for it so did I not recieve them!!!I was getting so angry be a use I kept going round in circles !!!the issue was not resolved.i was told to call parcel force and explain some of the order is missing and parcel force are saying they only deliver what they recieve,.so I mean cone on bnq!!!this is the first time I've shopped at bnq and it is the worst ever experiance I would not shop there again,as even the advisor hasn't got a clue.i woukd avoid big time.i probably won't get my no at back of the items as they treat u like it a tramp and it scamming them!!!!literally the worst company ever!!!”

Helpful Report

Posted 6 years ago

“i recently bought goods on three occasions within the space of 10 days. i needed to return two items (a metal spiral bar and two oak ballusters). i produced what i thought was the receipt, but it turned out i only had two out of three receipts and the goods were on the missing receipt. I did have three debits in my bank statement. The Barnstaple staff refused point blank to let me exchange the goods! This is out of step with every other reputable store i shop at. Last time i shop at B&Q. I just had a happy experience at Wickes and Homebase, with helpful, well-trained staff.”

Helpful Report

Posted 6 years ago

“Went to shop to pick up work top on Tuesday. Worktop was on high level i ask staff in the shop if they can drop it down. They said they cant do it when public is shop i said the to them can you do it tonight and will pick up Friday and they agreed. Comeback on Friday the worktop is still in high level shelf and they were asking me who was on shift on Tuesday. Just completely waste of time.”

Helpful Report

Posted 6 years ago

“12 weeks wait for wardrobe door and still waiting for hinges because they missing-THIS IS A JOKE!Everytime when I ring number 0333... I need to wait 20-40min and everytime same answer "we can't find your order" B&Q ARE SERIUS? WORST SHOP EVER One star is too much!!!!”

Helpful Report

Posted 6 years ago

“We agreed delivery on a certain day because B&Q delivered the order from 3 different places I got 3 deliveries 2 arranged in store the 3rd on logistics company web site I arranged all for same day B&Q staff at Chester messed up and decided to deliver one the following day although I wasn’t happy I said ok but since it was their fault I needed an am delivery as I had to pick up my car from service said ok then a very rude woman called the following day to tell me it was a pm delivery at the time I needed to pick up my car which I told them the previous day”

Helpful Report

Posted 6 years ago

“Poor from start to finish. Went to 3 stores to purchase a sink, all had 2/3 in stock all damaged/missing pieces/opened. Staff unhelpful in store. Finally ordered online on Friday, paid for Sunday delivery. Never arrived, now being told it's not been given to the courier and they don't know where it is and can't tell us when to expect it. It's now pushed a project back and cost us with contractors and customer service are unhelpful robots. Not a surprise stores are closing left right and centre, shocking attitudes, poor stocking & even worse customer service. Won't be using B&Q again in the future. Absolute shambles.”

Helpful Report

Posted 6 years ago

“Wouldn't even give it a 1 star... ordered a whole load off bedroom furniture 3 months ago but it took 4 hours to actually order and process the wardrobe through to the computer for it then to arrive 2 months later without half off it being at my house.....where on earth the other half is I have no idea. My Dad was furious with them as it took hours to be on hold to actually talk to someone, and taken another week to get the furniture back and a refund, why can't they make it as simple as IKEA??? NEVER ordering from them again. It's so simple to just give me one refunds instead of 5 different ones! The staff in B&Q were fantastic and apologised for the long delay and gave us his contact details if anything goes wrong, so can't fault him. The ordering system is pants. I would not recommend them.”

Helpful Report

Posted 6 years ago

“Pity I couldn't give it 0 stars do not give this company your money unless you can walk out the store with your purchase. The delivery service is completely incompetent and the customer service is absolutely useless and will tell you anything.”

Helpful Report

Posted 6 years ago

“Bought a brand new kitchen and appliances and the washing machine caught fire - only 1 month old - called B&Q and they are not interested in the slightest in trying to help get this replaced. passed about pillar to post and still no further forward and no washing machine”

Helpful Report

Posted 6 years ago

“Please don’t buy a kitchen from B&Q you will be very sorry I’m going to wright a full review this week that will put you right off them for good mark davies”

Helpful Report

Posted 6 years ago

“Handles brought with kitchen are of poor quality the silver flacks off I have replaced some myself and have contacted b&q but they are unwilling to help as the year guarantee is out.This must be a faulty batch if no one else has been affected by this problem.would not of brought if I know how long they would last.”

Helpful Report

Posted 6 years ago

“Gloucester BQ what a awful experience being disabled makes life difficult, but the staff at this store need training in customer service, unhelpful rude,Alan was a complete unhelpful idiot who is in the wrong job .45 minutes never again will l use this store. Mike in the end after demanding to see the manager sorted the problem in minutes I would advise disabled people to go elsewhere”

Helpful Report

Posted 6 years ago

“Dreadful returns policy! My house flooded and, whilst I worked with the emergency plumber, my partner went to B&Q for switchplates to replace those that got soaked. He paid and I later refunded the money to him. One of his purchases was unused so, about 2 weeks later, I returned the unopened and undamaged pack in person to the same store, asking for a cash refund of the £5.50. I was told that it was policy that they would only refund the price onto the same card that was used for the purchase. I explained the situation but they would not budge, saying that the General Data Protection Regulations meant that they could only make the refund onto the card originally used. What rubbish! I asked to speak to the manager but was told the same thing. I was, reluctantly, forced to accept a credit note. I think this breaks the law! I am going to raise it with Trading Standards. And I shall be avoiding B&Q whenever at all possible in future. How to ruin a perfectly good business!”

Helpful Report

Posted 6 years ago

“Well where do I start had kitchen fitted by b and q in Wallsend last feb 2018 and out of 21 doors 19 have been exchanged, also new fan/ carcasses/ plinth the list goes on and on. B and q will not accept responsibility but want to blame damp and other factors. We have had our kitchen checked for damp and nothing and we just want them to change all our doors to a different design but they won’t do that. We have had doors changed from April 2018 and at the end of our our tether now. We recently found out that they do not install kitchens now I wonder why???”

Helpful Report

Posted 6 years ago

“I would strongly advise ANYONE who is thinking of putting themselves at the mercy of B and Q's "Home Delivery Service" ,to seriously consider whether or not they would want to put themselves under the terrible pressure which we are currently experiencing. What should have been a straightforward experience of buying and having delivered, a new kitchen from them, has turned into a nightmare for us. It's taken countless phone calls to get our order delivered. At the moment it still isn't complete,as we are now waiting on 2 worktops, to complete this order. Diabolical doesn't even cover it. "Home Delivery Service" ?....more like "Home Misery Service" !! Avoid at all Costs!!!”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,631 reviews