B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for B&Q to come back to me as I have not had notification to pick up my click and collect order however they said I have picked it up & have taken payment. You can’t call them, and I have emailed 3 times to find out what to do with no response. Totally understand these are challenging times but to not have any easy way to contact them is frustrating. I have no idea what to do now. I am hoping to get a response to my emails but other than that I will have to try and recover the money via my credit card company.”

Helpful Report

Posted 5 years ago

“Came in today, I was met by a lovely lady from Trade her name was carol she was very pleasant and helpful. I just want to say thank you to her. Keep smiling and keep safe under these circumstances.”

Helpful Report

Posted 5 years ago

“Awful. Whilst we all understand the CV-19 restrictions, a little help would have been appreciated. Went to collect a bag of PostCrete to repair a fence post. It weighs 20kg. I am 60 y/old and physically very small. The staff member dropped the 20kg bag on a pile of pallets and said "I'm not coming near your car" and walked off before I could ask if there was any way of getting some help. Have been in pain from having to lift too heavy a weight for the rest of the day. Disgraceful and I will go without rather than buy from them again.”

Helpful Report

Posted 5 years ago

“The Click and Collect service clearly doesn't work. We had a phone call this morning, it said that our items are ready to pick up. Went to the store and there was complete chaos, the staff didn't know what to do, there was no systematic order in place. We just left after an hour's wait. Waste of time.”

Helpful Report

Posted 5 years ago

“I waited 45 minutes in your virtual queue. Then spent same time searching website and filling Badley only to get kicked out of the site and put back in the queue. What a total waste of time. Is there any point at all me spending another 2 hours trying to buy from your site? This system doesn’t work.”

Helpful Report

Posted 5 years ago

“Used click/collect for middlesborough store ,order placed 16/4/ ,got comfirmation to pick up 17/4. When we got there we parked in a bay till we were seen too . All i can say was staff ,security guard were all doing a fantastic job . Well done boro bnq .”

Helpful Report

Posted 5 years ago

“Was in a virtual queue for over an hour. When it was my turn it said ‘redirecting you to B&Q page’... But redirected me to another virtual queue for 59 minutes. Not happy at all.”

Helpful Report

Posted 5 years ago

“Try getting in touch using a Ouija board, you might have more success!!!! Ordered items over a month ago, appealing!!!!! Some of the staff are wearing masks, reminds me of a certain Mr. Turpin!!!! Just don't bother, read the reviews.”

Helpful Report

Posted 5 years ago

“Click and collect what a complete and utter joke. A 3 year old could run a better service, paid for 17 items to be told 9 days !!!! later they were not in stock. Still waiting for a refund, do yourself a favor and shop elsewhere.”

Helpful Report

Posted 5 years ago

“After 10days I got an email picture of a bar code nothing else so I assumed it was my turn got there, waited in qu for forty mins got to burger King when a bloke was coming up the line to inform me that from then there was a 3 hour wait, bear in mind I went on Sunday to be told they were not doing it that day, if they keep their website up to date for the people who keep their company going we could have a better understanding as we know we are in unprecedented times, but I will leave my refund till a later date I will not be buying from bnq again.”

Helpful Report

Posted 5 years ago

“Rubbish waited 3 hours to pick up materials to do a customers roof that's was open due to the fact B&Q said they had what I needed in stock after 3 hours sat in there car park waiting for click and collect and a customer with out a roof I was told we don't have it in stock I have paid for it already can they not do stock checks before they take your money and a refund is a joke now I have to explain to my customer they have no roof until I source out more materials ridicules.”

Helpful Report

Posted 5 years ago

“Absolute shambles from ordering to attempting to collect. Received an email saying to come to the store from 8am today waited in a long queue to be told that in fact my order was not ready. Ordered same item from Argos, paid online, instant click and collect, waited less than 10 minutes, collected item then home. Don't take people's money if you can't deliver a service. Maybe you should contact Argos for some advice....”

Helpful Report

Posted 5 years ago

“Absolute shambles. Don't waste your time. After waiting over an hour on Tuesday I finally got on the site and placed my order for a small charcoal bbq and coals etc. Read all the blurb, paid and was notified to wait for confirmation before going to the store. I received an email saying my order would be ready for collection anytime after 8am today. Just home, still fuming.... waited in a queue of cars for over half an hour to be told that in fact my order was not ready..... Asked to speak to someone from management to be fobbed off with an excuse that it's head office's fault. Perhaps if they had thought of getting a memeber of staff to go down the line of cars letting people know that wouldn't have been too difficult? I wasn't the only one turned away. Poor show. Went online to Argos, ordered a small bbq etc, paid online and went off to collect it instantly. Only had to wait for 10 minutes to collect. Maybe someone should take note...you won't be getting my money again.”

Helpful Report

Posted 5 years ago

“I have queue for more than an hour then when is my turn and then they kick me of and I have to queue for other hours bad bad service”

Helpful Report

Posted 5 years ago

“Shocking why put things on a website for sale that says in stock when in reality there's nothing. Keeps you waiting for an hour for nothing”

Helpful Report

Posted 5 years ago

“Placed an order online after waiting around 2 h to get on their website. I order some timber and then wait for their confirmation. I receive text message after 3 days at 6 am in the morning that my order is ready to collect so I went to the store as soon as they opened at 8 am. Been waiting 2.5h for 10 timber boards that they couldn't find. Car park was full and they are trying to sort 3200 orders at the same time. They moved me all around the car park from A to F then to E. I had huge surprise when my timber boards arriwed. I honestly think that this is the perfect opportunity for stores like B&q to sell everything that they didn't sell before due to poor quality. The worst timber I ve ever seen. Noticed few other customers disappointed and looking to return some paving that was scratched all over. I wouldn't take that timber even if they would just give away.”

Helpful Report

Posted 5 years ago

“Customer service was very poor. OK to return stuff though.”

Helpful Report

Posted 5 years ago

“I ordered some small (but vital) items on 6th April for a job I'm doing (replacing gutters and downpipes on a customer's house). Got an email straight away telling me NOT to come to stire until notified etc. I know how to follow instructions so waited and got on with other things. Got email on 13th saying items ready. Wen to store today (15th) to collect. Lots of cars in carpark so parked alongside. B&Q worker came out and asked me when I placed order and did I get phone call saying they were ready. I was a bit surprised at this as I'd followed instructions and printed off the confirmation email ad brought photo ID. Anyway guy took my order number and said someone would come to my (numbered) bay with the goods. Girl came out with them after about 45 mins. Sorted. However in this time there were all sorts of a*******s coming up who obviously can't follow instructions and one **** was asking to speak to a manager as he couldn't get his stuff immediately. Follow the guidelines folks. It's not a normal time just now and this system will work if you let it”

Helpful Report

Posted 5 years ago

“Ordered materials two weeks ago got delivery date for 10.04.20 order never arrived have tried various customer service phone numbers and email even emailed CEO to no avail no acknowledgement of my emails no idea when or if I'll receive goods but payment has been taken”

Helpful Report

Posted 5 years ago

“Tried and failed several times. You shouldn’t send emails saying collect on a certain day, to drive 25 miles to be told there’s a glitch you should wait for a call. You shouldn’t let people pay £100s for a delivery within 4 days to be told 2 days later you won’t get your delivery for 3 weeks. What’s the point. Better off closing and not pissing people off. Trying now to get refunds for £100s No one to talk to, feels impossible.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,630 reviews