B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and advice from Mehmet. So helpful & great advice. Such a great smile and personally staff like this should be prised.”

Helpful Report

Posted 11 years ago

“Having spent £20k on a gorgeous once in a lifetime opportunity conservatory, we were very disappointed to be sold floor tiles by B&Q that were delivered in 3 different shades. I raised the concern with B&Q before the delivery but was assured that a professional tiler would be able to mix it up so they were barely noticeable - wrong!! - the poor tilers did their best, but even they feel embarrassed by the final result. Don't buy floor tiles (or any other for that matter) from B&Q - go to a professional tiling outfit that will know the importance of getting details such as this correct - bunch of amateurs - a dream ruined - thanks B&Q”

Helpful Report

Posted 11 years ago

“Yesterday my husband and I went into B and Q in Worksop and were extremely satisfied with the service. We were in the Plant Department and wondering what "125 litres when filled" meant when a member of staff explained to us. We were then trying to decide whether the begonias in the large pots would successfully plant out as they were in flower and again he gave us advice, also pointing out the fresher of the begonias. He then offered to lift the compost into the trolley for my husband. We were also viewing the table lamps, not intending to buy, but spotted something that suited our requirements. I was very surprised and happy having been able to buy a lamp and all the other purchases within about 5 minutes from home. At the checkout, the assistant asked if we would like help with the compost into the car and no sooner said than done a young fellow appeared and lifted our purchases into the car. The young lady also asked if we would be prepared to write a review to let them know "How they had done today!" It is also pleasing to see that B & Q are still employing all ages of staff – the gentleman in the Gardening Department being older. Well done B and Q. It was a very pleasing experience.”

Helpful Report

Posted 11 years ago

“B&Q Leicester is the worst shop ever ever ever for Customer service. I have been there on several occasions and the staff is most unhelpful, refuse to help or advise you, very obviously do not care about you as a Customer and most of them are quite rude. I was there to buy a kitchen which I never did as the staff send from one colleague to another for 15 minutes and in the end nobody had time to advise me. Sale thing happened when I tried to buy floor: nobody wanted to help, they were rude or completely ignored me. Same thing again when I tried to buy a garden table: they did not have the items for an offer advertised and basically told me to get on with it. The satff at the automatice chek-out was rude, unhelpful and after seeing me buying a few items at the self chekout shouted at me for going through the door saying I had not paid for the items. I have never ever seen staff so miserable, unhelpful and uninterested in their job or in helping or even be civilised with customers. There is obviously a huge problem in this store and a very negative group dynamic among the staff. This cold of course be due to mis-management but this is really horrendous... Something would need to be done. Unless you know what you want, I would not recommend you go there as Customer service is inexistant and staff are ignorant and rude.”

Helpful Report

Posted 11 years ago

“Aylesbury branch- good shop and product range.However, got overcharged as prices scanned at the till did not match the price tag on the products. Be vigilant when shopping there.”

Helpful Report

Posted 11 years ago

“Yet again B&Q's delivery service has failed to deliver on the scheduled date. I ordered three items online, one arrived on the sheduled date, one the following day and the third I cancelled almost a week later. This has happened to me before and will be the last order they get from me.”

Helpful Report

Posted 11 years ago

“We recently shopped at your Eltham branch and were very pleased with our customer service. Lou helped us out on a Sunday morning and we found him a very personable and helpful young man, destined for promotion at some stage! David and Ann Nuckley”

Helpful Report

Posted 11 years ago

“Customer Beware, if you purchase a faulty product, which either damages something you own, or has been attached to something you own. If you return the product to B&Q store, together with your damaged belongings; you will only be given refund for B&Q product and not the non B&Q item which was damaged by the faulty B&Q product. You will be told it is up to you to contact the manufacturer of the faulty B&Q product to seek compensation your damaged belongings. This is not how all main UK DIY stores run, those who value there customers care about their customers.”

Helpful Report

Posted 11 years ago

“I have heard a rumour off a member of staff that they are managing long term staff out of the business and replacing them with work experience people from the job centre”

Helpful Report

Posted 11 years ago

“I ordered paint and a paint brush. The next day I receive only the paint brush. So I call them and they are telling me on their system I did receive my order. I had to wait five days before receiving my paint and when I finally did receive it, two 2.5l paints where opened and all scattered round the box. I took pictures. They should not offer and Internet service if they cannot do a satisfactory job. I am furious with b&q therefore I have sworn I will never buy there again.”

Helpful Report

Posted 11 years ago

“I have had a few issues with b and q over the years and this is just the latest in poor service, They are inflexible , the customer is always wrong and they always throw company policy at you, without trying to find a solution to the issue, A few months ago , I bought a small tin of paint, I placed it in my back pack and took it straight to my car. On getting home , the tin had opened and spilled all over my wallet and phone, luckily I managed to clean both without damage. The next day I went back to Greenwich store to replace the tin of paint, they refused saying it wasn't their responsibility that the tin opened and I would have to pay a further 25% of the cost if I wanted another tin. On the other hand I walked out of Homebase with a tin of paint which my toddler daughter knocked out of my hand, not only did they replace the tin of paint, they reassured me that they would clean up the mess which was clearly my fault, I am now a loyal Homebase customer. B and Q wouldn't exchange a tin of paint of the same brand , I just needed another colour without a receipt . I understand that I should have had a receipt but large companies also know when to compromise and b and Q are clueless about how to retain their customers loyalty”

Helpful Report

Posted 11 years ago

“If I had read these reviews I would never have ordered from B and Q. On two days when a delivery was scheduled I waited in all day and no delivery came. No communication from B and Q and no response to e-mails so I had to phone at great cost from my pay as you go mobile. Two times after my telephoning they delivered the wrong item because the bar code on their web site is wrong. No communication again. Three weeks since the order and when they charged my account I still do not have the item [although the wrong item is waiting here for uplift. Final insult, they sent an e-mail asking me to write a review of the item 'when it is still fresh in my mind'. This is the item I still have not received. I wish there was a zero star option”

Helpful Report

Posted 11 years ago

“Spent £160 at Sutton in Ashfield store then they had the gall to want to charge me for a small bag to put some of the small items that I had purchased. No wonder they are closing stores. Stay away if you think its not on. Its the first time I have been asked to pay for a small bag.”

Helpful Report

Posted 11 years ago

“The service l received in the Scarbororough store from a delightful lady by the name of Liz was excellent ,she went above and beyond the call of duty.Would definitely recommend the Scarborough store.”

Helpful Report

Posted 11 years ago

“I love the stores, but will never ever order anything they don't have in stock. I ordered a bathroom cabinet nearly 6 weeks ago, they delivered the carcass last week saying the door would following. Just got a call from PJH saying it will be 7th August, another 5 weeks away! Seriously awful service”

Helpful Report

Posted 11 years ago

“B&Q DONCASTER STORE. In the gent's toilet the toilet pan rocks from side to side when sat on. I reported this as a health and safety issue, together with the filthy state the toilets themselves were in, to the store manager. I also emailed and spoke to Customer service. All I recieved was a standard 'we try our best ' letter. 2 weeks later it is still the same.”

Helpful Report

Posted 11 years ago

“Bought some border tiles from the halifax store on 16/6/2015 was told they'd be a couple of days, didn't hear anything back from them so I phoned them only to be told they wouldn't be here until the 30/6 so took a walk down yesterday to collect them only to b told that they didn't mo were they were as the system was down, yeah that old chestnut. Anyway spoke to a junior manager sid that afternoon, phoned again today and was told by Jamie from the flooring department that they were there and to come down and collect them, on arriving at the store I went to the customer service desk and after a short delay was promptly told that I'd already collected them on the 26/6 and not only that but that I'd signed for them, now bearing on mind I work nights and start work at 5.30 on a Friday and don't have much time I'm just a little confused as to my supposed were abouts last Friday. I would without doubt never recommend you buy anything from this store there customer service is truly appalling I was made to feel like a thief, the staff in there are arrogant n not interested in your problems and treat you like a suspect in a crime, tomorrow there getting £450 worth of tiles returned as the border tiles were part of the colour scheme I had planned so I'd just like to thank BnQ for a truly terrible experience, if by any chance you have a problem there you can always speak to the management a chap called Hamilton but it'll take you the best part of a year to locate him as he's never in the store STSY AWAY FROM BNQ IN HALIFAX ITS SHOCKONG”

Helpful Report

Posted 11 years ago

“Rubbish delivery service. Unreliable company and total waste of time.”

Helpful Report

Posted 11 years ago

“Purchased a high gloss white kitchen. No problems other than if you want to construct anything other than a kitchen that follows the perimeter walls. Trying to construct a breakfast bar, stool side no other option than to use side panels that have to be jointed. Why cannot B & Q supply a large panel that can be cut down to fit, as other kitchen suppliers are able to provide. Why cannot B&Q supply a tall unit curved pilaster. They supply them for base units but if you want to keep the theme going onto tall units it was suggested by kitchen designer to put a base unit pilaster on top of another. No thanks it looks awful! Have had to approach other kitchen suppliers in order purchase the suitable fittings. I designed my kitchen I just wanted B&Q to supply the units in order to comply with the design. They did but only when I was assembling did I discover how they tried to get around the short comings of the fittings they supply. Not happy”

Helpful Report

Posted 11 years ago

“Feed up with no customer service why should pensioners have to use self pay section whilst a staff member looks on this is no way forward you will lose customersbringback customer service will in future shop else where !”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,665 reviews