B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,625 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,625 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service from Mick today at B&Q Washington. Lovely manner, knowledgeable, helpful, and so efficient. Thanks Mick for helping us work out how many packs of flooring we needed too. And reminding us that the order qualified for the free delivery service .”

Helpful Report

Posted 4 years ago

“Absolutely 5 star service from Washington branch. Lovely helpfull girl at main door and first class efficient service to complete our pickup.”

Helpful Report

Posted 4 years ago

“Rip off. The 20% off on interior is only for selected items. Small section of paint and a small selection of curtains. Nothing else.”

Helpful Report

Posted 4 years ago

“I had no help from B&Q in Rhyl and had to travel to the Llandudno store. What a huge difference. Bob and fash were really helpful and friendly and went out of their way to help me with my laminated flooring and ensured Chester had the goods and Fash ordered them and helped me work out how much I needed. So its full marks to two extremely great staff members. Bob and fash and the helpful lady on the till . I came away not believing the difference in the treatment I received compared to Rhyl. Thankyou.”

Helpful Report

Posted 4 years ago

“Refund or credit note.... utter rubbish. Refused a credit note on goods that are b and q own brand! Customer service staff who think it’s funny to be rude and arrogant! After waiting 15 minutes to be seen by lady at Torquay customer services she said she would only give me 20 minutes max to deal with a refund. Utter disgrace and your company will now lose the £15k I spend annually on project materials! Good riddance b and q.”

Helpful Report

Posted 4 years ago

“The B&Q member of staff at culverhouse in Cardiff Keith- deserves a special mention for his helpfulness . He explained/demonstrated the patio set which we wanted to buy , how to build etc and then helped us out of the store and load into our car . An absolute credit to B&Q.”

Helpful Report

Posted 4 years ago

“I was a Stevenage store and Fran a costumers service manager help me out in find a product , She was absolutely dedicated to help out , I find her very helpful thank you Fran”

Helpful Report

Posted 4 years ago

“Ordered a garden table oine to click and collect.Website said they were in stock,so I paid and went on a bus trip which took me a hour, only to be told they were out of stock and that I should have waited for a confirmation email to let me know. My money is now locked in a pending account in my bank. What a stupid system that tells you something is in stock,when it isn't and your money is lying in a pending account. Will never shop click and collect with B and Q again.”

Helpful Report

Posted 4 years ago

“Just like to say how Paula at your Corton Wood store Barnsley was very helpful and polite with us. She was and is a credit to your staff. Thanks again for your help in choosing our floor tiles Paula.”

Helpful Report

Posted 4 years ago

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Helpful Report

Posted 4 years ago

“B&Q Meir Park, Stoke On Trent. Service we received from Gentleman Called Jack was exceptional. He went above and beyond, calling me back this morning as promised with an update. One happy customer. Thankyou.”

Helpful Report

Posted 4 years ago

“Fantastic customer service from the B&Q staff at the Newbury branch. Welcomed at the door and every member of staff acknowledge us and were friendly, professional and knowledgable. Got the same level of service when we had to exchange something and had brilliant customer care from a lovely guy named Ryan. All of the staff were an example of five star service customer and are clearly well motivated and enjoying their jobs. Brilliant.”

Helpful Report

Posted 4 years ago

“Prices are 190% higher than competitors! Went to buy 4" flappy vent covers and they were charging £7.50 each. The same thing is £2.59 at Toolstation. Silicon is twice the price. I am getting a 10% discount as a trade customer but even with this it is simply not worth going back. Come on B&Q - sort your pricing out or you will loose what limited trade custom you have left.”

Helpful Report

Posted 4 years ago

“I attended b & q at Newcraighall Edinburgh and wanted to exchange a product but as a voucher had been used to purchase the product I was only getting a refund minus the voucher so when I queried this manager Megan had to help Morgan who had been extremely helpful … Megan was not listening to my concerns and became quite nippy and argumentative with me and was not explaining the bill refund procedure clearly. I tried to point out I was losing my £3 voucher but she was very flippant and unhelpful telling Morgan just refund her !! Very poor customer service from Megan !! I would like to highlight that Morgan the young girl at the till was very polite and helpful at all times . What happened to the customer is always right ! Especially as recently we have spent several hundreds at b & q hermiston …. I will avoid the newcraighall store in future”

Helpful Report

Posted 4 years ago

“Went to buy a steamer and iron that was advertised on line as in stock. Arrived at local store to told not only did they not have one but there was none to be obtained from any of their branches nationwide. Got home to find that they were still in stock on line. What a bunch of time wasting amateurs!”

Helpful Report

Posted 4 years ago

“Awful!! Shed ordered with installation. Given date of 8 weeks. Shed delivered but no installation and have spent longer trying to contact them that it would take to build the shed. Customer service is non existent and potential date means shed will have been sat in my garden over 2 months.... Don't know what happened to a previously good company but they're a complete shambles”

Helpful Report

Posted 4 years ago

“Kitchen delivery was not delivered on date they said and with no phone call why it wasn't delivered. This started a merry go round in customer services and no one helped even though my problem was escalated 3 times I had to contact delivery company myself for delivery This outfit reminds me of a cheap backstreet suppliers. Very poor treatment of a good customer. There customer service is rubbish”

Helpful Report

Posted 4 years ago

“B&Q does not care about disabled people. I ordered a kitchen from B&Q to be delivered. I was told when ordering as i am disabled the delivery drivers would deliver the products into my bungalow. the day of the delivery the driver was rude and said that he doesn't care how disabled i am he won't bring the kitchen into the bungalow. i have to take it in myself. He could see i am disabled but didn't care and was very rude. Contacting B&Q they just kept stating it is kerb side only, even though i was told they would bring it in. Basically if you are disabled and unable to carry the heavy kitchen parts in yourself, they won't help you. They take your money and then don't care, basically B&Q doesn't care about the disabled.”

Helpful Report

Posted 4 years ago

“To the B&Q delivery guys who delivered to me in Liskeard this morning, thank you for the service of dropping my OSB boards into my garage. I know this is a pretty simple task however it was the way you spoke to me, the politeness and the don’t worry, we’ve got this attitude, didn’t have to lift a finger. Thanks guy, appreciated. Regards one very happy customer.”

Helpful Report

Posted 4 years ago

“Bought my kitchen design messed up one of the doors miss shaped after 2 years , I was told it was discontinued to send pictures but difficult to do even after taking door in store .won’t be buying another one or telling my customers to buy from there”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,625 reviews