Ordered a new bathroom through B&Q using Homefit Service. Agreed a week and were all set to go then B&Q later asked to change the date - fortunately work committments allowed some flexibility so we agreed. Truck arrived without taps, several plumbing items (7 items I believe) and tiles. The subcontractor had to collect them from the local B&Q depot before he could start. Luckily we live in a city, so stock was available. The man we thought was in charge of the fitting, who had done the initial survey, and assured us he would be completing the installation, left the job after day 1 leaving one of his employees to do the work. This person was fitting a heated towel rail. We clearly showed him on the plans and on the wall where it was to go, but for some reason, he moved it along the wall and the result was that you couldn't use the toilet without either sitting at a slant or burning your knees! Needless to say we complained and insisted that the "main man " attend the job and refit it properly. The only blessing was that this particular wall was not tiled, or the resulting holes would have meant the tiler returning too! Having moved the towel rail, the fitters departed but left us with a problem with our hot water system due to an airlock. Once again we complained and the fitters came back. It must be said that the customer service installation team in Doncaster were very good at dealing with our issues. (I would just have preferred not to have issues in the first place!) Having finally got a bathroom that looked like the original plans we were dismayed to be contacted by B&Q less than 3 weeks later to say that they had supplied faulty hinges on the shower screen. They sent us replacements and expected us to replace them with the help of a video! I rang up customer services and pointed out that my warrently for workmanship would be invalid unless they refitted the screen. When the person on the end of the phone realised I knew what I was talking about, he said that a company had been allocated to refit the screen free of charge. I don't think I would have been told this if I hadn't made a fuss- there was certainly no mention of it on the letter. I am awaiting a date for the work to be done. Would I use them again - doubt it. Thought the extra expense of having B&Q coordinate the work would lead to a less stressful experience but that hasn't been the case.