B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would! I ordered some laminate flooring,underlay, beading and paint (decorating bedroom) online, got a txt to say coming Friday (great up to this point), when it came I was 2 boxes short of laminate and one beading strip was snapped in half and I only had one half in the box! was told to email so rather than waiting I rang, they didn't have a clue why I was 2 boxes short and the paint was being delivered by a different company! And will now have to wait till TUESDAY for the other boxes. I'm doing my room tomorrow and currently sleeping on a mattress downstairs so I won't be doing that till Tuesday!”

Helpful Report

Posted 11 years ago

“Do yourself a favour, buy from somewhere else. Ordered one door on the 15th, chose delivery for the 21st, so far so good. Got a text confirming delivery for the 21st but guess what, 21st came and no door. Tried the customer services number, but they were experiencing 'heavy call volume' so despite my call being 'important to them' I only managed to speak to someone after my 4th attempt. He was was 'very sorry' but as the courier was now closed he could offer no explanation but promised to ring me back the following morning. The following morning rolled round but of course no call was received, so I rang them. Coincidentally they were experiencing 'high call volume' and once again my call 'was important to them', eventually I got through. This time they were 'very sorry' and offered to call their courier.....but the courier was not picking up the phone, so B&Q promised to call me back..........guess what. On the day I ordered a door from B&Q I also ordered a full bathroom suite from a Victoria Plumb (they had got much better reviews, but didn't stock the door I needed), 5 wall panels from Wickes, some plumbing fittings from Screwfix and something else on Amazon. All arrived as promised on the 21st. Fur coat and no Knickers. Is B&Q closing down?”

Helpful Report

Posted 11 years ago

“B&Q is without doubt the most disconnected, disjointed and poorly run organisation. If you want to go an buy an overpriced pot of paint, then head straight to B&Q! If you want to be thoroughly disappointed - then B&Q is for you. If you want common sense, decent customer service and confidence in aftersales, then you really need to go somewhere else! It is just a shame that I can't score them as ZERO!”

Helpful Report

Posted 11 years ago

“Called into my local B&Q in Merthyr Tydfil Thursday evening. Picked up some self-leveling floor compound, and a few other related things, I planed on a spot of DIY at weekend. When I reached the checkout I was told that the self-leveling floor compound was not for sale unless I had a trade card. Went down the road to Wickes, bought everything I needed, no problem. Will never waste time at this store again.”

Helpful Report

Posted 11 years ago

“I've ordered full kitchen and full bathroom plus garden equipment for fort Kinnaird store Edinburgh. My order was done over the phone I have never had a problem with BNQ and always found the staff very helpful :) anything I needed changed or returned there would be no ifs or buts... it was done.... Would like to give a big thank you to Jordon from customer service who I placed my order with today 14/05/15 he was extremely helpful and very polite on the phone...well done :) Louise from Edinburgh :)”

Helpful Report

Posted 11 years ago

“The most misleading and slack company everrrrr....went to their diy class which website claims runs ever week. Went on monday morning, traveling almost 3 hours to surrey all the way from where I live... only to find that these guys stopped doing theclassez 2 weeks ago. Still went inside, another lady claimed they still run them!!!! In their own store??? Something not quite right there.. its a glaring sign that the company just doesnt care. Still cant get over the fact that companies like these exist. Cmon guys even small companies bother to update whats on and whats not on their website. Shows they are just not bovvered. Will never buy anything from them, and definitely a big no no to friends & family”

Helpful Report

Posted 11 years ago

“Purchased from Chelmsford store 125L bag of compost I had to struggle to get it on the trollie as no staff available to help , I asked the till operator could she get someone to help put it in the car , she asked ""well how did you get it "" ? ( I put it on myself ) she called for someone to help me , I waited 15mins then gave up I then attempted to load it my self , a gentleman an O.A.P like myself loaded it for me . this has happened on several occasions Need to get your act together”

Helpful Report

Posted 11 years ago

“Hello, I had worse ever experience with the purchase of furniture panel from local store in Becton. Order number 87236895. Customer service in that store is appalling!!! I purchased goods of total value of £140 and also ordered home delivery. As the goods were on the top shelves it could not be done on the day or next day. I paid for the goods and delivery and was given a receipt with a promise that somebody will call in the next 3,4 days. The week had past, no one called. I called numerous times to find out about the order, only to be put through random departments. Finally, a chap from kitchen department answer the phone and was able to look in the system and found out that the forklift driver was sick so the goods can't be dropped down and somebody will call me when the goods are dropped. No one called, so I called again and found out that goods are now on the shop floor but can only be delivered the following week. I arranged the alternative transport as I couldn't leave the builders waiting and the item was not available in other stores. When we arrived in the store my ordered goods were not reserved or put away with order number, they were just on the shop floor so had we not arrived on time they could have been sold. I bought my goods 28th of March. My delivery charge has not yet been refunded. Yes, you guessed right! I am being put through from department to department! I also spoke to manager who was not interested in any feedback and reffred me straight to head office. Employees including the manager in that store don't know their product, don't know their policies and lack basic common sense customer service.”

Helpful Report

Posted 11 years ago

“Purchased rolls of turf 2 weeks ago and the quality was poor and part not usable.”

Helpful Report

Posted 11 years ago

“Samantha at Luton branch very. Knowledgeable and helpful and customer oriented well done”

Helpful Report

Posted 11 years ago

“Bought an extra box of tiles than we needed, so took them back. We were told that their policy is 45 days, but we could have a credit note. Then the manager came a long with the worst attitude ever and told us that the policy is rigid and we can't have the credit note. Policies are policies, but this experience has not left me feeling particularly warm towards B&Q”

Helpful Report

Posted 11 years ago

“B&Q delivery service is appalling. We should have had our delivery on 28th april which was booked a week previous. We waited and in the end phoned customer services to find out what was happening as had had no communication regarding delivery. We were told delivery would a certain time slot. We were then told we would not get the delivery because of problems at the depot, then we were told it would be delivered and then would not. Upshot was that we did not receive our delivery and would get it on 30th. april. My husband stayed at home all day for this delivery which did not happen. My money for item was taken on 23rd april. No real apology and no compensation. I will not be ordering from B&Q again.”

Helpful Report

Posted 11 years ago

“Order placed on 4th April and till now I missed half of the ithems. Embarrassing for B&Q they just still my money. I can't finish my project because of that. Every time I call customer support they send me with nothing. Buy somewhere else !!!”

Helpful Report

Posted 11 years ago

“I bought some valspar mixed coloured paint - bright green! at b and q in queensbury. When I got home I opened it and it was white- so I took it back and told the lady on customer services..- she didn't seem to believe me- called the manager who came and had a look, then instead of apologise ing said ok we won't charge you for another one- well obviously!!!! As you gave me totally wrong coloured paint in the first place and wasted petrol and my time. !! Infact he didn't apologise- just said these things happen- pretty terrible customer service..”

Helpful Report

Posted 11 years ago

“After purchasering our garden furniture from Leigh's b&q store, I would like to give a big thank you to Janet and Liam, for all their help they gave us. Thanks.”

Helpful Report

Posted 11 years ago

“You can not trust B&Q !!! They have on their website product (Anthracite Arnhem Paving Slabs) , which are available for home delivery within 7 days, so I went to the shop asked if they can make the order for me, because I want to be sure it will arrive in 7 days time, because I booked my builder already. They checked the product, and told me it will be available in 4 weeks time, because of supplier or whatever it was, so obviously 7 days delivery is a lying. Likely I didn't bought the slabs online, because it will be a big disaster for the builder. B&Q NOT RECOMMENDED !!!!!”

Helpful Report

Posted 11 years ago

“The customer service i received today was terrible , i aksed a member of staff for help to then be ignored so i asked another member off staff who replied with a sarcastic comment your staff act as if no training was given. I then witnessed two members of staff messing on i then carried my business over to wickes where i recived outstanding custmer servies amd felt very welcomed by staff”

Helpful Report

Posted 11 years ago

“We were served By Gwen today at Holywood B&Q. My mother had forgotten her glasses and found her to be most helpful in getting the product required. Many thanks Mr & Mrs Campbell.”

Helpful Report

Posted 11 years ago

“On a Sunday, having ordered a volume of timber for a home project (£140) delivery was assured for Tuesday. The email received after the order was placed also advised that a text would be sent to advise whether delivery would be a.m. or p.m No text was received by 12.00 on the Tuesday so I rang B&Q to be told that the timber was being delivered direct from the manufacturer and B&Q were unable to confirm what day this was going to be!!! I therefore tried to cancel my order to be advised that it was going to be delivered, regardless of my cancellation request and that I should call them again after delivery has been attempted. I arranged time off work to receive the delivery on Tuesday, as stated, now B&Q expect me to wait at home for an unspecified period in order to decline delivery of a consignment that I no longer want!”

Helpful Report

Posted 11 years ago

“I used to do workplacement for them they accussed me for damaging a customer car and told me to leave the building.never gave me a chance to speak or discuse the issue they just wanted me out and told me they wont take any action aganst me if i left the store this has shattered my confidence and made me feel like dirt but dint provide any proof that it was me i think i was treated unfairly.”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,665 reviews