B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I just wanted to warn anyone thinking of buy bulky furniture that needs delivery, from B & Q I ordered a clothing storage unit on 14th August 2017 , it contained 8 packages to be delivered by Parcel Force. I paid for everything on online 14-08-17 and delivery was booked for 21 Aug. Well only 5 packages delivered by Parcel Force I contacted B & Q about undelivered packages , apparently Parcel Force tried to deliver on 22-08-17 we'll forgive me for not realising 22 is the new 21. Delivery rearranged for 25th Aug delivery never arrived, called B & Q again on 26th Aug due to their unhelpful nature in taking responsibility for making sure the customer receives, customer excellence in all dealings with them, I cancelled my order and requested a full refund. Collection was arranged for 1st Sept can you guess what happened, you got it no refund and no collection was made . Called again refund should have taken no more than 5 working days. Was told they would get the remaining packages delivered and would arrange something and call me back , that was on 9th Sept still waiting and I have boxes of a unit blocking up my place. So please think carefully if you need to order furniture best to go with a company that, has their Own delivery team or at least uses a decent courier company. My next move will be to contact trading standards in regards to this shambolic non service. Beware KB”

Helpful Report

Posted 8 years ago

“I spent several thousand pounds on a kitchen from B&Q and also to have it installed. They wanted all payment up-front, I paid... This was the worse decision of my life. Terrible service after they have your cash. Goods were delivered weeks in advance to your home, they deliveries honestly every delivery had damaged goods and missing items, they even tried to tell me the SMEG oven was delivered which clearly it was not and I refused to sign the delivery, then after numerous phone calls this was sorted out. The workman ship was the worst I ever encountered by any tradesman, I'm no expert my wife would agree but I could have installed the kitchen 100% better than B&Q's teams. So many errors, so many wrong/damaged/missing parts deliveries, so many times I had to complain about the poor standard of work and the bullshit the installers came out with... So many times they never turned up, the biggest load of rubbish ever. So many times I complained and wanted compensation, so many hours of my life wasted... DO YOURSELF A FAVOUR DO NOT BUY FORM B&Q unless you like disappointment and heartache - oh and dealing with a Company who say they care BUT actually do not give two hoots about you the customer. The kitchen was to be something for my wife and I to enjoy, sadly we hate it now and more so B&Q. Regards Julian Herring”

Helpful Report

Posted 8 years ago

“Customer service eventually resolved an issue with a shredder that only they sell. I couldn't find my receipt so they initially wouldn't handle my replacement due to faulty goods, but after mention sale of goods act and providing my credit card statement they swapped the item for a new one.”

Helpful Report

Posted 8 years ago

“Good prices friendly service. Had just what I needed!”

Helpful Report

Posted 8 years ago

“I'd have scored customer care 0 stars if I could, we were supposed to have our kitchen fitted on 21st august, no fitters turned up so tried phoning B&Q fitting service customer care, what a shambles got the answer phone numerous times before actually speaking to someone, to cut a long stressful story, they had no idea the fitter hadn't turned up, they finally found another fitter to start on 4 th sept, in the meantime our dining room furniture is in our bedrooms, our kitchen cupboard items are in living room dining room and bedrooms (because we had to empty them for the refit )due to our new flat pack kitchen and cooker are in our dining room, when it's finally fitted and I ring up to see what they're prepared to do, all they offer is £150 gift card, what an insult, we put our faith in B&Q because it's s big company, obviously money comes before customer satisfaction”

B&Q 1 star review on 11th September 2017

Helpful Report

Posted 8 years ago

“Ordered and had B&Q fit our bathroom which was awful! The bathroom was over priced and the workmanship was dreadful! The tiling was completed really badly and there were a lot of delays! I would never use them for fitting ever again!! I spent over £7,000 on the bathroom and all they gave me back in compensation was £380! DO NOT USE THEM!”

Helpful Report

Posted 8 years ago

“""Ordered flooring online after 12 days called to check the ordered and after long wait was told cannot deliver it bc of shortage of stock and we are cancelling the order, if I had not called for another 10 days they will never inform me.”

Helpful Report

Posted 8 years ago

“""overcharged at the checkout. Complained that the total was more than it should have been. Told i needed to go to returns desk. Spent 15 minutes waiting for items to be checked went back round the store to find the correct price myself. One item was ambiguously labelled - the ticket hanging from it was for the similar item below and its price was behind the product and not visible from the front. The other item was overcharged at the till. Finally got the overcharged amount refunded but took 30mins in total from initially paying and was made to feel that i should be grateful. The woman was rude and when i mentioned my wasted time and effort checking prices she said i needed the exercise - talk about the pot calling the kettle black.”

