B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I £160 quid on storage boxes Paid additionally for lids Poor quality Still unable to separate 2 of them Wheels came of getting them to the car Really a lot of money for a very poor product My opinion”

Helpful Report

Posted 6 years ago

“I have had many, many B&Q kitchens. I paid over £6500 for the latest one. A now discontinued range. But it did have a 10 year warranty. Range of problems from poorly cut frames, poorly finished, wood, corners chipped and just laquard over. And the worsed big white blotches over 2200mm integrated fridge doors. And the reason given by high level complaints team (environmental damage). Which is strange because, 1 it has only just been fit, 2 I haven't cooked in the kitchen yet. And 3 there is no greater environmental different areas in your home other than the kitchen or bathroom. So what are you saying B&Q, buy a kitchen from us but it will not survive environmental differences of your kitchen. And even though you pay extra for your kitchen for your 10 year B&Q will not honor the warranty. And the attitude of we have taken your money, and we are not interested if you are happy or not”

Helpful Report

Posted 6 years ago

“Service was poor. I called to cancel the item within a 30min time frame and they were unable to do so. They said I needed to wait for the item to be delivered and then refuse it, however, the driver left an unwanted item outside of my door and forged a signature to say that I accepted it! From that, I then had to call several times to get the item taken back to B&Q and waited in all day to find that no one was coming to collect the item. Absolute shambles of a company! I will not be purchasing from here again!”

Helpful Report

Posted 6 years ago

“Probably the worst website in the world!! How many fails can you have when attempting to place an order? 1. "Item not stocked" - change store 2. "2 in stock" - great 3. "Add to basket" - promising 4. "Checkout" - absolutely not going to happen - "problem changing store" "checkout failed" etc...... Whatever action is taken answer; "checkout failed" = absolute garbage once again (this isn't the first time (why did I even try to go back I wonder??))”

Helpful Report

Posted 6 years ago

“Re my previous review regarding many problems with the bathroom ordered from Harlow store and the £900 I am still owed. B & Q sent me a cheque as a refund and I drove 20 miles to pay it in. B & Q then cancelled the cheque due to 'the amount of activity on my account '. Still owed over £900. Staff in store and at customer services have all been very polite and helpful but totally useless. It amazes me that a company this size operates with such incompetence.”

Helpful Report

Posted 6 years ago

“Incredible. Useless. Ordered a bathroom from Harlow store and everything went wrong. Drawings done to wrong size, 2 week delivery promised then told it was 6 weeks. Made to place(and pay for) same products twice. 2 baths on first order. These were cancelled as delivery date too late and never delivered. A credit of over £900 is due and has not been received despite calls to store and customer service. Currently considering legal action. Will never use B & Q again”

Helpful Report

Posted 6 years ago

“I ordered 24 boxes of floor tiles, they were delivered today as expected but only 20 boxes ! One phone call to HQ (after lengthy hold in queue) explained the problem and suggested I would be happy to visit my local store and collect 4 boxes in my car. Another lengthy wait while they phoned the store. Hooray - I just need to go to the customer service desk, state my name and the tiles will be there. Problem 1. CS knew nothing about this on my arrival, eventually found someone who did know and was given 2 boxes. When I asked where the other 2 boxes were, they said they were only told to supply 2 boxes. Problem 2. Manager called for, 'someone' eventually arrived to offer 4 boxes provided I bought them and left the sorting out till later - when I said I had already paid for them they said 'its the best we can do' - I blew my top, left and returned home. Problem 2. Phoned HQ again, another lengthy wait, advised 16 minute wait so I accepted the automated offer of a call back, this, once done would be actioned within 4 hours, so back on the phone again with another lengthy delay. Eventually the call back over rode my phone call and yet another lengthy delay whilst they 'contacted my local store'. The bottom line was 4 boxes were now waiting my return. They were and all sanity has now returned to my household.”

Helpful Report

Posted 6 years ago

“I got the laminates delivered today they left it on the road where there is a heavy traffic. They didn't even left it on the footpath. Horrible DHL truck driver very bad manners.”

Helpful Report

Posted 6 years ago

“I went to B&Q the one in Liverpool I got hit in the stumic by a member of staff and told to just move A love i wasn't the on blocking his way and on the way out the alarm went off the security opening acustd me of robbing well that's funny because her the reset the security guard soon shut is mouth they need better staff I will not be bothering going to B&Q again in Liverpool”

Helpful Report

Posted 6 years ago

“Called to repair a ceiling where the client attempted DIY repair. He told me b&q advised him after showing them pictures. There were cement fibre boards on the ceiling fixes with 15mm screws. Completely wrong and more expensive. They sold him a rendering float to skim the repair. What a disgraceful service costing the client more money and would not of be able to make the repair based on their advise. Fraud is the only way to discribe their behaviour. Obtaining money by deception. Good Professionals don't go to b&q for a reason”

Helpful Report

Posted 6 years ago

“B&Q Killingbeck Leeds. Absolutely disgusting excuse for customer service, dirty looks and lack of basic customer service skills from both the manager of the store and staff working the tills. Rude and incompetent!”

Helpful Report

Posted 6 years ago

“Never ordering from B&Q again. Ordered bedroom furniture and when I did so everything was in stock. A month later my furniture was delivered minus wardrobe doors. After numerous phone calls being fobbed off bu different people, tonnes of empty promises of delivery dates, and the inconvenience of having to take time off work unnecessarily I have now been told the doors won't be delivered till Christmas and even then it's not guaranteed. Everytime I phone customer service I have been on hold for half hour or more. Been told someone will ring back on two occasions and nobody did. I just keep getting apologies and being told they understand. Clearly having no doors is the new in thing. Wouldn't get a car without doors. Avoid avoid avoid not worth it”

Helpful Report

Posted 6 years ago

“Hi if I could I'd say less than 1 star so my problem began when I went to buy flooring on last day of 3 for 2 offer so went in store for advice which I went home and used this info to find floor unwanted it was £36psm and I was told to narrow search this way so I did and yes I got order WRONG as the info in store IS NOTthe same as online online it was £35.30 psm which I missed because of this so I went into store was told should be ok to swap as same cost and BRAND so I called after 40 mins was told they would call back I'm still waiting even after I refunded the money STAY AWAY I was told by customer service that this is common from in store problem POOR NOW HOW HATD WAS IT TO SWAP LAST FOUR NUMBERS ON A BAR CODE TO CORRECT AN ORDER AND help a customer no this is too easy .”

Helpful Report

Posted 6 years ago

“Spent nearly £10k over a few weeks on new kitchen and flooring. 1.7 tonnes delivered in one delivery alone. The deliveries (checked out by the drivers) filled the garage and we couldn't get to most of it until the flooring had been laid. Some fairly crucial bits of our order were missing. 4 trips and so many calls to b and q last weekend should have resolved it. We were left standing in customer services for over 15 minutes on the last trip and no one served us. We were then sent to kitchens and the staff eventually served us (no one else in sight so not sure why we were kept waiting there also.) The kitchen has now started to be fitted and b and q won't deliver the missing items for 2 weeks apparently due to the couriers being all booked. They won't emergency ship out with another firm to correct their error either, nor deliver to a store for collection? Why???? They won't let you complain (had to ask 10 times to speak to a manager when calling in to ask for the delivery to be bought forward) and the managers don't seem to care either (in fact they had the stupidity to ask why we didn't check our order sooner ** couldn't swing a cat** vacated for major renovations** ) ..... our kitchen fitters will have a 2 week wait unless we purchase some of the items from elsewhere Ridiculous... terrible service.... we do not recommend and will certainly be taking our spend elsewhere by voting with our feet.... this has been a farce from start to finish....you should get your acts together!”

Helpful Report

Posted 6 years ago

“Been a regular customer at b and q for years and spent some serious money during that time. I recently bought some outside spotlights that are spiked àr the bottom so they can be inserted into the ground. I purchased these about June/ July of this year and the wiring plan was quite meticulous and time consuming. Anyway, one of the lights has failed, in as much as there is a build up of Moisture inside one of the lights, causing a trip out on the circuitry. My problem is that without proof not purchase b and q will not entertain my complaint going forward. In future, I will photocopy all receipts and hard copy them to my hard drive. Very frustrating b and q!”

Helpful Report

Posted 6 years ago

“B and Q continues to go down hill. Not only has their range of stock been dropping over the past year or so, their wood is some of the worst quality of any DIY shop. Today went into B and Q Farnborough to find they have taken out all their self service tills and one 1 out of 5 tills open take cast. All the rest have great big signs in front of the saying Card Only. Is this a shop? Do they want us to shop with them or not? I feel this is the end of B and Q will be avoiding shopping with them in the future. After all they obviously don't want my money”

Helpful Report

Posted 6 years ago

“Wasted 2 hours to select flooring with one of their representatives. The flooring was on display. During payment, he found out that flooring is not in stock. Then went for another flooring which was on display and he mentioned that it will be delivered within 14 days when tried to pay for that nearest delivery date was after 28 days. The whole process took me 3 hours and end up buying nothing.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Door delivered was wrong size ...replacement out of stock . After 3 weeks still waiting to have the wrong door collected and have my money refunded..4 phone calls and 1 returned phone call from the duty manager...absolutely discussed with the abysmal service I have had....can only hope this week they will collect the door and refund my money ....I'm a single parent on limited funds and need to still buy a door elsewhere ...and cannot take another day from work to sit and wait for nobody to come .shameful company and would never spend a single penny with them again .”

Helpful Report

Posted 6 years ago

“Ordered my kitchen with so many problems from the start, contacted them everyday with one problem to another wrong cooker, sink didn’t fit, different style doors, different colour doors, extractor fan didn’t line up with hob, wrong fridge and not enough end panels so was told to cut in half and use mdf at the back as you would see it. Asked them to collect the kitchen 6 days after it was delivered but was told no, would never buy a kitchen from them again and would advise anyone else to stay away they don’t supply a fitting service so you get your own and all they do is blame them but they advertise a design service but still down to you or your fitter to check before he starts so very angry a very expensive lesson 😡😡”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,665 reviews