B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many things have gone wrong with b and q we ordered bedroom furniture would told the handles was not in stock and they'd get them in shortly after me the customer ringing round every store I was told it's not worth there while just sending me handles in the end I finally got them. I have also bought a kitchen from these guys where loads of stuff in the delivery was missing after the lady forgetting to put some stuff on the order which cost a further 150pounds! Not my problem she left them off and being told a day before the sink was not in stock I was then told I could have it a week later but was told yet again the day before it's not in stock I have ended up getting this sink from screwfix who also sell Cooke and lewis they just don't advertise it! Now the lady who done our plan has cocked up on the plan so we now have a worktop that don't fit on the island which now means we have to cut all the cupboards down and buy a bigger worktop all cause b and q are to dumb to do anything when they should be sending someone round to check this word of advise never buy a kitchen from b and q they are the most useless people and.most definitely the worst customer experience I have ever had!”

Helpful Report

Posted 9 years ago

“Had a lovely visit to the Barrow-in-furness branch where a very helpful lady called Michelle helped us in the Kitchen Showroom department. She did everything she possibly could to help us find what we were looking for and we will certainly go back to B & Q again.”

Helpful Report

Posted 9 years ago

“Had a bathroom fitted and had to have it done again poor workmanship still not happy, offered compensation still waiting for it wouldnt recommend b&q to anyone very very dissapointed”

Helpful Report

Posted 9 years ago

“very poor customer service now without kitchen for week as twice been let down with delivery and no phone call to say not being delivered on that day .very stressed lost time money whole experience shocking”

Helpful Report

Posted 9 years ago

“I am in thr process of having a kitchen fitted, the were multiple omissions from the order abd the replacements were broken or insufficient. The fitted installed the integrated washer an a worktop offcut. managed to reverse the flow of water cold water into the header tank, left a socket hanging off the wall, made more than a dozen major installation errors. Installed the units before plastering, disconnected the outside water supply. Cut off the electricity supply in another room defrosting the fridge freezer. The installation is going into the third week with no completion. Tomorrow I will review all the problems with it and see what he has to say before raising a dispute with B&Q and commencing legal proceedings in the shortest possible time to remediate the kitchen. Grossly Incompetent.”

Helpful Report

Posted 9 years ago

“Attended halesowen b and q on sunday 26th. Asked about a specific sander was told they were out of stock, i asked if bilston shop had any and was told to look on internet. Another question was about door sizes and was told to look in the leaflets provided i looked for the leaflets but all the holders were empty so asked another assistant who said "weve run out" they just could not be bothered to even try to be helpful i felt i was being a niusance they seemed more interested in having conversations amongst themselves. I shall be going a little further afield in future to homebase where they go out of their way to help you”

Helpful Report

Posted 9 years ago

“I've been waiting for a refund for over 14 days and keep getting fobbed off will never shop with b&q again”

Helpful Report

Posted 9 years ago

“B&Q fitted my kitchen 5 months ago,still trying to get work completed. It's been a nightmare trying to get the work finished to an acceptable standard. Electrics were not installed correctly; tiles left broken and oversized overhanging trims, thick with filler; and sink was leaking. They also charged me for work that was not carried out by the workman, and failed to refund me when I pointed this out.They have failed to assist me to finish my kitchen, they have left a mess and a massive dent in my bank balance. I advise anyone thinking of using the service to reconsider.”

Helpful Report

Posted 9 years ago

“I bought a dimmer switch and had difficulty fitting it, due to its inept design. Then I received an invitation to submit a review of the product, which I did, warts and all. An hour later I received an e-mail from B&Q saying that they could not publish my review, because "it didn't meet their guidelines"! Guidelines which presumably include 'don't say anything critical about our products'. Well, sorry B&Q, you've permanently lost me as a customer and I'll make sure I tell all my friends, colleagues and acquaintances to avoid B&Q too.”

Helpful Report

Posted 9 years ago

“I purchased 3 soft close ' loo' seats in September -costing well over £100 - having just moved house- two were of one type but the third was different and this one has started to corrode on the metal parts and delaminate on the seat itself. This was fitted to a cloakroom so gets very little use. Took it back today (130217)- duly cleaned disinfected and wrapped in cling film- where the Manager 'Chris' at the Camborne Cornwall Branch refused to exchange or refund because I didn't have the receipt (who keeps receipts for everything they purchase ? ) A generally obnoxious attitude -suggesting I could have bought it at a car boot sale! Stated he knew all about the Sale of Goods Act and refused to telephone his Head Office for guidance which I suggested - not his job to phone them! I may not have the receipt but I do have the Credit Card transaction record! Trading Standards next after the formal letter of complaint to the Head Office. What a waste of time simply because of a 'jobsworth'. The good news is that Wickes are nearer!”

Helpful Report

Posted 9 years ago

“poor company customer service”

Helpful Report

Posted 9 years ago

“A boiler was fitted in my 88 year old mothers house in 2013 the boiler keeps breaking down, it was only fitted a week when we had to call out the engineers and this has been the case since and every 3/4 months we have to call out an engineer to fix this boiler. I was told that there must be a leak somewhere so I called in an independent engineer who found 2 couplings loose and tightened them but the boiler is still breaking down, SIME sent out an engineer who took the boiler apart then said that is it fixed and it is still breaking down. I called B&Q today and they said it is SIME to blame, I said this is the last straw only to be hung up on by the B&Q employee. I then spoke to SIME who said it was B&Q's fault, not one of these companies are willing to take the blame and fit a new boiler for an 88 year old woman who has the start of dementia and is often found sitting in her own home in minus temperatures. I might add that B&Q told us the boiler had a 5 year guarantee but SIME said it only had a 2 year guarantee. B&Q say it is a SIME manufacturers fault the manufacturer says it is B&Q fault. I am now looking to get information on all the calls made to these companies to take them to Consumer right.”

Helpful Report

Posted 9 years ago

“Harry in the kitchen department, Colchester. Yesterday we went to B&Q to buy a splash back for our cooker, we weren't sure what we really wanted and needed some advice. Harry was very helpful, polite and an absolute pleasure to be served by- a credit to the store. Thank you Harry”

Helpful Report

Posted 9 years ago

“Very poor customer service. Bought paint however gad lumps in it. Brought it back and was told they could not find any fault with it. It was witness to be lumpy by 3 people including myself. I was refused a refund however later was to receive a voucher for the cost of the paint this to date has not happened. Very disappointed”

Helpful Report

Posted 9 years ago

“I had B&Q fit my kitchen, & found them, punctual, professional & completely reliable. The fitters worked so hard & i can't praise them enough.”

Helpful Report

Posted 9 years ago

“B&Q Scarborough We spent £20k on a new bathroom and kitchen. The bathroom wash to have a walk in shower, splash walling etc. Holes were left in the walls behind the splash walling, trim was left loose, cut crooked, splash panels were chipped on the edges when fitted and just left. Shower pump was leaning against the cupboard wall so sounded like a hammer drill every time someone has a shower. Towel rail was ordered, lost, reordered, out of stock then a different was delivered without elements. Soft close Toilet seat was loose and broke after two days. Grout on the floor was so thin it cracked within 24 hours. We were told we were being picky when we pointed out all of the faults. Took them over two weeks to fit a tiny bathroom, we were overcharged by over a thousand pounds for stuff we didn't order or need, like two showers!! Kitchen had parts missing, parts out of stock. We ordered in November only started fitting it this week! Parts damaged so could not be fitted. Natural wood worktop not oiled underneath has random rough/ untreated bits. Tiling is a joke, cheap plastic trim round the tiles which overhangs, has gaps and is uneven. Grouting is everywhere except between the tiles! Wavey lines, uneven cuts, messy corners, bodged gaps all over the kitechen tiles. Worktop not sealed, sink flexes every time you touch the tap. Waste pipe fitted as water feed to washing machine. Plinths missing, not followed the plans so random gaps between walls and cupboards. Floor is uneven, no edging, skirting ripped out not replaced, wavey cuts and big gaps round edge, can't finish as parts are still missing. House was left like a building site with parts, boxes left all over the house and stairs. I wouldn't touch B&Q with a barge pole we now face weeks of hassle trying to get it put right. We have been left totally deflated and upset at the state of our kitchen and house, we have been ripped off and it looks nothing like we hoped. AVOID AT ALL COSTS!!”

Helpful Report

Posted 9 years ago

“Ordered from website on 18th of January. They can't deliver until 7th February. It is a bathroom cabinet- no more than 8kg and they insist it has to be delivered on a 2 man delivery van!!!! Unacceptable delivery waiting time especially as when I bought the item I was told it would be delivered within a week”

Helpful Report

Posted 9 years ago

“The quality of the overall finish is poor. Sealant coming off after a couple of months and some finishing was just forgotten about. We were charged for a lot that didn't actually need (told that we would be able to claim it back after the fitting was completed). Now we are having to fight to get ANY refund on work that wasn't done - yet we paid for.”

Helpful Report

Posted 9 years ago

“I have just had a new kitchen fitted. And to say I am thrilled with the workmanship is an understatement. Our fitter Tony has done an excellent job, he was brilliant from day one, he was so helpful and considerate from the survey right up to completion. I have absolutely no complaints whatsoever. I hope that Scarborough b&q homefit realise what an asset Tony Kelly is to them.”

Helpful Report

Posted 9 years ago

“Very happy with product,Cooke & Lewis kitchen designed at Meir Park B&Q. Staff very helpful, friendly and knowledgeable. Excellent service throughout.”

Helpful Report

Posted 9 years ago

B&Q is rated 2.2 based on 2,631 reviews