B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big thank you to Sara Nicholson at B&Q kitchen department at Bury Bridgehall industrial park. Sara made kitchen and bathroom plans for us, she was professional, patient, knowledgeable, creative and friendly. Thanks again Sara, Brenda & Andy Saunders”

Helpful Report

Posted 5 years ago

“Just wanted to say thank you to Terry at Solihull on Sunday, had a long list for my projects in my new home, Terry took me around the store to complete my list and give me some great ideas for completing other jobs I needed. Thank you, will be back soon and hope Terry is around to help out.”

Helpful Report

Posted 5 years ago

“I have had two trips into the Doncaster store... One where an assistant refused to let me inspect a replacement part for a toilet cistern.. a product in opaque polythene which may or may not be the right one, I just went to Toolstation... always great in there.. My second trip into B & Q was a few days ago.. My oven had stopped working and I wanted to pick up a new one with as little fuss as possible.. Lots of ovens in boxes but the display area being rebuilt, so nothing on display. Little fat rude woman tells me OBVIOUSLY I cant see one for another few weeks... SO why are the staff in the Doncaster store always so bloody rude? Well done to the little fat woman, B & Q lost a big sale, and I will never go in B & Q Doncaster again!”

Helpful Report

Posted 5 years ago

“Great Customer Service Mark (Kitchens). I recently bought a kitchen from B&Q Greenwich on the 25th Jan. I was very impressed by Mark Lee’s customer service. He not only was very patient but had a very in-depth knowledge of the product gave a lot of useful tips. I was initially going to and buy a kitchen from Benchmarx but the level of exceptional customer service won me over. Mark definitely deserves a raise 😊 Thank you a lot for all the help Mark.”

Helpful Report

Posted 5 years ago

“Terrible Quality is appalling, doors veneer coming off Drop constantly Customer service is worse we have ever had Wrong items sent, then repackaged damaged items, worse experience we have ever had 4 years and it need replacing”

Helpful Report

Posted 5 years ago

“I would like to say a big thank you to Lisa in the Blackpool store ( kitchen department) for helping me and my wife Karen pick the right kitchen we wanted she did not give any hard sell and very pleased with her service thank you again Lisa keep the good work up 👍BLACKPOOL STORE”

Helpful Report

Posted 5 years ago

“David at Ayr was a pleasant soul who made you feel welcome to the store”

Helpful Report

Posted 5 years ago

“Ordered 2 oak end panels for kitchen refurb at the beginning of November 2019. 2 panels were delivered to home address and one was oak and the other cream. I took the cream one back and told bemused staff. A new one was reordered and I’m still waiting. I’ve now been told this item is no longer available. Do not bother with this company , they are useless. My 8 year old granddaughter knows the difference between oak and cream and says she will apply for a summer holiday job when she’s old enough. She can point out to staff the difference in colours. Thank you to Daily Mail and money saving expert.”

Helpful Report

Posted 5 years ago

“Being watched by staff looking for screws,, incinuations being made regards me opening box's even though there's box's and box's already opened ,,being questioned by staff members who think they know what there doing, give me a break,, maybe if you had a screw taped to the outside,, for the less DIY entusiast it might make life easier,,, Will not be back ill stick to woodies,, friendlier service and you don't get staff pretending they know what there doing.”

Helpful Report

Posted 5 years ago

“I dont think speaking to someone in 'building supplies' about kitchen worktops should be encouraged - especially when its B&Q. In my experience even their kitchen designers leave plenty to be desired (and they are supposed to be experts).”

Helpful Report

Posted 5 years ago

“I have had the most wonderful experience in your Lincoln Store yesterday and today....... I rang the store yesterday to enquire about Kitchen worktops and spoke to Simon Gibson in Building supplies It is without exaggeration to say he could not have been more helpful. Today I went into the store to make the purchase he recommended and I could not have had better service. He was fantastic, and I am delighted with the products and the advice he has given me. I hope you will convey my very sincere thanks to him. He is a credit to your store and an exemplary representative of your company.”

