B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have had really poor service from B&Q rosy time didn't deliver all ballast and patio slabs with no explanation and no reason why no sorry and no second delivery date. This time ordered timber and osb board delivered all the timber but only 10 of the 28 boards delivered again driver said nothing other than your short on osb boards but not a word when there coming so phoned the store at Romford to chase up the next morning and got nowhere they said will phone back and didn't phone back so chased again still nothing and went down to the sore only for them to say sorry the becton depot was shut . This has cost me time and money as have had labor on site waiting waiting on both occasions with no for of compensation for my loses. For a company of this size it acts as a DIY store and not a professional builders merchant it's a joke DO NOT ORDER from B&Q go to a local merchant”

Helpful Report

Posted 10 years ago

“Needed advice regarding large order, phoned customer services was cut off half way through phone-call. Then phoned Stockton on tees B&Q absolute rude girl who didn't hide the fact that she couldn't be bothered. Finally phoned Hartlepool B&Q in last ditched attempt for help, got a lovely guy John from the garden department, really helpful and polite....restored my faith in customer service. Thankyou for your help John, I hope you are appreciated in Hartlepool B&Q.”

Helpful Report

Posted 10 years ago

“I visited blackpool branch of b and q on weds 12th august and would like to thank claire again for helping me load the car nothing was too much trouble. She is a very pleasant and extremely helpful employee. Many thanks. Lisa Preece”

Helpful Report

Posted 10 years ago

“Ordered a wall mounted electric fire on line because they promised to contact me within 24 hours to arrange delivery within 48 hours. After 48 hours I rang them, They put me through to the manufacturer who said the earliest it could be delivered was the following week, 8 days after the order was made. No apology. I've asked for compensation, but doubt I'll get any.”

Helpful Report

Posted 10 years ago

“B&Q WOULD NOT PUBLISH THIS: I just laid this flooring (Colours Overture Arlington Oak Effect Laminate Flooring) down within the week (its been 3 weeks now) and its already chipped! And in the middle of the floor as well. Sigh....and we've been so careful moving around on it, too :-( Side note: b&q did not deliver this but subcontracted a courier who propositioned me with male escort services! The other part of my order they assigned parcel force to deliver and that was 3 days late! Do not order online for delivery!!”

Helpful Report

Posted 11 years ago

“VERY much doubt i will get a response from b&q as been waiting since friday for them to sort an order for me despite 3 emails and one fone call where the rude guy on the other end told me he would ring me back STILL WAITING. appalling, GIVING THEM TILL TODAY TO SORT IT THE IM GUNNA GET FULL REFUND AND GO TO wickes, b&q management GET IT SORTED!!!”

Helpful Report

Posted 11 years ago

“Thanks to the most helpful guy, Eric, who went out his way to try and find the correct tool for us to change tap washers today at B&Q, Fort Kinnaird. Your help was much appreciated.”

Helpful Report

Posted 11 years ago

“Went for a kitchen at Swansea morfa, spoke with a very friendly, designer Chris , designed a lovely kitchen was excited to see it on the screen looked 10 times better than everywhere else I tried. Called back a few days ago to buy , to be informed he had been sacked from B&Q, lost all faith in the company and a total waste of time. Be caerfull B&Q are closing 60 stores in the UK. Felt bad for the designer as could not have been more helpful, was excellent compared to home base and cheaper than wren.”

Helpful Report

Posted 11 years ago

“Awful terrible kitchen department, noone seems to know what they are doing, try asking a simple technical question. Like Zombies”

Helpful Report

Posted 11 years ago

“Terrible, wanted to buy a kitchen bit all they seemed interested in was the money”

Helpful Report

Posted 11 years ago

“The worst customer service I have seen never. I bought 2 unit, they sent one and that's all. They didn't refund me for the other after I called them a week later asking for the second unit. They first said, we don't have anymore this item and we will refund you for the second. I asked and insisted several times for to get a similar replacement item for the second unit, instead the refund, but they said we don't have any similar item (I attach a screenshot from their website). I insisted again and they finally said "we have found your second unit, you will receive it tomorrow morning". After 4 days without nothing I called them again and they said "we had refunded you for the second unit", our apologies, bla, bla, bla.... I was trying to insist about to get an alternative item unsuccessfully and that's all. I got a refund after 2 calls and 2 weeks later with any alternative to get what I paid for. GOOD BYE B&Q!”

Helpful Report

Posted 11 years ago

“I recently bought some Velspar paint at B and Q and was advised d by the paint Dept. that this was suitable for wood side cabinets. It took 3 coats to get any sort of finish even after primer and two base coats. Went back to see if I could get a sealer to stop paint coming off and was shown a stand with paints especially for wood!!!!!!! including the colour I originally wanted! Customer Service useless and unhelpful, wrote to CEO, he had left!!!!! His office Insisted on receipt which I longer have,. My proof of purchase was that my postcode was taken in case I need any more paint!!!!!!! I don't think so. Terrible paint, very poor Customer Service.Will be going elsewhere in future!”

Helpful Report

Posted 11 years ago

“Have been refurbishing a house over the last few months and have spent quite a lot of time sourcing products etc in B and Q. Without exception I have found the staff at Riverside in Nottingham both helpful and knowledgable, particularly Ray, Scott, Dan and Ady. Great customer service. Thank you.”

Helpful Report

Posted 11 years ago

“Cheetah hill B&Q a waste of time, recommend you go straight to wicks. Waited for ages for staff even going to the check out where the staff called for extra help 8 times, still nothing!! Went to manager, again waste of time, was told a worker is on timber? (0h, right!) went to wicks where I actually got acknowledged wish I went there in the first place”

Helpful Report

Posted 11 years ago

“Staff are useless who don't appear to no a thing about what you ask them, No help is there when needed, all Stood around talking, 6 people needing help today all complaining, never known anything like it- Lincoln b&q”

Helpful Report

Posted 11 years ago

“B&Q DARNLEY TRADE POINT DESK : ANNE MARIE ** FANTASTIC CUSTOMER SERVICE 10/10 WOULD DEFINITELY RECOMMEND ANNE MARIE SHE WAS EXTREMELY HELPFUL AND MADE MY TIME DEALING WITH B&Q NON-STRESSFUL THE WAY IT SHOULD BE WHEN DECORATING YOUR HOME WOULD DEFINITELY RECOMMEND TO ALL MY FRIENDS AND FAMILY THANKS ANNE MARIE !”

Helpful Report

Posted 11 years ago

“I PURCHASED A PATIO DOOR TODAY FROM YOUR KIDDERMINSTER BRANCH. i WAS SERVED BY MARTIN AND PAUL ON THE DOORS SECTION WHO WHERE EXTREMELY HELPFUL AND KNOWLEDGEABLE.”

Helpful Report

Posted 11 years ago

“Excellent customer service from a guy called Wayne at BNQ Ipswich really helpful and genuine”

Helpful Report

Posted 11 years ago

“bought a cooke and lewis shower enclosure online paid through credit card, told to ring pjh to arrange delivery, unfortunately told the door for the enclosure was not available. had to cancel this order and wait 5 days for refund. ordered a different product code shower enclosure cooke and lewis smoked glass, paid for it, then told no door available, cancelled waited for refund. phoned bq customer services .......complete waste of time.they recommended clear shower enclosure was available so i bought and it was delivered..........no shower tray. cancelled order through customer services again waiting for pjh group to pick it up and take it to the rubbish tip, and then refund me hopefully. ordered 4th cooke and lewis shower enclosure instore in sunderland, yes its available yes it has a shower tray, excellent, 1 hour later pjh group phone theres a problem with the order its unavailable ...what would you do now? customer services is non existent, stuart is the highest customer services rep and he says its nothing to do with them, gives me 2 options take the 56kg enclosure back to store or wait for a refund when they decide to pick it up, thanks a lot stu lol. if theres is no one higher than stuart to complain to in customer services where do you go? mr r cassidy”

Helpful Report

Posted 11 years ago

“Recently we have moved into our new home traslating to a lot of DIY and equipment purchase. We found b&q staff (when you can find them) to lack complete knowledge and passion in areas they are stationed on. In the end we got so frustrated and travelled to Wicks (further away so was not our first choice) to buy all materials and for any advice. I feel staff should be receive training in any industry they work in and part onus should fall on employer. Very disappointed indeed.”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,665 reviews