B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,600 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My partner was so impressed with a B&Q employee he needed to leave a review on him. Name of employee is Krishna Wynn-Jones at the Rhyl B&Q Store, a very helpful, attentive, knowledgeable person a real credit to the Store in Rhyl. Helped Tremendously with our query. Would Highly Recommend him.”

Helpful Report

Posted 10 years ago

“Read today Easter Sunday on b and q bilston would be open from 10 o'clock till 4 o'clock, but on arriving it was closed.Why was it posted on web page it would be open we was not the only people to trust this imformation, who was responsible for putting this imformation on web page?”

Helpful Report

Posted 10 years ago

“Web site tells us its open today but on arrival it was closed. Well done B & Q”

Helpful Report

Posted 10 years ago

“Rude, confrontational and aggressive member of staff called rob that works in Northampton B and . When questioned after he misused the baby changing area, causing me to wait for around 15 minutes, he was rude and confrontational, raising his voice causing my baby to become upset. He then physically slammed a door into me stopping me from walking through the door and hurting my foot. Disgusting treatment of customers, upsetting and shocking experience. Not a baby friendly store at all. Baby changing facilities are also filthy and disgusting.”

Helpful Report

Posted 10 years ago

“Ordered a product online at 5:50 for collection the next day after 12. Got a call at 9:05 the following day to say the product was ready for collection. First class service on this, it is a pitty other places don't do it as good.”

Helpful Report

Posted 10 years ago

“i was most impressed with b&q, I ordered on line a greenhouse on sunday 29th march 2015 they phoned me on wednesday 1st april to say it's been delivered on thursday 2nd april how quick was that? even though it said it would be delivered within 7 working days excluding saturday & sunday & the delivery driver was very golly. Lisa, kidderminster”

Helpful Report

Posted 10 years ago

“Today I went to your store in Bexhill on Sea I was horrified at the poor customer service from the check out operator named Josh. He was miserable,unfriendly and rude. The company needs to train in HOW to welcome customers, and realise they are the face of your company,”

Helpful Report

Posted 10 years ago

“I am disgusted with the delivery and customer service I brought bifold doors they came and then they had no fixtures so I called them waited forever on the phone for them to pick up finally they told me they will pick that one up and drop another off well they picked it up but never dropped it off I then phoned again they told me it's on it's way Iv been waiting 8 hours after so many calls and getting a headache they give me another number and guess what they did drop it off someone else's house and they couldn't even let me know ????????”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“If I could give no stars I would I think b and q delivery is crap Iv been waiting for my bi fold doors finally came then the Were no fixtures, screws etc to it so they told me they will collect it and drop the other one off only then they came to collect and guess what no door so I phoned and they said it will be there today I waited 8 hours gave them a call 5 times at the end they gave me a direct number to deliverys and guess what they dropped it off someone else's house without telling me ???? I would never get a delivery done by b and q waste of money and waste of my time they've just made by day crap ????????????????????”

Helpful Report

Posted 10 years ago

“DO NOT go to B & Q if you want anything fitting. They fitted a bathroom for my mum. Firstly,not all the fittings & tiles etc ordered arrived.We contacted the store and spoke to the designer who told us we decided we didn't want a tile border which was a complete lie. He was very confrontational & aggressive when we pointed out that we never said we didn't want the border anymore. Once the bathroom was complete the washing machine stopped working along with the central heating, which they initially were reluctant to help with. Eventually they did send several plumbers out- not of which were able to fix the problem as they weren't fully trained boiler engineers. They also left us with several loose wires. Please beware.”

Helpful Report

Posted 10 years ago

“Reading store: wanted to buy 3x sliding wardrobe doors & shelving system, trying to get somebody to take the order was nigh on impossible, passed from pillar to post & told to speak to any staff dressed in purple uniform as they were the customer liaison people. First couple we spoke to one said " i'm on my lunch break & just having a chat ask at the tills & they will put a call out " (on the shop floor I would assume you were working) The other one said she was kitchens not bedroom help & advised we go to the till. Went to the till, call was put out by the staff there & we were then ignored & still nobody arrived to help us spend the best part of £900. Eventually asked to see the manager who passed back the message he was busy & the till supervisor can deal with us. If he couldnt be arsed then I couldnt be bothered to spend my money at B&Q.........in fact I got the same items cheaper from Ironmongery direct. Am I surprised they are shutting 60 stores..........................No not at all !”

Helpful Report

Posted 10 years ago

“Just wanted to say how very satisfied I was with a telephone enquiry I made today to the Beeston Ring Road, Leeds B & Q store (Saturday 28 March 2015) when I spoke to Shafiq. He was very helpful as I was enquiring about an item I had been looking for, for some time. I had checked the B & Q website to see if this particular item was sold and all I could find was a pack of 12, costing £50. I only wanted to purchase 2 or 3 bottles of bio ethanol oil for a bio ethanol fire we had recently inherited when we just moved house. Shafiq managed to find me this product (which is not listed on the B & Q website). He had to put me on hold twice whilst he enquired for me - and gave me the Product Number. He told me to ring my local store and give them this number, just to make sure they had it in stock. It was very reasonably priced and worked out cheaper than having to buy 12 bottles for £50, so........... Thank you Shafiq. Jenny”

