B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company in the world.. leave you hanging dry . Rude on the phone. Tell you go to the website place an order,the home delivery button is not working ????? Call to tell them and they say try again call again they say try again... how can a business like this even open with people like this running it. Nobody really cares it's crazy... they all want there wages but dont care about us... the bill payers .”

Helpful Report

Posted 5 years ago

“What a rubbish website first of all, not helpful to the trade. Second if you speak to a member of staff, equally unhelpful and just tell you back to the site. Just lost my trade. If I could give a minus 5 I would.”

Helpful Report

Posted 5 years ago

“Ordered ceiling boards, fairly easy because of current covid19 situation but can't get finishing plaster anywhere. Why let you buy one thing when you can't get what you need to finish job”

Helpful Report

Posted 5 years ago

“I tried to order exterior sealant to seal a window, but apparently this is a “non essential” item. I’ve just read though that they’re still selling plants. What a joke.”

Helpful Report

Posted 5 years ago

“The website is a joke and gives NO options to contact B&Q except by waiting on the phone for 45 mins+. They will deliver M10 washers but will not deliver the M10 x 100mm coach bolts to fit those washers. They refuse to deliver 4 x 8 plywood sheets but I can "click and collect" from the local store. The reason I need them delivering is (surprise, surprise) that they are too big to fit into my car. Earlier this year I had deliveries that failed to turn up. Customer "support" were a total joke and when the items did arrive they were damaged.”

Helpful Report

Posted 5 years ago

“I know everything is a little backwards with the COVID-19 going on, but I would even bother with the click and collect at B&Q. Clearly states 24 hour click and collect, I had to wait 48 for the email, and then had to wait over an hour in the car park for them to collect it for me. Absolute joke”

Helpful Report

Posted 5 years ago

“During these crazy times we still need to repair our homes so i called B&Q..... Blackpool i ordered online and i must say they have a great set up at B&Q Blackpool.... pallets outside no contact with anyone... i dont use nationals much but i have to say go b&q 100% spot on 10/10 .... its time to think out of the box and B&Q have surely done that... Keep Safe and well folks ~wereallinthistogether”

Helpful Report

Posted 5 years ago

“Ordered click and collect Friday and again Saturday.. website and confirmation emails saying will be ready within 24 and they can insure this..... well I'm still waiting to collect in the mean time b&q are sat there with my money and my products! UPDATE YOUR WEBSITE PLEASE AND BE HONEST ! 72 hours now and still nothing a complete joke b&q get your act together”

Helpful Report

Posted 5 years ago

“Online promise to 'Click and Collect' within 24hours. We ordered our goods and B & Q failed to have the items. With only 20min trading time remaining, we can now expect our items to be ready to collect tomorrow...... a total of 48 hours later and that's if they keep that promise which I very much doubt. Very Poor Customer Communication”

Helpful Report

Posted 5 years ago

“Refused to serve a key worker buying items for work .but happy to sell to the general public. rude SS trooper staff stopping people in the car park Will never buy from again hope to god they down the pan.”

Helpful Report

Posted 5 years ago

“A total waste of space these days. Ordered some floor tiles for home delivery, when they arrived it was only 50% of the order - thats when the hassle started, tried to get the other 50%, more hassle, finally managed it, then I tried to return the excess, more hassle - need I go on? Needless to say I wont be returning.”

Helpful Report

Posted 5 years ago

“If only I could give no stars. I ordered online click and collect. What I ordered was not the product they brought out to me. I gave them a copy of my invoice. A few minutes later a young lad came out with the same items. When I said you don't have what I ordered he said this is your order, it has your order number on it. When I said he should look at the bottom of the invoice he could see that it was not the same product he accused me of getting aggressive and backed away. Next thing I know is bully boy security came out and he was aggressive. He tried to say i went for the young lad and even got another member of staff to say he saw that. This guy spoke very little english and was mystified but obviously felt he had to be loyal, he wasn't even there!!!. I was told to leave the carpark and they were refusing to serve me. I had to ask about my money. They said they were going to refund me and the young lad smiled and said that will take 5 days. How can this be right. The order number might have been right but the goods didn't match up with the invoice. Nobody was prepared to look at their mistake. Oh well, all my business gone. I shall be dealing with companies who have competent staff in future. Let's hope this company doesn't last much longer.”

Helpful Report

Posted 5 years ago

“I have been trying to order materials online for the past 2 weeks with no result. lost count of calls made to their customer services with no help or resolution. The staff who are answering their calls are oblivious to any issues. They all keep on saying the same things. Why would a company advertise click and collect service on their website and customers unable to order single piece of item through their website? I have now given up on them totally and will not spend a single penny with them once all this pandemic problem is over.”

Helpful Report

Posted 5 years ago

“You gave us a click and collect time of after 18.00hrs. When I arrived there were a lot of other cars waiting who had also been given this information but your store was closed. Why in the present situation do you have people coming out unnecessarily. Very bad practice for a large company”

Helpful Report

Posted 5 years ago

“Absolute shower of 5hit Totally messed up my bulk order and told me I had to wait 4 weeks for the delivery Now I've got to cancel skips and re-arrange the build schedule I'll never use them again. Hope they go bust”

Helpful Report

Posted 5 years ago

“Every second through media all we can hear is : unprecedented times, crisis, times like these. Everywhere we go people are loosing their jobs or suffering Furlough with redundancy to follow. B&Q are responding to this crippling financial time by refusing to refund UNUSED store top up cards, purchased through work schemes, even though not a single item is available to purchase online. Well done B&Q for once again not understanding the social situation and flat refusing to help those in dire need, at a time when you refuse to offer alternative services.”

Helpful Report

Posted 5 years ago

“I appreciate under present circumstances coronavirus .however with modern email facilities they would confirm your delivery. I was promised delivery yesterday you carnt leave a message how bad this is .they take your money .and leave you in the lurch . Not good for .b and q .seems a lot of companies are doing the same .customer services arnt good”

Helpful Report

Posted 5 years ago

“Today I wanted to buy some colour to finish to paint 1 bedroom. I went to b&a in solihull and the shop was closed because of the coronavirus. One of the staff members said need to order online and to collect. That's was okay for me, however nothing was available online. Again I asked 1 staff outside doing some deliveries and she said there is only essential think. She suggested to call the customer service if they can give help. Once I called this morning at 11.42 am was an horrible lady by the phone, she was really rude. She said we are selling only essential think, during this conversation I see a staff member coming outside with trolley with flowers to give to the customer. Disappointed I said over the phone why flower are possible to collect and paint is not???? I think flower is not essential to buy during this period 🤔🤔🤔 She didn't answer to me and she closed the call. I think that lady should work in the jungle not as Customers service. Awful service very disappointed. Never again I will go to this shop”

Helpful Report

Posted 5 years ago

“Click and collect is a joke, told ready go to store, told not ready. Told go back again next day. Top prices bottom service, awful :(”

Helpful Report

Posted 5 years ago

“Disgusted that B&Q remains open during pandemic. B&Q is not an essential service. You are putting staff and customers at risk. Terrible that you told staff who need to isolate because of vulnerabilities they will not be paid!! Never going to purchase from B&Q again!!!!”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews