B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,632 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item on click and collect, website and printed order details state it would be in store next day, bribed children and made the 10 mile round trip to collect, only to find the item is no longer available and so could only have refund. Wasted an hour of my day and although the store staff were apologetic, came away with nothing as they have nothing similar in store. Response on telephone when i complained was i could have a £7.00 gift voucher for my travel. When i asked why the product was still available online, was fobbed off with 'it's not company', and cannot let you know what happens as a result of your complaint, well it's got B&Q on the website, and as far as i'm concerned there should be a method of getting some information regarding how they will make sure this does not happen again. What sort of system cannot send an e-mail to a complaining customer to let them know the outcome of a complaint. I think it's because nothing will be done, and not bothered about your custom. Use another click and collect system, one that is reliable!”

Helpful Report

Posted 10 years ago

“Excellent service and communication, fitter brilliant, any problems sorted straight away”

Helpful Report

Posted 10 years ago

“I wrote a review on B@Q site but they rejected it - why - because it only had a 1 star. I placed my order for garden seat cushions way ahead of time, so I could have them for my garden party. Delivery was supposed to be Thursday. Nothing. Called on Friday about delivery - 5 times and every time a diffenrt answer. Not delivered. Cancelled the order. Monday night B@Q deliveres the cancelled order. Abyssmal service!”

Helpful Report

Posted 10 years ago

“Very happy with Liz at trade 0870 Torquay mw,, always helps with any detail and how to save us money on delivery of goods and helps with my trade account,, a very happy customer, and will return to b&q for goods in the future, Recommend Liz has promotion or holiday,, thank you Liz ????”

Helpful Report

Posted 10 years ago

“I bought a kitchen center island from b & q lark field , it took 6 weeks to deliver and then it was short 3 draws . Turns out the draws are incorrect and now they want me to pay an additional £ 400.00 . It has taken a day to assemble the cupboards and now I must disassemble and repackage so they can collect and then it will take 2 weeks to pay me back . Service is none existent”

Helpful Report

Posted 10 years ago

“l purchased total bathroom suite July 2013. I had many problems, these include fitting cabinet with wrapping plastic still on, the fitter breaking the toilet, not fitting a plug, breaking a screen and not turning up to work for 4 days. 2 years later i have a leak every time my family use shower or bath. imagine my horror when i call one of your fitters and he showed me how a previous fitter fit the waste pipe and plug fitting 2 years ago. I was 1 bath away from needing a kitchen refit and bathroom refit. it has already shorted out my oven and damaged my kitchen units, i still don't know where the waste water is collecting, water from the bath that is.”

Helpful Report

Posted 10 years ago

“I would like to thank Mike H for being so helpful when I called in at the St Austell Store last Monday 20th July 2015.”

Helpful Report

Posted 10 years ago

“Excellent customer service and advice from Mehmet. So helpful & great advice. Such a great smile and personally staff like this should be prised.”

Helpful Report

Posted 10 years ago

“Having spent £20k on a gorgeous once in a lifetime opportunity conservatory, we were very disappointed to be sold floor tiles by B&Q that were delivered in 3 different shades. I raised the concern with B&Q before the delivery but was assured that a professional tiler would be able to mix it up so they were barely noticeable - wrong!! - the poor tilers did their best, but even they feel embarrassed by the final result. Don't buy floor tiles (or any other for that matter) from B&Q - go to a professional tiling outfit that will know the importance of getting details such as this correct - bunch of amateurs - a dream ruined - thanks B&Q”

Helpful Report

Posted 10 years ago

“Yesterday my husband and I went into B and Q in Worksop and were extremely satisfied with the service. We were in the Plant Department and wondering what "125 litres when filled" meant when a member of staff explained to us. We were then trying to decide whether the begonias in the large pots would successfully plant out as they were in flower and again he gave us advice, also pointing out the fresher of the begonias. He then offered to lift the compost into the trolley for my husband. We were also viewing the table lamps, not intending to buy, but spotted something that suited our requirements. I was very surprised and happy having been able to buy a lamp and all the other purchases within about 5 minutes from home. At the checkout, the assistant asked if we would like help with the compost into the car and no sooner said than done a young fellow appeared and lifted our purchases into the car. The young lady also asked if we would be prepared to write a review to let them know "How they had done today!" It is also pleasing to see that B & Q are still employing all ages of staff – the gentleman in the Gardening Department being older. Well done B and Q. It was a very pleasing experience.”

