B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have queue for more than an hour then when is my turn and then they kick me of and I have to queue for other hours bad bad service”

Helpful Report

Posted 5 years ago

“Shocking why put things on a website for sale that says in stock when in reality there's nothing. Keeps you waiting for an hour for nothing”

Helpful Report

Posted 5 years ago

“Placed an order online after waiting around 2 h to get on their website. I order some timber and then wait for their confirmation. I receive text message after 3 days at 6 am in the morning that my order is ready to collect so I went to the store as soon as they opened at 8 am. Been waiting 2.5h for 10 timber boards that they couldn't find. Car park was full and they are trying to sort 3200 orders at the same time. They moved me all around the car park from A to F then to E. I had huge surprise when my timber boards arriwed. I honestly think that this is the perfect opportunity for stores like B&q to sell everything that they didn't sell before due to poor quality. The worst timber I ve ever seen. Noticed few other customers disappointed and looking to return some paving that was scratched all over. I wouldn't take that timber even if they would just give away.”

Helpful Report

Posted 5 years ago

“Customer service was very poor. OK to return stuff though.”

Helpful Report

Posted 5 years ago

“Ordered materials two weeks ago got delivery date for 10.04.20 order never arrived have tried various customer service phone numbers and email even emailed CEO to no avail no acknowledgement of my emails no idea when or if I'll receive goods but payment has been taken”

Helpful Report

Posted 5 years ago

“Tried and failed several times. You shouldn’t send emails saying collect on a certain day, to drive 25 miles to be told there’s a glitch you should wait for a call. You shouldn’t let people pay £100s for a delivery within 4 days to be told 2 days later you won’t get your delivery for 3 weeks. What’s the point. Better off closing and not pissing people off. Trying now to get refunds for £100s No one to talk to, feels impossible.”

Helpful Report

Posted 5 years ago

“Ordered bolts for bath chair for my disabled partner was told 3 days max week later didn't bother went to the range where they are excellent”

Helpful Report

Posted 5 years ago

“This “virtual queue” to enter v&q website is the most ridiculous thing ive heard! Corona virus destroyed most of our lives but been good for some companies like this one, which without competition can do what ever suites them, and then they gonna say: at this difficult time we are doing whatever we can....”!!”

Helpful Report

Posted 5 years ago

“I Placed a order of a kitchen from b&q that would take 7 weeks to come. 5 working days before delivery I received a email that it would be curb side delivery due to covid 19, I then got a email 2 days later saying it has been put on hold!! I’m know in a position of not getting any information from store who tell me to call customer services who you can’t get through at all!! £2821 out of pocket and as much as these are hard times I find the no contact poor and won’t be using B&Q ever again and really struggled to give them 1 star”

Helpful Report

Posted 5 years ago

“Travelled to B&Q for quite a distance and they sold the sand I pre ordered and payed for And sold it to another customer! Not happy!!”

Helpful Report

Posted 5 years ago

“Placed order over a week ago. Not fulfilled and no communication. They appear to be just trying to profiteer from covid-19 by taking your money and not fulfilling your order!”

Helpful Report

Posted 5 years ago

“B and Q. The worst company I've ever encountered. Bought a kitchen from dearne valley weeks ago and waited 4 weeks to get it delivered, which should have been today. I had this confirmed via text, took the day off work and wasted the day due to the kitchen not getting delivered. Rang several times but the call centre was unavailable. Couldn't get on their website. Dont use the company a total waste of time. they didn't even have the common sense to ring me to let me know the delivery wasn't happening.”

Helpful Report

Posted 5 years ago

“I placed an order through their app for click and collect as it stated it would be ready within two days. I knew there was the potential for the promised date to lapse with the current situation therefore was not too disappointed when I didn’t receive the confirmation my order was ready to collect a week later. However, upon reaching the store today there was a queue which I was told would take an hour to get through... not great but I waited anyway. I got 8 cars away from the end of the queue to collect my order and was told they were closing and I wouldn’t be able to collect my order! How I wasn’t told this at the moment I arrived is beyond me. I’ve tried to ring to cancel... not able to. I’ve sent an email to customer services to cancel yet still to receive a reply! B&Q have taken £180 of my money and I still can’t get it back! I will not be using them ever again, shambolic customer service which should be exemplary to reflect their inflated prices. I just wish I had read the reviews before placing my order. HOW ARE THEY GETTING AWAY WITH THIS? I’m guessing they will appear on BBC’s watchdog #roguetraders”

Helpful Report

Posted 5 years ago

“Absolutely discussed with B&Q being open for click and collect the queue of traffic is horrendous this is not essential travel and by being open your encouraging this unsafe behaviour during lockdown, if there is a road accident because of this heavy traffic this puts a strain on our wonderful NHS who are fighting saving lives. People are dying!”

Helpful Report

Posted 5 years ago

“1hr+ wait to get on website, sat phone down, kept checking etc, finally got on their site, added £80+ of material to basket, Clicked click & collect for my local store for pickup next day, (plenty in stock of all items) checkout as guest, all details typed in to get to last page before payment & then page came up saying 0 available, remove from basket or add to saved list, tried 3x more, same scenario after typing all details back in each time, then added random stuff to basket, through the details again to get same outcome, B&Q really need to shut their click & collect part down as it’s clearly not fit for purpose looking at the reviews ppl are leaving. Sad as I’ll not use them again even when this is all over.”

Helpful Report

Posted 5 years ago

“Ordered and paid through Click & Collect. Confirmation e-mail, then nothing for days. Eventually got a phone to say everything ready to collect. Went to store to be told three items not available. If you have waited a couple of hours to get on the site, received your confirmation e-mail, had notification that your order was ready for collection and managed to pick up all you ordered I have another task for you. Get Oasis to reform!”

Helpful Report

Posted 5 years ago

“took my order gave delivery date took my money. no delivery and no contact. completed 3 contact sheets and made 10 calls nothing. they should be closed completely if they cdnt deliver service promised. what happens now??”

Helpful Report

Posted 5 years ago

“My kitchen should be ariving 29th april didnt expect that date but neither did i expect this that b&q emailed me through yesterday 8.1.2021 10 months time and with no explanation. The kitchen is matt stone garcinia”

Helpful Report

Posted 5 years ago

“also took my order gave a delivery date and took my payment delivery did not arrive and they did not contact me. I have completed 3 contact forms and made approx 10 telephone calls and was unable to get through. they shd not be taking orders and should be closed completely if they can't deliver on the service. do I now just have to wait to see if my delivery does eventually arrive seems cheeky to have taken out my payment out of my bank.”

Helpful Report

Posted 5 years ago

“Accepted my order.Took my money. Gave a delivery date. Cancelled delivery and then nothing!! Really seems like sharp practice. Can’t contact B & Q by any method. Very disappointed. Don’t think I’ll be going ahead with the new kitchen I’ve had designed with them.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews