B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A total waste of space these days. Ordered some floor tiles for home delivery, when they arrived it was only 50% of the order - thats when the hassle started, tried to get the other 50%, more hassle, finally managed it, then I tried to return the excess, more hassle - need I go on? Needless to say I wont be returning.”

Helpful Report

Posted 6 years ago

“If only I could give no stars. I ordered online click and collect. What I ordered was not the product they brought out to me. I gave them a copy of my invoice. A few minutes later a young lad came out with the same items. When I said you don't have what I ordered he said this is your order, it has your order number on it. When I said he should look at the bottom of the invoice he could see that it was not the same product he accused me of getting aggressive and backed away. Next thing I know is bully boy security came out and he was aggressive. He tried to say i went for the young lad and even got another member of staff to say he saw that. This guy spoke very little english and was mystified but obviously felt he had to be loyal, he wasn't even there!!!. I was told to leave the carpark and they were refusing to serve me. I had to ask about my money. They said they were going to refund me and the young lad smiled and said that will take 5 days. How can this be right. The order number might have been right but the goods didn't match up with the invoice. Nobody was prepared to look at their mistake. Oh well, all my business gone. I shall be dealing with companies who have competent staff in future. Let's hope this company doesn't last much longer.”

Helpful Report

Posted 6 years ago

“I have been trying to order materials online for the past 2 weeks with no result. lost count of calls made to their customer services with no help or resolution. The staff who are answering their calls are oblivious to any issues. They all keep on saying the same things. Why would a company advertise click and collect service on their website and customers unable to order single piece of item through their website? I have now given up on them totally and will not spend a single penny with them once all this pandemic problem is over.”

Helpful Report

Posted 6 years ago

“You gave us a click and collect time of after 18.00hrs. When I arrived there were a lot of other cars waiting who had also been given this information but your store was closed. Why in the present situation do you have people coming out unnecessarily. Very bad practice for a large company”

Helpful Report

Posted 6 years ago

“Absolute shower of 5hit Totally messed up my bulk order and told me I had to wait 4 weeks for the delivery Now I've got to cancel skips and re-arrange the build schedule I'll never use them again. Hope they go bust”

Helpful Report

Posted 6 years ago

“Every second through media all we can hear is : unprecedented times, crisis, times like these. Everywhere we go people are loosing their jobs or suffering Furlough with redundancy to follow. B&Q are responding to this crippling financial time by refusing to refund UNUSED store top up cards, purchased through work schemes, even though not a single item is available to purchase online. Well done B&Q for once again not understanding the social situation and flat refusing to help those in dire need, at a time when you refuse to offer alternative services.”

Helpful Report

Posted 6 years ago

“I appreciate under present circumstances coronavirus .however with modern email facilities they would confirm your delivery. I was promised delivery yesterday you carnt leave a message how bad this is .they take your money .and leave you in the lurch . Not good for .b and q .seems a lot of companies are doing the same .customer services arnt good”

Helpful Report

Posted 6 years ago

“Today I wanted to buy some colour to finish to paint 1 bedroom. I went to b&a in solihull and the shop was closed because of the coronavirus. One of the staff members said need to order online and to collect. That's was okay for me, however nothing was available online. Again I asked 1 staff outside doing some deliveries and she said there is only essential think. She suggested to call the customer service if they can give help. Once I called this morning at 11.42 am was an horrible lady by the phone, she was really rude. She said we are selling only essential think, during this conversation I see a staff member coming outside with trolley with flowers to give to the customer. Disappointed I said over the phone why flower are possible to collect and paint is not???? I think flower is not essential to buy during this period 🤔🤔🤔 She didn't answer to me and she closed the call. I think that lady should work in the jungle not as Customers service. Awful service very disappointed. Never again I will go to this shop”

Helpful Report

Posted 6 years ago

“Click and collect is a joke, told ready go to store, told not ready. Told go back again next day. Top prices bottom service, awful :(”

Helpful Report

Posted 6 years ago

“Disgusted that B&Q remains open during pandemic. B&Q is not an essential service. You are putting staff and customers at risk. Terrible that you told staff who need to isolate because of vulnerabilities they will not be paid!! Never going to purchase from B&Q again!!!!”

Helpful Report

Posted 6 years ago

“Paid for a delivery on the day before we had booked in a tradesman to do the job. No delivery, No phone call, No email to say it’s not coming. Called the local store who told us it’s on its way must of totally told a load of porkys.”

Helpful Report

Posted 6 years ago

“Web site has items as available for click and collect but at checkout nothing is available. What a waste of my time!”

Helpful Report

Posted 6 years ago

“Good products at decent prices, but deciding to remain open during the Coronavirus outbreak without any care for their staff is unacceptable. They’ve said they are providing an essential service, but there are no extra provisions for staff to stay safe & the whole store is open as usual. Paints, houseplants, lighting, & garden furniture are NOT essential & B&Q does not care about the safety of their customers or staff.”

Helpful Report

Posted 6 years ago

“I am utterly shocked that your stores are remaining open. You are putting your staff at risk by expecting them to work in the current crisis. Your goods are not essential despite what some of your customers seem to think. Please shut the stores. Paint and bedding plants are not items for which it is worth putting your staff's lives at risk.”

Helpful Report

Posted 6 years ago

“Bought paint which was placed on wrong colour stack and you refused an exchange because I lost my receipt... done with BnQ now never again not one penny from me”

Helpful Report

Posted 6 years ago

“i would like to give excellent feedback re staff member at lyons farm worthing branch. chap by the name of chris, who assisted me to check out and car. cheerful pleasant and there be an obvious shortage of staff and he being busy he gladly gave his time. thanks chris”

Helpful Report

Posted 6 years ago

“My bad experience was with TradePoint online I have purchased three convector heaters about 6 week ago one broke I contacted TradePoint online and it was exchanged in two days really fast I couldn’t fault it.After 3 weeks another broke so again I contacted TradePoint online they said they had no more in stock but there was one at my local B&Q Meir Park would I mind collecting it.Which I did they collected the broken one from the shop.After three weeks it broke again I contacted TradePoint online again and told them that I did not want a replacement I wanted a refund they said because I collected it from the shop they would have to refund me.I explained I originally payed for them online he said it didn’t matter I told him that because of the covid19 virus I could not leave the house because I had a serious lung problem I was on permanent oxygen can he refund me and collect the broken one from the shop as before.But he didn’t seem to careless he just said no it would have to be returned to the store and I had 45 days from when I received it to do so.It looks like I’ll be stuck with a broken radiator so much for customer service I’ll be cutting my trade card up and I think I’ll be doing my shopping at the local Wickes”

Helpful Report

Posted 6 years ago

“My husband and i visited B &Q in Wakefield yesterday 21st March 2020. We were helped by Luke that is Tradepoint Luke with sorting out our Tradepoint card. He couldn't have been more helpful,professional and friendly. He then continued to help us with the paint we needed. What a star. Great job Luke. Also a mention to the gentleman in the gardening dept. I couldn't find a flatbed trolley so he went and got one for me, loaded it with the compost and growbags that I needed even offered to take it to the till and load into the car which wasn't needed but a lovely offer and great service. Many thanks to both of you. Thankyou”

Helpful Report

Posted 6 years ago

“Went to Peterborough store today and met Nigel. I was needing all the help I could get, he was SO pleasant and helpful, and surprisingly knowledgeable..... it was his second day only. Thank you Nigel, let’s all be like Nigel!”

Helpful Report

Posted 6 years ago

“I just went into the Garthdee B&Q yesterday and the response I got from one of the staff I think her name was Penelope was amazing she was absolutely great in helping find exactly what I needed.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,665 reviews