B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,600 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave a extremely negative review last week. But have since asked review.co.uk to allow me to amend it. We had serious concerns about the delay of our kitchen fit after being told that we should expect it within an original agreed timeframe. Moving into a new flat, it can be very difficult living without a kitchen for a few months. No cooking, laundry etc. and especially with a newborn on the way. Their in store sales rep's were very good at the start of the process. I would give 5 out 5 stars there. Post however, i.e being told it couldn't be done in the agreed timeframe and the unnecessary calls, time of work to visit the store rep's to try to get the fit back on schedule was stressful enough. Eventually however it was resolved. Anyway end result, would I do a kitchen fit through B&Q again...probably would yes.”

Helpful Report

Posted 10 years ago

“Started the process to have our kitchen done with B&Q in May, was told that it would be ready within 6 weeks. A surveyor was supposed to come by to take measurements, after waiting for 2 hrs he called to say.."sorry i forgot the appt". He came the next day took measurements which where then supposed to be sent to store. Had i not went in to the store to check on progress they probably would not have called for a week. After feeling reassured by the in store agent that it will be done well within the timeframe. I paid a deposit on the kitchen. My wife was 7 mths pregnant at this time. A few days later they called to say that the earliest that they can do the fit is the 27th July! and get this..."its probably best sir, as your wife is pregnant and you wouldn't want her to be around all that dust and noise" Ok..she's actually due on the 27th July, and they are suggesting that it's somehow better to breast feed a new born and the dust and noise is an ideal environment for a mother to rest after giving birth. Will they provide some sort of provision for a new born and mother out of hospital..ha! if only the world was that kind...and there's lot's more! Word of advice do not go anywhere near B&Q to have your kitchen done...rubbish excuses, promises and delays!!”

Helpful Report

Posted 10 years ago

“reviews helps build trust ...... hahahaha........ well to be messed about in store and online for a product that does not exist anymore is disgraceful. Was told your website gets updated every 2 days hmmmm obvisley not considering its been on there for nearly 2 weeks now. 3 times I went into store and live about 15 mile away and you offer me a £10 voucher lol. You go into store and there is not enough staff as you can never find anyone to help you nothing left to say ....... discrace”

Helpful Report

Posted 10 years ago

“The manager of Margate is as unfit for purpose as the dead turf they sold me. Total lack of customer service skills blamed his staff, me and then company policy. Had no intention of resolving the matter! Disgusting attitude very arrogant.”

Helpful Report

Posted 10 years ago

“DO NOT buy turf from b and q!!!!! It's dead and lumpy! After spending weeks peeping my soil and purchasing it was rotten and the customer service was non existent I was insulted and blamed even after a member of staff said the turf was rotten and they knew that the supplier was rubbish!!!!”

Helpful Report

Posted 10 years ago

“I received some of the best customer service from Sam in the b&q warehouse in Sunderland, I have never been in a shop where they have went all the way round with you and helped you pick what you need and explained how to do it! Definatly need more people like this working in our shops! I will be shopping there again and that's thanks to him!”

Helpful Report

Posted 10 years ago

“I would have rated B&Q a big fat zero star if I could. If you are looking for an item to be home delivered, I would strongly advise that you refrain from doing so. First, the laminates you already PAID for instore to be home delivered get sold by ERROR to some other customer. Then, a different order you placed online for home delivery doesn't get delivered on the day it's meant to be delivered. Several calls to customer services (note: your call often gets automatically disconnected after you've been on hold for ages) which always end up with "we'll contact the supplier and give you a call back", which they never do. You'll finally end up waiting days before you receive your delivery, should you be lucky enough to receive it at all. Word of advice - worse DIY store in terms of delivery. Place your order from some other reliable store unless you are looking forward to wasting your time and getting frustrated.”

Helpful Report

Posted 10 years ago

“I bought a door from B&Q. The quality was appalling. I left a factual, negative review on their website but received an email stating that my review did not meet their standards so would not be published. According to them, reviews are vetted by a third party who decide whether or not to publish the review and B&Q have no control.. I asked many questions as too why my review didn't meet their standards and got fobbed off with a meaningless answer. I think it is clear that the reviews you see on the website have all been censored any cherry picked to put across a good impression. I asked B&Q why they took part in censorship of free speech and I was ignored. I won't shop there again. They are overpriced and much of the stock has been on the shelves so long you get covered in dust and dirt when you pick it up.”

Helpful Report

Posted 10 years ago

“Do not buy turf from B&Q its dead and rotting by the time you get it home.”

Helpful Report

Posted 10 years ago

“Thanks to Donna, Jonathan and Lynn who this weekend between them arranged for a roll of mesh (not in stock at leigh for the last 3 weeks), to be brought from Warrington B&Q to make up the amount I needed to finish a job. Thanks again, John Rigby.”

