B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for the bathroom in May 2016, however it took them 6 months to find a fitter, this didn't go particularly well, but I was pleased with the finished bathroom, however roll on 7 months and the shower head has split, the sink plug hole has come apart and the now the toilet won't flush and they can't get a fitter under the guarantee to come out until next week!! I cannot warn you enough, DO NOT buy from B and Q”

Helpful Report

Posted 8 years ago

“after I bought a fridge, it did broke in less then 1year, when I did try to contact customer support to talk about it, I had to wait 30min to receive an answer that the model is to old and I have to contact the seller, when did try to phone the seller, they did try to put me into contact with kitchen service, no one answer, I left my phone no, nobody did call me back in 3 days!!!!! so I had to go personally to them to talk about problem, when I did told them I am unhappy with their service and ask for refund for broken fridge, they did tell me that the manufacturer have to deal with it, when I do call manufacture, they did told me that is seller business...B7Q workers have no Idea how to deal with customer problems, so they just try to pass the customer to somebody else, avoid to buy from them anything!!!!”

Helpful Report

Posted 8 years ago

“Their kitchen service is a joke. Poor planning, poor communication, incorrect delivery, failure to refund where needed. Still chasing them but as you never get through to the same person twice it is taking a while.”

Helpful Report

Posted 8 years ago

“We had a bathroom fitted, despite pointing out pipes were loose over two week ago we have had no response. Unsurprisingly the leak is now worse and flooding our newly laid carpets in the hall. Clearly amateur fitters who don't check work. Had kitchen done st same time by a local company with no problems. Don't use B&Q they don't provide after care service and use shoddy cheap fitters. Only interested in your money”

Helpful Report

Posted 8 years ago

“Hi, we bought a kitchen recently from B&Q spending over £4000, after we found a damaged item and returned it to them asking for another undamaged unit. They collected the damaged unit, but never returned the good one, as I've been to them 5 times in 4 weeks and keep getting a date of delivery, but nothing happens.... Also we changed our mind and bought a bigger work top and returned the small one, so they made us pay for the other one, collected the other work top , but never refunded the money.. Absolutely disgusting, never will deal with them again...”

Helpful Report

Posted 8 years ago

“Absolutely rubbish from top to bottom I had a bathroom supplied and fitted by them.They claim that their fitters are all trusted traders but in reality are no better than mediocre diyers”

Helpful Report

Posted 8 years ago

“Not very happy with B&Q, I feel without any doubt that your prices are getting dearer every time i go there i had to buy a 2.5Ltr tin of Ronseal decking stain to finish my daughters decking off.. the price on the shelf is £27! to say i was shocked is an understatment. its strange because the last 2 tins i bought at another retailer was £12.99 YES!! TWELVE pounds 99p.that is more than half the price of the B&Qs..put another way a tin in B&Q £27... 2 Tins i bought at another retailer £25.98. What makes my blood boil is does anyone really think that a retailer is selling a tin of Ronseal decking stain at £12.99 and not making a very decent profit? i'v bought a lot of goods over the years at B&Q but will definitely be looking to shop elsewhere in the future, very unhappy shopper who knows we are beeing ripped off by BIG Business AGAIN.”

Helpful Report

Posted 8 years ago

“Oh dear. What to say. Tried to buy a Weber e-310 Spirit BBQ for £497. Stock checker showed in stock so turned up to pick one up. Low and behold no stock except the display model. Ask if i could buy it - flat no. No help, no we can order one for you, just no. Ordered one online for £20 and was delivered next day. B&Q you don't have to look far to see why retail is dying.”

Helpful Report

Posted 8 years ago

“Would advise people to steer clear of B&Q at all costs. Nobody knows what they are doing. Ordered new bathroom. Took delivery with parts missing. Installers never turned up. Trying to cancel is a nightmare and they try and make out that you are at fault. Not apologetic nor any attempts to make things right. They are an absolute joke. They promise call backs but never ring. I would say to people if you want hassle free DO NOT USE B&Q - YOU HAVE BEEN WARNED!!!!”

Helpful Report

Posted 8 years ago

“RE: Orders 0077407566 and 0077351990. I've written about B&Q before and they still have not improved. This order was placed on Saturday 27th May and I chose to have it delivered on Thursday 1st June, my chosen day. I waited in all day and nothing turned up. I had called them a few times this day chasing up the status. I was assured it will turn up. Nothing had arrived. I called B&Q again at 6.45pm to notify them and said they will call me in the following morning with an update. I called the next day at 10am as I didn’t hear back from them and then was told they will chase up parcelforce. After which, they assured me that it will arrive by end of the day and that Olivia from parcelforce will call me within ten minutes. She didn’t call at all. I then called again about 3.30pm and you traced the status of the parcel and was told it will arrive on Monday now. I was not happy and quite irritated as I had taken annual leave off work for these days to do some clearing and needed these items, and these days had been wasted now. They didn’t know what to say to me on the phone as I was quite upset and they wanted to end the call, by saying “thanks for calling”, and “thanks for calling B&Q”. He did however give me the tracking number so I can track it myself. However, the shelving unit (5 Tier) arrived later that day, as well as the other modular units EXCEPT the 3 Cube Modular. The boxes were all a bit battered. I assembled the 5 tier shelf unit but some of the bars was bent, and one rubber feet was missing! As the box was battered, I assume it fell out during transit. As for the modular cubes, I assembled them. But the corners were chipped and scuffed. Not good for something I’ve paid for. Come Monday, I tracked the parcel myself, only to see that the 3 Cube modular has been sent back to B&Q!!! I phoned up yet again. They didn’t know why it was sent back but assumed parcelforce has damaged it. So a replacement had to be sent yet again for delivery next day. This was my last day of annual leave I took and it did arrive on Tuesday. I assembled it but again, the corners were chipped! Although, this was the one unit in best condition out of the three. This incident follows on from a previous order I placed, on Saturday 20th May, order number 0077351990. This was for two plastic window boxes, a flexible cable and a plastic storage box. I mainly wanted the storage box and bought the other bits to make it £50 so I could get free delivery, but paid and extra £5 for Sunday delivery. The order arrived the next day but without the storage box. So I called up and complained about this (when I can get through to their “ever busy phone lines”). I said I really needed the box. She said parcelforce still had it and they didn’t deliver. So I cancelled this as I needed it asap, so went to a local DIY store and bought one. Also, one of the plastic plant trough was cracked in the corner! I also asked for the £5 next day delivery refund as I paid for this extra yet the storage box didn’t arrive. There was some confusion as she didn’t even know that was an option! So They aren’t even fully aware or trained. She said she will check with a supervisor. After a few minutes on hold, she said she WON’T refund the £5 charge as other items had been delivered (although these bits, I could have bought in store and not my main purchase). So all in all, the service has been totally shocking from them. Waste of time, and waste of money, shoddy delivery and chipped products or missing parts. I was advised to call their customer services after the final delivery to make a complaint/claim. I've complained to them and they had 2 weeks to reply and they haven't bothered. Absolute farce.”

Helpful Report

Posted 8 years ago

“Ordered a kitchen to be installed. Middle of the range cost about £12k excluding appliances. Kitchen was planned and fitted by B&Q appointed fitter. We had tiles on floor and walls done too. The plan looked good online but the kitchen was very poorly installed. An amatuer could have done a better job. The kitchen plan turned out not to be so good. The main kitchen door would not open fully once the new kitchen was installed, and the units didn't line up by the door either. Splashback was installed wonky on a flat wall, extractor was hanging off on one screw so wobbles and vibrated, lots of gaps by the sides of units, and not very level either. The tiling was ok, and none have cracked so far. We had to complain about all the problems, and refer to the furniture ombudsman. It was a pain and took time to sort out. Our kitchen still looks pretty badly installed. My advice is go elsewhere for your units, they are all the same. Find your own fitter who is competent and has a good reputation.”

Helpful Report

Posted 8 years ago

“I am a tradepoint customer from Nottingham. Purchased 2 x 5ltrs Valspar Trade Matt white paint. This paint was on the shelves. Decorated my bedroom then after a few days a smell oily/wee like strong appeared. This was stronger when the sun shone through the window. It was the painted walls, complained, complained to no joy. logged through B+Q customer services, to this date not concluded. Purchased paint Feb 2017 now June 2017. I have spent £1000's of pounds over the last 2yrs at B+Q now I shop elsewhere. Gone back to Dulux and Johnstone paint.”

Helpful Report

Posted 8 years ago

“delivered kitchen no breakfast bar 10 days later numerous phone calls and 4 different dates now saying 27th june we should have a delivery , bearing in mind can not finish kitchen as everything is measured off the said breakfast bar so now have to pay for builder to come back for a further 3 days work when he can fit us in as he has other kitchens ( not b and q ones ) to do. I would never recommend b and q to anyone wanting a kitchen done .”

Helpful Report

Posted 8 years ago

“Not happy with boxes of tiles brought from b and q which are all different sizes and many of them are bowed my son sent them a nice email explaining this and was told we could return them two weeks later when they finally replied it's now six weeks later and two tilers later now costing me £170 more for a chap who can work with them and they said I couldn't return the ones the tiler had used even though that's how we found out they were rubbish not happy b and q”

Helpful Report

Posted 8 years ago

“B & Q home fit - please please please do do not use these especially the branch covering yate in Bristol. I placed an order to go ahead and survey then fit wardrobes in my sons bedroom. That was 9 weeks ago, I was told delivery would be 8 weeks max as a bedroom only takes 1 day. Every time I call or my local b & q does they lye and palm me off. The never return calls when promised. They eventually admitted to having no fitters available to do the work but now they are backtracking - this is customer service at an all time low disgusting poor service - avoid like the plague.”

Helpful Report

Posted 8 years ago

“Have just used your brand of Valspa paint, to do up my hall and landing. After long preparation time and new lining paper, I was thrilled with the new look. After a week of finishing, we noticed a terrible smell, like cats pee. Having used air freshener, on hands and knees to smell the carpet, there was no obvious answer to where it was coming from. This last Saturday, still worried I called the emergency gas leak company, thinking it could be gas ! No sign. Then yesterday my husband smelt the new paint on the walls Yes, that's it. It stinks. We were recommended it in the shop, but wish I had read the reviews beforehand. Very annoyed that we were not warned this could happen. One very expensive error and unhappy customer?”

Helpful Report

Posted 8 years ago

“The staff and manager are so rude will never shop in this store again”

Helpful Report

Posted 8 years ago

“VISITED PAINT SECTION AT DURHAM STORE SERVED BY ALISON . GREAT ADVISE FANTASTIC SERVICE A CREDIT TO B&Q.”

Helpful Report

Posted 8 years ago

“ordered doors, was told they will be delivered in 4 working days. on phone with them now and was told my order has been cancelled but did not bother to send refund. on the phone with them now,1 hour later still holding to get my refund. never ever use this shop”

Helpful Report

Posted 8 years ago

“I was enqiring about there finance options and buy now pay later plans and was a little disappointed how little knowledge one of the workers had as he had to go off and speak to a manager i think maybe all staff should be fully informed and aware of the options they offer.. seen as they do work there after all”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,599 reviews