Helpful Report

Posted 10 years ago

“B&Q Leicester is the worst shop ever ever ever for Customer service. I have been there on several occasions and the staff is most unhelpful, refuse to help or advise you, very obviously do not care about you as a Customer and most of them are quite rude. I was there to buy a kitchen which I never did as the staff send from one colleague to another for 15 minutes and in the end nobody had time to advise me. Sale thing happened when I tried to buy floor: nobody wanted to help, they were rude or completely ignored me. Same thing again when I tried to buy a garden table: they did not have the items for an offer advertised and basically told me to get on with it. The satff at the automatice chek-out was rude, unhelpful and after seeing me buying a few items at the self chekout shouted at me for going through the door saying I had not paid for the items. I have never ever seen staff so miserable, unhelpful and uninterested in their job or in helping or even be civilised with customers. There is obviously a huge problem in this store and a very negative group dynamic among the staff. This cold of course be due to mis-management but this is really horrendous... Something would need to be done. Unless you know what you want, I would not recommend you go there as Customer service is inexistant and staff are ignorant and rude.”

Helpful Report

Posted 10 years ago

“Aylesbury branch- good shop and product range.However, got overcharged as prices scanned at the till did not match the price tag on the products. Be vigilant when shopping there.”

Helpful Report

Posted 10 years ago

“Yet again B&Q's delivery service has failed to deliver on the scheduled date. I ordered three items online, one arrived on the sheduled date, one the following day and the third I cancelled almost a week later. This has happened to me before and will be the last order they get from me.”

Helpful Report

Posted 10 years ago

“We recently shopped at your Eltham branch and were very pleased with our customer service. Lou helped us out on a Sunday morning and we found him a very personable and helpful young man, destined for promotion at some stage! David and Ann Nuckley”

Helpful Report

Posted 10 years ago

“Customer Beware, if you purchase a faulty product, which either damages something you own, or has been attached to something you own. If you return the product to B&Q store, together with your damaged belongings; you will only be given refund for B&Q product and not the non B&Q item which was damaged by the faulty B&Q product. You will be told it is up to you to contact the manufacturer of the faulty B&Q product to seek compensation your damaged belongings. This is not how all main UK DIY stores run, those who value there customers care about their customers.”

Helpful Report

Posted 10 years ago

“I have heard a rumour off a member of staff that they are managing long term staff out of the business and replacing them with work experience people from the job centre”

Helpful Report

Posted 10 years ago

“I ordered paint and a paint brush. The next day I receive only the paint brush. So I call them and they are telling me on their system I did receive my order. I had to wait five days before receiving my paint and when I finally did receive it, two 2.5l paints where opened and all scattered round the box. I took pictures. They should not offer and Internet service if they cannot do a satisfactory job. I am furious with b&q therefore I have sworn I will never buy there again.”

Helpful Report

Posted 10 years ago

“I have had a few issues with b and q over the years and this is just the latest in poor service, They are inflexible , the customer is always wrong and they always throw company policy at you, without trying to find a solution to the issue, A few months ago , I bought a small tin of paint, I placed it in my back pack and took it straight to my car. On getting home , the tin had opened and spilled all over my wallet and phone, luckily I managed to clean both without damage. The next day I went back to Greenwich store to replace the tin of paint, they refused saying it wasn't their responsibility that the tin opened and I would have to pay a further 25% of the cost if I wanted another tin. On the other hand I walked out of Homebase with a tin of paint which my toddler daughter knocked out of my hand, not only did they replace the tin of paint, they reassured me that they would clean up the mess which was clearly my fault, I am now a loyal Homebase customer. B and Q wouldn't exchange a tin of paint of the same brand , I just needed another colour without a receipt . I understand that I should have had a receipt but large companies also know when to compromise and b and Q are clueless about how to retain their customers loyalty”

Helpful Report

Posted 10 years ago

“If I had read these reviews I would never have ordered from B and Q. On two days when a delivery was scheduled I waited in all day and no delivery came. No communication from B and Q and no response to e-mails so I had to phone at great cost from my pay as you go mobile. Two times after my telephoning they delivered the wrong item because the bar code on their web site is wrong. No communication again. Three weeks since the order and when they charged my account I still do not have the item [although the wrong item is waiting here for uplift. Final insult, they sent an e-mail asking me to write a review of the item 'when it is still fresh in my mind'. This is the item I still have not received. I wish there was a zero star option”

Helpful Report

Posted 10 years ago

“Spent £160 at Sutton in Ashfield store then they had the gall to want to charge me for a small bag to put some of the small items that I had purchased. No wonder they are closing stores. Stay away if you think its not on. Its the first time I have been asked to pay for a small bag.”

Helpful Report

Posted 10 years ago

B&Q is rated 2.2 based on 2,632 reviews