B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars I would. My mum who is a pensioner has a diamond card. Over the years it has become more restricted. This week when she went in to buy fencing it cost her more for delivery than the actual fencing. I found this disgusting in itself. But then to find out that the fence paint and the sprayer were not covered under the diamond discount because they were classed as decorative and not gardening infuriated me! How is fence paint and a sprayer not gardening? The big wigs at B&Q are getting greedier. You will find more and more people shopping elsewhere and you will only have yourselves to blame. Shame on you.”

Helpful Report

Posted 6 years ago

“Stay away from the Erdington store......They have no idea what customer service is.....placed 3 orders for click and collect and when got to store there was nothing....staff had no idea what they were doing and had no explanation as to why non of my 14 items were not there.....in the end had to cancel all 3 orders and now am fighting to get my refunds.....Not even the manager has a clue what shes doing....Still phoning everyday to try and sort out the complete mess they have made out of a simple transaction....Customers should not have to fight to get refunds especially when its there error......Beware when shopping here customer service is non existant”

Helpful Report

Posted 6 years ago

“Ordered a bedroom units and payed in full only to get a phone call two days before order was due to be delivered to say some items were not in stock and could not tell me if or when they would be back in..but when they took my money all items were in stock as the system would only let it go through if 100% in stock and as i had payed for them they should have been mine ..with only 2 days notice i returned to get a full refund as i am not getting what i was sold for in full ..i was told that i could not get a refund as the order was out ..but as i have not even received an email so i could track my order i feel this is wrong ..i now have to wait a few more days before any refund will be given ..there is no costumer care as i could show you the reply from when phoned that it states i am a female and some one from bnq would phone me in 48 hrs...point is i phoned b&q and not a female as they could tell..lookin forward the call so i can ask where bnq is sorry i had to give even 1 star to post this . Yours now shopping elsewhere Shaun havlin”

Helpful Report

Posted 6 years ago

“Probably once of the worst shopping experiences I've had ! Definitely will never return to a B&Q STORE AGAIN !!! Cannot understand how this company is one of the biggest chain stores , from staff that are so uninterested in serving customer needs, more interested in talking between themselves To very poor quality products & availability Having visited store could not find the products we went for , we therefore tried to find a staff member for guidance after about 20minutes of looking for someone we where abruptly told im BUSY !!! Appalling customer service , add to that the store is exceptionally dirty paint pots covered in dust obviously no cleaning or rotation of products Will definitely not be returning to a B&Q STORE AGAIN !!!!”

Helpful Report

Posted 6 years ago

“I ordered a hob from B & Q on their website, which said they had 3 in stock a Burton. I placed my order, and paid £10.00 for delivery (classed as large item). When I got confirmation of order it said that it would be delivered in 2 weeks time (14th August) so I rang to complain. I got a very rude assistant who constantly spoke over me. The service was very poor, so I have now cancelled my order. (order number 10005552780)”

Helpful Report

Posted 6 years ago

“Do not under any circumstances use B&Q`s click & collect service. I ordered three fence panels via click & collect. Paid via Paypal in full immediately. Received an email from B&Q saying my order was ready for collection. Drove to the store to pick up my items only to be told on arrival that only one of my three items was in stock in spite of the website saying they had all of the items. This is annoying by itself, but the real problem here is that they now have my money and I have to wait for it to be refunded. It also became apparent that they have blatantly lied and recorded the items as collected by myself and that I have asked for a returns request. I DO NOT HAVE THE ITEMS TO RETURN! To cap it all they even sent a courier to my address to collect the panels. What a way to do business for a store as big as this. Shameful. Meanwhile, I still have no refund.”

Helpful Report

Posted 6 years ago

“Warning to customers do not buy valspar… Warning to customers do not buy valspar paint! We went in to b&Q cwmbran (south Wales) had paint mixed started painting first half of wall was fine so put the other half in tray started rolling all hard bits in paint and going on wall! Took paint back with receipt to b&Q first of all very apologetic, then this older man came didn't want to see my photos of before and after offered me a refund so I said what am I going to do with my wall? That's your problem not mine he said! I said I beg your pardon! Still didn't want to look at my photos on my phone, there was customers at tills and looking across I've never felt so embarrassed in all my life at this point then he give me my receipt back after a few words and said your not getting a refund now! I said I be taking this further so I did head office they said the would sort it out and look into what happened but they never! Got my money back after 3 trips to cwmbran to see dean masters which wanted the paint back then didn't even look at the tin of paint. We out of pocket of £ 45.00 for sand paper, filler, and bought paint to redoing the wall Mrs r Watkins.”