Helpful Report

Posted 8 years ago

“I recently bought some Decking boards from the B&Q online store in Sutton. It was very easy to find the Decking boards I wanted and a very prompt delivery day given at time of purchase in 2 days time. Delivery was free and arrived at 9am on the chosen date. The Driver was very helpful and carried all the boards to our front lawn the access to is quite steep. Overall superb job and I recommend them to everyone!”

Helpful Report

Posted 8 years ago

“Terrible experience with B&Q Homefit kitchen install (2017), supposed to be Which? Trusted Traders approved and our fitters weren't. As far as we can tell no-one from B&Q knew anything about the company that did the fitting. Ineffective and at times rude customer service who don't return calls and take forever to do anything. Project was a week late starting (after I had to do all the chasing) and 3 days late finishing (despite fitters being here until 10pm) followed by an insulting compensation offer - we will never use B&Q Homefit again.”

Helpful Report

Posted 8 years ago

“Helpful staff”

Helpful Report

Posted 8 years ago

“i find the service of delivery and customer service at B&Q pretty poor. in store, B&Q staff can be pretty dogmatic, for example when trying to but something off a high shelf was told that even though item was visible to us, there was no member of staff free to actually physically get if off the shelf for us and therefore we couldn't purchase it!! . Recently we have dealt with deliveries from many large appliance and kitchen item suppliers, including Hotpoint, appliances direct, Hughes and various other online suppliers. and our experience of large deliveries from B&Q in the past few months (Kitchen units/ doors). Our experience of ordering larger orders for delivery from B&Q has been poor. particularly the cost of delivery under £250. Long lead time on orders, there is a very large time window given, No tracking offered so we have had to take time off work. Why can other companies manage these things but NOT B&Q? I wouldn't mind if the products were exclusive or exeptional quality but it is definately not the case on our experience. Come on B&Q be more competitive, show us hat we matter and catch up with other suppliers.”

Helpful Report

Posted 8 years ago

“I find b and q annoying. An example of my experience is that I need some pieces of chipboard for a home project. They advertise just what I want at a low price. Great. Go to Reading store, very big one, but none in stock. Asked if I could order - no. Came home and searched item again checking availability. No store within 50 miles has any. Have watched item for a month, still none available but still advertised on site as a bargain. This type of behaviour, showing items at low prices that are not available is a con. Disillusioned.”

Helpful Report

Posted 8 years ago

“"After spending at least an hour filling my basket up with items I needed for ongoing projects in our house I found that B&Q cannot deliver 3 sheets of hardboard because I have not spent over £100 on bulk items. Despite the total of my complete order being over £160! What a con. Another way for big companies to make money out of unsuspecting customers. Funnily though, I could go to my local B&Q and pick up all the items I ordered if I had a vehicle large enough to carry the hardboard. Not impressed. Most companies have a minimum order which I accept but this is just daylight robbery. Dont use them”

Helpful Report

Posted 8 years ago

“Didn't deliver on time so I had to cancel my order. 12 days later and several phone calls later I am still waiting for my refund of several hundred pounds. I will never use B and Q again. The customer service is disgusting. They say the right things but then don't follow up. They have my money, I don't have the goods and I would like my money back”

Helpful Report

Posted 8 years ago

“The staff has great knowledges for what I was asked for. She helped me through all the research and placed the order. Very please with it.”

Helpful Report

Posted 8 years ago

“""Ordered on next day delivery, no attempt of delivery has been made - these things happen and it may be the fault of the courier however have currently been on hold for 40 mins + on the telephone and not even spoken to anyone yet. So filling the ridiculously long wait venting my frustrating through reviewing them.”

Helpful Report

Posted 8 years ago

“Discounted voucher provided and Diamond club discount.”

Helpful Report

Posted 8 years ago

“I would strongly recommended never to use B&Q for a kitchen refit I was told it would take two weeks to complete as they're team would come in.It now transpires they're team is one person now the two weeks has passed and my kitchen is far from complete it still resembles a building site .As I have myself my husband and three young children living here it's been the most stressful time I've experienced so please anyone reading this I would strongly recommended you go elsewhere”

Helpful Report

Posted 8 years ago

“Please please never use B&Q for a kitchen refit was told they're "team" would come in and rip out and refit complete kithen .Well what a load of bollocks one man has been here for two weeks and my kitchen is still like a building site not happy to say the least”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,631 reviews