Helpful Report

Posted 5 years ago

“I Booked an appointment before the Christmas with the Yeading Branch for Tuesday 14th Jan at 2pm. I want to fit new wardrobes in 2 bedrooms. I got an email on Monday the 13th to say they have changed my appointment as per my request to 15th Wednesday at 10am. I did not request any change of appointment. I then get another email today telling me that this appointment has been now changed to 2pm on the Wednesday. I also had a phone from Donna telling me of the change in the time. I told her that as B& Q had made these changes without first contacting me, I no longer wish to do business with them. If they mess around with my appointments, they surely will mess around with my order. I shall spend my money elsewhere. If I could give a Zero score, I would.”

Helpful Report

Posted 5 years ago

“Another chain that used to be good enough for hardwares but standards are slipping, electric tool quality not as good as it used to be but OK for short term use I guess they just want to keep the cycle going for buying and selling,, wood supplies are good though [stanmore B&Q]”

Helpful Report

Posted 5 years ago

“Inis Audrey and Harmony are three brilliant ladies that did their upmost to sucssfully source some discontinued kitchen handles at B and Q. All three were persistent and just would no give up! Thanks to them our kitchen is now complete again. Truly they went the extra mile their customer service was EXCELLENT! Thanks very much.”

Helpful Report

Posted 5 years ago

“I ordered 4 doors and eventually had 8 delivered and 4 rejected for damage over 3 deliveries. My fitter had to come back twice to fit the doors. I spent over 2 1/2 hours waiting to be connected to Customer Service, even then they would not even try to expedite my replacements. The delivery company data for contacting them (reference #) did not work on the website so I could not re-schedule their delivery (they had delayed it 3 times in one day). I wrote to the only director whose name I could find 6 weeks ago and have had no reply (Veronique Laury the CEO is leaving). Great shame as we used them for similar purchases 14 years ago and they were great.”

Helpful Report

Posted 5 years ago

“Absolutely disgusted at the customer service at the Gravesend store. This is the SECOND time I’ve had this experience with two separate security guards now after complaining about members of staff about their rude, abrupt and obvious manner to other customers! The security and another member of staff have made it very obvious that they are follow us the entire way around the store, winking at other members of staff! At the while myself and my husband have our 7 month old child in the pushchair and my 9 year old son is holding hand asking why the woman is following us! Not only do I feel uncomfortable it’s inappropriate and entirely unnecessary! We should not have to go into a store and made to feel like thieves!!!”

Helpful Report

Posted 5 years ago

“We have just spent an hour or more in the kitchen planning department of the Chelmsford with a young man called Dan. What a lovely young man. Couldn't do enough to help us and was very patient when sorting our kitchen out. A credit to your store.”

Helpful Report

Posted 5 years ago

“Don't buy anything from this useless company all they want is your money I ordered cupboard doors for my kitchen and kitchen wall units on Jan 1 2020 got email back saying being delivered on 21 Jan so started taking cabinets down ready for new ones then get phone call today 11jan 2020 saying can not deliver due to no stock nasty lady on phone she then told me that they where hoping to get stock in but took money knowing they we're not getting any I have spent loads of money I will not be using this company again so got no cupboards on walls Mr m j holden”

Helpful Report

Posted 5 years ago

“I went to the Oldham store where my wife had orders the wrong paint, Marie the Scottish lady was so helpful in resolving quite a complicated issue and I feel she bent over backwards to help me Thanks. marie”

Helpful Report

Posted 5 years ago

“After buying a kitchen from B&Q I noticed that on of the cupboard shelfs were missing. This was some time ago. I decided to go into the Bedford store to look for a shelf. I couldn't see any the size I wanted but did come across some off cuts. I also noticed a circular saw. So hey... I took the tiny piece of chipboard to the checkout. The lady charged me £3 and when I asked if she could get somebody to size it up for me she said ohh no we don't cut off cuts. Over the years I have spent £1000's in B&Q. This is what they call after service.?”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews