B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well staff and shelving ticket's need a review ,as I recently wanted to purchase paint for a shed ,I asked for help as I'm not a expert, the guy came over ,only got one tin in the colour I wanted ,when I asked can you get me a can from another store was told ,oh no madame can't do that ,then a nice lady came along and saved the day ," those ticket prices aren't right its on discount oh great have you got 2 tons of this colour ,yes I have ,so all came good in the end, the morel of the story , Do ask a man in a DIY Shop ask a woman”

Helpful Report

Posted 7 years ago

“Till staffed by skill-less idiots. Half witted floor staff - all total s--ts. Best avid the place”

Helpful Report

Posted 7 years ago

“Whatever you do, under no circumstances buy a kitchen to be installed by this company. I have experienced 4 months of lies, broken promises, unreturned calls, delivery to the wrong address, wrong parts and capped off with poor workmanship. Worst customer service of my life. If I can save just one person from the same I will have done a public duty but hopefully many more will look elsewhere. They do not deserve to be in business.”

Helpful Report

Posted 7 years ago

“Positive and friendly staff providing valuable and useful advice”

Helpful Report

Posted 7 years ago

“Daughter looking for shower screen. Nothing on display. Assistant said that had some in the store room. Gave us brochure to look at. Lots of going backward and forwards to store room only to discover what we wanted was not in stock. Found what we needed on display and in stock in Homebase”

Helpful Report

Posted 7 years ago

“Wrong information constantly on products resulting on a wrong item paid and sent and return services promised callback twice and order lines closure twice after collection nothing done out of pocket and no product for nearly a fortnight now, not going to buy a screw from them buy elsewhere what a load of rubbish”

Helpful Report

Posted 7 years ago

“Charged £120 for installing an electric socket, £364 for installing an oven, unitemised of 'additational work' of £646.......I really regret for having them done my kitchen. I wish I have read your reviews earlier, trust me, never use them to do your kitchen, they never admit their mistakes and just lies after lies, never fulfil their promise, bad customer service. Make sure you read their invoice item by item, they will charge you twice for doing the same job.”

Helpful Report

Posted 7 years ago

“A small cloakroom was refitted but the finish was not professional. Very disappointed with it.”

Helpful Report

Posted 7 years ago

“*** WARNING... DO NOT USE B&Q*** AVOID AT ALL COSTS!!!!!!!!!!! Worst experience of my life using B&Q. Useless from start to finish. Anybody using B&Q will regret doing so. Disgusting customer service, cant do anything right and not interested in fixing anything, You have been warned!!!”

Helpful Report

Posted 7 years ago

“I needed to decorate my daughter's bedroom and only had a short time to do it. B & Q came up trumps and provided everything I needed, including beautiful paint and blinds. The staff were helpful and gave someone who has never decorated before excellent advice.”

Helpful Report

Posted 7 years ago

“Any complaints to B&Q Homefit seem to be ignored. Spent 11k with them on a kitchen wish I'd have done elsewhere”

Helpful Report

Posted 7 years ago

“Lies, lies & more lies”

Helpful Report

Posted 7 years ago

“Helpful staff”

Helpful Report

Posted 7 years ago

“Excellent service from the staff and very welcoming they helped me all the way with the selection of my bathroom suit and tiles and all was delivered on time 3 days later”

Helpful Report

Posted 7 years ago

“What a load of crap had a full not so fitted kitchen had to have it refitted due to poor workmanship 3 weeks to fit the first kitchen then phone calls after phone calls just to go round in circles had to go in store and make a big fuss to get noticed then they admitted the fitting was not done correct refitted a new one (another week of work ) 7months on and still going round in circles to get a refund on my flooring don't do it rubbish all round!”

Helpful Report

Posted 7 years ago

“Helpful and efficient staff. Good value and service.”

Helpful Report

Posted 7 years ago

“Great quality products at reasonable price.”

Helpful Report

Posted 7 years ago

“Chard branch no staff to be seen one poor woman on till frantically trying to find some staff members - one man waiting at collection point for over 15 minutes nobody in site - what I was trying to buy had no barcode so I had to keep going back to get another one then had the same thing happen with another item - bought some plastic large containers covered in dust and grime nobody seemed to care about customers but happy to take their money - grim, depressing, stuck in a time warp and grubby”

Helpful Report

Posted 7 years ago

“I came to Your Speke branch today to purchase flooring we picked the floor last Thursday i took a photo of it and we were at the store again on Monday it was £21.12 a pack we booked a fitter for the 10th August 2017 So as we were about to put flooring on the trolley we noticed the big price increase the flooring is now £26.40 this is disgraceful that is a lot of money and would of cost us an extra £150.00 Thankfully we went to a small business up the road called Huglins and purchased a better quality floor from them So B&Q you lost out on £600 yoday because of your greed Mrs Tracey Wood”

Helpful Report

Posted 7 years ago

“Visited B&Q LN2 recently and found the staff very helpful and knowledgeable. Very impressed!”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,599 reviews