B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,618 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Door delivered was wrong size ...replacement out of stock . After 3 weeks still waiting to have the wrong door collected and have my money refunded..4 phone calls and 1 returned phone call from the duty manager...absolutely discussed with the abysmal service I have had....can only hope this week they will collect the door and refund my money ....I'm a single parent on limited funds and need to still buy a door elsewhere ...and cannot take another day from work to sit and wait for nobody to come .shameful company and would never spend a single penny with them again .”

Helpful Report

Posted 6 years ago

“Ordered my kitchen with so many problems from the start, contacted them everyday with one problem to another wrong cooker, sink didn’t fit, different style doors, different colour doors, extractor fan didn’t line up with hob, wrong fridge and not enough end panels so was told to cut in half and use mdf at the back as you would see it. Asked them to collect the kitchen 6 days after it was delivered but was told no, would never buy a kitchen from them again and would advise anyone else to stay away they don’t supply a fitting service so you get your own and all they do is blame them but they advertise a design service but still down to you or your fitter to check before he starts so very angry a very expensive lesson 😡😡”

Helpful Report

Posted 6 years ago

“What a mistake ordering a B&Q kitchen. Firstly the items delivered: cover panels , incorrect colour. Units of poor quality with a number of damaged panels, 300mm deep wall unit delivered as 400mm, the handles cannot be installed with bolts supplied, you’ll need to buy your own in a size B&Q do not sell?!?! On top of this one 500mm draws was missing, one door missing and all difficult to align, especially the drawer units. Poor in almost all respects, no wonder Which review placed them bottom of the pile - do not waste your money in B&Q, go elsewhere, in fact anywhere else for a better product and service.”

Helpful Report

Posted 6 years ago

“ordered kitchen units and given delivery date,waited in all day no delivery.complained to B&Q and was told delivery dates are only approximate and not guaranteed .fobbed off with excuses will not use again very unreliable.”

Helpful Report

Posted 6 years ago

“Went to B&Q in handforth Four months ago to buy a Three-way dimmer switch came back today four months later and still no three way dimmer switches, I could have made one on a lathe quicker AVOID this poor excuse for a diy centre”

Helpful Report

Posted 6 years ago

“Paint colour matching service poor Had item scanned for colour match and told it was matched but not 100% When applied the colour was a mile off Went back and was willing to compromise on price of more paint two staff on duty could not make any decisions Called for duty manager he turned up deputy manager called paul He was not the least interested you excepted the colour you paid for it not there problem The moral is unless you can be assured match is 100% don’t buy as you will be stuck with it no redress Or is this just the policy at BLACKPOOL store”

Helpful Report

Posted 6 years ago

“My kitchen's delivery day was on 16.20.19 .On that day I received only 1/3of my kitchen.Run away 20more days, still no any ideas when will be delivered rest of kitchen.Costumer service just give empty promises. Never buy anything from this stor!!!!!!”

Helpful Report

Posted 6 years ago

“Bought 2 litre tin of paint 4 days ago from B&Q, price £20.00, I used the paint but had more to do, so went to B&Q today to buy one more tin, the price £32.00 for the same item, tried to talk to staff about the high increase in price, but I may as well talk to a brick wall, in my view B&Q are taking the public for a ride, as from today I will not buy or purchase from this company again, may have to do with there 3 for 2 offer scam,”

Helpful Report

Posted 6 years ago

“What a shame I have to give one star for the support line. They deserve zero. I ordered a door nearly 3 weeks ago and was promised on line, at point of payment, 4 working days for delivery. It failed to arrive and on the next day, due to lack of door and no information about a possible delay I rang support. After a 30 min wait to get through I was told by customer service they had no idea where the door was. The courier apparently denied all knowledge of collection. My B and Q app told me that everything had been completed but still no door. Rang B Nd Q again and had same response as before. I was promised an upgrade to urgent but after several days still no contact even though they promised a phone call. Eventually made contact again and was told I had another two days wait to talk to someone. Finally contact was made after my requests for a door to be delivered from an upline manager and again promised a 4 day wait. Unbelievably the second door failed to arrived. Rang again and told to wait for another manager. Days passed and a text was received saying ‘ sorry I have been busy and couldn’t ring but will contact you in next 24-48 hours’. This is the person who should have contacted me a week before.’ The door was finally delivered two weeks late. The customer service is appalling and guaranteed delivery dates are just fairy tales. I will never ever use B and Q online delivery again. All three members of my family have experienced poor delivery and support. Be warned. Never use B and Q online. Just buy from the shop.”

Helpful Report

Posted 6 years ago

“Your stores are poorly stocked with plumbing fittings. Used to be able to get most bits and pieces - sadly no longer. Have on one occasion collected a bath which turned out to have been returned- only to discover the issue on site. Also staff in the floor not qualified. TRADEPOINT is a joke.”

