B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had rung up fortkinnard the day before to ask if they had a valve for mixertaps no body had much idea and i was travelling from Dunbar to fortkinnard so its 25 miles plus to get there,,, any way the plumber was going to be at B and q the next day his working hours where 9- 5 mine are 6 to 8 so l said l would be there first thing 7am not expecting the plumber to be there. l walked in and the lady at the desk was helpful and she called Jim on the tenoy l waited for him in the pluming isle for some time :/ and then eventually went looking for him!!! he was having a lough !!! with two other employees. Any way they didn't have the part but the plumber was not polite about it and said l wouldn't get one any where as he was a plumber l could get a plumber and he wont be able to get one so it was a hopeless task.. so l said what about macmerry plumbing centre no that wouldn't work... so l left the store drove to mcmerry where l walked out with one in the space of 3 minuets... well done Jim good product knowledge and excellent customer service,, :)”

Helpful Report

Posted 8 years ago

“We were very pleased with the price of the Kiln Dried logs last winter and they proved to be the cheapest on the internet. Long may they remain at the same offer price to help us all.”

Helpful Report

Posted 8 years ago

“I ordered a shed then realised the same day that i had ordered the wrong size. b and q wouldn't let me replace the first order but told me i had to order two sheds (the second one being the correct one), and refuse delivery of the first one to get my money back! Received the first shed and refused delivery but didn't get my money back so i had to ring them again, paid for the second shed and it didn't arrive so had to ring them again! Basically b&q had around £900 of my money for two items that weren't in my possession its a disgrace. When i called b&q about my missing second shed they said the purchase order hadn't gone through, I also overheard another agent saying the same thing to another customer. I believe b&q take peoples money and then delay delivery of the goods for their own financial gain.”

Helpful Report

Posted 8 years ago

“Bought some turf from Charlton store, they must have had it for months, five of the twenty rolls look dead, if they don't take, they will be getting them back, if there had be a zero star, that is what b&q would have got from me.”

Helpful Report

Posted 8 years ago

“You order one thing you get something else after 20 days .ordered round edge got square shape”

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Posted 8 years ago

“Great customer care at Stirling B and Q unlike their competitors at Homebase.”

Helpful Report

Posted 8 years ago

“Only one till open, self service closed,wood cutting "out of order" Asked to speak to manager who blamed the company and refused to apologise.”

Helpful Report

Posted 8 years ago

“I checked the website for availability of the items I purchased and all were available , I went to collected the with 5 mins of arrival , staff were helpful and friendly , asked if I need help in loading the car.”

Helpful Report

Posted 8 years ago

“As a member of the public I wanted to buy bulk bag of granite stone at £58,on speaking to someone I was told I couldn't buy this bulk bag unless I buy 2, which I don't understand.if item is there to be purchased at £58 per item plus delivery why must I buy 2 when one bag is more than enough, this is unfair to members of public,if I buy something I should be able to buy what is on offer per unit and not be persecuted becacause I only want one. There was no sign on or around where these bulk bags where sitting to say I had to spend £100 before I could get something delivered.if these bulk bags don't get delivered by b&q how on earth are memebers of public meant to get them home. I'm paying delivery regardless how many bags I buy,I won't be the only one on any specific day to get delivery from b&q,everyone will have delivery so it's not as though my delivery of 1 bulk bag is going going to be the only one sitting on the back of a hiab lorry. This is totally unfair to public wishing to have just one bulk bag delivered,if it's on sale at £58 plus delivery I should be able to purchase that bag, Buy one required so why would I buy 2 for the other not to be used? But as long as b&q make money from this never mind joe bloggs who get scammed every day, you can't tell me that b&q would lose money by me only buying 1 bulk bag of stone and having it delivered, this not not right at all,as I said there won't be just my delivery on the lorry there would be a few others so why can't I buy what I need and not be penalised because I only want 1 bag, have a look at yourself b&q”

