B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our ceramic hob in our new kitchen cracked due to it being installed incorrectly. It took B&Q around a week before the builder installed a new ceramic hob -the same model. He left it a mess and didn't put any sealants around the new hob. This hob has now cracked too from overheating and so after calling B&Q they told me I had to ring up a different company myself to sort it out. So a new builder came in, told me the wiring was wrong, said he'd come back in a week with a new (but the same model) hob but never returned our calls and made a no-show. So we called B&Q again yesterday, they said they'd call me back but never did. About to try to call them up again. Worst customer service I've ever experienced, I've been completely ignored. I am a young student currently doing exams and I don't have the time to keep ringing B&Q every day. I will never go to B&Q for home installations ever again.”

Helpful Report

Posted 8 years ago

“Only shop close to me that sold what I was looking for”

Helpful Report

Posted 8 years ago

“Ordered one office and bedroom fit and did the order after couple of vistits to the local store ordered on 12decemeber and agreed to start work on feb 8 and now its 17th may colleted the last bits and pieces and the work is crap i could have contacted a local carpenter to do a better job”

Helpful Report

Posted 8 years ago

“Tried to order kitchen worktops on the internet but the worktops I wanted were only available on click and collect but I needed them delivered. So I had to travel 30 miles and order them in store and then they delivered them ! The price was good but why cause you the trouble of travelling to the store?”

Helpful Report

Posted 8 years ago

“Eveerything”

Helpful Report

Posted 8 years ago

“I ordered a Barbaque to be delivered at home, after two weeks waiting for it, I called and then B&Q informed to me they didn´t have the product, a refund has been offered to me, the refund hasn´t arrived yet after other 3 weeks, and other annoying thing is to wait 30 minutes on the best case to be attended by phone. Last call I was waiting a complete hour an none take the phone. They have lost a customer online and in the shop as well.”

Helpful Report

Posted 8 years ago

“The whole design of the kitchen was wrong. If it had not been for the fact that we had a good joiner then the kitchen would still be in boxes. The joiner had to cut some of the units to fit and some were too small and we had to order bigger ones. We had not enough plinth for one side of the kitchen, and it had to be joined, but too much trim for the cupboards, and that went back, along with £280 worth of excess materials. The plastic for the plinth was not the same width as the plinth! The extractor fan was very difficult to fit and was badly designed. The cover caps for the inside of the doors were in a discrete part of the packaging and very hard to find and therefore were thrown out!!! All in all the set backs put an extra days work on the installation of the kitchen for the joiner who did a brilliant job under the circumstances.”

Helpful Report

Posted 8 years ago

“I ordered a carpet for home delivery. The assistant was unable to tell me when it would be delivered other than it 'would be delivered soon'. 4 days later I called the store to enquire about my order delivery - their response 'It will be there in a few days'! I have contacted Customer Services twice by email - they cannot be bothered to reply. I recommend that you do not buy any item for home delivery - I do not trust them! We will never shop there again.”

Helpful Report

Posted 8 years ago

“Purchased wallpaper same batch no but completely different colours, took back they offered to sell me new rolls at half price which I refused, eventually they replaced the paper foc but nothing towards my decorator costs, really disappointed with the customer service the manager wouldn't even come and talk to me. Feel very let down”

Helpful Report

Posted 8 years ago

“3 weeks to fit a bathroom loved it but the shower blew up as not fitted properly so guarantee was voided. Then spent nearly 2 months with many visits to store and phone calls before it was put right. Was told I'd get compensation but 2 months on and not another word.Had had a suspected heart attack 3 days before could have had another with the shock of it. Would think twice about using them again.”

Helpful Report

Posted 8 years ago

“The assistant was very helpful an went and retrieved the heavy box from the stores then carried it out to my car”

Helpful Report

Posted 8 years ago

“Avoid avoid avoid!! An absolute joke of a company! We ordered our bathroom in February and it has been pushed back 3 times, the last date we were offered was June!! Then they try to deliver the bathroom twice in April without any waring can't tell us any exact dates and just generallly absolutely shocking customer service!!! Luckily we managed to cancel it”

Helpful Report

Posted 8 years ago

“started kitchen easter mon .still not finished”

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Posted 8 years ago

“Don't wait for diamond discount .as if somethingis on offer offer you don't get it. Most paints are cheaper at home bargains .and plants any way”

Helpful Report

Posted 8 years ago

“Excellent service in the shop at time of original purchase and very happy with all works carried out to our new kitchen. Very pleasant work force, nothing to much trouble”

Helpful Report

Posted 8 years ago

“Excellent service in the shop at time of original purchase and very happy with all works carried out to our new kitchen. Very pleasant work force, nothing to much trouble”

Helpful Report

Posted 8 years ago

“- A lot has gone wrong from ordering, communication lines and delivery. Firstly, B&Q ordered the wrong kitchen cabinet units for us. Then the replacement ones didn't arrive. When we went in to chase them up, all they could tell us was that there had been a 'routing' problem - in other words, they did not make it onto the delivery van. A second date was scheduled but so far, they can't find the order....The shop staff try their best, but the organisation is just too big, resulting in shoddy service. Oh, and DO NOT buy any Cooke and Lewis taps. They are of the poorest quality!”

Helpful Report

Posted 8 years ago

“For all sorts of DIY projects there is a wealth of choice and helpfull staff on hand for any enquiries.”

Helpful Report

Posted 8 years ago

“Just a great choice and never need to go elsewhere for things you need”

Helpful Report

Posted 8 years ago

“What a useless company who make millions. However, customer service does not happen brought a shed and got it home to find after putting altogether it doesn't fit and leaves inches from the doors. Contacted customer service who were useless take it back to store (yes coz it is as easy as that) poor service”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,599 reviews