Helpful Report

Posted 6 years ago

“If I could give B&Q a zero for Customer Service I would have. I ordered a new bath for home delivery, it arrived on time, with the INCORRECT end panel, which the plumber only discovered when he started installing the bath. I have tried all available telephone numbers for B&Q Customer Service, I have tried calling the branch number - no luck. How does this company stay in business. the most frustrating issue is the fact that a person can't speak to anyone. I am now driving to the branch to see if that will result in anything positive.”

Helpful Report

Posted 6 years ago

“Went into Kidderminster branch today and was surprised that the tills were busy .but I noticed 2tills with no customers so I decided to take advantage of the situation .I was informed they could not receive cash and only took cards .i was shocked I must be honest and I was informed that this stupid idea came into force this week I put my purchases down and scuttled off. I’m surprised in our present climate how the seller can afford to be choosy. .”

Helpful Report

Posted 6 years ago

“Karen: we ordered 9 packs of flooring from b &q and 2 packs over underlay , the flooring came but no underlay, we called customer service and waited over half an hour for them to answer ,then to be told we had signed for the underlay! Eventually they accepted we hadn’t received it and said they would deliver 2 packs the next day but they didn’t only one pack arrived so we had to call again, this time they apologised and credited us for one pack and told us to go to the store to buy another which we did, not a good home delivery. To make thing worse 6 of the 9 packs were damaged at the ends ,but as we had paid someone to fit the floor we had to make do”

Helpful Report

Posted 6 years ago

“went to nottingham b q for 6 bags verve compost 125 litres no sutible trolleys ask customer services to help i am 66 no help offered told to help myself drag them myself to till needed them with my wife assisting did it but now suffering pulled back will never shop again card no 6356667044785777”

Helpful Report

Posted 6 years ago

“Went to Slough B&Q on 17th October 19 absolute horrendous service went to buy a lawnmower that was advertised on line and on display in store couldn’t find one. Finally got some help and agreed to buy display model asked if they had spacers for mower was told we don’t sell them I then went over to accessories and found them. Went to pay had a five pound voucher that came through via email from B&Q showed to cashier and was told can’t use it each time I use voucher that type in code apparently cashier couldn’t do it finally left store without making purchase. If I could give zero stars I would.”

Helpful Report

Posted 6 years ago

“I ordered £100 worth of paint and rollers ,I dis not recieve my full order,I called bnq and I was told so much miss matched information it was unreal!!I was on hold for at least 30 mins and the advisor did this on 3 occasions,first I was told the pain I ordered was out of stock,yet they still sent me a despatch note with the out of stock items on,and now did not send me a email or anything to explain this.then I was told i signed for it so did I not recieve them!!!I was getting so angry be a use I kept going round in circles !!!the issue was not resolved.i was told to call parcel force and explain some of the order is missing and parcel force are saying they only deliver what they recieve,.so I mean cone on bnq!!!this is the first time I've shopped at bnq and it is the worst ever experiance I would not shop there again,as even the advisor hasn't got a clue.i woukd avoid big time.i probably won't get my no at back of the items as they treat u like it a tramp and it scamming them!!!!literally the worst company ever!!!”

Helpful Report

Posted 6 years ago

“i recently bought goods on three occasions within the space of 10 days. i needed to return two items (a metal spiral bar and two oak ballusters). i produced what i thought was the receipt, but it turned out i only had two out of three receipts and the goods were on the missing receipt. I did have three debits in my bank statement. The Barnstaple staff refused point blank to let me exchange the goods! This is out of step with every other reputable store i shop at. Last time i shop at B&Q. I just had a happy experience at Wickes and Homebase, with helpful, well-trained staff.”

Helpful Report

Posted 6 years ago

“Went to shop to pick up work top on Tuesday. Worktop was on high level i ask staff in the shop if they can drop it down. They said they cant do it when public is shop i said the to them can you do it tonight and will pick up Friday and they agreed. Comeback on Friday the worktop is still in high level shelf and they were asking me who was on shift on Tuesday. Just completely waste of time.”

Helpful Report

Posted 6 years ago

“12 weeks wait for wardrobe door and still waiting for hinges because they missing-THIS IS A JOKE!Everytime when I ring number 0333... I need to wait 20-40min and everytime same answer "we can't find your order" B&Q ARE SERIUS? WORST SHOP EVER One star is too much!!!!”

Helpful Report

Posted 6 years ago

“We agreed delivery on a certain day because B&Q delivered the order from 3 different places I got 3 deliveries 2 arranged in store the 3rd on logistics company web site I arranged all for same day B&Q staff at Chester messed up and decided to deliver one the following day although I wasn’t happy I said ok but since it was their fault I needed an am delivery as I had to pick up my car from service said ok then a very rude woman called the following day to tell me it was a pm delivery at the time I needed to pick up my car which I told them the previous day”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,618 reviews