B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,580 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The B&Q member of staff at culverhouse in Cardiff Keith- deserves a special mention for his helpfulness . He explained/demonstrated the patio set which we wanted to buy , how to build etc and then helped us out of the store and load into our car . An absolute credit to B&Q.”

Helpful Report

Posted 3 years ago

“I was a Stevenage store and Fran a costumers service manager help me out in find a product , She was absolutely dedicated to help out , I find her very helpful thank you Fran”

Helpful Report

Posted 3 years ago

“Ordered a garden table oine to click and collect.Website said they were in stock,so I paid and went on a bus trip which took me a hour, only to be told they were out of stock and that I should have waited for a confirmation email to let me know. My money is now locked in a pending account in my bank. What a stupid system that tells you something is in stock,when it isn't and your money is lying in a pending account. Will never shop click and collect with B and Q again.”

Helpful Report

Posted 3 years ago

“Just like to say how Paula at your Corton Wood store Barnsley was very helpful and polite with us. She was and is a credit to your staff. Thanks again for your help in choosing our floor tiles Paula.”

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Posted 3 years ago

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Helpful Report

Posted 3 years ago

“B&Q Meir Park, Stoke On Trent. Service we received from Gentleman Called Jack was exceptional. He went above and beyond, calling me back this morning as promised with an update. One happy customer. Thankyou.”

Helpful Report

Posted 3 years ago

“Fantastic customer service from the B&Q staff at the Newbury branch. Welcomed at the door and every member of staff acknowledge us and were friendly, professional and knowledgable. Got the same level of service when we had to exchange something and had brilliant customer care from a lovely guy named Ryan. All of the staff were an example of five star service customer and are clearly well motivated and enjoying their jobs. Brilliant.”

Helpful Report

Posted 3 years ago

“Prices are 190% higher than competitors! Went to buy 4" flappy vent covers and they were charging £7.50 each. The same thing is £2.59 at Toolstation. Silicon is twice the price. I am getting a 10% discount as a trade customer but even with this it is simply not worth going back. Come on B&Q - sort your pricing out or you will loose what limited trade custom you have left.”

Helpful Report

Posted 3 years ago

“I attended b & q at Newcraighall Edinburgh and wanted to exchange a product but as a voucher had been used to purchase the product I was only getting a refund minus the voucher so when I queried this manager Megan had to help Morgan who had been extremely helpful … Megan was not listening to my concerns and became quite nippy and argumentative with me and was not explaining the bill refund procedure clearly. I tried to point out I was losing my £3 voucher but she was very flippant and unhelpful telling Morgan just refund her !! Very poor customer service from Megan !! I would like to highlight that Morgan the young girl at the till was very polite and helpful at all times . What happened to the customer is always right ! Especially as recently we have spent several hundreds at b & q hermiston …. I will avoid the newcraighall store in future”

Helpful Report

Posted 3 years ago

“Went to buy a steamer and iron that was advertised on line as in stock. Arrived at local store to told not only did they not have one but there was none to be obtained from any of their branches nationwide. Got home to find that they were still in stock on line. What a bunch of time wasting amateurs!”

Helpful Report

Posted 3 years ago

“Awful!! Shed ordered with installation. Given date of 8 weeks. Shed delivered but no installation and have spent longer trying to contact them that it would take to build the shed. Customer service is non existent and potential date means shed will have been sat in my garden over 2 months.... Don't know what happened to a previously good company but they're a complete shambles”

Helpful Report

Posted 3 years ago

“Kitchen delivery was not delivered on date they said and with no phone call why it wasn't delivered. This started a merry go round in customer services and no one helped even though my problem was escalated 3 times I had to contact delivery company myself for delivery This outfit reminds me of a cheap backstreet suppliers. Very poor treatment of a good customer. There customer service is rubbish”

Helpful Report

Posted 3 years ago

“B&Q does not care about disabled people. I ordered a kitchen from B&Q to be delivered. I was told when ordering as i am disabled the delivery drivers would deliver the products into my bungalow. the day of the delivery the driver was rude and said that he doesn't care how disabled i am he won't bring the kitchen into the bungalow. i have to take it in myself. He could see i am disabled but didn't care and was very rude. Contacting B&Q they just kept stating it is kerb side only, even though i was told they would bring it in. Basically if you are disabled and unable to carry the heavy kitchen parts in yourself, they won't help you. They take your money and then don't care, basically B&Q doesn't care about the disabled.”

Helpful Report

Posted 3 years ago

“To the B&Q delivery guys who delivered to me in Liskeard this morning, thank you for the service of dropping my OSB boards into my garage. I know this is a pretty simple task however it was the way you spoke to me, the politeness and the don’t worry, we’ve got this attitude, didn’t have to lift a finger. Thanks guy, appreciated. Regards one very happy customer.”

Helpful Report

Posted 3 years ago

“Bought my kitchen design messed up one of the doors miss shaped after 2 years , I was told it was discontinued to send pictures but difficult to do even after taking door in store .won’t be buying another one or telling my customers to buy from there”

Helpful Report

Posted 3 years ago

“Ordered decking had a phone call to say not in stock thay refunded me 3 days later the decking arived in the meantime i spent a hr and a half in bq to get decking boards and told to come back the next day then today got a phone call demanding payment from customer service no one speaks to each other won't shop at bq ever again awful experience”

Helpful Report

Posted 3 years ago

“Recently our dream Bathroom project became reality .thanks and appreciation to the B&Q team in ensuring they created our perfect ambience. Special thanks to Emma from design,for all her inspirational ideas, support and light hearted banter.A credit to the team. Mr & Mrs Drinkwater.”

Helpful Report

Posted 3 years ago

“I was not bought a packet of sweet pea seeds and planted these, along with seeds from other companies such as Sutton, Fothergill, etc. While the other companies' seeds and grew six feet tall and are flowering profusely, the Verve seeds have nearly produced a cluster of leaves a couple of inches high. When l emailed a complaint (adding that a relative bought Verve red lettuce seeds that turned out to be green) l received a very dismissive response. I pointed out that all other seed companies offer 'satisfaction guaranteed or your money back' l received another dismissive reply. Rotten seeds and even worse customer service!”

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Posted 3 years ago

“Theresa from B&Q Goole absolutely amazing She was super helpful, patient and engaging”

Helpful Report

Posted 3 years ago

“Instore service fantastic in Coventry the fitter did a good job but had a survey done and not advised correctly-at point of survey Is that not what the survey for due to one issues not done correctly have had to spend a further 390£ never once asked for the money back but asked for the mistake to rectified - there are a catalogue of issues… been in contact with one manager who offered 50£ - it’s not about the money they need to rectify the issue WILL BE GOING TO OMBUDSMAN I think… COVENTRY ALVIS BUSINESS PARK shame on you only worried about liability”

Helpful Report

Posted 3 years ago

B&Q is rated 2.2 based on 2,580 reviews