Helpful Report

Posted 8 years ago

“I truly, really, absolutely regret the day we ever fell foul of getting involved in any way with B&Q Homefit. Let's not get into the fact that our original kitchen was eventually delivered, in part, with some incorrect pieces, and with someone else's kitchen units mixed in, nor the fact that some months later we're still waiting for some hinges. That is an irritation, compounded by the fact that the correct units were frequently not delivered on the day they were supposed to, and the fact that I had to go out and personally purchase a panel because it had been misled off, and the kitchen fitting came to a halt until this panel could be sourced. Minor stuff compared to the problems with trying to get to speak to someone when the work surface, which is supposed to be for use in a kitchen, stained badly when a small amount of olive oil was spilled within days of it being fitted, and it's taken over a month to get someone to respond from Homefit. Days when I've had to stay in for deliveries that didn't arrive, days staying in for kitchen fitters who had never even been booked to arrive. Neither the product, (the kitchen worksuface) nor the Customer Service are fit for purpose, and here I am months down the line resorting to all means possible to get someone to adequately respond.”

Helpful Report

Posted 8 years ago

“Really friendly staff, products are great and the store has a nice atmosphere.”

Helpful Report

Posted 8 years ago

“, any review containing the smallest amount of unacceptable content will not appear on the site....b and q will not print anything negative on there site but look around ..they are the poorest diy chain in country probably the world ...customer service telephone appalling and rude will not use this chain”

Helpful Report

Posted 8 years ago

“Absolutely fuming ....I am one of the customers with the cat pee walls ...i took the remains of the tin back to b and q ..who advised me to contact customer services ..which i did ..even though i have the tin in front of me and they are the sole commercial outlet for the store ..its not apparently enough proof ...they advised i need to purchase an alkaline solution ..which they will not reimburse me with as i do not have proof of purchase only the tin and photos of wall and a clear label saying b and q chard ...i found customer service agent rude will be boycotting the store and encouraging my other trade fellows to do the same ...”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Guarantee on click vinyl flooring is worth absolutely nothing. We won't spend another penny at B & Q. Terrible”

Helpful Report

Posted 8 years ago

“Ordered new toilet on b&q website and was told delivery within 7days. My local store (Newtonabbey)6 miles away had it in stock After a week had passed no toilet I phoned customer service and was told it was coming from England!!! What??? Two and a half weeks later it arrived! This company is pathetic and Useless will never order anything again from these idiots!”

Helpful Report

Posted 8 years ago

“Just Awful”

Helpful Report

Posted 8 years ago

“I wish I had read these ratings first before I got B & Q to install a part kitchen. They are appalling. I agree with lots said on the 1 star reviews. THEY ARE IRRESPONSIBLE. THEIR BUSINESS STANDARDS ARE VERY POOR. They don't want to know about any problem's, once you have paid for the job & refuse to engage in any discussion re-money. You have to pay all up front .In my case I had to delay when my husband became ill which then meant I had to wait another 5 1/2 months .So it was 11 1/2 months after paying that I get the job done.--except that the sink unit door was the wrong one--that took a further 6 weeks to arrive. I had modified some of the work because of my husbands health but getting them to pay me the money back has been very difficult and stressful. I wrote all the costs down --it was obvious that I had overpaid by a huge amount--I sent a letter stating all this Recorded Delivery asked for a reply in 2 weeks--completely ignored. Up to that no one wanted to know when I said the final bill couldn't be right- most of the staff are (always different) so it was so difficult to communicate and receive any customer service whatsoever as no one deal's with the money at all. After a major tussle I have got £1214 .00 returned which is £200.00 less than I made it --never an apology or statement saying exactly what they are reimbursing.Their bills are lengthy ,pages not totaled (13 pages in last instance many things unidentifiable & very open to misuse & abuse as I realised when I made myself go through it that there were some things I had never had. .In comparison with a friends kitchen done by a reputable company the comparisons were remarkably in the other companies favour. Dont Use B & Q”

Helpful Report

Posted 8 years ago

“OMG why did I ever choose this company to install a kitchen for me. Disaster after disaster and now less than a year later the kitchen looks shabbier than the 10 year old one we replaced. I'm really fed up, but do they want to know or honour their workmanship guarantee... no of course they don't. DO NOT USE B&Q - YOU HAVE BEEN WARNED”

Helpful Report

Posted 8 years ago

“Not very good second time round. I have no end of problems with this installation. The flooring has bubbled in the lounge all the beading around thw outside lifting. Kitchen kick boards not fitted properly. Splash back.coming away from the wall on part of the kitchen. Taps constany dripping. For the amount we have paid im very dissapointed”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,631 reviews