B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My kitchen's delivery day was on 16.20.19 .On that day I received only 1/3of my kitchen.Run away 20more days, still no any ideas when will be delivered rest of kitchen.Costumer service just give empty promises. Never buy anything from this stor!!!!!!”

Helpful Report

Posted 6 years ago

“Bought 2 litre tin of paint 4 days ago from B&Q, price £20.00, I used the paint but had more to do, so went to B&Q today to buy one more tin, the price £32.00 for the same item, tried to talk to staff about the high increase in price, but I may as well talk to a brick wall, in my view B&Q are taking the public for a ride, as from today I will not buy or purchase from this company again, may have to do with there 3 for 2 offer scam,”

Helpful Report

Posted 6 years ago

“What a shame I have to give one star for the support line. They deserve zero. I ordered a door nearly 3 weeks ago and was promised on line, at point of payment, 4 working days for delivery. It failed to arrive and on the next day, due to lack of door and no information about a possible delay I rang support. After a 30 min wait to get through I was told by customer service they had no idea where the door was. The courier apparently denied all knowledge of collection. My B and Q app told me that everything had been completed but still no door. Rang B Nd Q again and had same response as before. I was promised an upgrade to urgent but after several days still no contact even though they promised a phone call. Eventually made contact again and was told I had another two days wait to talk to someone. Finally contact was made after my requests for a door to be delivered from an upline manager and again promised a 4 day wait. Unbelievably the second door failed to arrived. Rang again and told to wait for another manager. Days passed and a text was received saying ‘ sorry I have been busy and couldn’t ring but will contact you in next 24-48 hours’. This is the person who should have contacted me a week before.’ The door was finally delivered two weeks late. The customer service is appalling and guaranteed delivery dates are just fairy tales. I will never ever use B and Q online delivery again. All three members of my family have experienced poor delivery and support. Be warned. Never use B and Q online. Just buy from the shop.”

Helpful Report

Posted 6 years ago

“Your stores are poorly stocked with plumbing fittings. Used to be able to get most bits and pieces - sadly no longer. Have on one occasion collected a bath which turned out to have been returned- only to discover the issue on site. Also staff in the floor not qualified. TRADEPOINT is a joke.”

Helpful Report

Posted 6 years ago

“If I could give B&Q a zero for Customer Service I would have. I ordered a new bath for home delivery, it arrived on time, with the INCORRECT end panel, which the plumber only discovered when he started installing the bath. I have tried all available telephone numbers for B&Q Customer Service, I have tried calling the branch number - no luck. How does this company stay in business. the most frustrating issue is the fact that a person can't speak to anyone. I am now driving to the branch to see if that will result in anything positive.”

Helpful Report

Posted 6 years ago

“Went into Kidderminster branch today and was surprised that the tills were busy .but I noticed 2tills with no customers so I decided to take advantage of the situation .I was informed they could not receive cash and only took cards .i was shocked I must be honest and I was informed that this stupid idea came into force this week I put my purchases down and scuttled off. I’m surprised in our present climate how the seller can afford to be choosy. .”

Helpful Report

Posted 6 years ago

“Karen: we ordered 9 packs of flooring from b &q and 2 packs over underlay , the flooring came but no underlay, we called customer service and waited over half an hour for them to answer ,then to be told we had signed for the underlay! Eventually they accepted we hadn’t received it and said they would deliver 2 packs the next day but they didn’t only one pack arrived so we had to call again, this time they apologised and credited us for one pack and told us to go to the store to buy another which we did, not a good home delivery. To make thing worse 6 of the 9 packs were damaged at the ends ,but as we had paid someone to fit the floor we had to make do”

Helpful Report

Posted 6 years ago

“went to nottingham b q for 6 bags verve compost 125 litres no sutible trolleys ask customer services to help i am 66 no help offered told to help myself drag them myself to till needed them with my wife assisting did it but now suffering pulled back will never shop again card no 6356667044785777”

Helpful Report

Posted 6 years ago

“Went to Slough B&Q on 17th October 19 absolute horrendous service went to buy a lawnmower that was advertised on line and on display in store couldn’t find one. Finally got some help and agreed to buy display model asked if they had spacers for mower was told we don’t sell them I then went over to accessories and found them. Went to pay had a five pound voucher that came through via email from B&Q showed to cashier and was told can’t use it each time I use voucher that type in code apparently cashier couldn’t do it finally left store without making purchase. If I could give zero stars I would.”

