B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just queued at the Dundee store. For 1 hour and 20 minutes. To be told when i reached the end of the line, that it was card only payment at the till. I initially went in to buy some plants only to see withered and dying plants still for sale. It wouldn't take much for staff to inform customers about the payment method at the start of the line. When I asked one of the staff if they were expecting a delivery of plants any time soon, i was abruptly told, no idea. (Not the best of service) I think the Manager should over see the the methods on how this store is run. Wont be back any time soon.”

Helpful Report

Posted 5 years ago

“Im off to Screwfix & Bradfords permanently after this fiasco. What DO they expect to achieve by the queues on line?”

Helpful Report

Posted 5 years ago

“Delivery driver took a pallet o tiles off his lorry by bumping them off the side of his tail lift causing them to bump hard on the ground.... yet to find out how many tiles are broken and unusable..... very disappointed”

Helpful Report

Posted 5 years ago

“How can you be classed as essential. Stop putting the lives of your staff and customers in danger for a bit of cash . Everyone else has to suffer so why should you be any different, wait it out”

Helpful Report

Posted 5 years ago

“Checked the B&Q website to see if my local store was open as I needed some critical plumbing equipment. Stated was open so I set off on the 7 mile journey. When I arrived the car park attendant stated that they were only allowing click & collect. Spoke with manager and he wasn’t nice at all. Waited in the online que to make the order for 1 hr to be told they aren’t accepting click and collect!”

Helpful Report

Posted 5 years ago

“Waited 5 hrs to get on the website then it blew me out after 20 mins and put me in the queue again. 20 mins would normally be long enough but the website is so slow and keeps telling you there is no signal even though you are sat next to the server and every light is on. Then when you get on again for two light bulbs it says it is home delivery only, what a joke.”

Helpful Report

Posted 5 years ago

“Six hours to get on website to check stock. To be told they don't stock the item when I know they do! Tried to use online contact.... doesn't work... Absolute rubbish. Why they closed in the first place (when they clearly didn't have to) then create this farce is beyond me. The management / owners should be ashamed.”

Helpful Report

Posted 5 years ago

“received a txt on 23 april to say it would my items would be delivered on the 24 and took day off work to ensure i was home for it not to arrived very annoyed,cant get hold of customer services to find out out what happening with my order or to get a refund”

Helpful Report

Posted 5 years ago

“They take your money but do not issue a refund when they damn well know they have not got the stock”

Helpful Report

Posted 5 years ago

“When B&Q get back to normal will avoid on principal. How idiotic rationing people to look at its web site!”

Helpful Report

Posted 5 years ago

“Can’t believe their stores are open already - money over lives. Just think of all the NHS heroes who could die as a result of people shopping in your stores spreading the virus. B&Q make me sick”

Helpful Report

Posted 5 years ago

“Unable to browse products on line as you have to join a never ending virtual queue. Stupid idea and not needed.”

Helpful Report

Posted 5 years ago

“Avoid click and collect. You wont see your items or your money again and no one will communicate with you.”

Helpful Report

Posted 5 years ago

“Placed order online 5/4/2020. Could not call Store to arrange to collect (not answering phone) so order expired. They have taken my Money. I have not had the items. My online account says they have been collected and my money has been taken. I cannot get in contact by phone, they do not reply to email. Terrible service and stolen my money... Do not use....”

Helpful Report

Posted 5 years ago

“Very annoyed!! Waited over an hour to get onto the website this morning - I was expecting this, so was prepared for the wait. Hurrah - I finally got onto the website only to get the little orange loading circle. It has now been like this for around 30mins. What is going on?? Why have people queue for a website then not even let them view anything?? I assumed that when I finally got in, I would be able to view products as usual. Totally hacked off with the whole process - it has taken around 2 hours so far and I have achieved absolutely nothing. The service in store is always great but the website is a big let down. I gave one star as there was no option for no stars - very poor show B&Q!!!!”

Helpful Report

Posted 5 years ago

“RIP OFF RIP OFF RIP OFF , DO NOT ORDER ANYTHING”

Helpful Report

Posted 5 years ago

“Useless website, with the queueing system following covid. Waited for 4 hours despite being advised the wait was for 1hr, when I finally got in and almost completed my purchase I suddenly found myself back on the queue. Don’t bother complete waste of time”

Helpful Report

Posted 5 years ago

“Ordered an item to be delivered nearly 3 weeks ago. Payment was taken and the order confirmation said delivery would take a week. Still no delivery and no response to the online form I filled in asking if the item would still be delivered.”

Helpful Report

Posted 5 years ago

“An utter PR disaster, whoever thought of the telephone queuing system needs to go. If you can't provide a website that can cater for demand without the ridiculous wait times you shouldn't be in the business of online selling. Bet Homebase are rubbing their hands with delight, another B&Q Customer bites the dust.”

Helpful Report

Posted 5 years ago

“Totally disgusted that selfish people are wondering around buying non essential products when they should be at home. You are putting the wonderful staff and yourselves in serious danger. This is not a joke it’s life or death”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews