B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“II found the kitchen and bathroom staff in the Guernsey Admirral Park B&Q to be exceptionally good .Spending endless time with me and my husband to get the kitchen and bathroom to fit in a given space. I would particularly like to commend Denice who worked tirelessly on the many changes and both members of staff for their patience and happy disposition through out and. Help and advise.”

Helpful Report

Posted 10 years ago

“Ordered a new bathroom through B&Q using Homefit Service. Agreed a week and were all set to go then B&Q later asked to change the date - fortunately work committments allowed some flexibility so we agreed. Truck arrived without taps, several plumbing items (7 items I believe) and tiles. The subcontractor had to collect them from the local B&Q depot before he could start. Luckily we live in a city, so stock was available. The man we thought was in charge of the fitting, who had done the initial survey, and assured us he would be completing the installation, left the job after day 1 leaving one of his employees to do the work. This person was fitting a heated towel rail. We clearly showed him on the plans and on the wall where it was to go, but for some reason, he moved it along the wall and the result was that you couldn't use the toilet without either sitting at a slant or burning your knees! Needless to say we complained and insisted that the "main man " attend the job and refit it properly. The only blessing was that this particular wall was not tiled, or the resulting holes would have meant the tiler returning too! Having moved the towel rail, the fitters departed but left us with a problem with our hot water system due to an airlock. Once again we complained and the fitters came back. It must be said that the customer service installation team in Doncaster were very good at dealing with our issues. (I would just have preferred not to have issues in the first place!) Having finally got a bathroom that looked like the original plans we were dismayed to be contacted by B&Q less than 3 weeks later to say that they had supplied faulty hinges on the shower screen. They sent us replacements and expected us to replace them with the help of a video! I rang up customer services and pointed out that my warrently for workmanship would be invalid unless they refitted the screen. When the person on the end of the phone realised I knew what I was talking about, he said that a company had been allocated to refit the screen free of charge. I don't think I would have been told this if I hadn't made a fuss- there was certainly no mention of it on the letter. I am awaiting a date for the work to be done. Would I use them again - doubt it. Thought the extra expense of having B&Q coordinate the work would lead to a less stressful experience but that hasn't been the case.”

Helpful Report

Posted 10 years ago

“Nothing but problems from start to finish never use b&q they always try to avoid talking to you threw anything”

Helpful Report

Posted 10 years ago

“Bought 2 pots of paint and waited over 2 weeks for them to arrive. Emailed them to ask when it was coming and got a generic email saying it would be quicker to phone... Another week later logged into my account to complain again and saw they'd cancelled my order. Emailed again and got a very poor email saying that they had emailed me to say it was cancelled - I hadn't received anything. These guys could definitely do with a bit of training regarding digital customer service. I wouldn't buy online again and I'd rather not buy in the shop after this.”

Helpful Report

Posted 10 years ago

“After spending 4 months designing our new kitchen extension on the B&Q Spaces website and visiting the store to confirm availability and timings, we were ready to place the order for our brand new kitchen. We opted for the Appleby curved high gloss white collection to compliment our chosen grey/white colour scheme. To be honest, from the start of the process where their Spaces site was showing a completely different price than what B&Q were trying to charge us, with a £1,700 difference, due to discontinued base units that B&Q had failed to inform us of and indeed their system still allowed us to select and place into the design, to having to chase for all items that were not delivered in the agreed delivery slots and having grey screw covers supplied for a white kitchen, our experience with B&Q and this big purchase was disappointing from start to finish. They even tried to add on additional cabinets that we didn’t want but charge us for!! Trying to get anyone from their New Malden store to call back was difficult and quite stressful at times, when working to a deadline with our builders. The last straw came when the contractor who measured and fitted their worktops gave us a refund notice to the value of £180 and when I called B&Q to claim it they confirmed the actual cost of the deposit we paid was £80.21. It is worth a mention, that despite calling three times to request this, we never received any receipts or paperwork for our kitchen payment and so, I had nothing to check how much we had paid for the worktop deposit. On discussing this with the New Malden store, they said that their contractor should stop giving out refund notices that clearly mention the total refund due that is incorrect, but yet this is clearly still happening. Our builders fitted the kitchen and whilst it does look lovely, it was not without a lot of stress, constant phone calls to the B&Q store and almost pestering to receive all missed elements in a timely fashion so as to avoid putting the builders back. The frustrating thing is that B&Q always new when something from our order had not been delivered, they just waited for you to call and chase it, and then having to wait sometimes weeks for the missing elements to be delivered. However, when pushed, amazingly they can deliver within a few days on every occasion…… BUY a B&Q kitchen with CAUTION and dealing with B&Q should come with a public health warning. AVOID at all costs………. Disgruntled from London”

Helpful Report

Posted 10 years ago

“FOR MY ITEM SO HE CALLED CUSTOMER SERVICES AND TOLD ME TO.WAIT BY THE SIDE . I WAITED 30 LONG MINUTES. HE CALLED THEM 10 TIMES NO ONE CAME. IN THE END I GAVE UP AND WENT HOME. I TOLD HIM I WAS NOT PLEASED THAT I HAD TO WAIT THAT LONG AND HE SAID PROBABLY COZ OF MY SKIN COLOUR THEY CAN SEE ME ON CAMERA SO THEY WONT COME.HOW RACIST IS THAT. SHOCKING TO THE HIGHEST DEGREE. AND IF U THINK I AM LYING B N Q MANAGEMENT CHECK YOUR CAMERAS BETWEEN 2 AND 3PM ON THURSDAY 27 August 2015. YOU WILL SEE ME PATIENTLY WAITING FOR A GOOD 30 MINUTES AFTER WHICH I ASK ANOTHER MEMBER OF STAFF TO HELP ME. SHE DIRECTS ME TO RETURNS AND THE GUY CANT HELP ME.HE RUDELY SAYS IT'S NOT HIS PROBlem HE ONLY DEALS WITH RETURNS AND I JUST HAVE TO WAIT. SO I GO BACK TO FIRST GUY RACIST ONE AND HAVE A FEW WORDS WITH HIM BEFORE LEAVING THE STORE AFTER ABOUT 45 MINUTES. SO I HAD A VERY BAD DAY. DON WASTE YO PRECIOUS TIME. SHOULD HAVE GOT ALL I NEED FROM IKEA IN THE FIRST PLACE. AVOID AT ALL COSTS. NO CUSTOMER SERVICES PLUS RACIST. I LEFT WITH NOTHING IN THE END AFTER 45 MINUTES.”

Helpful Report

Posted 10 years ago

“This is the second time I have had really poor service from B&Q rosy time didn't deliver all ballast and patio slabs with no explanation and no reason why no sorry and no second delivery date. This time ordered timber and osb board delivered all the timber but only 10 of the 28 boards delivered again driver said nothing other than your short on osb boards but not a word when there coming so phoned the store at Romford to chase up the next morning and got nowhere they said will phone back and didn't phone back so chased again still nothing and went down to the sore only for them to say sorry the becton depot was shut . This has cost me time and money as have had labor on site waiting waiting on both occasions with no for of compensation for my loses. For a company of this size it acts as a DIY store and not a professional builders merchant it's a joke DO NOT ORDER from B&Q go to a local merchant”

Helpful Report

Posted 10 years ago

“Needed advice regarding large order, phoned customer services was cut off half way through phone-call. Then phoned Stockton on tees B&Q absolute rude girl who didn't hide the fact that she couldn't be bothered. Finally phoned Hartlepool B&Q in last ditched attempt for help, got a lovely guy John from the garden department, really helpful and polite....restored my faith in customer service. Thankyou for your help John, I hope you are appreciated in Hartlepool B&Q.”

Helpful Report

Posted 10 years ago

“I visited blackpool branch of b and q on weds 12th august and would like to thank claire again for helping me load the car nothing was too much trouble. She is a very pleasant and extremely helpful employee. Many thanks. Lisa Preece”

Helpful Report

Posted 10 years ago

“Ordered a wall mounted electric fire on line because they promised to contact me within 24 hours to arrange delivery within 48 hours. After 48 hours I rang them, They put me through to the manufacturer who said the earliest it could be delivered was the following week, 8 days after the order was made. No apology. I've asked for compensation, but doubt I'll get any.”

