B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to B & Q as a remote for fire didn't seem to work after I changed batteries the Sales associate looked at it adjusted a spring and it worked. So helpful at Edge Lane.”

Helpful Report

Posted 6 years ago

“Visited B&Q Dundee today and was met by one of your staff I,m sure his name was Peter,he was very pleasant and knowledgeable makes a welcome change to be met with such a cheery helpful chap, well done keep up the good work.”

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Posted 6 years ago

“Dozens of sliding wardrobe doors no track!! Ordered track was informed it was 3-7 days delivery paid in full only half an hour later was informed it was 14 days staff have no clue about deliveries shocking service.”

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Posted 6 years ago

“My husband and myself went into your branch in Harlow today 9th March. and as we were paying we were greeted by a lovely young lady with the loveliest smile, great attitude, friendly happy.. And amazing service, very refreshing, her name was Jamie... Well done!!!!”

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Posted 6 years ago

“I just had to leave a review on B&Q customers service and delivery service the are the best I have ever ordered from and we are in the construction business 35 yrs now. I ordered some wardrobe doors recently , had to return two as I ordered the wrong size,it was no problem when I phoned them they gave me a pick up date and brought me a replacement, they even phoned me ahead to let me know when they would be with me. I have been so impressed with B&Q customer service and delivery service 🚚 I would give them 5out of 5👍🏻😀”

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Posted 6 years ago

“I was at Culverhouse (Cardiff) store yesterday and was buying paint. I was attended by Joan who was brilliant, she saw me waiting as other staff were busy with other customers and she served me immediately. She mixed the paint and showed me the mixed colour and was totally friendly and professional. A real asset to your store.”

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Posted 6 years ago

“Great service at timber saw by Matt”

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Posted 6 years ago

“Would like to thank Robyn at the Havant store for helping with my person I support Sort out a new shower hose”

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Posted 6 years ago

“my wife and myself went to the longwall green Bristol store on friday06april to buy wallpaper. but not enough rolls of our chosen design was available so "becky"(bless her heart) offered to have our require amount of paper to our design requirements delivered to our door asap with NO charge. I am unable to praise her high enough as she went above and beyond the call of duty to ensure we had the correct amount of our desired wallpaper thankyou very much becky”

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Posted 6 years ago

“I visited B&Q in Chester yesterday. I've always found the staff to be pleasant and helpful with the rare exception. I feel i just have to mention Jordan, the lovely man who helped me with heavy toilets, sinks and wooden flooring and loaded them into my car for me. Nothing was too much trouble for him. Polite, helpful and friendly a credit to the store. I was also helped by a lovely lady called Sheena. I was purchasing quite a lot and when some flooring fell by the checkout, she immediately went to pick it up and help me even though she's only recovering from surgery herself. I hope B and Q Chester take note of the exceptional service Jordan and Sheena provide to customers. Everyone is very quick to complain but when an excellent service is delivered it should be recognised.”

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Posted 6 years ago

“Called in your Skipper's lane branch today what a pleasure it was. I was in the flooring dept and was helped by a lady called Gaynor. Very helpful and knowledgeable. She was an absolute pleasure as well. Well done!!”

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Posted 6 years ago

“Called B and Q 1 /3/20 To look at bathrooms , mentioned display , told we could buy them at a bargain price , met a guy called Darren near display , he unscrewed them while we waited put them on a trolley, less than half price , great service no hard sell , great service from this company really informal , this is the way forward , B and Q Lincoln a great shopping experience.”

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Posted 6 years ago

“Visited Portrack Lane Stockton-on-Tees on Saturday and Sunday and was very professionally served by a lovely lady Sophie, both days she promoted the B&Q app and took her time to explain it. She genuinely wanted to help her customers and this was evident in her manner. A big well done to Sophie she is an asset to your store and certainly deserves praise.”

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Posted 6 years ago

“We have today ordered a bathroom suite from the Bridlington branch. It was by no means easy as there were stock issues with our first two choices. However the experience was still a positive one due to the professionalism of Fran, the sales adviser. He went to alot of trouble to deliver an excellent customer experience, was meticulous in his handling of our order and his product knowledge was also excellent.”

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Posted 6 years ago

“I visited the Huntingdon branch of B and Q with a query on my made to order mixed paint. It was a few shades lighter once applied. Rhiannon looked after me, she was excellent. She offered advice and spent time adjusting the mixture and tones until it was exactly right. 10/10 for customer service. I use B and Q for many purchases and this confirms that I will indeed be returning and highly recommending. thank you Rhiannon and B and Q!”

Helpful Report

Posted 6 years ago

“I came in to the Portrack B&Q on Wednesday 26th Feb! Asked 2 members of staff to help me with ‘Draw handles’ an older women told me ‘go down there you’ll see the handles for a door then be round there’ SO HELPFUL! (not) Another member of staff said ‘Yeah Isle 20’ I personally thought staff members were supposed to be welcoming and take you to the isle? Both members of staff weren’t helpful at all! Left me struggling trying to find the correct handle that I needed within such small time because I needed to be somewhere! If someone had of helped me I wouldn’t have been late!! I believe the staff need more training on ‘CUSTOMER SERVICE’ Thanks :)”

Helpful Report

Posted 6 years ago

“I ordered 3 very expensive tins of paint on line on the last day of the 3 for 2 offer. I chose click and collect from my local store. Received a voicemail the next day saying that they were cancelling my order as they didn't have the stock in the store I had chosen to click and collect from. There was no warning on the website when I ordered that there was no stock at the store or that they would not order the paint in for me. If there had been a warning I would have chosen free home delivery and the paint would have been sent from a central point. So because of the poor website ordering design/the ordering system not checking stock at the chosen store at point of order/B&Q ordering the goods in to the local store, I will be over £60 out of pocket. I wouldn't even give one star but had to, to post a review. Thanks B&Q!!!”

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Posted 6 years ago

“Devizes branch. Hannah was so very helpful and patient last evening, mixing and remixing Valspar paint to find a match and then carrying the tins to the checkout and to my car. Thank you Hannah.”

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Posted 6 years ago

“My sister and I went to B &Q in Sutton, London branch today and I am very pleased to say we met a very helpful, pleasant gentleman called Gerald in the paint mixing section. He was very kind, knowledgeable had excellent customer service skills. I got paint for my new kitchen which I am very happy with. The other staff were also very helpful. I would recommend this branch of B and Q to everyone.”

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Posted 6 years ago

“Charlie in the B&Q in Milton Keynes is the man to go to if you need any item in store....his knowledge is unrivalled! He is the absolute professional and gentleman... I will be writing to B&Q headquarters For the wonderful customer service That was received from this gentleman l.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews