B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not expect a delivery from them. Do not expect an explaination or to speak to anyone who can give you any sense. First day of failed delivery was told no-one answered door. second day of failed delivery just didn't turn up. Rang number and told accident in warehouse. No one was going to ring us to let us know it wasn't coming. Phew just don't waste your energy with them .”

Helpful Report

Posted 11 years ago

“I have paid for and should have received my Dimplex Jazz electric stove by the 8th April, still no delivery. Not only have I had to contact b&q twice to be told that my parcel has been delivered to the wrong part of the country and have been told it'll be delivered tomorrow on 2 different days, I'm still non the wiser as to what parcel force are doing with my parcel, when is it being delivered? The lack of communication is shocking. The delivery service is the worst I've received. Through the delay and lack of being in the know, being lied to by 2 B&Q advisors I have lost any trust in your company and have lost any future custom from me and my family. I will be taking my business else where. What is happening with my parcel??”

Helpful Report

Posted 11 years ago

“The worst customer service I have ever had. I went to pick up 6 large bags of gravel, they extremely heavy and awkward to handle. As I put them into my trolley, 3 members of B&Q staff were there and not one of them asked if I needed any assistance as I obviously struggling. Unfortunately the bad service carried on at the kiosk as the young girl working was impolite and unhelpful. When I pushed, my very heavy, trolley to the car, going past several members of staff, the only person that offered to help me put the gravel in my car was a member of the public as he could see I was struggling.”

Helpful Report

Posted 11 years ago

“Second time that orders placed on the internet haven't been delivered on the day promised. The usual excuse offered that its coming direct from the manufacturer and their courier. Its the last time I will order from B&Q on line and will advise every one to think twice. Very poor service. At least by not ordering from them again it will mean I'm not wasting my time and loosing money!”

Helpful Report

Posted 11 years ago

“Ordered a radiator via "click & Collect" An email from B&Q said... Available to collect from 12:00pm tomorrow from Preston - Bamber Bridge store. I went to collect at approx. 6.30 pm...what a fiasco!! I waited in the queue for at least 15 minutes, obviously not enough staff, they seemed totally disinterested in customers, even talking about the time of their breaks and days off. Was eventually served...by about 3 assistants as no one knew what they were doing, and guess what... my radiator wasn't there!! I had to choose "Click & Collect" as it stated on your website... "Our stores do not stock this product" I had a plumber coming the day after at 9am to fit the radiator so as you can imagine I was not best pleased. I cancelled the order and was told by an assistant my money would be refunded in 48 hours...it actually took 7 days! Now...I thought I would look to see if I could perhaps get another radiator as the plumber was booked...and guess what...I found the exact same radiator in store!!! Can you see why I said it was a fiasco:(( Perhaps more customer service training all around would be a good idea. In these competitive times we customers can choose to spend our cash where we want and I chose my local B&Q, don't think I will again.”

Helpful Report

Posted 11 years ago

“My partner was so impressed with a B&Q employee he needed to leave a review on him. Name of employee is Krishna Wynn-Jones at the Rhyl B&Q Store, a very helpful, attentive, knowledgeable person a real credit to the Store in Rhyl. Helped Tremendously with our query. Would Highly Recommend him.”

Helpful Report

Posted 11 years ago

“Read today Easter Sunday on b and q bilston would be open from 10 o'clock till 4 o'clock, but on arriving it was closed.Why was it posted on web page it would be open we was not the only people to trust this imformation, who was responsible for putting this imformation on web page?”

Helpful Report

Posted 11 years ago

“Web site tells us its open today but on arrival it was closed. Well done B & Q”

Helpful Report

Posted 11 years ago

“Rude, confrontational and aggressive member of staff called rob that works in Northampton B and . When questioned after he misused the baby changing area, causing me to wait for around 15 minutes, he was rude and confrontational, raising his voice causing my baby to become upset. He then physically slammed a door into me stopping me from walking through the door and hurting my foot. Disgusting treatment of customers, upsetting and shocking experience. Not a baby friendly store at all. Baby changing facilities are also filthy and disgusting.”

Helpful Report

Posted 11 years ago

“Ordered a product online at 5:50 for collection the next day after 12. Got a call at 9:05 the following day to say the product was ready for collection. First class service on this, it is a pitty other places don't do it as good.”

Helpful Report

Posted 11 years ago

“i was most impressed with b&q, I ordered on line a greenhouse on sunday 29th march 2015 they phoned me on wednesday 1st april to say it's been delivered on thursday 2nd april how quick was that? even though it said it would be delivered within 7 working days excluding saturday & sunday & the delivery driver was very golly. Lisa, kidderminster”

Helpful Report

Posted 11 years ago

“Today I went to your store in Bexhill on Sea I was horrified at the poor customer service from the check out operator named Josh. He was miserable,unfriendly and rude. The company needs to train in HOW to welcome customers, and realise they are the face of your company,”

Helpful Report

Posted 11 years ago

“I am disgusted with the delivery and customer service I brought bifold doors they came and then they had no fixtures so I called them waited forever on the phone for them to pick up finally they told me they will pick that one up and drop another off well they picked it up but never dropped it off I then phoned again they told me it's on it's way Iv been waiting 8 hours after so many calls and getting a headache they give me another number and guess what they did drop it off someone else's house and they couldn't even let me know ????????”

Helpful Report

Posted 11 years ago

Helpful Report

Posted 11 years ago

“If I could give no stars I would I think b and q delivery is crap Iv been waiting for my bi fold doors finally came then the Were no fixtures, screws etc to it so they told me they will collect it and drop the other one off only then they came to collect and guess what no door so I phoned and they said it will be there today I waited 8 hours gave them a call 5 times at the end they gave me a direct number to deliverys and guess what they dropped it off someone else's house without telling me ???? I would never get a delivery done by b and q waste of money and waste of my time they've just made by day crap ????????????????????”

Helpful Report

Posted 11 years ago

“DO NOT go to B & Q if you want anything fitting. They fitted a bathroom for my mum. Firstly,not all the fittings & tiles etc ordered arrived.We contacted the store and spoke to the designer who told us we decided we didn't want a tile border which was a complete lie. He was very confrontational & aggressive when we pointed out that we never said we didn't want the border anymore. Once the bathroom was complete the washing machine stopped working along with the central heating, which they initially were reluctant to help with. Eventually they did send several plumbers out- not of which were able to fix the problem as they weren't fully trained boiler engineers. They also left us with several loose wires. Please beware.”

Helpful Report

Posted 11 years ago

“Reading store: wanted to buy 3x sliding wardrobe doors & shelving system, trying to get somebody to take the order was nigh on impossible, passed from pillar to post & told to speak to any staff dressed in purple uniform as they were the customer liaison people. First couple we spoke to one said " i'm on my lunch break & just having a chat ask at the tills & they will put a call out " (on the shop floor I would assume you were working) The other one said she was kitchens not bedroom help & advised we go to the till. Went to the till, call was put out by the staff there & we were then ignored & still nobody arrived to help us spend the best part of £900. Eventually asked to see the manager who passed back the message he was busy & the till supervisor can deal with us. If he couldnt be arsed then I couldnt be bothered to spend my money at B&Q.........in fact I got the same items cheaper from Ironmongery direct. Am I surprised they are shutting 60 stores..........................No not at all !”

Helpful Report

Posted 11 years ago

“Just wanted to say how very satisfied I was with a telephone enquiry I made today to the Beeston Ring Road, Leeds B & Q store (Saturday 28 March 2015) when I spoke to Shafiq. He was very helpful as I was enquiring about an item I had been looking for, for some time. I had checked the B & Q website to see if this particular item was sold and all I could find was a pack of 12, costing £50. I only wanted to purchase 2 or 3 bottles of bio ethanol oil for a bio ethanol fire we had recently inherited when we just moved house. Shafiq managed to find me this product (which is not listed on the B & Q website). He had to put me on hold twice whilst he enquired for me - and gave me the Product Number. He told me to ring my local store and give them this number, just to make sure they had it in stock. It was very reasonably priced and worked out cheaper than having to buy 12 bottles for £50, so........... Thank you Shafiq. Jenny”

Helpful Report

Posted 11 years ago

“I have bough some paint of your rochdale department which was valspar silk 5ltr x2 code n: 8915 44+15/16 8930 1y 8935 44+14/16 Cost me £70 and a further £21 on valspar silk 2.5ltr I also purchased 4 sachets of glitter at the price of £6 each All of the above purchased has been wasted as I have returned with the above paint code to purchase a further 7 and a half litres of the same paint code which was totally mismatched when I have had it painted on. I then returned to have this paint issue rectified to which I was quite arrogantly told was at no fault of your own. So I have had to pay for another two and a half litres which is also a total mismatch. This has resulted in a waste of money on the original 5 litres purchased as well as the 4 sachets of glitter as this was a final coat product and is now having to be repainted with an extra cost of the decorator fees. If I am totally honest I have used yourselves many a time and this is by far the worst experience I have had from such a well renound organisation who pride themselves on delivering the best in customer satisfaction snap service. I would like to be refunded. The assistant named laura was very rude and did/was not cooperating at all and accepting fault. The glitter in the paint is not showing as a result of mix matched paint I am very frustrated I have spent a total of £115 I hope u can be reasonable and refund me for the mistake b and q has made I have attached images of the paint on my walls looking forward to hearing from you and hear Wat has to be said thanks Yours sincerely Ikhlaq yousaf”

Helpful Report

Posted 11 years ago

“B&Q Motherwell, dealt with a guy called Ricky. I was in the store myself looking for numerous items for decorating my first home alone. I had no clue what I needed just a very vague list. Ricky was a great help and ensured I had everything I needed with no hard sales pitch very friendly and pointed out items he has used himself which were good quality but at more reasonable prices. Great service. Thank you.”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,665 reviews