B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“without doubt the most useless diy website of all time. don't waste your life on there going around in circles. endless requests to reset password then back in line and another 60 minute wait. with many other companies struggling with no chance of business this one can't even take the opportunity of easy business. for goodness sake isn't there a single diy store out there that can scale up and get this business?”

Helpful Report

Posted 5 years ago

“The great deception. Carona virus numbers being faked. Real chronic life threatening health issues do not get recorded as main cause of death, but testing positive for corona virus does, 1600 a day die in uk always have. Sensationalising by the media strikes fear in to public. Question everything use critical thought and consider there is real un censored news out there, Truth health freedom. Dont trust the media, Become citizen journalist. To help you get started Dell bigtree highwire He is still on you tube. Stand for fact based evidential reasoning . Remember there are always hidden agendas, now go find them. Steven strong”

Helpful Report

Posted 5 years ago

“Please read this and then USE WICKES INSTEAD. Placed online order Sunday 5 April, next day collection. All items in stock and available at branch on Monday 6, 3 PM rang Farnborough branch to ask why no email and was told “won’t be today, will be tomorrow” Tuesday rang branch, after 35 attempts got through to switchboard, no one picked up telephone, Thursday rang head office to be told that they will ring branch and ring me back in afternoon, no call back received. Rang again Thursday to be offered refund as we are too busy! Asked employee why they are then still taking orders online to receive no response, only to be offered refund again, total lack of empathy and honesty!. Today Monday 13 April. I’ve had no contact from anyone at B&Q they have my money and I’m still waiting for my goods. Why have they continued to take orders and customers money when they have no idea when they can fulfil these orders? This should not be allowed! They have no concept of honesty or integrity, they take your payment immediately and then take ages to issue a refund all the while they are of course earning interest on your funds. This is cyclical and blatant profiteering on a grand scale at a time of national emergency and when people are Struggling financially and they’re offering a refund time of a week! This is absolutely shocking and should receive government oversight after we are all through this very tough period. Trading standards, local MP, complain to them all when you can!!.”

Helpful Report

Posted 5 years ago

“Like so many, waited for an age in the virtual queue. Items I wanted to order were noted as in stock but when I went to check out was informed none of my order was available for "Click and Collect". Same for two other B&Q stores within reasonable distance to me. So, if not available for click and collect, you are not doing delivery and your stores are closed........ Not impressed.”

Helpful Report

Posted 5 years ago

“Waited over an hour in the virtual queue. Said my items were in stock, went to pay and then said said the items were not available. Think you should just close the store and online altogether as you clearly can not cope and you are just annoying your customers.”

Helpful Report

Posted 5 years ago

“click & collect confirmed item to be picked up. a week later still no product. ordered from Wickes & got the items next day”

Helpful Report

Posted 5 years ago

“Poor quality building materials. When reporting issues no return. The hand tools the same. Broken Bosch drill returned to customer service in warranty period. They asked me to call Bosch in Germany. They are selling industrial waste. From 5 pallets of block one pallet was broken to small pieces. The quality for the rest of them was rubbish too. It is only suitable for landfill. Useless.”

Helpful Report

Posted 5 years ago

“Eventually got onto the website and ordered plaster after it stated was in stock. Three days later I get an email saying it’s out of stock! Waste of time and they have my money for at least a week before I get a refund - always considered them a joke but they have surpassed themselves again!”

Helpful Report

Posted 5 years ago

“Waited and still waiting 7 days ago still nothing I definitely won’t be shopping there again”

Helpful Report

Posted 5 years ago

“Sorry to write this review in the current climate...but.. I waited in the virtual queue yesterday for just under two hours, no problem with that at all, I was informed the site was closing at 6pm . At 4pm I was at the front of the queue and really happy, when directed into the store the site said it was closed. Not happy and very disappointed.”

Helpful Report

Posted 5 years ago

“I have shopped at b&q for years . But after this experience I will be deleting my online account. The way the website is set up is in my opinion borderline fraud. While making your order you are told that the same item's are available for next day click and collect only. To find out at the end of the process that there is at least a three day wait for your order and no way of cancellation online. B&Q are laughing all the way to the bank. While customers face long waits B&Q make millions in interest on customers money”

Helpful Report

Posted 5 years ago

“Ordered 4 packs of feather edge and I can tell you it was terrible I will never order this item again half were broken and warped before use, stay away or waste you money.”

Helpful Report

Posted 5 years ago

“You A-HOLES! I was in the 'VIRTUAL'' air for AT LEAST 1hr & 30 mins & that's WITHOUT the air being 'PAUSED!' for AT LEAST 45 mins! Why was it paused? I understand you want to do 'essential' work from 18:00 but at least let those on your site continue shopping BEFORE you throw them off!!! I would have been LONG FINISHED by 6pm of the air I was in hadn't paused for so long I got to the 'virtual shop door' when it stated 'less than 1 minute to get on the site' when it chucked me off! What a waste of my time you morons! Let your customers at least finish what they are doing, RUDE & IGNORANT! DON'T WASTE MY TIME!”

Helpful Report

Posted 5 years ago

“I placed an order and had an email to say collection on Saturday. Waited all day for phone call and nothing received, so went to the store 30 minutes before close only to be told there is a 72 hr backlog by a member of staff. Why don’t they tell you when you place the order. What a terrible service. My advice, go to Wickes.”

Helpful Report

Posted 5 years ago

“ordered 4/04/2020 still no email, I have noticed what I ordered is out of stock on their website now, so why did they take my money on 6/06/2020 I have emailed them but just a standard reply saying do not travel until you have had an email.”

Helpful Report

Posted 5 years ago

“Waiting 3 days for a click &collect without hearing a thing if they don’t have the stuff you want why take your money a email when they think they may have it would be nice avoid b&q”

Helpful Report

Posted 5 years ago

“Ordered on 5th of April, still nothing, money been taken from my bank account and nothing in return, no email, no texts, NOTHING. Want to cancel my order and again- no way of doing that:-)”

Helpful Report

Posted 5 years ago

“Can some up in one word really..Abysmal. Ordered some timber for click and collect on 08 Apr 2020 at 0750 hrs, instructed by B&Q that order would be available for collect by 1pm the following day or within 24hrs. It is now Sat 11 Apr 2020, still no message,email.txt whatsoever from B&Q, cannot even go into my acct. It really is unforgivable the way B&Q are treating their customers in this day and age with internet ordering etc. B&Q should have shut down their ordering system till it caght up with existing orders instead of taking peoples money and promising a service to which they cannot provide. They may well be sitting laughing having all that money coming into them and not supplying the service..but this episode will come back to haunt them I am sure.”

Helpful Report

Posted 5 years ago

“After waiting for 1-45 mins in a queue to order post crete at my local store I went through the click and collect procedure only to be told they had none in stock despite their site saying they had 60 bags. I was redirected to another store and paid for 2 bags to be collected after 1-30 today Saturday. I've not had any emails or messages, No contact whatsoever. I don't know if I should go to my store as I have no proof of purchase, I will not be using B&Q click and collect again. They have taken my money but no contact from them.”

Helpful Report

Posted 5 years ago

“I went on the website and it says i have to wait in a queue to view the website and start shopping but even Tesco doesn't ask you that what the hell is going on? Set up your website game B&Q so shocked!!”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews