B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for a delivery on the day before we had booked in a tradesman to do the job. No delivery, No phone call, No email to say it’s not coming. Called the local store who told us it’s on its way must of totally told a load of porkys.”

Helpful Report

Posted 5 years ago

“Web site has items as available for click and collect but at checkout nothing is available. What a waste of my time!”

Helpful Report

Posted 5 years ago

“Good products at decent prices, but deciding to remain open during the Coronavirus outbreak without any care for their staff is unacceptable. They’ve said they are providing an essential service, but there are no extra provisions for staff to stay safe & the whole store is open as usual. Paints, houseplants, lighting, & garden furniture are NOT essential & B&Q does not care about the safety of their customers or staff.”

Helpful Report

Posted 5 years ago

“I am utterly shocked that your stores are remaining open. You are putting your staff at risk by expecting them to work in the current crisis. Your goods are not essential despite what some of your customers seem to think. Please shut the stores. Paint and bedding plants are not items for which it is worth putting your staff's lives at risk.”

Helpful Report

Posted 5 years ago

“Bought paint which was placed on wrong colour stack and you refused an exchange because I lost my receipt... done with BnQ now never again not one penny from me”

Helpful Report

Posted 5 years ago

“i would like to give excellent feedback re staff member at lyons farm worthing branch. chap by the name of chris, who assisted me to check out and car. cheerful pleasant and there be an obvious shortage of staff and he being busy he gladly gave his time. thanks chris”

Helpful Report

Posted 5 years ago

“My bad experience was with TradePoint online I have purchased three convector heaters about 6 week ago one broke I contacted TradePoint online and it was exchanged in two days really fast I couldn’t fault it.After 3 weeks another broke so again I contacted TradePoint online they said they had no more in stock but there was one at my local B&Q Meir Park would I mind collecting it.Which I did they collected the broken one from the shop.After three weeks it broke again I contacted TradePoint online again and told them that I did not want a replacement I wanted a refund they said because I collected it from the shop they would have to refund me.I explained I originally payed for them online he said it didn’t matter I told him that because of the covid19 virus I could not leave the house because I had a serious lung problem I was on permanent oxygen can he refund me and collect the broken one from the shop as before.But he didn’t seem to careless he just said no it would have to be returned to the store and I had 45 days from when I received it to do so.It looks like I’ll be stuck with a broken radiator so much for customer service I’ll be cutting my trade card up and I think I’ll be doing my shopping at the local Wickes”

Helpful Report

Posted 5 years ago

“My husband and i visited B &Q in Wakefield yesterday 21st March 2020. We were helped by Luke that is Tradepoint Luke with sorting out our Tradepoint card. He couldn't have been more helpful,professional and friendly. He then continued to help us with the paint we needed. What a star. Great job Luke. Also a mention to the gentleman in the gardening dept. I couldn't find a flatbed trolley so he went and got one for me, loaded it with the compost and growbags that I needed even offered to take it to the till and load into the car which wasn't needed but a lovely offer and great service. Many thanks to both of you. Thankyou”

Helpful Report

Posted 5 years ago

“Went to Peterborough store today and met Nigel. I was needing all the help I could get, he was SO pleasant and helpful, and surprisingly knowledgeable..... it was his second day only. Thank you Nigel, let’s all be like Nigel!”

Helpful Report

Posted 5 years ago

“I just went into the Garthdee B&Q yesterday and the response I got from one of the staff I think her name was Penelope was amazing she was absolutely great in helping find exactly what I needed.”

Helpful Report

Posted 5 years ago

“Just came back from B&Q Becton to pick up my order, whilst leaving the store the security decided to randomly pick on me and my son to loudly ask if I had paid for my purchases. I have never been so embarrased in my life! I understand that security has a job to do but why single us out of everyone leaving. Whilst queueing I saw also lots of people leave with no question from him. I don't want to expand on why he came for u, because I think the card is widely overplayed! But the fact that my son thought the same and actually asked me for the first time in his life (12) if it was because we were a certain colour made me so sad because there seemed to be no other plausible factor as to why he decided to demean us like that. Even though i'll never be going back to that store, I hope this is looked into especially the video footage, as there is a difference between being vigilant and profiling, and untill you've geen a victim you can't comprehend how it feels!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“B & Q Worthing - thank you Chris for your help today. Staff there always helpful.”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with the non service at your Croydon branch today, between 13.20 & 14.05. Waited for over 40 mins for timber cutting despite FIVE call outs to two operatives who were on site. Also you have a bell on the counter, WHAT FOR ?????. Most of the staff were either outside smoking or at the onsite burger van, very few on the floor. You push the trade side but in all honesty its a joke, I just lost over 40mins of valuable work time today through incompetence. I then drove one mile up the road to Selco & had my timber cut straight away. One member of staff that did try to help said there was three managers on floor chatting together but didn't want to know. What hope have you got! The feeling i got there was the staff seem disenchanted with the so called hierarchy.”

Helpful Report

Posted 5 years ago

“Delivery date changed Twice at short notice. Not interested in my complaint on phone. I will no longer use company due to its very poor customer service. Bad for B&Q,lots of future business for Homebase.”

Helpful Report

Posted 5 years ago

“I visited the store in Charlton Greenwich, to buy flooring. I was helped by one of their staff members called Tatty. He made my shopping experience smooth and easy. He is very knowledgeable, gives advice and was extremely helpful.”

Helpful Report

Posted 5 years ago

“we went to B&Q Barnstaple approx 2 weeks ago we had great difficulty trying to find some some extra wallpaper to match what we had previously bought from the company, but one of the staff called Kirsty went to great lengths to help us find it. many thanks.”

Helpful Report

Posted 5 years ago

“I went to B&Q London, Lower Sydenham today 15.03.20. Darren was so knowledgeable, helpful and efficient. We ended up buying a lot more than we had planned because he showed us lots of good items and taught us how to use them. He even gave us a 20% off card!! Top employee. Jenny and Imahra were also amazing. Very patient , efficient and helpful regarding my enquiries. We will be back to buy a lot more things for our new kitchen, bathroom, door, etc. Thank you, B&Q :)”

Helpful Report

Posted 5 years ago

“We go into Torquay store regularly.today we went in and on way out going through checkout .i was rudely pushed out of the way by a male employee he pushed the large trolley into my back causing bruising to my back .the female on the checkout saw this and got the manager who said she would see someone higher up .I just can’t believe how rude he was”

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Posted 5 years ago

“Paula in the Northampton store What a helpful lovely lady. I wanted some little wheels that turn 360 degrees There was nothing available as I wanted such a small size. She went out of her way trying to think of an alternative even to the extent of googling it for me. Service like this should always be praised and I thank her very much”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews