B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,618 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basically what almost everyone else has said. Click & Collect is a disaster. B&Q will take your money and then ignore you.”

Helpful Report

Posted 5 years ago

“Happy to take your money and delivery nothing, no communication and no refund as yet!!!! Hopeless...”

Helpful Report

Posted 5 years ago

“DO NOT USE B+Q CLICK AND COLLECT. Whilst I accept that their are currently issues regarding supply during this Covid lockdown, BQ's service has been nothing short of a disgrace. I have placed 2 orders over the last 4 weeks with BQ. I was informed that the first order would take 3 days, but was told not to turn up for collection until I was contacted via e-mail. They were very definate on this. After 10 days I recieved a nasty call asking if I was going to collect my order, threatening to cancel it. I informed their rep that I had recieved no notification, but instead of apologizing, all I got was, "well it's ready now. You need to collect it". Great staff you have there B and Q. Thinking it was a one of, I made a second order. Website said products were in stock and again collection should take a few days, and that I would be notified. I waited 12 days, to eventually get an email today cancelling my order. Don't waste your time with this joke of an organisation.”

Helpful Report

Posted 5 years ago

“Don't shop at B&Q Manchester, Cheetham Hill, they are run it like a badly run boot camp. Staff are rude and unprofessional to customers in general. I wanted a compression coupler 22mm x 3/4 to connect two 1000mm pipes together. As I waited nearly one hour to get into the store, which seemed for ever, I went straight for the item I needed. I carefully went through the items to select the items I needed. I found out that none exist. As a final attempt ,there was one item that was already open. The packet filthy dirty, stuck down with filthy black sellotape. As I was looking at this item, a older scruffy looking female member of staff came down the isle, rude shouting, "Can I help you", I pointed to her, that I was measuring the connector end to see if it fitted, as the packet was already open. Before establishing the facts, she then rudely stated, "that the packet should not be opened", "as to protect the customer from covid 19". It was clear that the packet had been put back on the shelf, as someone returned it time ago? Isn't that a treat of covid 19 also? In that case covid 19, it can be on any closed item throughout the store, as many people would handle these items before me. Her manor was so unprofessional and threatening, rudely suggesting that I go to another plumbers elsewhere. She could have been more approachable and professional. Obvious , the lack of quality customer service training stuck out. She didn't have a protective face mask or gloves. Shame on B& Q you putting customers lives and fellow members of staff at risk at risk!!! Telling customer to go elsewhere is not professional to say the least. The irony , is that it was their part that was taken off an old B&Q bath that caused the problem in the first place, as they used a non-standard pipe measurement. Not only had I came away empty handed, I had spent valuable time and money, the job is now completed, no thanks to B& Q. To sum up, B&Q is just not worth the trouble. You're better off not B&Qing it. Go to Wicks. You know what they say, you pay peanuts you get monkys.”

Helpful Report

Posted 5 years ago

“If only 0 Stars were available I placed an order on 28/3 for £209 (payment taken immediately) for Home Delivery on 14/4 I AM STILL WAITING . You refuse to let customers contact you , but you see fit to offer a "contact us " which I have now done TWICE ,and you have responded ONCE with a stock Impersonal Automated email with NO information whatsoever on my order.My Online account still says processing ,despite all items being in stock at time of ordering . You seem unwilling to engage with customers .. ( just read the reviews on Trustpilot ) I have passed on the details to Which Consumer Group as I am a member and will also be contacting PayPal .”

Helpful Report

Posted 5 years ago

“If I could give B&Q a 0 score I would . You have taken £209 from me on 28/3 for a home Delivery order due on 14/4 .which I am STILL waiting for .You refuse to allow customers to contact you , except by the " contact us " forms , then you send a stock impersonal automated reply that does not give ANY ipdate whatsoever on my order .I have already contacted Which Consumer Group and provided them with all the details and will also be contacting PayPal . Please also read the reviews on Trustpilot . Need I say more”

Helpful Report

Posted 5 years ago

“A little hitler , letting people in , hands in pockets , shuffling his feet, I’m well aware of the 2 meter space to be left as is everyone is , very rude . Needs teaching customer services at trafford park branch”

Helpful Report

Posted 5 years ago

“If I could leave 0 stars I would wait weeks for delivery and now day before you've sold out because you've opened stores what about people that have a ready ordered and waited weeks to be left without bad service b&q”

Helpful Report

Posted 5 years ago

“This is a money hungry company that are only interested in making money during this period. I order 9 items on the 18th of April and received a confirmation letter to the order will be ready in 3 days. I heard nothing so went to the store on the Wednesday after the order was placed and paid for to be told my stuff hadn't been picked so wasnt ready for collection. I have to say the staff were quite rude when I asked them why do they send an email to say the order the order would be ready in 3 days and just got told my stuff wasnt picked so deal with it. I understand the staff can only do so much but I ask this why open your stores if use have so many click and collect orders to get through, I put it down to pure greed. Today the 27th of April we got an email to say out of 9 items they only have 1 item in stock which means last week when I placed the order and they took my money the items were probably in stock but they opened the shop up to public without my items being picked and could be sold to everybody else in that period even tho they had already taken my money. I think something should be looked at as B&Q are only interested in making money. Your staff are dealing with the out come of your greed it is disgusting.”

Helpful Report

Posted 5 years ago

“After waiting an hour to order online I was disappointed to find that I could not order on click and collect a Smoke detector..each time I added any of the Fire Angel range non in stock to collect only delivery!!! At a £5 cost! How frustrating as theres always been plenty of stock many other times and couldnt even order to collect at a later date??? I gave up in the end. Googled what I needed..ordered from Mano mano online and under 24 hours paid and recieved my goods. free delivery and less then B & Q!!!...fabulous service from them!!! Know where I will be going in future!!!”

Helpful Report

Posted 5 years ago

“Click and collect Isle of Wight 10 items ordered £185 paid by card all items in stock, hour later email all 10 items out of stock will refund. When?”

Helpful Report

Posted 5 years ago

“I ordered some paint on the 18th April for deliver on 26th April. I received a text on Saturday 25th April saying my delivery would be here AM. Nothing arrived. I understand the pressures of Covid-19 however it was them that offered the date and charged me £10 for the privilege. Not only have I not been able to carry out the job putting everything else I was doing back but we were unable to have our daily exercise because we spent all day in waiting for the delivery. I tried to call their customer service which directed me to a form on their website which would not allow me to send.”

Helpful Report

Posted 5 years ago

“Waited 8 days for email to say click and collect was ready for collection, drove to B&Q only to be told I had to join the queue for the shop in order to make my collection estimated waiting time to enter shop was 1.5 hours. I could have queued 5 days ago when the shop reopened and bought from the store. Cancelled my order. You try to be patient and do the right thing with all that is going on only to be dropped in it by a store that only cares about profit and not the customers.”

Helpful Report

Posted 5 years ago

“Placed on order for click and collect paid for tell you to collect next day then go onto the website and change the day for collection everyday, this is an absolute disgrace as you should not take orders if you cannot carry it out. You have opened the store which means you have probably sold my goods and i am having to wait for more stock, this is not acceptable when you have already received the money 😡”

Helpful Report

Posted 5 years ago

“Zero stars for this mob,when I bought the item and went to pay the store I selected said it wasn’t in stock after it saying it had two ,shambles”

Helpful Report

Posted 5 years ago

“I wish I could give a zero star rating. Product ordered and paid for on April 15th for next day delivery. Have heard nothing from them. Customer service are not taking phone calls and they haven’t answered or even acknowledged 3 emails. Why do you accept an order if you can not honour it. Will never shop here again! Avoid and go elsewhere to honest companies.”

Helpful Report

Posted 5 years ago

“I have just queued at the Dundee store. For 1 hour and 20 minutes. To be told when i reached the end of the line, that it was card only payment at the till. I initially went in to buy some plants only to see withered and dying plants still for sale. It wouldn't take much for staff to inform customers about the payment method at the start of the line. When I asked one of the staff if they were expecting a delivery of plants any time soon, i was abruptly told, no idea. (Not the best of service) I think the Manager should over see the the methods on how this store is run. Wont be back any time soon.”

Helpful Report

Posted 5 years ago

“Im off to Screwfix & Bradfords permanently after this fiasco. What DO they expect to achieve by the queues on line?”

Helpful Report

Posted 5 years ago

“Delivery driver took a pallet o tiles off his lorry by bumping them off the side of his tail lift causing them to bump hard on the ground.... yet to find out how many tiles are broken and unusable..... very disappointed”

Helpful Report

Posted 5 years ago

“How can you be classed as essential. Stop putting the lives of your staff and customers in danger for a bit of cash . Everyone else has to suffer so why should you be any different, wait it out”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,618 reviews