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B&Q Reviews

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

Company Reviews

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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B&Q 5 star review on 7th February 2025

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B&Q 5 star review on 5th December 2024

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service at b&q is so useless!! Been mucked around for over a week just to get some flooring!!!”

Helpful Report

Posted 13 years ago

“excellent customer service following my moaning tweet! Thank you Russ and B&Q.”

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Posted 13 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”

Helpful Report

Posted 13 years ago

“worst customer service ever at Erdington branch!when I wanted to complain to head office the manager have me a link to a survey b&q”

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Posted 13 years ago

“the worst Customer Service I have encountered, I will be writing to complain & take this further!! !! !!”

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Posted 13 years ago

“After three calls to customer service still no answers from B&Q about my radiator order and tradesman waiting to fit. Not impressed.”

Helpful Report

Posted 13 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is awful”

Helpful Report

Posted 13 years ago

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B&Q is rated 2.2 based on 2,667 reviews