B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,592 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On a Sunday, having ordered a volume of timber for a home project (£140) delivery was assured for Tuesday. The email received after the order was placed also advised that a text would be sent to advise whether delivery would be a.m. or p.m No text was received by 12.00 on the Tuesday so I rang B&Q to be told that the timber was being delivered direct from the manufacturer and B&Q were unable to confirm what day this was going to be!!! I therefore tried to cancel my order to be advised that it was going to be delivered, regardless of my cancellation request and that I should call them again after delivery has been attempted. I arranged time off work to receive the delivery on Tuesday, as stated, now B&Q expect me to wait at home for an unspecified period in order to decline delivery of a consignment that I no longer want!”

Helpful Report

Posted 10 years ago

“Reading store: wanted to buy 3x sliding wardrobe doors & shelving system, trying to get somebody to take the order was nigh on impossible, passed from pillar to post & told to speak to any staff dressed in purple uniform as they were the customer liaison people. First couple we spoke to one said " i'm on my lunch break & just having a chat ask at the tills & they will put a call out " (on the shop floor I would assume you were working) The other one said she was kitchens not bedroom help & advised we go to the till. Went to the till, call was put out by the staff there & we were then ignored & still nobody arrived to help us spend the best part of £900. Eventually asked to see the manager who passed back the message he was busy & the till supervisor can deal with us. If he couldnt be arsed then I couldnt be bothered to spend my money at B&Q.........in fact I got the same items cheaper from Ironmongery direct. Am I surprised they are shutting 60 stores..........................No not at all !”

Helpful Report

Posted 10 years ago

“I bought a k'archer wet and dry cleaner about a month ago. I now need a replacement dust bag, I went back to buy one not thinking they would not have one having sold me the cleaner, but no we don't stock those the assistant told me with some embarrassment, she then went to a computer and told me that Amazon stocked them and suggested I contact them.”

Helpful Report

Posted 10 years ago

“After asking 3 members of staff and circling the store at least 7 times not one person helped alrhough there was plenty of staff on the shop floor i just got passed around even from customer service desk sheer waste of time Deptford sunderland”

Helpful Report

Posted 10 years ago

“I purchased a new bathroom from B&Q to supply and fit, The price was good, in hindsight i should have read B&Q blogs first, All i would say i would never even consider them again, It started with a jack of all master on none, room striper, plaster,plumber,electrican,tiler, 5 for the price of 1 HaHa, after a lot of complaining it got done, only to find he had caused a water leak under the new tiled floor,i just got another plumber to put it right, One thing i must ask as any body else had any problems with cooke & lewis toilet pan as Ime on my second one the as the glazing is of such poor quilty, aftre flushing i have to use a litre jug of water from a height to clear ary stuck waste so i just give up with B&Q in the end”

Helpful Report

Posted 10 years ago

“That's the smart thinnikg we could all benefit from.”

Helpful Report

Posted 11 years ago

“DONT BUY GARDENING EQUIPMENT FROM B & Q as your guarantee is none existent and there customer service is absolutely appalling.”

Helpful Report

Posted 11 years ago

“Customer service at b&q is so useless!! Been mucked around for over a week just to get some flooring!!!”

Helpful Report

Posted 11 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is awful”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,592 reviews