B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,600 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“boycott boycott”

Helpful Report

Posted 10 years ago

“As my wife and I visit our local b&q at Stanley green handforth cheshire on a regular basis Iam amazed that their toilets are forever out of order,they must have millions of customers passing through and spending a lot of money .They should also provide a small cafe as some people are sometimes there a few hours ,nearly all major stores have these facilities!!!!!!!”

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Posted 10 years ago

“B&Q Stairfoot, Barnsley - apparently closing in about 18 months and so the store manager is sacking as many staff as possible (just making up reasons to sack them). So, obviously the staff absolutely hate the management and have no reason whatsoever to offer any kind of customer service. Cant say I blame them.”

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Posted 11 years ago

“That's the smart thinnikg we could all benefit from.”

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Posted 11 years ago

“bought an external £499 Romero door from B&Q - what a load of rubbish!! within two weeks started to crack and swell making it impossible to open and close. I sent a letter of complaint to the Cowbridge Road west , Cardiff store 3 weeks ago - as yet the manager has not responded. Terrible after sales service.”

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Posted 11 years ago

“what an unfriendly unhelpful bunch in B&Q Guildford this morning! Lovely customer service..not”

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Posted 11 years ago

“experienced some of the worst customer service ever at B&Q Leeds today. Spending a small fortune renovating my house so bitter!”

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Posted 11 years ago

“DONT BUY GARDENING EQUIPMENT FROM B & Q as your guarantee is none existent and there customer service is absolutely appalling.”

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Posted 11 years ago

“I would not order from B&Q again they just sent me broken glass. Customer service team scored 0/10. Rude and unhelpful.”

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Posted 11 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”

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Posted 11 years ago

“Oh B&Q... Your total lack of customer service never ceases to amaze.”

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Posted 11 years ago

“Excellent customer service from Andrew at B&Q Scotswood tonight. I'm now off to fit a new tap. Thursday excitement!”

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Posted 11 years ago

“Excellent customer service from Andrew at B&Q Scotswood tonight. I'm now off to fit a new tap. Thursday excitement!”

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Posted 11 years ago

“Customer service at b&q is so useless!! Been mucked around for over a week just to get some flooring!!!”

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Posted 11 years ago

“excellent customer service following my moaning tweet! Thank you Russ and B&Q.”

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Posted 11 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”

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Posted 11 years ago

“worst customer service ever at Erdington branch!when I wanted to complain to head office the manager have me a link to a survey b&q”

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Posted 11 years ago

“the worst Customer Service I have encountered, I will be writing to complain & take this further!! !! !!”

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Posted 11 years ago

“After three calls to customer service still no answers from B&Q about my radiator order and tradesman waiting to fit. Not impressed.”

Helpful Report

Posted 11 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is awful”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,600 reviews