Helpful Report

Posted 6 years ago

“I ordered £100 worth of paint and rollers ,I dis not recieve my full order,I called bnq and I was told so much miss matched information it was unreal!!I was on hold for at least 30 mins and the advisor did this on 3 occasions,first I was told the pain I ordered was out of stock,yet they still sent me a despatch note with the out of stock items on,and now did not send me a email or anything to explain this.then I was told i signed for it so did I not recieve them!!!I was getting so angry be a use I kept going round in circles !!!the issue was not resolved.i was told to call parcel force and explain some of the order is missing and parcel force are saying they only deliver what they recieve,.so I mean cone on bnq!!!this is the first time I've shopped at bnq and it is the worst ever experiance I would not shop there again,as even the advisor hasn't got a clue.i woukd avoid big time.i probably won't get my no at back of the items as they treat u like it a tramp and it scamming them!!!!literally the worst company ever!!!”

Helpful Report

Posted 6 years ago

“i recently bought goods on three occasions within the space of 10 days. i needed to return two items (a metal spiral bar and two oak ballusters). i produced what i thought was the receipt, but it turned out i only had two out of three receipts and the goods were on the missing receipt. I did have three debits in my bank statement. The Barnstaple staff refused point blank to let me exchange the goods! This is out of step with every other reputable store i shop at. Last time i shop at B&Q. I just had a happy experience at Wickes and Homebase, with helpful, well-trained staff.”

Helpful Report

Posted 6 years ago

“Went to shop to pick up work top on Tuesday. Worktop was on high level i ask staff in the shop if they can drop it down. They said they cant do it when public is shop i said the to them can you do it tonight and will pick up Friday and they agreed. Comeback on Friday the worktop is still in high level shelf and they were asking me who was on shift on Tuesday. Just completely waste of time.”

Helpful Report

Posted 6 years ago

“12 weeks wait for wardrobe door and still waiting for hinges because they missing-THIS IS A JOKE!Everytime when I ring number 0333... I need to wait 20-40min and everytime same answer "we can't find your order" B&Q ARE SERIUS? WORST SHOP EVER One star is too much!!!!”

Helpful Report

Posted 6 years ago

“We agreed delivery on a certain day because B&Q delivered the order from 3 different places I got 3 deliveries 2 arranged in store the 3rd on logistics company web site I arranged all for same day B&Q staff at Chester messed up and decided to deliver one the following day although I wasn’t happy I said ok but since it was their fault I needed an am delivery as I had to pick up my car from service said ok then a very rude woman called the following day to tell me it was a pm delivery at the time I needed to pick up my car which I told them the previous day”

Helpful Report

Posted 6 years ago

“Poor from start to finish. Went to 3 stores to purchase a sink, all had 2/3 in stock all damaged/missing pieces/opened. Staff unhelpful in store. Finally ordered online on Friday, paid for Sunday delivery. Never arrived, now being told it's not been given to the courier and they don't know where it is and can't tell us when to expect it. It's now pushed a project back and cost us with contractors and customer service are unhelpful robots. Not a surprise stores are closing left right and centre, shocking attitudes, poor stocking & even worse customer service. Won't be using B&Q again in the future. Absolute shambles.”

Helpful Report

Posted 6 years ago

“Wouldn't even give it a 1 star... ordered a whole load off bedroom furniture 3 months ago but it took 4 hours to actually order and process the wardrobe through to the computer for it then to arrive 2 months later without half off it being at my house.....where on earth the other half is I have no idea. My Dad was furious with them as it took hours to be on hold to actually talk to someone, and taken another week to get the furniture back and a refund, why can't they make it as simple as IKEA??? NEVER ordering from them again. It's so simple to just give me one refunds instead of 5 different ones! The staff in B&Q were fantastic and apologised for the long delay and gave us his contact details if anything goes wrong, so can't fault him. The ordering system is pants. I would not recommend them.”

Helpful Report

Posted 6 years ago

“Pity I couldn't give it 0 stars do not give this company your money unless you can walk out the store with your purchase. The delivery service is completely incompetent and the customer service is absolutely useless and will tell you anything.”

Helpful Report

Posted 6 years ago

“Bought a brand new kitchen and appliances and the washing machine caught fire - only 1 month old - called B&Q and they are not interested in the slightest in trying to help get this replaced. passed about pillar to post and still no further forward and no washing machine”

Helpful Report

Posted 6 years ago

“Please don’t buy a kitchen from B&Q you will be very sorry I’m going to wright a full review this week that will put you right off them for good mark davies”

Helpful Report

Posted 6 years ago

“Handles brought with kitchen are of poor quality the silver flacks off I have replaced some myself and have contacted b&q but they are unwilling to help as the year guarantee is out.This must be a faulty batch if no one else has been affected by this problem.would not of brought if I know how long they would last.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews