B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a load of crap had a full not so fitted kitchen had to have it refitted due to poor workmanship 3 weeks to fit the first kitchen then phone calls after phone calls just to go round in circles had to go in store and make a big fuss to get noticed then they admitted the fitting was not done correct refitted a new one (another week of work ) 7months on and still going round in circles to get a refund on my flooring don't do it rubbish all round!”

Helpful Report

Posted 9 years ago

“Helpful and efficient staff. Good value and service.”

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Posted 9 years ago

“Great quality products at reasonable price.”

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Posted 9 years ago

“Chard branch no staff to be seen one poor woman on till frantically trying to find some staff members - one man waiting at collection point for over 15 minutes nobody in site - what I was trying to buy had no barcode so I had to keep going back to get another one then had the same thing happen with another item - bought some plastic large containers covered in dust and grime nobody seemed to care about customers but happy to take their money - grim, depressing, stuck in a time warp and grubby”

Helpful Report

Posted 9 years ago

“I came to Your Speke branch today to purchase flooring we picked the floor last Thursday i took a photo of it and we were at the store again on Monday it was £21.12 a pack we booked a fitter for the 10th August 2017 So as we were about to put flooring on the trolley we noticed the big price increase the flooring is now £26.40 this is disgraceful that is a lot of money and would of cost us an extra £150.00 Thankfully we went to a small business up the road called Huglins and purchased a better quality floor from them So B&Q you lost out on £600 yoday because of your greed Mrs Tracey Wood”

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Posted 9 years ago

“Visited B&Q LN2 recently and found the staff very helpful and knowledgeable. Very impressed!”

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Posted 9 years ago

“Knew their products well”

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Posted 9 years ago

“B & Q in Kenton Queensbury-The worse customer service experience I've ever had. The Asian customer service staff (female;middle aged) in the kitchens dept at 1300 hours on 8th Aug 2017 is the most uninterested and presume laziest customer service staff that has served me. She showed absolutely no interest in my enquiries about appliances for a studio flat kitchen.”

Helpful Report

Posted 9 years ago

“Absolutely excellent service from BandQ in Newtownabbey. I was looking for a throw which was discontinued and there was only one left in newry. Jackie (a member of the household department) very kindly phoned and asked a member of staff to bring the throw from newry to newtownabbey where we were able to collect it from the store. Thank you Jackie and colleagues.”

Helpful Report

Posted 9 years ago

“Splendid door to door service”

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Posted 9 years ago

“They didn't. There wasn't enough staff to ask or to help with my simple request for accessories about a Basin mixer.”

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Posted 9 years ago

“Ordered a"Rainbutt" for the garden,. Very quick delivery. Also polite courier service.”

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Posted 9 years ago

“I have had an awful B&Q experience, outlined below: - originally advised by the Greenwich team that Mon 31st July was fine for delivery, so booked flights and accommodation to commence works then. As order was placed I was told that my postcode only had Friday or Wednesday delivery options. I was out of pocket before the job even started. I would have started the job on a wed or fri if I had been correctly informed of delivery dates. - when my delivery arrived Fri 28th July, all items on page 4 were missing. Advised Greenwich (Zafis) as 11:45am on Wed Aug 2nd, told her I need the items couriered immediately as we needed to plumb the sink. Was promised a call back with solution within 1hr. - I did not receive a call back till 6.5 hours later, despite me calling 3 times to leave my mobile number. I was told the kitchen team were busy and weren't taking calls. It was very clear they were prioritising new customers instead of fixing my issue. This is unacceptable when someone has spent £2.5k and you have made a mistake on their order. I expected to be a priority to resolve the mistake you made. When I did get a call back, Friday was suggested as next delivery as someone was off on Thursday! I did not accept this 'solution' as my main worker will have already left the job! - I had to make a 3 hour round trip at my own cost (£20 uber) to get the sink as it was essential to plumb it on Wed 2nd Aug (plus wasted time on hold to B&Q Greenwich and Cricklewood to source new items - this should have been done for me in a timely way given the urgency of my plumbing deadline which I made very clear when I phoned before midday on Wed) - I still have not been refunded for page 4 duplication. I have asked for a refund 3 times now (by phone to Laura on Wed 2nd Aug, again by phone to Laura when she called me Thurs 3rd Aug to confirm door delivery was on the way and again by email on Fri 4th Aug). - I wanted an extra 600m door for my boiler housing unit so phoned B&Q Cricklewood on Thurs 3rd Aug and spoke to a lady in kitchen showrooms team, who advised me that 6 were in stock. Again uber costs of £20 for return journey, got there and was informed by Andrew in the Tarde section that actually they have issues with Marletti door stock and they don't have any!!! We are on such a tight deadline I ended up getting a smaller height which does not look as good and again had I been given correct info in the first place I could have used another store. - One of the panels arrived damaged, see attached. I had no faith in a replacement being delivered in a timely way given my above experience so we used it damaged. I would like partial reimbursement for this faulty product. - When I spoke to Jenny at Greenwich on Wed 2nd Aug I was promised a call from a senior manager the following day as I do not accept the offer of a £20 gift card that was suggested was adequate for being out of pocket £00s for the poor service and errors. There seems to be very little acceptance of responsibility of the above issues. I am still waiting for the call and I will be escalating elsewhere if this is not settled internally. - I complained via facebook, was promised a call on Fri 3rd Aug evening which again never happened. My local hardware store said when they ordered a bathroom it took 45 days from the first delivery to receive everything due to missing items. One thing would arrive one day, two days later another thing, etc etc . I returned some items to Cricklewood and a woman was complaining as the kitchen team added 6 extra panels that were not needed and they wouldn't refund her, even though it their error, as she'd bought on store finance?! AVOID!!!”

Helpful Report

Posted 9 years ago

“'Place your order before our cut-off time to be able to collect from 1pm next day in your chosen store' - not the case even two days later. Orders don't turn up and you get no assistance from the store you nominated to pick it up from. Its all very much 'not my department' attitude. I chose B&Q and this service because I needed the order quickly. Don't assume they can achieve the service that they advertise.”

Helpful Report

Posted 9 years ago

“I had rung up fortkinnard the day before to ask if they had a valve for mixertaps no body had much idea and i was travelling from Dunbar to fortkinnard so its 25 miles plus to get there,,, any way the plumber was going to be at B and q the next day his working hours where 9- 5 mine are 6 to 8 so l said l would be there first thing 7am not expecting the plumber to be there. l walked in and the lady at the desk was helpful and she called Jim on the tenoy l waited for him in the pluming isle for some time :/ and then eventually went looking for him!!! he was having a lough !!! with two other employees. Any way they didn't have the part but the plumber was not polite about it and said l wouldn't get one any where as he was a plumber l could get a plumber and he wont be able to get one so it was a hopeless task.. so l said what about macmerry plumbing centre no that wouldn't work... so l left the store drove to mcmerry where l walked out with one in the space of 3 minuets... well done Jim good product knowledge and excellent customer service,, :)”

Helpful Report

Posted 9 years ago

“We were very pleased with the price of the Kiln Dried logs last winter and they proved to be the cheapest on the internet. Long may they remain at the same offer price to help us all.”

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Posted 9 years ago

“I ordered a shed then realised the same day that i had ordered the wrong size. b and q wouldn't let me replace the first order but told me i had to order two sheds (the second one being the correct one), and refuse delivery of the first one to get my money back! Received the first shed and refused delivery but didn't get my money back so i had to ring them again, paid for the second shed and it didn't arrive so had to ring them again! Basically b&q had around £900 of my money for two items that weren't in my possession its a disgrace. When i called b&q about my missing second shed they said the purchase order hadn't gone through, I also overheard another agent saying the same thing to another customer. I believe b&q take peoples money and then delay delivery of the goods for their own financial gain.”

Helpful Report

Posted 9 years ago

“Bought some turf from Charlton store, they must have had it for months, five of the twenty rolls look dead, if they don't take, they will be getting them back, if there had be a zero star, that is what b&q would have got from me.”

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Posted 9 years ago

“You order one thing you get something else after 20 days .ordered round edge got square shape”

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Posted 9 years ago

“Great customer care at Stirling B and Q unlike their competitors at Homebase.”

Helpful Report

Posted 9 years ago

B&Q is rated 2.2 based on 2,665 reviews