Helpful Report

Posted 10 years ago

“B&Q WOULD NOT PUBLISH THIS: I just laid this flooring (Colours Overture Arlington Oak Effect Laminate Flooring) down within the week (its been 3 weeks now) and its already chipped! And in the middle of the floor as well. Sigh....and we've been so careful moving around on it, too :-( Side note: b&q did not deliver this but subcontracted a courier who propositioned me with male escort services! The other part of my order they assigned parcel force to deliver and that was 3 days late! Do not order online for delivery!!”

Helpful Report

Posted 10 years ago

“VERY much doubt i will get a response from b&q as been waiting since friday for them to sort an order for me despite 3 emails and one fone call where the rude guy on the other end told me he would ring me back STILL WAITING. appalling, GIVING THEM TILL TODAY TO SORT IT THE IM GUNNA GET FULL REFUND AND GO TO wickes, b&q management GET IT SORTED!!!”

Helpful Report

Posted 10 years ago

“Thanks to the most helpful guy, Eric, who went out his way to try and find the correct tool for us to change tap washers today at B&Q, Fort Kinnaird. Your help was much appreciated.”

Helpful Report

Posted 10 years ago

“Went for a kitchen at Swansea morfa, spoke with a very friendly, designer Chris , designed a lovely kitchen was excited to see it on the screen looked 10 times better than everywhere else I tried. Called back a few days ago to buy , to be informed he had been sacked from B&Q, lost all faith in the company and a total waste of time. Be caerfull B&Q are closing 60 stores in the UK. Felt bad for the designer as could not have been more helpful, was excellent compared to home base and cheaper than wren.”

Helpful Report

Posted 10 years ago

“Awful terrible kitchen department, noone seems to know what they are doing, try asking a simple technical question. Like Zombies”

Helpful Report

Posted 10 years ago

“Terrible, wanted to buy a kitchen bit all they seemed interested in was the money”

Helpful Report

Posted 10 years ago

“The worst customer service I have seen never. I bought 2 unit, they sent one and that's all. They didn't refund me for the other after I called them a week later asking for the second unit. They first said, we don't have anymore this item and we will refund you for the second. I asked and insisted several times for to get a similar replacement item for the second unit, instead the refund, but they said we don't have any similar item (I attach a screenshot from their website). I insisted again and they finally said "we have found your second unit, you will receive it tomorrow morning". After 4 days without nothing I called them again and they said "we had refunded you for the second unit", our apologies, bla, bla, bla.... I was trying to insist about to get an alternative item unsuccessfully and that's all. I got a refund after 2 calls and 2 weeks later with any alternative to get what I paid for. GOOD BYE B&Q!”

Helpful Report

Posted 10 years ago

“I recently bought some Velspar paint at B and Q and was advised d by the paint Dept. that this was suitable for wood side cabinets. It took 3 coats to get any sort of finish even after primer and two base coats. Went back to see if I could get a sealer to stop paint coming off and was shown a stand with paints especially for wood!!!!!!! including the colour I originally wanted! Customer Service useless and unhelpful, wrote to CEO, he had left!!!!! His office Insisted on receipt which I longer have,. My proof of purchase was that my postcode was taken in case I need any more paint!!!!!!! I don't think so. Terrible paint, very poor Customer Service.Will be going elsewhere in future!”

Helpful Report

Posted 10 years ago

“Have been refurbishing a house over the last few months and have spent quite a lot of time sourcing products etc in B and Q. Without exception I have found the staff at Riverside in Nottingham both helpful and knowledgable, particularly Ray, Scott, Dan and Ady. Great customer service. Thank you.”

Helpful Report

Posted 10 years ago

“Cheetah hill B&Q a waste of time, recommend you go straight to wicks. Waited for ages for staff even going to the check out where the staff called for extra help 8 times, still nothing!! Went to manager, again waste of time, was told a worker is on timber? (0h, right!) went to wicks where I actually got acknowledged wish I went there in the first place”

Helpful Report

Posted 10 years ago

B&Q is rated 2.2 based on 2,631 reviews