B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find b and q annoying. An example of my experience is that I need some pieces of chipboard for a home project. They advertise just what I want at a low price. Great. Go to Reading store, very big one, but none in stock. Asked if I could order - no. Came home and searched item again checking availability. No store within 50 miles has any. Have watched item for a month, still none available but still advertised on site as a bargain. This type of behaviour, showing items at low prices that are not available is a con. Disillusioned.”

Helpful Report

Posted 7 years ago

“"After spending at least an hour filling my basket up with items I needed for ongoing projects in our house I found that B&Q cannot deliver 3 sheets of hardboard because I have not spent over £100 on bulk items. Despite the total of my complete order being over £160! What a con. Another way for big companies to make money out of unsuspecting customers. Funnily though, I could go to my local B&Q and pick up all the items I ordered if I had a vehicle large enough to carry the hardboard. Not impressed. Most companies have a minimum order which I accept but this is just daylight robbery. Dont use them”

Helpful Report

Posted 7 years ago

“Didn't deliver on time so I had to cancel my order. 12 days later and several phone calls later I am still waiting for my refund of several hundred pounds. I will never use B and Q again. The customer service is disgusting. They say the right things but then don't follow up. They have my money, I don't have the goods and I would like my money back”

Helpful Report

Posted 7 years ago

“The staff has great knowledges for what I was asked for. She helped me through all the research and placed the order. Very please with it.”

Helpful Report

Posted 7 years ago

“""Ordered on next day delivery, no attempt of delivery has been made - these things happen and it may be the fault of the courier however have currently been on hold for 40 mins + on the telephone and not even spoken to anyone yet. So filling the ridiculously long wait venting my frustrating through reviewing them.”

Helpful Report

Posted 7 years ago

“Discounted voucher provided and Diamond club discount.”

Helpful Report

Posted 7 years ago

“I would strongly recommended never to use B&Q for a kitchen refit I was told it would take two weeks to complete as they're team would come in.It now transpires they're team is one person now the two weeks has passed and my kitchen is far from complete it still resembles a building site .As I have myself my husband and three young children living here it's been the most stressful time I've experienced so please anyone reading this I would strongly recommended you go elsewhere”

Helpful Report

Posted 7 years ago

“Please please never use B&Q for a kitchen refit was told they're "team" would come in and rip out and refit complete kithen .Well what a load of bollocks one man has been here for two weeks and my kitchen is still like a building site not happy to say the least”

Helpful Report

Posted 7 years ago

“TERRIBLE SERVICE! ORDERED & PAID FOR SOME GARDEN FURNITURE INSTORE FOR NEXT DAY DELIVERY, WAITED 2 DAYS BEFORE RINGING UP CHASING IT, WAS THEN TOLD IT WAS DISCONTINUED!! IT WAS ON SHOW IN STORE! UNREAL! STILL WAITING FOR A FULL REFUND! GAVE THEM A SECOND CHANCE AND ORDERED A SHOWER ENCLOSURE ON LINE, PAID BY CARD, WAS TOLD WILL DELIVER THIS WEEK, AND BY GOD SAME THING HAPPENED AGAIN! WILL NEVER EVERY BUY AGAIN FROM B&Q!”

Helpful Report

Posted 7 years ago

“Customer Services lady Pam at Dundee branch is very helpful and friendly and is always welcoming when an item has to be returned to the store”

Helpful Report

Posted 7 years ago

“Good on price and stock also friendly and helpful staff.”

Helpful Report

Posted 7 years ago

“Awful customer service. Never a call back, Months to arrange a kitchen. Waste of space - don't touch them with a barge pole - even if the kitchen is free !!”

Helpful Report

Posted 7 years ago

“very helpful staff, and they were bending over backwards to help me with my purchase”

Helpful Report

Posted 7 years ago

“Ordered and paid for an item was told next day delivery which would have been Thursday, still waiting on Saturday after being old each day that it would be coming, left on hold for 30 minutes at a time. Finally told item will not be delivered on a Saturday that it will now be on the Monday which remains to be seen. Never use this company..!!!! Worst customer service i've ever experienced and they don't give a damn.!!!!!”

Helpful Report

Posted 7 years ago

“I am so disappointed and annoyed ... I made a purchase over £800 on the 2 nd Aug which included fencing panels ...I was promised delivery within 4 working days....it never arrived ... my fencer had fitted me in to do fence on 19th... fence still didn't arrive ...By this time I had no fence as old one had been taken down 2 dogs that can run into rd....and no fencer for when my order arrived.... I was then promised it would arrive today nearly a month later between 8 and 10am my partner has taken time of work to b there for the delivery... it's not arrived ... and when my partner calls b and q to complain we r told is a very busy weekend ... and we have been unlucky and someone would call us back....no one has??? Note to self and anyone else DONT BUY FROM B and Q they are so UNRELIABLE.”

Helpful Report

Posted 7 years ago

“Don't let B&Q do it I let B&Q do it They did it for £1,800 and more Cupboards ended up on the floor Glasses in pieces shattered everywhere, near my granddaughter playing there Don't let B&Q do it I let them do it They did it for £1,800 and more Worktops cut with gaps “You can hide that with a tile perhaps” Don't let B&Q do it I let them do it They did it for £1,800 and more Gap under the oven where a draw should be “You can't get much in it; you don't need it, you see” Don't let B&Q do it I let them do it They did it for £1,800 and more Check all the cupboards to see if they were safe and not about to crash to the floor He did and they were just waiting to fall Not safe, not safe at all Don't let B&Q do it I let them do it They did it for £1,800 and more I complained, I want fitting cost back Don't go to ombudsman fitter warned you will only get £250 I did, I was offered exactly that! Kitchen cupboards on the floor, glasses shattered everywhere, wonky worktops and fittings wrong £1,800 and more is a high price to pay, Quality fitting, let B&Q do it, is what the adverts say My advice is don't pay and never let B&Q do it Don't let B&Q do it I let them do it The quality and service was poor I want my money back no less and no more.”

Helpful Report

Posted 7 years ago

“Never use B&Q fitting service. Poor workmanship. Worktops cut wrong,, but worse of all cupboards fell off the wall. Other cupboards were found not to be safe and would have fell off eventually. Difficult to resolve issues. Fitting costs more than the kitchen costs. Impossible to get refund.”

Helpful Report

Posted 7 years ago

“I always use them to mix the exact colour paint I need & use their experts to decide on more complicated purchases like fitted kitchen units & what goes where etc. They are always helpful & friendly, the bigger branches have a greater choice of products & number of staff to help.”

Helpful Report

Posted 7 years ago

“Ordered a £7000 bathroom suite including fitting on may 19th after trying three separate occasions as computers down in the Ipswich store. We were given an installation date if the 4 th Sept already a long wait!! Now we receive a call to say they can now not start the till the 20th Sept with no valid reason! Husband and builder taken time off work and dog set to go into kennels all which we will be out of pocket for and b&q will not refund! Already made three payments but have nothing to show for it. Customer service appalling!! We are now wondering when or if we will ever have a new bathroom! Think very carefully if your choosing a b&q bathroom.”

Helpful Report

Posted 7 years ago

“stopped using this place ages ago I'm in the building trade never got what you want poor quality products at high prices.”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,599 reviews