Helpful Report

Posted 10 years ago

“I have bough some paint of your rochdale department which was valspar silk 5ltr x2 code n: 8915 44+15/16 8930 1y 8935 44+14/16 Cost me £70 and a further £21 on valspar silk 2.5ltr I also purchased 4 sachets of glitter at the price of £6 each All of the above purchased has been wasted as I have returned with the above paint code to purchase a further 7 and a half litres of the same paint code which was totally mismatched when I have had it painted on. I then returned to have this paint issue rectified to which I was quite arrogantly told was at no fault of your own. So I have had to pay for another two and a half litres which is also a total mismatch. This has resulted in a waste of money on the original 5 litres purchased as well as the 4 sachets of glitter as this was a final coat product and is now having to be repainted with an extra cost of the decorator fees. If I am totally honest I have used yourselves many a time and this is by far the worst experience I have had from such a well renound organisation who pride themselves on delivering the best in customer satisfaction snap service. I would like to be refunded. The assistant named laura was very rude and did/was not cooperating at all and accepting fault. The glitter in the paint is not showing as a result of mix matched paint I am very frustrated I have spent a total of £115 I hope u can be reasonable and refund me for the mistake b and q has made I have attached images of the paint on my walls looking forward to hearing from you and hear Wat has to be said thanks Yours sincerely Ikhlaq yousaf”

Helpful Report

Posted 10 years ago

“B&Q Motherwell, dealt with a guy called Ricky. I was in the store myself looking for numerous items for decorating my first home alone. I had no clue what I needed just a very vague list. Ricky was a great help and ensured I had everything I needed with no hard sales pitch very friendly and pointed out items he has used himself which were good quality but at more reasonable prices. Great service. Thank you.”

Helpful Report

Posted 10 years ago

“we find it disgusting that so many things in B&Q are SO expensive - here are just three items which you would be GROSSLY if you bought from them - plyboard at £56 in B&Q but just under £20 just round the corner from the Torquay branch, tee nuts - B&Q charge just under £5 for 10 but Toolstation charge 92p for 10, plus map gas is about £22 in &Q and £11 in Toolstation. Is little wonder them that someone can be paid £5m when leaving the company!!!!!!!!!!!!! This company deserve to be shut down by trading standards - it is truly day-light robbery.”

Helpful Report

Posted 10 years ago

“Avoid at all costs.... We had purchased a kitchen & bathroom to be installed by B&Q in February. After multiple issues we are currently raising a complaint consisting of 4 pages of bullet points. Here are just a few... 1. Delivery arrived late - the installation team could not start work until 3pm. 2. Fridge/freezer would not fit through the door, doors had to be taken off and it was left outside for two nights! 3. cooker wasn't delivered, then B&Q delivered the wrong one, they then tried lying saying 'that's the only cooker we do' (i was in store that day, they had 5 different makes!) and then delivered another one, which is still not the correct cooker! Oh but it isn't mentioned on paperwork so B&Q have been trying to say we should be happy as it's a free cooker!! I'd rather pay to have the correct one installed!! 4. Slate flooring - B&Q state that they do not fit this on paperwork yet still managed to put our order through! Now we have to seal it every 3-4 months. May I add we have several dogs so this is not an easy task. 5. Our touch tap did not work properly and B&Q then sent someone without any prior notification to replace it. (perfect timing when you've just cleaned the kitchen, just as they turn up, for it to be done again!) 6. Multiple items missing on delivery - we ended up buying some parts as we only had 5 days for the fitters to install both bathroom & kitchen and could not wait for replacements to be sent out 7. We were advised painting could be included and to pay the installation team directly - this was not the case so every night we had to stay up until 2am to paint the walls, ceilings and gloss the skirting! 8. Wrong units fitted and gaps in-between wall units (meaning items fall through!) To put it into perspective, B&Q make a lot of promises to obtain the sale, but fail to meet expectations or even what the customer rightly deserves. Would I return to B&Q again? Never. It has been the worst customer service I have ever received, and 6 weeks later, still unresolved. AVOID AVOID AVOID!!!!!”

Helpful Report

Posted 10 years ago

“We went to B&Q Loughborough store late on Saturday afternoon, 21/03/2015, looking for some paint that we had purchased several years previously. We just wanted to touch up a few doors and walls, and sadly they did not have some of the paint colours still in stock. We approached the lady behind the paint mixing counter to ask for some assistance. Her name was Jan and she was extremely knowledgeable about all make of paint and what was where on the shelves. She was able to tell us which paint colours were still available and helped us to find a suitable replacement. You only had to tell her the colour you were looking for and she would say "that is by Dulux or Crown.... it hasn't be available for a certain number of years .." etc. She certainly has a wealth of experience about her department and the products that are stocked and have gone out of production. She was a very pleasant and cheerful lady. We can't praise her highly enough. My husband and I certainly enjoyed the shopping experience because of Jan's help and we hope that this review is passed on to the appropriate person.”

Helpful Report

Posted 10 years ago

“I bought a k'archer wet and dry cleaner about a month ago. I now need a replacement dust bag, I went back to buy one not thinking they would not have one having sold me the cleaner, but no we don't stock those the assistant told me with some embarrassment, she then went to a computer and told me that Amazon stocked them and suggested I contact them.”

Helpful Report

Posted 10 years ago

“I went into the peterborough store just to look at the floor tiles and a very helpful young lady called Juliane assisted me, I have got to say she was very pleasant and helpful, when I asked questions she seemed very knowledgable and I have got to say that this day and age customer service is very important so for someone so young she could teach the older ones a thing or too about how to treat a customer, thanks for all your help Juliane you went above and beyond with your customer service. Mrs Reid.”

Helpful Report

Posted 10 years ago

B&Q is rated 2.2 based on 2,600 reviews