B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when prices state clearance, it appears that every time i get to check out it is never the item that is placed above the price ticket. not the first time, cashier didnt want to know. customer service is rubbish , get a grip Cannock”

Helpful Report

Posted 11 years ago

“Went into b & q ellesmereport branch today staff were really helpfull especially a young lad called Steve who helped us to the car with our goods and when we offered him some money he refused and graciously said it was his job and we were welcome. Just wanted to pass on a really positive review. This was the only place I could find to write this review.”

Helpful Report

Posted 11 years ago

“ordered an item on click and collect, received email advising me to collect next day. Made the trip to store to be told it hadn't arrived but would be in next day. Called the next day so be told it still wasn't there. Phoned the number on order email only to be told it was nothing to do with them. I was given another number to call who told me it was nothing to do with them either and transferred me back to my original number! After numerous excuses I asked to speak with a manager. This hasn't resolved the issue, no one seems to know who is responsible for click and collect, apparently goods don't come from B&Q, it seems every excuse is there but no real reason as to why the goods being offered for sale are not available and why they stay available for sale on the website for several days. I have tried to email someone higher but unable to get address. No compensation offered for petro, phone calls etc. Sorry, doesn't work with something so fundamental as offering stock for sale you don't have. I have to ring today (another phone call) to see if item in on normal delivery. In these 6 days B&Q have taken my payment but not bothered to adviseme yet why I have' been able to get my goods. The 'click' is easy but forget the 'collect'.”

Helpful Report

Posted 11 years ago

“So after 2.5 yrs my kitchen cupboards are bubbling and peeling, 6 out Of 13 doors to date are faulty! They finally agreed to honour the 10 yr warranty and replace said doors but on delivery they are a differant Colour to the rest of the kitchen! And nope my kitchen does not get a lot of sun! They are refusing to change them all but have offered to sell me the rest of the doors if I want them all to match! This kitchen is still on finance and wasn't cheap! I'm fuming!!”

Helpful Report

Posted 11 years ago

“Ordered 4 items, 3 of which were damaged... promised to re deliver but after waiting in all day they didn't turn up. Then was promised a call back two days in a row and it didn't happen. eventually after chasing, was told the damaged items were out if stock, did I want to cancel order.... not even a sorry!! When I complained to b and q, I got a standard generic reply. I'm so surprised at just how bad it was seem once they got ur money their not interested”

Helpful Report

Posted 11 years ago

“Very bad after installation service in clacton on sea.”

Helpful Report

Posted 11 years ago

“Extremely disappointed with customer service at the store and customer relations team by phone at B&Q I have been racist attact and discriminated at store and called liar , because I have tried to exchange the product for different make . I have raise complain and nothing is happen I would advice people with different colours of skin or religions to avoid the store if it's possible in Gillingham. Kent and customer service, as in general because they won't do nothing at all because there is not trust to customers ! and they are Bias they don't take any notice about kids if thay are there and notes of other customers if they are witnessex and agree with other customers how they dealing is bad”

Helpful Report

Posted 11 years ago

“I ordered radiators on sunday, b&q advised that it is a 2 day order and radiators would be instore to collect on wednesday, i called in the morning to see if they were there, girl on phone said no they may be in the afternoon, i waited until 3:30 before calling again to be told that there is not an afternoon delivery with no reason for lying to me earlier on that day, i advised them that i had a plumber sourced for that evening who of which i am going to have to pay for his time as he put off another job until friday to get my work done all i got was sorry i cant help it, they said the radiators will be in on thursday morning so lets see.”

Helpful Report

Posted 11 years ago

“Bought drill online and received a confirmation for collection.Went there twice and was told to come later as order not ready. Got a phone call a week later to say that the drill is not available now.No explanation was provided as to why after payment non available and why I had to waste my time going to store twice ? Why could they not inform me before. Extremely unprofessional .Did not expect this from a big store like B& Q.”

