B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a great service from Linda Kennedy yesterday was very friendly and gave v good customer service and I got a disc card too ! Great!”

Helpful Report

Posted 11 years ago

“Just had a bathroom fitted using B & Q home fit service positives the two men fitting our bathroom where excellent polite and professional that's the end of the good news. The pre installation was shambolic the staff are rude and don't seem to know what they are doing we have had a catalogue of problems to many to explain. Then we have the after care since our bathroom has been fitted we have had a couple of small problems requiring the fitters to return well this is where there level of customer care completely falls away rude / disinterested extremely bad manerred I can honestly say I would never ever use B & Q ever again and would advise anybody considering using them to think long and hard ,you are promised 5 yrs of guaranteed repairs ect Mmmmmm good luck”

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Posted 11 years ago

“We went in to the aylesbury store to purchase a shower screen and other items We were assisted by Nick who was very helpful. He managed to find everything we wanted and found items we couldn't find and loaded up our car too Big thank you Nick”

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Posted 11 years ago

“A few months ago I bought two large terrocota plant pots from B&Q in Blackburn, the store assistant called Dale was so helpful. He had to climb a high ladder to reach one of the plant pots which was on the top shelf of a high shelving system, he was lovely and helpful. I also asked his advice on fruit trees and he had very good knowledge and was able to give me sound advice, a few weeks later I bought 2 fruit trees due to his advice. Thanks Dale and keep up the good work.”

Helpful Report

Posted 11 years ago

“Just came off the phone to HQ (a second time) not happy at all. Full experience shortened for brevity... Thu 2nd Jan 15 - ME : Phone call to wakefield store. May I bring back for refund (not refill) a calor gas bottle I bought at Huddersfield B&Q quite a while ago? The reply... YES. - ME : Drove to Wakefield store with said gas bottle. - Wakefield staff - Sorry, you CAN get a refund on the bottle, but you will have to go back to the store you bought it from. Fri 3rd Jan 15 - ME : Drove to Hudddersfield store as advised. - Huddersfield staff - Sorry but we don't do refunds on gas bottles. You have to go to a calor gas outlet. There's one nearby... directions given sort of. - ME : Drove towards the calor gas place as instructed, whilst thinking 'THIS IS WRONG', 'I HAVE DONE THIS BEFORE MANY TIMES'. On that feeling I rang Huddersfield store up to query. - Huddersfield staff (garden centre) : Sorry you have been instructed wrongly, come back, ask for 'Richard' and we'll get that refund sorted. - ME : Drove back to Huddersfield again, waited an inordinate amount of time for the manager. I was told that a couple of staff had gone into the car park to see if his car is still there (dinner). I watched (and filmed) the said two staff go out and proceed to have a fag instead! - ME : Having waited a silly amou t of time, the manager finally roll up. Now by this time you may excuse me if I decided to film the situation moving forward. - Huddersfield Manager - Are you filming? Upon being replied yes, I was told he will not discuss anything with me whilst filming, and that they dont refund gas bottles. He also refused to speak to the member of staff that 10 minutes earlier told me to return back to the store. - ME : Having read all of the above you will also forgive me I hope for being a little bit beyond it all now. Argument ensues. I am told to leave the store. - ME : Rang HQ. HQ told me that the store have got it wrong, and to go back in and allow the manager to speak to HQ on my phone. HQ failed to convince the manager, and once finished speaking to him put the phone down on me. YES YOU HEARD, I was hung up on by HQ. - ME : Rang HQ again to be told that indeed B&Q do not give refunds on gas bottles. I suggested that my time had been wasted, petrol used travelling back and forth all over the place. I suggested I was due monetary recompense for the monies/times/stress that it has cost. I was offered a £10 gift vouncher. 1. It's a gift voucher. We will give you money, BUT YOU MUST SPEND IT WITH US. 2. It covers no way near my costs. Petrol alone was higher than that. I refused on the grounds of principal. Stick it up you're... I am completely bemused. It would be funny if I hadn't had to be at the centre of it. B&Q are criminally pants! YOU SERIOUSLY COULD NOT MAKE THIS UP. My situation remains unresolved.”

Helpful Report

Posted 11 years ago

“Bought extension ladders on-line. Website said 'order before 3pm for next day delivery'. After four days, repeated telephone calls and promises received from B&Q, the ladder manufacturers Abru and the delivery company Tuffnells, I cancelled the order. The delivery company couldn't locate Tewkesbury on their SatNav. From Bristol. Several other websites offered 2-3 days delivery. I chose B&Q because of the 'next day delivery'. Absolute rubbish. Between them, they couldn't run a bath!”

Helpful Report

Posted 11 years ago

“34 mile round trip to buy zinisser paint at Norwich branch. Checked beforehand on website, said it was stocked. None in store, hopeless staff. Didn't have a clue. Don't get me started on the so called expree check out, yet to get through without it saying assistance required. A complete joke calling it express. They should just open more tills and scrap the damn thing.”

Helpful Report

Posted 12 years ago

“boycott boycott”

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Posted 12 years ago

“As my wife and I visit our local b&q at Stanley green handforth cheshire on a regular basis Iam amazed that their toilets are forever out of order,they must have millions of customers passing through and spending a lot of money .They should also provide a small cafe as some people are sometimes there a few hours ,nearly all major stores have these facilities!!!!!!!”

Helpful Report

Posted 12 years ago

“B&Q Stairfoot, Barnsley - apparently closing in about 18 months and so the store manager is sacking as many staff as possible (just making up reasons to sack them). So, obviously the staff absolutely hate the management and have no reason whatsoever to offer any kind of customer service. Cant say I blame them.”

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Posted 12 years ago

“That's the smart thinnikg we could all benefit from.”

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Posted 12 years ago

“bought an external £499 Romero door from B&Q - what a load of rubbish!! within two weeks started to crack and swell making it impossible to open and close. I sent a letter of complaint to the Cowbridge Road west , Cardiff store 3 weeks ago - as yet the manager has not responded. Terrible after sales service.”

Helpful Report

Posted 12 years ago

“what an unfriendly unhelpful bunch in B&Q Guildford this morning! Lovely customer service..not”

Helpful Report

Posted 13 years ago

“experienced some of the worst customer service ever at B&Q Leeds today. Spending a small fortune renovating my house so bitter!”

Helpful Report

Posted 13 years ago

“DONT BUY GARDENING EQUIPMENT FROM B & Q as your guarantee is none existent and there customer service is absolutely appalling.”

Helpful Report

Posted 13 years ago

“I would not order from B&Q again they just sent me broken glass. Customer service team scored 0/10. Rude and unhelpful.”

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Posted 13 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”

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Posted 13 years ago

“Oh B&Q... Your total lack of customer service never ceases to amaze.”

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Posted 13 years ago

“Excellent customer service from Andrew at B&Q Scotswood tonight. I'm now off to fit a new tap. Thursday excitement!”

Helpful Report

Posted 13 years ago

“Excellent customer service from Andrew at B&Q Scotswood tonight. I'm now off to fit a new tap. Thursday excitement!”

Helpful Report

Posted 13 years ago

B&Q is rated 2.2 based on 2,667 reviews