Helpful Report

Posted 6 years ago

“Just a simple trip to B&Q turned into a nightmare. We went to Ashton branch to have piece of wood cut The saw was not working . So they said it's ok go to Stockport which we did on arrival we were told the saw not working but they rang Oldham there saw is working 100%. We arrived at Oldham to be told we be in for a wait as only one could use the saw and he on some other duties . So we waited 20 minutes for the wood to be cut I felt sorry for the man who cut our wood because it looked like such hard work for him as if we should be grateful for him giving us any time . sorry B,&Q BUT in future I will be going else where zero you scored in all fields”

Helpful Report

Posted 6 years ago

“A truly terrible, dishonest company that have absolutely 0 respect for customers. I bought a BBQ in their recent sale- took a day off work and awaited delivery. They decided to deliver part of the order - a cover - and not the £600 BBQ. Upon phoning them, they told me it was out of stock (and never had been in stock). Why did they just tell me? Because they don't care. They don't care about their customers. A bit harsh you might think? Nope. 4 times did I call up and get promised a call back within 4 hours. 4 times did no one bother to call me back. The cell center staff are rude, but worse than that are the dishonest staff in head office, who refuse to speak to their own customers. Have spent thousands with this company in recent years, I will never, ever, ever shop with them again. I hope they quickly go out of business.”

Helpful Report

Posted 6 years ago

“The wrong colour of blocks have been delivered! After talking with hub eventually was told yes the blocks do come in brown so why was I delivered grey? At the hub after some prising admitted they come in a brown colour after trying to tell me they were all shades of grey (not as shown on or as described on website). Still on my drive and still trying to get what I ordered after numerous phone calls. Still waiting, not good enough B&Q just get me what I ordered and stop passing the buck.”

Helpful Report

Posted 6 years ago

“This is what I ordered, that i received”

Helpful Report

Posted 6 years ago

“I was in the Bolton store for an hour speaking to 5 different people about wanting to order composite decking, each one of them have me different answers on how to order. The woman from gardening called Amanda was useless!!! She didn't even want to be there! Disgusting service. My mother who is from Blackburn was with me was appalled she could not believe how rude they were and compared them to the Blackburn store. Never again am I shopping here.”

Helpful Report

Posted 6 years ago

“do Not use B&Q! We had a new kitchen and bathroom fitted which wasn’t cheap and had the worst experience ever! The fitters are not B&Q fitters, they are sub contractors who if your lucky may speak English! The bathroom was so poorly done that it had to be ripped out and started again!! The kitchen was sub standard, shocking plastering! Basically B&Q took a whole year to sort! Customer services shocking! Homefit is a joke! One person doesn’t know what the other is doing! Waited a long time for things to be delivered and then Received broken goods! (3 times!). Had a whole kitchen in my living room for a whole month whilst they had to do the bathroom again! Bottom line they do not care! Caused me extreme stress and would say avoid them at all costs! B&Q the worst experience ever! I wish I had read reviews before I booked them in as I would have seen just how unhappy they make customers!! Also the fact they have been on watchdog 3 times says it all really! Awful company!!”

Helpful Report

Posted 6 years ago

“Worst customer service ever received by the most miserable, unhelpful person and bored employee!”

Helpful Report

Posted 6 years ago

“The flower pot coloured changed after using for about a month. B&Q always selling poor quality product, this isn’t the first time now, will have to remind myself not to go back again.”

Helpful Report

Posted 6 years ago

“Thought I would buy a watering can - there they were, right at the top of their high rack, completely out of reach. Now wheres the sales assistant.................”

Helpful Report

Posted 6 years ago

“What’s the point in selling wood too long to fit in a car if you never have anyone in your timber stores to cut it down for customers (Burgess Hill). Hate shopping ok B&Q; an archaic, dinosaur of an operation, surely one of the next retailers to hit the wall!”

Helpful Report

Posted 6 years ago

“Nobody available to help when buying a lawnmower. 1st assistant approached had worked there for three days and couldn't help, searched for another who didn't know anything about the products and didn't think anybody did. Terrible service. Will never go in there again.”

Helpful Report

Posted 6 years ago

“They literally don't care once they've got your cash so do yourself a favour and shop elsewhere. The masses of negative reviews should speak for themselves. They do not offer solutions and then just plain ignore you when it's made clear they're "sorry" and can't do anything to help. Utter shambles of a company.”

Helpful Report

Posted 6 years ago

“I made a £4500 order to be delivered in two weeks time. 1 week after the order, they call me and say they dont have the door of the kitchen units and I must rush to pick them up from their other stores as they wouldn't bother to arrange a delivery for them. 1 day before the delivery was due, they call me and say they dont have the kitchen dishwasher and they will not have it until next month. They offered no other solution, they told me just to wait or go to another competitor. And then they said, we are covered for this because we have put it on our T&Cs, this is how they cover their back. I am extremely unsatisfied”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,631 reviews