Helpful Report

Posted 10 years ago

“I had a complete new bathroom supplied and fitted by B&Q, At first glance it looked very nice,I wont go into all the problems we had with delivery and the installer but their were many, is what i am more upset by is the very bad Quality glaze of the Cooke & Lewis toilet to the point that after every flush excrement stays stuck to the bottom & sides,I got in touch with B&Q and told them the problem, they in turn sent me another one (flown down from Scotland) i got a local plumber to replace it Only to find i have exactly the same problem with the replacment, what sort of rubbish is Cooke & Lewis turning out, Incidentally a friend ask me if they could have the original i told them the problem we had never the less they had it installed and yes the problem is still their. I would be interested to know if anybody else had this problem”

Helpful Report

Posted 10 years ago

“Sheffield Darnall branch had great service from the team there who gave me advice, got the product I wanted in stock and have a useful saw machine”

Helpful Report

Posted 10 years ago

“Sheffield - Darnell branch. Manager and staff on bathroom department need customer care training. Manager also needs to take responsibility for items stacked in the wrong place. I bought a wc (3 of them stacked) below a sign that read £87 when I got to the till I was charged £147. I was actually told by the manager when I was looking at them that they were discontinued line hence the price. I bought several other items at the same time and only noticed I had been charged £147 when I got back to my car. I went back into the store the woman on the till couldn't care less. I went back to bathroom dept to query the price. The member of staff shrugged and walked of. I returned everything I had bought. Will I ever shop at B and Quality again. NO WAY.”

Helpful Report

Posted 10 years ago

“The Diamond 60+ loyalty scheme is a total waste of time and its membership card does not warrant wallet space. I turned up on a Wednesday to claim my 10% saving on a new loo seat and a shower tidy. I was told they did not qualify as they were 'show items'. I am confused as to what a show item is as these came off the shelf from the loo seat and shower tidy sections - nothing special - just bog standard. Is a packet of screws a show item? Its back to Wicks and Homebase for me. Both represent better value in any event.”

Helpful Report

Posted 10 years ago

“Company & staff I dealt with were pathetic , policy on treated customers should be changed, do yourself a favour & shop elsewhere ....”

Helpful Report

Posted 10 years ago

“If I could give no stars I would! I ordered some laminate flooring,underlay, beading and paint (decorating bedroom) online, got a txt to say coming Friday (great up to this point), when it came I was 2 boxes short of laminate and one beading strip was snapped in half and I only had one half in the box! was told to email so rather than waiting I rang, they didn't have a clue why I was 2 boxes short and the paint was being delivered by a different company! And will now have to wait till TUESDAY for the other boxes. I'm doing my room tomorrow and currently sleeping on a mattress downstairs so I won't be doing that till Tuesday!”

Helpful Report

Posted 10 years ago

“Do yourself a favour, buy from somewhere else. Ordered one door on the 15th, chose delivery for the 21st, so far so good. Got a text confirming delivery for the 21st but guess what, 21st came and no door. Tried the customer services number, but they were experiencing 'heavy call volume' so despite my call being 'important to them' I only managed to speak to someone after my 4th attempt. He was was 'very sorry' but as the courier was now closed he could offer no explanation but promised to ring me back the following morning. The following morning rolled round but of course no call was received, so I rang them. Coincidentally they were experiencing 'high call volume' and once again my call 'was important to them', eventually I got through. This time they were 'very sorry' and offered to call their courier.....but the courier was not picking up the phone, so B&Q promised to call me back..........guess what. On the day I ordered a door from B&Q I also ordered a full bathroom suite from a Victoria Plumb (they had got much better reviews, but didn't stock the door I needed), 5 wall panels from Wickes, some plumbing fittings from Screwfix and something else on Amazon. All arrived as promised on the 21st. Fur coat and no Knickers. Is B&Q closing down?”

Helpful Report

Posted 10 years ago

“B&Q is without doubt the most disconnected, disjointed and poorly run organisation. If you want to go an buy an overpriced pot of paint, then head straight to B&Q! If you want to be thoroughly disappointed - then B&Q is for you. If you want common sense, decent customer service and confidence in aftersales, then you really need to go somewhere else! It is just a shame that I can't score them as ZERO!”

Helpful Report

Posted 10 years ago

“Called into my local B&Q in Merthyr Tydfil Thursday evening. Picked up some self-leveling floor compound, and a few other related things, I planed on a spot of DIY at weekend. When I reached the checkout I was told that the self-leveling floor compound was not for sale unless I had a trade card. Went down the road to Wickes, bought everything I needed, no problem. Will never waste time at this store again.”

Helpful Report

Posted 10 years ago

“I've ordered full kitchen and full bathroom plus garden equipment for fort Kinnaird store Edinburgh. My order was done over the phone I have never had a problem with BNQ and always found the staff very helpful :) anything I needed changed or returned there would be no ifs or buts... it was done.... Would like to give a big thank you to Jordon from customer service who I placed my order with today 14/05/15 he was extremely helpful and very polite on the phone...well done :) Louise from Edinburgh :)”

Helpful Report

Posted 10 years ago

B&Q is rated 2.2 based on 2,600 reviews