B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 1.5 hours to get to get onto b&q web site at 8.30pm . ( was given 4 hour wait time mid afternoon to get on site) Utter shambles when on site, could not order second product ,kept returning me to original page then when finally at check out with one product could not check out as would not register postcode & returned me to start several times. Amateur effort it appears from Big name company . fully understand these are difficult times but b&q should either step up with web site or give up , in present circumstances. Suggest folks don’t even waste time or nervous energy on it.”

Helpful Report

Posted 5 years ago

“I waited 45minutes to get on your web site. Ordered 4 items for click and collect and was informed at checkout that none of the items were available at my chosen store despite them showing on that particular stores web site. Total waste of time, would never use the site or B&q again !!”

Helpful Report

Posted 5 years ago

“Absolutely shocking service. Ordered on 4th April for collection on 5th April. On the 5th April received an email stating - Do not go to store to collect until you receive an email or phone call. Money taken from my account straight away. No response from emails sent or from telephone, staff just pick the phone up and then put the phone down without speaking . It is now the 10th April still no communication from B&Q when to collect order. Do NOT Use Click & Collect”

Helpful Report

Posted 5 years ago

“Click and collect a joke rather than take your money tell people it's going to be a week”

Helpful Report

Posted 5 years ago

“Been waiting 1 week for my order waiting now in Farnborough for 1 hour to pick it up.they must be over 70 cars here this is last time I shop at bq All you think of is money you are like the rest of them waste of time 10/4/20”

Helpful Report

Posted 5 years ago

“Products over priced click and collect a joke just don’t bother ordering use tool station or builders merchants”

Helpful Report

Posted 5 years ago

“Placed x2 click and collect orders Saturday 4th and Sunday 5th to collect from the Farnborough branch. On the website, despite the Covid19 situation, B&Q make a big deal of saying items will be ready next day. Money taken from my account straight away, then receive an email saying to not just turn up to Branch and wait for a call . . well 120 hours later i'm waiting to hear anything. No response on phone, no easy email address to enquire to, no response to messages on Social Media - also seem to be one of the only eCommerce platforms that doesn't let you cancel your orders online Ordered items from other vendors since the 4th April and they've all arrived or been collected . .”

Helpful Report

Posted 5 years ago

“Placed an order on Fri 4th Apr, to collect on the 5th. Phoned on the 6th as I had no email for collection told 48hr delay. Phoned on 9th (96hr later) and told system was down and took my number. Not really expecting a call back at this rate tomorrow will be 120hr delay and counting, bet that's not on the Web site. Reading store is a complete shambles.”

Helpful Report

Posted 5 years ago

“Absolutely atrocious Took double the amount of money out of the account and didn’t process the order. Took a week of constantly ringing for someone to ring me back to refund my order which took another 3 days for only half to be refunded. Then tried to get my Order place and was told by a rude manager no, today it seemed u can not get anything because they change goods constantly He refused to get someone else to help me even though the 2 week constant issues were their fault Completely unhelpful and I still haven’t received all my money. Discussing”

Helpful Report

Posted 5 years ago

“I like to say how fantastic staff are in Durham during this tuff time A1”

Helpful Report

Posted 5 years ago

“Ordered a few bits on friday 3rd april, went to collect 24hs later to be told there 72 hours behind on picking and to go home and wait for a email, its now been 6 days with no email telephone line just rings with no answer, considering contacting bank to recall money, B&Q Reading you are a joke”

Helpful Report

Posted 5 years ago

“Placed my “Click&Collect” order on Sunday 5th of April around 11.00am, today is 9th of April and still nothing, well over 72 hours, no way to get in touch with customer support to find out what’s happening.”

Helpful Report

Posted 5 years ago

“I need some tiles as I brought some before the lock down but not enough so tried doing online which saying unavailable tried several different stores could see they are in stock. The next day my sister in law rang to say she had clicked and collected fence paint for outside! Which I dont see how painting a fence is essential in anyway . So I phone Halloween store and spoke to a lady as I said toles are essential as I cant have a shower until its finished and she told me they arent essential and that it not her problem yet I said about the fence paint and I got well yes I no people are ordering it but we allow it so that's it . And now B & Q are selling plants!!! They are not essential items in anyway!! Fuming is not the word the amount of money I spent in this shop to be treated so awfully my members have staff I will be now getting my kitchen and everything else out my house from other places instead as I had planned to buy it all from b & Q!!”

Helpful Report

Posted 5 years ago

“What a rubbish website. I need a tin of paint to finish restoring bedroom furniture, 3 in stock in Northampton store , it would not allow me to add to basket . I thought I will try another store , exactly the same outcome. I then phoned and spoke to a member of staff, who said it must be out of stock, what in every store . Frustrated does not cover it .”

Helpful Report

Posted 5 years ago

“Ordered on sunday Got email on Monday night saying it was ready Went to collect on Tuesday told that I needed 2 confirmation emails??? Returned Wednesday morning collected only 2 of the three items I ordered and when I got home one of the two was wrong Thankfully I only spent £27 quid so not the end of the world can’t be bothered to try to return and no sign of refund for missing item If you can’t operate a proper click and collect service then don’t bother and stop taking people’s money”

Helpful Report

Posted 5 years ago

“Fort kinnaird .gave the chap my 3 item list I was then approached by a angry aggressive member of staff this 5ft on the dot angry aggressive woman , started to interrogate me, with questions she already knew the answer too, she had watched the chap get the list heard the conversation with him disappearing to get the 3 items, she then said I should be grateful that we are allowed to get any matierials. She was using this pandemic to elevate her status and put on her gestapo jack boots. A little tyrant, using this terrible time to exploit for her own selfish nature, she also breached the social distancing rules, I could even smell her bad breath that is how close she got.”

Helpful Report

Posted 5 years ago

“Very disappointed. Click and collected on Thursday. Picked up item Saturday. They are obviously not taking this pandemic seriously. Not one of the staff had gloves. Wanted ID for a bag of plaster, people walking up to a display shed, asking details. No social distancing what’s so ever. One staff member taking a trolley with no gloves or cleaning it and passing it to another member of staff and then on to a customer. They need to take lessons from Toolstation and screwfix they are definitely taking this more seriously. Avoid Avoid”

Helpful Report

Posted 5 years ago

“B & Q Riverside, Nottingham I made an order with B &Q and arranged pickup under the Click and Collect system. I am in self isolation (high risk) and at a later date requested to change to home delivery. The service I received was first class from start to finish. Mark who dealt with my request (in store) and the deliveryman Steve, both had a lovely friendly, professional manner. Steve respected the social distancing rule during the delivery. I would highly recommend B& Q.”

Helpful Report

Posted 5 years ago

“Ordered for click and collect on Saturday 4 April email affixed stating we will have your collection ready within 24 hours. Now over 72 hours later still waiting for the call or e-mail to say I can collect need my order it is for replacement waste pipes to stop my garage flooding no not because I am storing toilet roll in there but my motorcycle and tools no answer on store phone, web site useless, customer helpline unanswered no where else to turn to now”

Helpful Report

Posted 5 years ago

“Went to get my click and collect. I explained I am front line NHS and ppe is short. Wayne the store manager was extremly helpful and get me lots of goggles to wear for work. Very polite and helpful. Thsnks Wayne i will share these with my colleague's. Excellent!!!!!”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews