B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very annoyed!! Waited over an hour to get onto the website this morning - I was expecting this, so was prepared for the wait. Hurrah - I finally got onto the website only to get the little orange loading circle. It has now been like this for around 30mins. What is going on?? Why have people queue for a website then not even let them view anything?? I assumed that when I finally got in, I would be able to view products as usual. Totally hacked off with the whole process - it has taken around 2 hours so far and I have achieved absolutely nothing. The service in store is always great but the website is a big let down. I gave one star as there was no option for no stars - very poor show B&Q!!!!”

Helpful Report

Posted 5 years ago

“RIP OFF RIP OFF RIP OFF , DO NOT ORDER ANYTHING”

Helpful Report

Posted 5 years ago

“Useless website, with the queueing system following covid. Waited for 4 hours despite being advised the wait was for 1hr, when I finally got in and almost completed my purchase I suddenly found myself back on the queue. Don’t bother complete waste of time”

Helpful Report

Posted 5 years ago

“Ordered an item to be delivered nearly 3 weeks ago. Payment was taken and the order confirmation said delivery would take a week. Still no delivery and no response to the online form I filled in asking if the item would still be delivered.”

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Posted 5 years ago

“An utter PR disaster, whoever thought of the telephone queuing system needs to go. If you can't provide a website that can cater for demand without the ridiculous wait times you shouldn't be in the business of online selling. Bet Homebase are rubbing their hands with delight, another B&Q Customer bites the dust.”

Helpful Report

Posted 5 years ago

“Totally disgusted that selfish people are wondering around buying non essential products when they should be at home. You are putting the wonderful staff and yourselves in serious danger. This is not a joke it’s life or death”

Helpful Report

Posted 5 years ago

“Waited 90 min to get on the site, all the time in the world once in turned out to be 40 min then it threw me out back to start from scratch!”

Helpful Report

Posted 5 years ago

“Your company is a joke opening when people are dying your a multi billion pound company ! Shame on you your not an essentials shop so what your doing by opening when the country is on its knees is disgraceful.”

Helpful Report

Posted 5 years ago

“I ordered something 3 weeks ago. I have had 3 emails telling me my order is ready to collect. it took them 2 weeks to adjust the email to say that you needed to wait for the store to call you first! the staff at my local Band Q are wonderful. The management should all hang their heads in shame at the appalling way they rolled out a system that was far from ready. I am now trying to get my money back.................You cannot email them, the phone goes dead .Do not buy from these stores until you can go in again. It's a complete waste of time”

Helpful Report

Posted 5 years ago

“Waited 2 hours...ordered 7 different items (compost, plants, fertiliser etc)...spent an hour selecting what was shown as available.....got to the basket to find nothing was available..tried 6 stores in all..what a fiasco.”

Helpful Report

Posted 5 years ago

“Ordered from click and collect, in need of things to fix up my flat before moving out soon to get my deposit back. Waited a week for the order to be ready (fair enough, that I can understand), only to be told EVERYHTING on the order is out of stock - why would you let me order it in the first place then? No where else is going to deliver on time now. Thanks, there goes that deposit... Not even any option to replace for other similar items.”

Helpful Report

Posted 5 years ago

“Placed an order for click and collect at my local store. A full week has passed and still no email to pick the items up from my local store. Not good enough!!!”

Helpful Report

Posted 5 years ago

“Logged on at 5.30 am this morning, queue confirmed waiting time was 26 mins, 15 minutes later it had gone up to more than an hour. I gave their rating one star, its not worthy of one star. What are the owners of b&q thinking about, who designed this site? This system of queuing must the worst in the world complete joke”

Helpful Report

Posted 5 years ago

“How can there be an hour wait to get on website at 11.30pm total joke!!!!”

Helpful Report

Posted 5 years ago

“So just received email stating local store reopening on Thursday. No mention of for essential items only so must assume for all general stock. So how many people will now break the stay at home advice ? Shame on you B and Q profit before respect for staff and those KEY workers who put their lives at risk for us all.”

Helpful Report

Posted 5 years ago

“Could understand the wait to get on site then ordered materials and all in stock,paid and told 3 days before items are ready . Again fine these are exceptional times. Then 5 days later you bother to finally email me to tell me you dont have any of the 16 items I have paid for and now await your delay in repaying me. Go to screwfix brilliant”

Helpful Report

Posted 5 years ago

“What a joke waited 40mins online got through click and collect told could be up to 4days just over a week and still waiting for them to call to collect nothing can’t even phone to ask what is going on I’ve ordered from other company and collected same day or next day so why can’t B&Q do the same yet order form curry’s was delivered on Tuesday”

Helpful Report

Posted 5 years ago

“Queued for more than an hour online, told some products out of stock, full amount taken by paypal anyway. Waited to be told order was ready but on day 6 I had an e-mail saying your order has been cancelled as requested. I hadn't cancelled my order!! Money was refunded. Waste of time.”

Helpful Report

Posted 5 years ago

“Ive just read some of these reviews that mention on line queuing. What ARE they trying to do here? so I thought I would check it out myself - sure enough I was in a queue with a wait time of 'over an hour' if they want to loose the few customers they have left, they couldnt be doing a better job (most unlike B&Q lately, they usually mess things up big style).”

Helpful Report

Posted 5 years ago

“Waited 4 days from date of order only to be told it would be a further 5 days before the TEam would be able to pick my order. - requested refund. attempted to reorder through my local branch. after a 50 minute wait selected the products required - at the checkout was told that items were out of stock at my local branch, then was kicked out of the website, which gladly told me that i had a further hours wait to get back on the website. I will not use B&Q Again. Completely Garbage.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,630 reviews