B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“B and q in Sydenham, waiting 40min,for cutting MDF, the guy never turn on, staff keep call him.”

Helpful Report

Posted 6 years ago

“If i could give no star i would! ordered flooring which by midday had not turned up. When we called to see what time they were coming we were advised that they weren't and the delivery date had changed-no one bothered to tell us and we booked the day of work and hired someone to lay the flooring!! complained several times, advised was being looked in to, no one got back to us, called today to be offered £10 voucher by way of apology! Absolute joke! Never will use again. Customer service is shocking and non existent”

Helpful Report

Posted 6 years ago

“Click and collect via purchases on the internet leaves a lot to be desired, not only is the system cumbersome, stock control system abysmal. Items paid for are not delivered to preferred store when ordered, as per order confirmation, advice from store staff, clueless. will not be using for anything in future.”

Helpful Report

Posted 6 years ago

“Bought 6 sq meters of floor tiles. I asked for help to the car as they were very heavy. I was informed by very unhelpful cashier there was no one to help me. She said there may be a customer outside that will feel sorry for me and help!!! I went straight to customer service and got a refund. B&Q shame on you.”

Helpful Report

Posted 6 years ago

“I have had 5 bathrooms supplied and fitted by B&Q over a number of years and while there have been problems they generally eventually corrected them after a lot of chasing. However the latest problem is to do with a toilet seat that failed 5 times, it’s a faulty design that takes some weeks to fail but it always does. Because the seat fitted the toilet and was matched I was worried that they would eventually stop making the seat that didn’t work and I would be left with a toilet and no matching seat. To remove my concerns the B&Q installations manager wrote to me and guaranteed that if ever I couldn’t get a replacement seat, they would provide a new toilet free of charge. Well it’s failed a sixth time and the new installations claims system is clearly designed to wear you down so you give up and go away. Today I had a reply from their so called claims assessor blatantly saying that they weren’t going to honour their promise and bombarding me with loads of “cut and paste” weasel words. So what’s a B&Q promise worth...... ZERO. Don’t buy a bathroom from them they will treat you badly since they clearly don’t understand customer care. I recall MFI going bust for the same reason.”

Helpful Report

Posted 6 years ago

“The customer service was dreadful we asked some help from a lady about where a light bulb was, she said it was out of stock and simply walked away without even bothering to say sorry or offer to help us find an alternative. In short i will never got to B & Q again and i feel very annoyed as it used to be my favourite shop. :(”

Helpful Report

Posted 6 years ago

“Wow, I went in the Beckton store on Sunday to buy some brown spray paint. All the spray cans were all sprayed on, and looked a mess, how can you allow so many people to mess up the spray area, to the point not even the staff could determine which was the brown I needed. The staff member even told me to try Dunelm down the road who would more likely to to have in store (No they don't do spray paint). she would rather I try elsewhere than to check in stock. I just got a very poor feeling that day, the staff were not helpful at all. Btw The car park was a total mess where boy racers have been using their grounds to burn tyres all over the place. It was a total mess, and not a welcoming site”

Helpful Report

Posted 6 years ago

“Telephoned the store at 11.20am and asked if the board cutting service was working. Informed by a member of staff that it was working. Arrived at the store at 11.50am to find that the cutting service was out of order. Printed signs had been placed at the desk explaining what the fault was. I am sceptical that this happened in the 30 mins following my phone call. Spoke with a member of staff and was told to see Kevin in the yard and he may be able to help. Got to the yard to be informed that Kevin would be back shortly. Waited 10 mins and gave up.”

Helpful Report

Posted 6 years ago

“Bad customer service at park head bq one member of staff extremely rude ,when asked for help to find a specific wallpaper .which was in stock but not on display.”

Helpful Report

Posted 6 years ago

“Wanted to post a constructive and helpful post on b and q website by reviewing a product. Would have helped other customers and helped sell the product, but there is no button I can see to post a review, even after logging in.”

Helpful Report

Posted 6 years ago

“I went in to store and had Valspar paint mixed. The lid must have not been attached securely as it leaked everywhere! B&Q customer services were appalling, said it was my fault for not checking the lid before I left the store!”

Helpful Report

Posted 6 years ago

“Website sends u in circles to log in. Rang placed order. Chased up where it was then sent cancellations saying they couldn't supply. Then sent me an email saying I had cancelled. Rubbish customer service”

Helpful Report

Posted 6 years ago

“Wouldn't recommend bq again and certainly think twice about buying electrical goods. Bought elec fire about 18 month ago fire had 1 year guarantee that was fine but fire had problem so got in touch with bq and was told after guarantee there is no aftercare to help source any parts was advised to try putting details into Google to source part very disappointed and told bq as much so watch what u buy”

Helpful Report

Posted 6 years ago

“Flooring delivery arrived with lots of damage, the job needed doing ASAP so I went to a store to buy 4 extra boxes! I took photo evidence of the damages and sent this to customer services! This was after completing the job with all off cuts and damages taken away by cleaners Now b and q say I the damages are gone they will not give even a credit! I’m shock and appalled by there lack of customer satisfaction! Beware all buyers! Rubbish delivery rubbish customer service”

Helpful Report

Posted 6 years ago

“CONNED !!!, i stopped using B&Q last year when they stopped the over 60's discount on wednesdays. the store was heaving with customers back then but now ?, it's almost devoid of customers. i only visited today because i heard my discount card was for gardening items only. so, i bought some bedding plants but my 10% discount did'nt apply. why ?, because they were already discounted. discounted the the general public that is. what is the point in having this card anymore ?. i've destroyed it & will NEVER visit B&Q again ever. their goods are already overpriced. online shopping for me from now on. honestly, what a way to run a business. they have the business brains of a goldfish. say hello to bankruptcy soon B&Q.”

Helpful Report

Posted 6 years ago

“I went in to ask for help looking for a specific textured paint and was told it wasn’t available in that make but had it in white along the back wall and she went on to serve the next customer...if you can find a person to help I find that they can be quite off hand...Not-all but quite a few..Think they need some more customer service trying...I use to work for an Airline so i do know! This is the Crawley branch...”

Helpful Report

Posted 6 years ago

“They messed up the order for our bathroom. Terrible customer service. Don't recommend buying a bathroom from these guys.”

Helpful Report

Posted 6 years ago

“Customer service is shocking!! Ordered a kitchen, waited in all day no calls! Kitchen didn’t arrive, no explanation, still waiting to hear from them! Definitely go else where”

Helpful Report

Posted 6 years ago

“May be cheap but worktops dont come with edging strip, you have to order them and it takes three weeks to get them, very poor service, best get your kitchen where they care about customer service.”

Helpful Report

Posted 6 years ago

“Came to buy a kitchen today and after spending weeks working out my requirements, thought I’d come and finally buy it. Went to the kitchen section, wondered around just to work out which style, and after about 10 minutes of wondering around and expecting someone to come and help, all the staff were doing is chatting about alcohol! Didn’t even seem like they wanted to help! So gave up and decided I’ll go elsewhere! What a joke of your staff! Lost sale.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,631 reviews