B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,600 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY much doubt i will get a response from b&q as been waiting since friday for them to sort an order for me despite 3 emails and one fone call where the rude guy on the other end told me he would ring me back STILL WAITING. appalling, GIVING THEM TILL TODAY TO SORT IT THE IM GUNNA GET FULL REFUND AND GO TO wickes, b&q management GET IT SORTED!!!”

Helpful Report

Posted 9 years ago

“Thanks to the most helpful guy, Eric, who went out his way to try and find the correct tool for us to change tap washers today at B&Q, Fort Kinnaird. Your help was much appreciated.”

Helpful Report

Posted 9 years ago

“Went for a kitchen at Swansea morfa, spoke with a very friendly, designer Chris , designed a lovely kitchen was excited to see it on the screen looked 10 times better than everywhere else I tried. Called back a few days ago to buy , to be informed he had been sacked from B&Q, lost all faith in the company and a total waste of time. Be caerfull B&Q are closing 60 stores in the UK. Felt bad for the designer as could not have been more helpful, was excellent compared to home base and cheaper than wren.”

Helpful Report

Posted 9 years ago

“Awful terrible kitchen department, noone seems to know what they are doing, try asking a simple technical question. Like Zombies”

Helpful Report

Posted 9 years ago

“Terrible, wanted to buy a kitchen bit all they seemed interested in was the money”

Helpful Report

Posted 9 years ago

“The worst customer service I have seen never. I bought 2 unit, they sent one and that's all. They didn't refund me for the other after I called them a week later asking for the second unit. They first said, we don't have anymore this item and we will refund you for the second. I asked and insisted several times for to get a similar replacement item for the second unit, instead the refund, but they said we don't have any similar item (I attach a screenshot from their website). I insisted again and they finally said "we have found your second unit, you will receive it tomorrow morning". After 4 days without nothing I called them again and they said "we had refunded you for the second unit", our apologies, bla, bla, bla.... I was trying to insist about to get an alternative item unsuccessfully and that's all. I got a refund after 2 calls and 2 weeks later with any alternative to get what I paid for. GOOD BYE B&Q!”

Helpful Report

Posted 9 years ago

“I recently bought some Velspar paint at B and Q and was advised d by the paint Dept. that this was suitable for wood side cabinets. It took 3 coats to get any sort of finish even after primer and two base coats. Went back to see if I could get a sealer to stop paint coming off and was shown a stand with paints especially for wood!!!!!!! including the colour I originally wanted! Customer Service useless and unhelpful, wrote to CEO, he had left!!!!! His office Insisted on receipt which I longer have,. My proof of purchase was that my postcode was taken in case I need any more paint!!!!!!! I don't think so. Terrible paint, very poor Customer Service.Will be going elsewhere in future!”

Helpful Report

Posted 9 years ago

“Have been refurbishing a house over the last few months and have spent quite a lot of time sourcing products etc in B and Q. Without exception I have found the staff at Riverside in Nottingham both helpful and knowledgable, particularly Ray, Scott, Dan and Ady. Great customer service. Thank you.”

Helpful Report

Posted 9 years ago

“Cheetah hill B&Q a waste of time, recommend you go straight to wicks. Waited for ages for staff even going to the check out where the staff called for extra help 8 times, still nothing!! Went to manager, again waste of time, was told a worker is on timber? (0h, right!) went to wicks where I actually got acknowledged wish I went there in the first place”

Helpful Report

Posted 9 years ago

“Staff are useless who don't appear to no a thing about what you ask them, No help is there when needed, all Stood around talking, 6 people needing help today all complaining, never known anything like it- Lincoln b&q”

Helpful Report

Posted 9 years ago

“B&Q DARNLEY TRADE POINT DESK : ANNE MARIE ** FANTASTIC CUSTOMER SERVICE 10/10 WOULD DEFINITELY RECOMMEND ANNE MARIE SHE WAS EXTREMELY HELPFUL AND MADE MY TIME DEALING WITH B&Q NON-STRESSFUL THE WAY IT SHOULD BE WHEN DECORATING YOUR HOME WOULD DEFINITELY RECOMMEND TO ALL MY FRIENDS AND FAMILY THANKS ANNE MARIE !”

Helpful Report

Posted 9 years ago

“I PURCHASED A PATIO DOOR TODAY FROM YOUR KIDDERMINSTER BRANCH. i WAS SERVED BY MARTIN AND PAUL ON THE DOORS SECTION WHO WHERE EXTREMELY HELPFUL AND KNOWLEDGEABLE.”

Helpful Report

Posted 9 years ago

“Excellent customer service from a guy called Wayne at BNQ Ipswich really helpful and genuine”

Helpful Report

Posted 9 years ago

“bought a cooke and lewis shower enclosure online paid through credit card, told to ring pjh to arrange delivery, unfortunately told the door for the enclosure was not available. had to cancel this order and wait 5 days for refund. ordered a different product code shower enclosure cooke and lewis smoked glass, paid for it, then told no door available, cancelled waited for refund. phoned bq customer services .......complete waste of time.they recommended clear shower enclosure was available so i bought and it was delivered..........no shower tray. cancelled order through customer services again waiting for pjh group to pick it up and take it to the rubbish tip, and then refund me hopefully. ordered 4th cooke and lewis shower enclosure instore in sunderland, yes its available yes it has a shower tray, excellent, 1 hour later pjh group phone theres a problem with the order its unavailable ...what would you do now? customer services is non existent, stuart is the highest customer services rep and he says its nothing to do with them, gives me 2 options take the 56kg enclosure back to store or wait for a refund when they decide to pick it up, thanks a lot stu lol. if theres is no one higher than stuart to complain to in customer services where do you go? mr r cassidy”

Helpful Report

Posted 9 years ago

“Recently we have moved into our new home traslating to a lot of DIY and equipment purchase. We found b&q staff (when you can find them) to lack complete knowledge and passion in areas they are stationed on. In the end we got so frustrated and travelled to Wicks (further away so was not our first choice) to buy all materials and for any advice. I feel staff should be receive training in any industry they work in and part onus should fall on employer. Very disappointed indeed.”

Helpful Report

Posted 9 years ago

“when prices state clearance, it appears that every time i get to check out it is never the item that is placed above the price ticket. not the first time, cashier didnt want to know. customer service is rubbish , get a grip Cannock”

Helpful Report

Posted 9 years ago

“Went into b & q ellesmereport branch today staff were really helpfull especially a young lad called Steve who helped us to the car with our goods and when we offered him some money he refused and graciously said it was his job and we were welcome. Just wanted to pass on a really positive review. This was the only place I could find to write this review.”

Helpful Report

Posted 9 years ago

“ordered an item on click and collect, received email advising me to collect next day. Made the trip to store to be told it hadn't arrived but would be in next day. Called the next day so be told it still wasn't there. Phoned the number on order email only to be told it was nothing to do with them. I was given another number to call who told me it was nothing to do with them either and transferred me back to my original number! After numerous excuses I asked to speak with a manager. This hasn't resolved the issue, no one seems to know who is responsible for click and collect, apparently goods don't come from B&Q, it seems every excuse is there but no real reason as to why the goods being offered for sale are not available and why they stay available for sale on the website for several days. I have tried to email someone higher but unable to get address. No compensation offered for petro, phone calls etc. Sorry, doesn't work with something so fundamental as offering stock for sale you don't have. I have to ring today (another phone call) to see if item in on normal delivery. In these 6 days B&Q have taken my payment but not bothered to adviseme yet why I have' been able to get my goods. The 'click' is easy but forget the 'collect'.”

Helpful Report

Posted 9 years ago

“So after 2.5 yrs my kitchen cupboards are bubbling and peeling, 6 out Of 13 doors to date are faulty! They finally agreed to honour the 10 yr warranty and replace said doors but on delivery they are a differant Colour to the rest of the kitchen! And nope my kitchen does not get a lot of sun! They are refusing to change them all but have offered to sell me the rest of the doors if I want them all to match! This kitchen is still on finance and wasn't cheap! I'm fuming!!”

Helpful Report

Posted 9 years ago

“Ordered 4 items, 3 of which were damaged... promised to re deliver but after waiting in all day they didn't turn up. Then was promised a call back two days in a row and it didn't happen. eventually after chasing, was told the damaged items were out if stock, did I want to cancel order.... not even a sorry!! When I complained to b and q, I got a standard generic reply. I'm so surprised at just how bad it was seem once they got ur money their not interested”

Helpful Report

Posted 9 years ago

B&Q is rated 2.2 based on 2,600 reviews