Helpful Report

Posted 11 years ago

“The staff at Ashton under Lyne Snipe Retail Park were terrific I would like to thank all concerned in assisting me with my purchase, they are Claire Roberts, I think Lesley, Allan, Lee and Bob. B & Q as a company do not posses a successful interactive communication system, thank goodness for competent staff”

Helpful Report

Posted 11 years ago

“I order a table and chairs, and I was told the delivery would be on Wednesday, but not what time (apparently they do not know this until the day). So I booked the day off work. The day came and I received notice the delivery would be between 3 and 6pm.....Great I thought and got some stuff done round the house. 3pm came and I started to get excited, got a space in the shed clear....and waited. Just after 5pm the phone rang, excitedly I thought they are here.......How wrong I was, it was the delivery company calling to tell me they will not be delivering today as the driver has reach the max working hours.......What they scheduled more work then the driver could do?? So I asked disappointed could it be delivered tomorrow? ........Nope Friday!!!! Ok so after a moment I calm down and ask what time (so I don't have to book another whole day off work) ?..... Guess what? They can not tell me. Sorry but this is disgusting I have never experienced a none delivery with such a bad excuse!!!! They schedule more work then the drivers can handle and then screw the customer over when the driver can not complete this unrealistic work load.”

Helpful Report

Posted 11 years ago

“In Plymouth B&Q at present & awful awful service. Looking for a specific floor tile & was after help but their employees go out of their way to avoid talking to customers. Off to wicks or home base it has got to be better service than here.”

Helpful Report

Posted 11 years ago

“Absolutely hopeless. It has proved virtually impossible to buy a kitchen from these people. No one calls you back and different departments don't speak to each other. I was promised they could install it within 6-8 weeks, this turned out to be 14 weeks. I therefore found another builder and agreed a delivery date to coincide with his start date. I then received a message to say they'd deliver the kitchen a week later! After a number of calls I got this brought forwards save for a few items to arrive later. The final items are due tomorrow and I have now received a message to say one is out of stock and won't be delivered till the end of the month. Frustrating in the extreme.”

Helpful Report

Posted 11 years ago

“Ordered an item on click and collect, website and printed order details state it would be in store next day, bribed children and made the 10 mile round trip to collect, only to find the item is no longer available and so could only have refund. Wasted an hour of my day and although the store staff were apologetic, came away with nothing as they have nothing similar in store. Response on telephone when i complained was i could have a £7.00 gift voucher for my travel. When i asked why the product was still available online, was fobbed off with 'it's not company', and cannot let you know what happens as a result of your complaint, well it's got B&Q on the website, and as far as i'm concerned there should be a method of getting some information regarding how they will make sure this does not happen again. What sort of system cannot send an e-mail to a complaining customer to let them know the outcome of a complaint. I think it's because nothing will be done, and not bothered about your custom. Use another click and collect system, one that is reliable!”

Helpful Report

Posted 11 years ago

“Excellent service and communication, fitter brilliant, any problems sorted straight away”

Helpful Report

Posted 11 years ago

“I wrote a review on B@Q site but they rejected it - why - because it only had a 1 star. I placed my order for garden seat cushions way ahead of time, so I could have them for my garden party. Delivery was supposed to be Thursday. Nothing. Called on Friday about delivery - 5 times and every time a diffenrt answer. Not delivered. Cancelled the order. Monday night B@Q deliveres the cancelled order. Abyssmal service!”

Helpful Report

Posted 11 years ago

“Very happy with Liz at trade 0870 Torquay mw,, always helps with any detail and how to save us money on delivery of goods and helps with my trade account,, a very happy customer, and will return to b&q for goods in the future, Recommend Liz has promotion or holiday,, thank you Liz ????”

Helpful Report

Posted 11 years ago

“I bought a kitchen center island from b & q lark field , it took 6 weeks to deliver and then it was short 3 draws . Turns out the draws are incorrect and now they want me to pay an additional £ 400.00 . It has taken a day to assemble the cupboards and now I must disassemble and repackage so they can collect and then it will take 2 weeks to pay me back . Service is none existent”

Helpful Report

Posted 11 years ago

“l purchased total bathroom suite July 2013. I had many problems, these include fitting cabinet with wrapping plastic still on, the fitter breaking the toilet, not fitting a plug, breaking a screen and not turning up to work for 4 days. 2 years later i have a leak every time my family use shower or bath. imagine my horror when i call one of your fitters and he showed me how a previous fitter fit the waste pipe and plug fitting 2 years ago. I was 1 bath away from needing a kitchen refit and bathroom refit. it has already shorted out my oven and damaged my kitchen units, i still don't know where the waste water is collecting, water from the bath that is.”

Helpful Report

Posted 11 years ago

“I would like to thank Mike H for being so helpful when I called in at the St Austell Store last Monday 20th July 2015.”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,665 reviews