B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""Ordered flooring online after 12 days called to check the ordered and after long wait was told cannot deliver it bc of shortage of stock and we are cancelling the order, if I had not called for another 10 days they will never inform me.”

Helpful Report

Posted 8 years ago

“""overcharged at the checkout. Complained that the total was more than it should have been. Told i needed to go to returns desk. Spent 15 minutes waiting for items to be checked went back round the store to find the correct price myself. One item was ambiguously labelled - the ticket hanging from it was for the similar item below and its price was behind the product and not visible from the front. The other item was overcharged at the till. Finally got the overcharged amount refunded but took 30mins in total from initially paying and was made to feel that i should be grateful. The woman was rude and when i mentioned my wasted time and effort checking prices she said i needed the exercise - talk about the pot calling the kettle black.”

Helpful Report

Posted 8 years ago

“I recently bought some Decking boards from the B&Q online store in Sutton. It was very easy to find the Decking boards I wanted and a very prompt delivery day given at time of purchase in 2 days time. Delivery was free and arrived at 9am on the chosen date. The Driver was very helpful and carried all the boards to our front lawn the access to is quite steep. Overall superb job and I recommend them to everyone!”

Helpful Report

Posted 8 years ago

“Terrible experience with B&Q Homefit kitchen install (2017), supposed to be Which? Trusted Traders approved and our fitters weren't. As far as we can tell no-one from B&Q knew anything about the company that did the fitting. Ineffective and at times rude customer service who don't return calls and take forever to do anything. Project was a week late starting (after I had to do all the chasing) and 3 days late finishing (despite fitters being here until 10pm) followed by an insulting compensation offer - we will never use B&Q Homefit again.”

Helpful Report

Posted 8 years ago

“Helpful staff”

Helpful Report

Posted 8 years ago

“i find the service of delivery and customer service at B&Q pretty poor. in store, B&Q staff can be pretty dogmatic, for example when trying to but something off a high shelf was told that even though item was visible to us, there was no member of staff free to actually physically get if off the shelf for us and therefore we couldn't purchase it!! . Recently we have dealt with deliveries from many large appliance and kitchen item suppliers, including Hotpoint, appliances direct, Hughes and various other online suppliers. and our experience of large deliveries from B&Q in the past few months (Kitchen units/ doors). Our experience of ordering larger orders for delivery from B&Q has been poor. particularly the cost of delivery under £250. Long lead time on orders, there is a very large time window given, No tracking offered so we have had to take time off work. Why can other companies manage these things but NOT B&Q? I wouldn't mind if the products were exclusive or exeptional quality but it is definately not the case on our experience. Come on B&Q be more competitive, show us hat we matter and catch up with other suppliers.”

Helpful Report

Posted 8 years ago

“I find b and q annoying. An example of my experience is that I need some pieces of chipboard for a home project. They advertise just what I want at a low price. Great. Go to Reading store, very big one, but none in stock. Asked if I could order - no. Came home and searched item again checking availability. No store within 50 miles has any. Have watched item for a month, still none available but still advertised on site as a bargain. This type of behaviour, showing items at low prices that are not available is a con. Disillusioned.”

Helpful Report

Posted 8 years ago

“"After spending at least an hour filling my basket up with items I needed for ongoing projects in our house I found that B&Q cannot deliver 3 sheets of hardboard because I have not spent over £100 on bulk items. Despite the total of my complete order being over £160! What a con. Another way for big companies to make money out of unsuspecting customers. Funnily though, I could go to my local B&Q and pick up all the items I ordered if I had a vehicle large enough to carry the hardboard. Not impressed. Most companies have a minimum order which I accept but this is just daylight robbery. Dont use them”

Helpful Report

Posted 8 years ago

“Didn't deliver on time so I had to cancel my order. 12 days later and several phone calls later I am still waiting for my refund of several hundred pounds. I will never use B and Q again. The customer service is disgusting. They say the right things but then don't follow up. They have my money, I don't have the goods and I would like my money back”

Helpful Report

Posted 8 years ago

“The staff has great knowledges for what I was asked for. She helped me through all the research and placed the order. Very please with it.”

Helpful Report

Posted 8 years ago

“""Ordered on next day delivery, no attempt of delivery has been made - these things happen and it may be the fault of the courier however have currently been on hold for 40 mins + on the telephone and not even spoken to anyone yet. So filling the ridiculously long wait venting my frustrating through reviewing them.”

Helpful Report

Posted 8 years ago

“Discounted voucher provided and Diamond club discount.”

Helpful Report

Posted 8 years ago

“I would strongly recommended never to use B&Q for a kitchen refit I was told it would take two weeks to complete as they're team would come in.It now transpires they're team is one person now the two weeks has passed and my kitchen is far from complete it still resembles a building site .As I have myself my husband and three young children living here it's been the most stressful time I've experienced so please anyone reading this I would strongly recommended you go elsewhere”

Helpful Report

Posted 8 years ago

“Please please never use B&Q for a kitchen refit was told they're "team" would come in and rip out and refit complete kithen .Well what a load of bollocks one man has been here for two weeks and my kitchen is still like a building site not happy to say the least”

Helpful Report

Posted 8 years ago

“TERRIBLE SERVICE! ORDERED & PAID FOR SOME GARDEN FURNITURE INSTORE FOR NEXT DAY DELIVERY, WAITED 2 DAYS BEFORE RINGING UP CHASING IT, WAS THEN TOLD IT WAS DISCONTINUED!! IT WAS ON SHOW IN STORE! UNREAL! STILL WAITING FOR A FULL REFUND! GAVE THEM A SECOND CHANCE AND ORDERED A SHOWER ENCLOSURE ON LINE, PAID BY CARD, WAS TOLD WILL DELIVER THIS WEEK, AND BY GOD SAME THING HAPPENED AGAIN! WILL NEVER EVERY BUY AGAIN FROM B&Q!”

Helpful Report

Posted 8 years ago

“Customer Services lady Pam at Dundee branch is very helpful and friendly and is always welcoming when an item has to be returned to the store”

Helpful Report

Posted 8 years ago

“Good on price and stock also friendly and helpful staff.”

Helpful Report

Posted 8 years ago

“Awful customer service. Never a call back, Months to arrange a kitchen. Waste of space - don't touch them with a barge pole - even if the kitchen is free !!”

Helpful Report

Posted 8 years ago

“very helpful staff, and they were bending over backwards to help me with my purchase”

Helpful Report

Posted 8 years ago

“Ordered and paid for an item was told next day delivery which would have been Thursday, still waiting on Saturday after being old each day that it would be coming, left on hold for 30 minutes at a time. Finally told item will not be delivered on a Saturday that it will now be on the Monday which remains to be seen. Never use this company..!!!! Worst customer service i've ever experienced and they don't give a damn.!!!!!”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,665 reviews