B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have desperate need to repair a roof and know my local store has the items I need. Waited 65 mins to get online to click and collect as we have available transport. Allowed me to put into basket then said click and collect option not available. Deliver was free so decided to go with this. Took all my details then said deliver not available....AHHHHH.....WHAT A WASTE OF TIME”

Helpful Report

Posted 6 years ago

“Sadly after what i believe to be great customer service normally i can't get a reply to my o line form i have completed twice now. I have paid for goods& delivery.I was text to say the delivery would be delivered Easter Sunday A.M which i thought was strange. No delivery yet 9 days later no reply & nowhere to go.I,m sure things will be resolved soon.”

Helpful Report

Posted 6 years ago

“Terrible website, no confirmation of order but money taken from my account. Unable to speak to anyone, just directed to the website to complete a form that won't submit. Really annoying after waiting in a queue for an hour, now I don't want my order - just a refund!!”

Helpful Report

Posted 6 years ago

“Awful website design at these times, if I was in charge I'd fire the imbeciles running your website. WAIT in the queue for over a hour to then spend a hour going through what can't be delivered which isn't automatically shown. Silly yes as it only involves a simple coding, Anyway after about 2 hours the website crashes and sends me back to waiting in the queue for 40mins without completing my order... Thanks for wasting my time you utter c***s, I'm purchasing of your competitors now. Yours sincerely a potential customer.”

Helpful Report

Posted 6 years ago

“Ok, we are going through a hellish time at the moment and online shopping is the only way to order products. So waited in my online queue, got in after 30 minutes, that's fine. Now not really knowing what are essential items and the website indicates nothing. So I proceed to order my items, paint, paintbrushes, wd40, Lawn seed, vegetable seeds and a few other items, basically things that will keep people in lockdown sane by being able to do jobs around the home and I get to checkout and it tells me these items are not available for click and collect and I can save them for a later date. Ok, so I get that these are not essential items according to B&Q, but why let people search, add to basket and then blow you out at check out. A complete waiste of time. Why not simply get the B&Q website guys to only show the essential items. B&Q's website has always be rubbish even before the current situations. JUST TOTALLY RUBBISH. And it's worth mentioning that some of the items that are not available for click and collect are available for click and collect and are cheaper on the Screwfix ordering app...B&Q and Screwfix are owned by the same parent company !!!!!!!!!”

Helpful Report

Posted 6 years ago

“No contact for over a week regarding my order, no reply to emails or facebook messages, website contact page doesn't work. Shocking customer service, they say 3 days wait but actually it is 4 times that time. They are still taking orders and taking peoples money. They have furloughed many workers when they have record high sales so it seems they are even defrauding the government. Very poor example from a major company. I will never use them ever again”

Helpful Report

Posted 6 years ago

“These are difficult times and I was expecting a stressful experience with my Click and Collect. I placed an order with B&Q and was informed by email that they would let me know when I could collect my order which they did. I arrived at the store and queued to give my order number. Waited a short amount of time to be called to collect my order (except for bark which customers collect themselves). Previous reviewed commented that walkie-talkies were not used by staff but as far as I could see this did not disrupt the service. The area where bark was stored was low in stock but quickly replenished by staff. Staff very pleasant and helpful. Very calm and organised. Queued for final check out which was quick and not at all stressful. Some customers were moaning about really silly things, e.g., couldn't find bedding plants, I was just grateful that most of the stuff I ordered was available and that staff were there to serve me, which they did very well. Thank you B&Q. I am very happy with the service you provided and very grateful that you are continuing to provide a service in these challenging times.”

Helpful Report

Posted 6 years ago

“Terence gullson Terence here 🎅🏻 APPALLING ABSOLUTELY APPALING WAITED ON THE ONLINe PORTal for 5 hours just to get to some rude manager who told me my trowel was out of stock .mindboggling how such an essential item would be out of stock is this GLOBAL crisis .🙉bunch of melon heads”

Helpful Report

Posted 6 years ago

“3.5 hour wait on click&collect in the car park - they aren’t even using walkie talkies, instead walking inside each time to communicate - absolutely moronic”

Helpful Report

Posted 6 years ago

“It would appear that during the coronovirus epidemic that B&Q are offering home delivery and click and collect services. That's good, problem is that the stuff I wanted (paint mostly) is unavailable even for click and collect. I had to wait one hour to get onto the B&Q site to find this out as I could not contact the store by phone. Bah.”

Helpful Report

Posted 6 years ago

“Shocking service We purchased worktops from b&q delivery was around 2/3 weeks 1 week before they supposed to be delivered had a email saying do not take your old kitchen out theres a delay on delivery kitchen had already been taken out at this time and is ready for the worktops to be fitted we have no cooking facilities till we receive worktops they was supposed to ring us on delivery date with new delivery date they didn't they did ring two days later to say they are sorting it they will ring us in a week and half to let us know what's happening with the worktop. Sick of this now I just need these worktops if u cant get them to me I'll get them from some where reliable”

Helpful Report

Posted 6 years ago

“Still waiting for B&Q to come back to me as I have not had notification to pick up my click and collect order however they said I have picked it up & have taken payment. You can’t call them, and I have emailed 3 times to find out what to do with no response. Totally understand these are challenging times but to not have any easy way to contact them is frustrating. I have no idea what to do now. I am hoping to get a response to my emails but other than that I will have to try and recover the money via my credit card company.”

Helpful Report

Posted 6 years ago

“Came in today, I was met by a lovely lady from Trade her name was carol she was very pleasant and helpful. I just want to say thank you to her. Keep smiling and keep safe under these circumstances.”

Helpful Report

Posted 6 years ago

“Awful. Whilst we all understand the CV-19 restrictions, a little help would have been appreciated. Went to collect a bag of PostCrete to repair a fence post. It weighs 20kg. I am 60 y/old and physically very small. The staff member dropped the 20kg bag on a pile of pallets and said "I'm not coming near your car" and walked off before I could ask if there was any way of getting some help. Have been in pain from having to lift too heavy a weight for the rest of the day. Disgraceful and I will go without rather than buy from them again.”

Helpful Report

Posted 6 years ago

“The Click and Collect service clearly doesn't work. We had a phone call this morning, it said that our items are ready to pick up. Went to the store and there was complete chaos, the staff didn't know what to do, there was no systematic order in place. We just left after an hour's wait. Waste of time.”

Helpful Report

Posted 6 years ago

“I waited 45 minutes in your virtual queue. Then spent same time searching website and filling Badley only to get kicked out of the site and put back in the queue. What a total waste of time. Is there any point at all me spending another 2 hours trying to buy from your site? This system doesn’t work.”

Helpful Report

Posted 6 years ago

“Used click/collect for middlesborough store ,order placed 16/4/ ,got comfirmation to pick up 17/4. When we got there we parked in a bay till we were seen too . All i can say was staff ,security guard were all doing a fantastic job . Well done boro bnq .”

Helpful Report

Posted 6 years ago

“Was in a virtual queue for over an hour. When it was my turn it said ‘redirecting you to B&Q page’... But redirected me to another virtual queue for 59 minutes. Not happy at all.”

Helpful Report

Posted 6 years ago

“Try getting in touch using a Ouija board, you might have more success!!!! Ordered items over a month ago, appealing!!!!! Some of the staff are wearing masks, reminds me of a certain Mr. Turpin!!!! Just don't bother, read the reviews.”

Helpful Report

Posted 6 years ago

“Click and collect what a complete and utter joke. A 3 year old could run a better service, paid for 17 items to be told 9 days !!!! later they were not in stock. Still waiting for a refund, do yourself a favor and shop elsewhere.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews