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B&Q Reviews

2.2 Rating 2,619 Reviews
28 %
of reviewers recommend B&Q
Company Reviews Questions Metrics Info
2.2
Based on 2,619 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read B&Q Reviews

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

B&Q 1 star review on 17th April 2025
Robert14042025
B&Q 1 star review on 12th April 2025
Anonymous
B&Q 1 star review on 3rd March 2025
Anonymous
B&Q 1 star review on 8th February 2025
Shirley
B&Q 5 star review on 7th February 2025
#pooleplastering.com
B&Q 5 star review on 7th February 2025
#pooleplastering.com
B&Q 5 star review on 5th December 2024
Joan Kennedy
118
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nadeem Bashir
Unverified Reviewer
“worst customer service ever at Erdington branch!when I wanted to complain to head office the manager have me a link to a survey b&q”
Helpful Report
Posted 12 years ago
Lee Ellams
Unverified Reviewer
“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”
Helpful Report
Posted 12 years ago
B&Q is rated 2.2 based on 2,619 reviews
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