B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fuming ....I am one of the customers with the cat pee walls ...i took the remains of the tin back to b and q ..who advised me to contact customer services ..which i did ..even though i have the tin in front of me and they are the sole commercial outlet for the store ..its not apparently enough proof ...they advised i need to purchase an alkaline solution ..which they will not reimburse me with as i do not have proof of purchase only the tin and photos of wall and a clear label saying b and q chard ...i found customer service agent rude will be boycotting the store and encouraging my other trade fellows to do the same ...”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Guarantee on click vinyl flooring is worth absolutely nothing. We won't spend another penny at B & Q. Terrible”

Helpful Report

Posted 8 years ago

“Ordered new toilet on b&q website and was told delivery within 7days. My local store (Newtonabbey)6 miles away had it in stock After a week had passed no toilet I phoned customer service and was told it was coming from England!!! What??? Two and a half weeks later it arrived! This company is pathetic and Useless will never order anything again from these idiots!”

Helpful Report

Posted 8 years ago

“Just Awful”

Helpful Report

Posted 8 years ago

“I wish I had read these ratings first before I got B & Q to install a part kitchen. They are appalling. I agree with lots said on the 1 star reviews. THEY ARE IRRESPONSIBLE. THEIR BUSINESS STANDARDS ARE VERY POOR. They don't want to know about any problem's, once you have paid for the job & refuse to engage in any discussion re-money. You have to pay all up front .In my case I had to delay when my husband became ill which then meant I had to wait another 5 1/2 months .So it was 11 1/2 months after paying that I get the job done.--except that the sink unit door was the wrong one--that took a further 6 weeks to arrive. I had modified some of the work because of my husbands health but getting them to pay me the money back has been very difficult and stressful. I wrote all the costs down --it was obvious that I had overpaid by a huge amount--I sent a letter stating all this Recorded Delivery asked for a reply in 2 weeks--completely ignored. Up to that no one wanted to know when I said the final bill couldn't be right- most of the staff are (always different) so it was so difficult to communicate and receive any customer service whatsoever as no one deal's with the money at all. After a major tussle I have got £1214 .00 returned which is £200.00 less than I made it --never an apology or statement saying exactly what they are reimbursing.Their bills are lengthy ,pages not totaled (13 pages in last instance many things unidentifiable & very open to misuse & abuse as I realised when I made myself go through it that there were some things I had never had. .In comparison with a friends kitchen done by a reputable company the comparisons were remarkably in the other companies favour. Dont Use B & Q”

Helpful Report

Posted 8 years ago

“OMG why did I ever choose this company to install a kitchen for me. Disaster after disaster and now less than a year later the kitchen looks shabbier than the 10 year old one we replaced. I'm really fed up, but do they want to know or honour their workmanship guarantee... no of course they don't. DO NOT USE B&Q - YOU HAVE BEEN WARNED”

Helpful Report

Posted 8 years ago

“Not very good second time round. I have no end of problems with this installation. The flooring has bubbled in the lounge all the beading around thw outside lifting. Kitchen kick boards not fitted properly. Splash back.coming away from the wall on part of the kitchen. Taps constany dripping. For the amount we have paid im very dissapointed”

Helpful Report

Posted 8 years ago

“Probably the worst shopping experience of my life at B+Q Coleraine this morning. I was left feeling humiliated and embarassed and was not given the refund I was fully entitled to, only a credit note, after much trouble. Most staff here dont even try to help, and would rather chat to each other. There are a few good staff, but its the minority.”

Helpful Report

Posted 8 years ago

“DON'T DON'T DON'T WHATEVER YOU DO BUY ANYTHING OFF B&Q THAT NEEDS INSTALLING... : COMPLETE RIP OFFS : OVER CHARGED FOR MY BATHROOM : SHABBY WORKMANSHIP : TOOK OVER 5 MONTHS TO COMPLETE : WIRING WAS WRONG ON FAN : LEFT WITH NO TOILET FOR 3DAYS : FITTERS TURNED UP 1 -2 CLOCK & LEFT AT 4 : SURVEY WAS NEVER CARRIED OUT NEW BATHROOM DOES NOT FIT PROPERLY INTO OLD BATHROOM SPACE : SHOWER DOORS OPENING NOT BIG ENOUGH STEP TOO HIGH : TOILET DOOR JUST ABOUT OPENS PAST TOILET : STAFF VERY ARROGANT & RUDE I JUST WISH I HAD READ THESE REVIEWS BEFORE I BOUGHT MY BATHROOM.. NOW WE ARE PAYING FOR A BATHROOM THAT ISNT WORKING FOR US AND B&Q DONT WANT TO KNOW & WONT RECTIFY THE PROBLEMS TO MAKE US HAPPY WITH OUR PURCHASE”

Helpful Report

Posted 8 years ago

“Where do I start!!! planning process was fine, delivery came on time, all the products looked good and of good quality, then came the fitters OMG what a joke. time keeping was ridiculous, constantly on their phones or having fag breaks, didn't seem to be working to any sort of plan, came home from work to find no splash back above the hob tiled instead, dishwasher and sink in the wrong place, the mess was unbearable and completely unprofessional. my new work top was scratched because they were cutting tiles on it!! had to be replaced 10 days after kitchen was finished. my dishwasher socket has been put directly under the waste pipe for the sink so if there's a leak the water will run straight into the electrical socket. The tiling is horrendous, really bad cuts and joints and my grey grout is two different colours, had someone from B&Q to come and look at it and they agreed it was a terrible job and said I would be refunded for the tiling, that was three weeks ago and I'm still waiting. The whole experience has been a complete nightmare and I would never recommend B&Q to anyone, all the rubbish was left on my drive and the old grout water chucked up my fence which now has to be repainted, it took us two days to clean the kitchen once they had left before we could reuse it, but couldn't get all the old grout and tile adhesive off all the units as it had been left so long it was rock hard. Took loads of photos to back up our claims and B&Q only gave us £175.00 compensation on a £9500.00 kitchen ruined. a complete Joke.”

Helpful Report

Posted 8 years ago

“Don't use homefit unless you can be at home every day. The fitter turned up twice at different times to I had agreed before the job started and wondered why I was not in. The waste collection team turned up twice when I hadn't been told they were coming so I wasn't in. I took a day off work and waited in all day for the team to collect excess stock but they didn't turn up. When I rang up to find out where they were I was told they didn't come because they 'didn't have any paperwork'. Also, I was told I would be without cooking facilities for 3 days and the job would take 5 days, but both actually took 15 days.”

Helpful Report

Posted 8 years ago

“Waiting months for a door for a kitchen. Now it's lost in the post with parcel force. I contacted bnq and they say systems down. Typical. I'm not useing them again and stop fitting kitchens as customers won't pay as kitchen is not finished.”

Helpful Report

Posted 8 years ago

“Had a bathroom fitted by B n Q which started leaking. After almost 4-6 calls per day and 2 full weeks later someone came to inspect the leak. This turned out to be a visual inspection with zero attempts at finding the fault. We were told a PM had to come to take a look next. The PM came 5 days later. A third visit was organised 3 days later, and thus installer finally tried to find the fault and offered a temporary fix so we could use the bath. 3 days later we noticed the leak still continued. So we phoned in and we have been advised by customer service not to use the shower. If you need a bath use the sink! Or go to your friend's house and shower! And then the rep went on to mention how she couldn't believe that the temporary fix didn't work and even had the audacity to mention the fix may have been tampered with! I don't understand how such people even have jobs! They clearly don't give a damn about their customers, they'd like to do the bare minimum and get away with it. It's really appalling and frustrating. I phone in every day over 5 times to no avail. Never ever go with B&Q. I regret not listening to the other reviews on them. Stupid me!”

Helpful Report

Posted 8 years ago

“Wrong item delivered, no refund until incorrect item is collected by DX. Original item not in stock so order can't be fulfilled, but still no refund. Not my fault, but now my problem as no ordered item and no money. It's not good in any way”

Helpful Report

Posted 8 years ago

“Ordered a garden furniture set, what arrived was a table nothing like the one ordered and no chairs. Went through customer support, apparently chairs unavailable and I'm left with a table I can't use or store, no chairs and can't have my money refunded until table they wrongly delivered is collected by them. So no furniture , no refund. The chairs are unavailable but still can be ordered and paid for online ? It's not good ....”

Helpful Report

Posted 8 years ago

“My parents with a combined age of 168 years had a bathroom installed a few years ago by B&Q. Cost £8000. The guarantee is to expire next April. The floor tiles have kept cracking since installation and my 85 year old mother finally insisted there was a problem with the sub floor. B and Q returned and upon lifting it appears the floor boards AND joists have rotted. B & Q admit this is entirely due to their faulty workmanship. So far my parents have been without a bathroom sink of any sort for six weeks and now without a shower (in a one bathroom house), for over a week. B&Q are refusing to extend the guarantee after they reinstate the bathroom. Based on workmanship to date this does not inspire confidence. I intend to go to BBC watchdog or similar - I cannot believe the constant procrastination and delays and blatant disregard for elderly peoples basic hygiene. Disgusting - the MD of B&Q would never be treated like this.”

Helpful Report

Posted 8 years ago

“Please just avoid I've had a nightmare with B&q I've spend 6k on a kitchen and extras e.g doors tiles floor in the last 8months as soon as they had my money I knew I had made a mistake with the failed deliverys bad communications constant out of stock message one day before delivery then when I thought I didn't have to have anything else to do with b&q my fridge broke after 4 months the repair team took a month to come to terms that they could not fix the fridge when I rang up to complain to b&q they could not care no compensation no apologys so now I'm looking to escalate things by going to the appropriate authority's and complaining please what ever you do don't deal with b&q no matter how much you spend they can not organise a delivery do not take responsibly and are incapble or making good I nor my family will being stepping in to a b&q again”

Helpful Report

Posted 8 years ago

“We contracted with B and Q to renew our ensuite last October. The job has just been finished 5 months late. An out of date catalogue, appalling communication, haphazard systems and chaotic deliveries all added to the problem. Looking at other reviews I wonder why on earth we went to B and Q and regret our decision. We'll never come back or recommend B and Q to anyone. I wish we'd gone to Wickes.”

Helpful Report

Posted 8 years ago

“From start to finish B&Q have been amazing!!!! Fran designed the kitchen and has been my rock throughout. The goods arrived when they should have with a call to confirm date and time etc. The Homefit team called me to confirm start dates and details about the fitters the week before the fit began. Wayne, Simon, Daz, Dave and Sam were brilliant, arrived as I was told at 8.30, cleaned up their mess every day and their work ethic was brilliant. I couldn't believe how much work was done the first day, with the plasterer, Sam, not leaving until 6.45pm. By the end of day 2 the carcasses were all in place. End of day 3 all the appliances and the flooring was in. End of day 5 the entire kitchen was done, just a door missing which was fitted the following Tuesday. Yet again, a call to advise when the door would be delivered and the time Daz was coming to install! I cannot express how grateful both myself and my husband, Paul, are for the work they have done. Absolutely brilliant. The kitchen is beautiful, no snagging to mention and the whole experience has gone far smoother than I could have imagined. Even the guys who came to take away all the rubbish were messaging me times etc and were early to take away all the rubbish. I arrived to work today to receive an email from Fran asking how it all went, as she was on holiday throughout the fit, fantastic customer service!!! I have no qualms about recommending B&Q homefit team to anybody who is considering have a new kitchen installed!!! Well done everybody, you have our eternal gratitude for an excellent job. My kitchen is my new "Happy Place"”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,599 reviews