B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a few bits on friday 3rd april, went to collect 24hs later to be told there 72 hours behind on picking and to go home and wait for a email, its now been 6 days with no email telephone line just rings with no answer, considering contacting bank to recall money, B&Q Reading you are a joke”

Helpful Report

Posted 6 years ago

“Placed my “Click&Collect” order on Sunday 5th of April around 11.00am, today is 9th of April and still nothing, well over 72 hours, no way to get in touch with customer support to find out what’s happening.”

Helpful Report

Posted 6 years ago

“I need some tiles as I brought some before the lock down but not enough so tried doing online which saying unavailable tried several different stores could see they are in stock. The next day my sister in law rang to say she had clicked and collected fence paint for outside! Which I dont see how painting a fence is essential in anyway . So I phone Halloween store and spoke to a lady as I said toles are essential as I cant have a shower until its finished and she told me they arent essential and that it not her problem yet I said about the fence paint and I got well yes I no people are ordering it but we allow it so that's it . And now B & Q are selling plants!!! They are not essential items in anyway!! Fuming is not the word the amount of money I spent in this shop to be treated so awfully my members have staff I will be now getting my kitchen and everything else out my house from other places instead as I had planned to buy it all from b & Q!!”

Helpful Report

Posted 6 years ago

“What a rubbish website. I need a tin of paint to finish restoring bedroom furniture, 3 in stock in Northampton store , it would not allow me to add to basket . I thought I will try another store , exactly the same outcome. I then phoned and spoke to a member of staff, who said it must be out of stock, what in every store . Frustrated does not cover it .”

Helpful Report

Posted 6 years ago

“Ordered on sunday Got email on Monday night saying it was ready Went to collect on Tuesday told that I needed 2 confirmation emails??? Returned Wednesday morning collected only 2 of the three items I ordered and when I got home one of the two was wrong Thankfully I only spent £27 quid so not the end of the world can’t be bothered to try to return and no sign of refund for missing item If you can’t operate a proper click and collect service then don’t bother and stop taking people’s money”

Helpful Report

Posted 6 years ago

“Fort kinnaird .gave the chap my 3 item list I was then approached by a angry aggressive member of staff this 5ft on the dot angry aggressive woman , started to interrogate me, with questions she already knew the answer too, she had watched the chap get the list heard the conversation with him disappearing to get the 3 items, she then said I should be grateful that we are allowed to get any matierials. She was using this pandemic to elevate her status and put on her gestapo jack boots. A little tyrant, using this terrible time to exploit for her own selfish nature, she also breached the social distancing rules, I could even smell her bad breath that is how close she got.”

Helpful Report

Posted 6 years ago

“Very disappointed. Click and collected on Thursday. Picked up item Saturday. They are obviously not taking this pandemic seriously. Not one of the staff had gloves. Wanted ID for a bag of plaster, people walking up to a display shed, asking details. No social distancing what’s so ever. One staff member taking a trolley with no gloves or cleaning it and passing it to another member of staff and then on to a customer. They need to take lessons from Toolstation and screwfix they are definitely taking this more seriously. Avoid Avoid”

Helpful Report

Posted 6 years ago

“B & Q Riverside, Nottingham I made an order with B &Q and arranged pickup under the Click and Collect system. I am in self isolation (high risk) and at a later date requested to change to home delivery. The service I received was first class from start to finish. Mark who dealt with my request (in store) and the deliveryman Steve, both had a lovely friendly, professional manner. Steve respected the social distancing rule during the delivery. I would highly recommend B& Q.”

Helpful Report

Posted 6 years ago

“Ordered for click and collect on Saturday 4 April email affixed stating we will have your collection ready within 24 hours. Now over 72 hours later still waiting for the call or e-mail to say I can collect need my order it is for replacement waste pipes to stop my garage flooding no not because I am storing toilet roll in there but my motorcycle and tools no answer on store phone, web site useless, customer helpline unanswered no where else to turn to now”

Helpful Report

Posted 6 years ago

“Went to get my click and collect. I explained I am front line NHS and ppe is short. Wayne the store manager was extremly helpful and get me lots of goggles to wear for work. Very polite and helpful. Thsnks Wayne i will share these with my colleague's. Excellent!!!!!”

Helpful Report

Posted 6 years ago

“The worst company in the world.. leave you hanging dry . Rude on the phone. Tell you go to the website place an order,the home delivery button is not working ????? Call to tell them and they say try again call again they say try again... how can a business like this even open with people like this running it. Nobody really cares it's crazy... they all want there wages but dont care about us... the bill payers .”

Helpful Report

Posted 6 years ago

“What a rubbish website first of all, not helpful to the trade. Second if you speak to a member of staff, equally unhelpful and just tell you back to the site. Just lost my trade. If I could give a minus 5 I would.”

Helpful Report

Posted 6 years ago

“Ordered ceiling boards, fairly easy because of current covid19 situation but can't get finishing plaster anywhere. Why let you buy one thing when you can't get what you need to finish job”

Helpful Report

Posted 6 years ago

“I tried to order exterior sealant to seal a window, but apparently this is a “non essential” item. I’ve just read though that they’re still selling plants. What a joke.”

Helpful Report

Posted 6 years ago

“The website is a joke and gives NO options to contact B&Q except by waiting on the phone for 45 mins+. They will deliver M10 washers but will not deliver the M10 x 100mm coach bolts to fit those washers. They refuse to deliver 4 x 8 plywood sheets but I can "click and collect" from the local store. The reason I need them delivering is (surprise, surprise) that they are too big to fit into my car. Earlier this year I had deliveries that failed to turn up. Customer "support" were a total joke and when the items did arrive they were damaged.”

Helpful Report

Posted 6 years ago

“I know everything is a little backwards with the COVID-19 going on, but I would even bother with the click and collect at B&Q. Clearly states 24 hour click and collect, I had to wait 48 for the email, and then had to wait over an hour in the car park for them to collect it for me. Absolute joke”

Helpful Report

Posted 6 years ago

“During these crazy times we still need to repair our homes so i called B&Q..... Blackpool i ordered online and i must say they have a great set up at B&Q Blackpool.... pallets outside no contact with anyone... i dont use nationals much but i have to say go b&q 100% spot on 10/10 .... its time to think out of the box and B&Q have surely done that... Keep Safe and well folks ~wereallinthistogether”

Helpful Report

Posted 6 years ago

“Ordered click and collect Friday and again Saturday.. website and confirmation emails saying will be ready within 24 and they can insure this..... well I'm still waiting to collect in the mean time b&q are sat there with my money and my products! UPDATE YOUR WEBSITE PLEASE AND BE HONEST ! 72 hours now and still nothing a complete joke b&q get your act together”

Helpful Report

Posted 6 years ago

“Online promise to 'Click and Collect' within 24hours. We ordered our goods and B & Q failed to have the items. With only 20min trading time remaining, we can now expect our items to be ready to collect tomorrow...... a total of 48 hours later and that's if they keep that promise which I very much doubt. Very Poor Customer Communication”

Helpful Report

Posted 6 years ago

“Refused to serve a key worker buying items for work .but happy to sell to the general public. rude SS trooper staff stopping people in the car park Will never buy from again hope to god they down the pan.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,665 reviews