B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE SERVICE! ORDERED & PAID FOR SOME GARDEN FURNITURE INSTORE FOR NEXT DAY DELIVERY, WAITED 2 DAYS BEFORE RINGING UP CHASING IT, WAS THEN TOLD IT WAS DISCONTINUED!! IT WAS ON SHOW IN STORE! UNREAL! STILL WAITING FOR A FULL REFUND! GAVE THEM A SECOND CHANCE AND ORDERED A SHOWER ENCLOSURE ON LINE, PAID BY CARD, WAS TOLD WILL DELIVER THIS WEEK, AND BY GOD SAME THING HAPPENED AGAIN! WILL NEVER EVERY BUY AGAIN FROM B&Q!”

Helpful Report

Posted 8 years ago

“Customer Services lady Pam at Dundee branch is very helpful and friendly and is always welcoming when an item has to be returned to the store”

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Posted 8 years ago

“Good on price and stock also friendly and helpful staff.”

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Posted 8 years ago

“Awful customer service. Never a call back, Months to arrange a kitchen. Waste of space - don't touch them with a barge pole - even if the kitchen is free !!”

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Posted 8 years ago

“very helpful staff, and they were bending over backwards to help me with my purchase”

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Posted 8 years ago

“Ordered and paid for an item was told next day delivery which would have been Thursday, still waiting on Saturday after being old each day that it would be coming, left on hold for 30 minutes at a time. Finally told item will not be delivered on a Saturday that it will now be on the Monday which remains to be seen. Never use this company..!!!! Worst customer service i've ever experienced and they don't give a damn.!!!!!”

Helpful Report

Posted 8 years ago

“I am so disappointed and annoyed ... I made a purchase over £800 on the 2 nd Aug which included fencing panels ...I was promised delivery within 4 working days....it never arrived ... my fencer had fitted me in to do fence on 19th... fence still didn't arrive ...By this time I had no fence as old one had been taken down 2 dogs that can run into rd....and no fencer for when my order arrived.... I was then promised it would arrive today nearly a month later between 8 and 10am my partner has taken time of work to b there for the delivery... it's not arrived ... and when my partner calls b and q to complain we r told is a very busy weekend ... and we have been unlucky and someone would call us back....no one has??? Note to self and anyone else DONT BUY FROM B and Q they are so UNRELIABLE.”

Helpful Report

Posted 8 years ago

“Don't let B&Q do it I let B&Q do it They did it for £1,800 and more Cupboards ended up on the floor Glasses in pieces shattered everywhere, near my granddaughter playing there Don't let B&Q do it I let them do it They did it for £1,800 and more Worktops cut with gaps “You can hide that with a tile perhaps” Don't let B&Q do it I let them do it They did it for £1,800 and more Gap under the oven where a draw should be “You can't get much in it; you don't need it, you see” Don't let B&Q do it I let them do it They did it for £1,800 and more Check all the cupboards to see if they were safe and not about to crash to the floor He did and they were just waiting to fall Not safe, not safe at all Don't let B&Q do it I let them do it They did it for £1,800 and more I complained, I want fitting cost back Don't go to ombudsman fitter warned you will only get £250 I did, I was offered exactly that! Kitchen cupboards on the floor, glasses shattered everywhere, wonky worktops and fittings wrong £1,800 and more is a high price to pay, Quality fitting, let B&Q do it, is what the adverts say My advice is don't pay and never let B&Q do it Don't let B&Q do it I let them do it The quality and service was poor I want my money back no less and no more.”

Helpful Report

Posted 8 years ago

“Never use B&Q fitting service. Poor workmanship. Worktops cut wrong,, but worse of all cupboards fell off the wall. Other cupboards were found not to be safe and would have fell off eventually. Difficult to resolve issues. Fitting costs more than the kitchen costs. Impossible to get refund.”

Helpful Report

Posted 8 years ago

“I always use them to mix the exact colour paint I need & use their experts to decide on more complicated purchases like fitted kitchen units & what goes where etc. They are always helpful & friendly, the bigger branches have a greater choice of products & number of staff to help.”

Helpful Report

Posted 8 years ago

“Ordered a £7000 bathroom suite including fitting on may 19th after trying three separate occasions as computers down in the Ipswich store. We were given an installation date if the 4 th Sept already a long wait!! Now we receive a call to say they can now not start the till the 20th Sept with no valid reason! Husband and builder taken time off work and dog set to go into kennels all which we will be out of pocket for and b&q will not refund! Already made three payments but have nothing to show for it. Customer service appalling!! We are now wondering when or if we will ever have a new bathroom! Think very carefully if your choosing a b&q bathroom.”

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Posted 8 years ago

“stopped using this place ages ago I'm in the building trade never got what you want poor quality products at high prices.”

Helpful Report

Posted 8 years ago

“Well staff and shelving ticket's need a review ,as I recently wanted to purchase paint for a shed ,I asked for help as I'm not a expert, the guy came over ,only got one tin in the colour I wanted ,when I asked can you get me a can from another store was told ,oh no madame can't do that ,then a nice lady came along and saved the day ," those ticket prices aren't right its on discount oh great have you got 2 tons of this colour ,yes I have ,so all came good in the end, the morel of the story , Do ask a man in a DIY Shop ask a woman”

Helpful Report

Posted 8 years ago

“Till staffed by skill-less idiots. Half witted floor staff - all total s--ts. Best avid the place”

Helpful Report

Posted 8 years ago

“Whatever you do, under no circumstances buy a kitchen to be installed by this company. I have experienced 4 months of lies, broken promises, unreturned calls, delivery to the wrong address, wrong parts and capped off with poor workmanship. Worst customer service of my life. If I can save just one person from the same I will have done a public duty but hopefully many more will look elsewhere. They do not deserve to be in business.”

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Posted 8 years ago

“Positive and friendly staff providing valuable and useful advice”

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Posted 8 years ago

“Daughter looking for shower screen. Nothing on display. Assistant said that had some in the store room. Gave us brochure to look at. Lots of going backward and forwards to store room only to discover what we wanted was not in stock. Found what we needed on display and in stock in Homebase”

Helpful Report

Posted 8 years ago

“Wrong information constantly on products resulting on a wrong item paid and sent and return services promised callback twice and order lines closure twice after collection nothing done out of pocket and no product for nearly a fortnight now, not going to buy a screw from them buy elsewhere what a load of rubbish”

Helpful Report

Posted 8 years ago

“Charged £120 for installing an electric socket, £364 for installing an oven, unitemised of 'additational work' of £646.......I really regret for having them done my kitchen. I wish I have read your reviews earlier, trust me, never use them to do your kitchen, they never admit their mistakes and just lies after lies, never fulfil their promise, bad customer service. Make sure you read their invoice item by item, they will charge you twice for doing the same job.”

Helpful Report

Posted 8 years ago

“A small cloakroom was refitted but the finish was not professional. Very disappointed with it.”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,631 reviews