B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have had really poor service from B&Q rosy time didn't deliver all ballast and patio slabs with no explanation and no reason why no sorry and no second delivery date. This time ordered timber and osb board delivered all the timber but only 10 of the 28 boards delivered again driver said nothing other than your short on osb boards but not a word when there coming so phoned the store at Romford to chase up the next morning and got nowhere they said will phone back and didn't phone back so chased again still nothing and went down to the sore only for them to say sorry the becton depot was shut . This has cost me time and money as have had labor on site waiting waiting on both occasions with no for of compensation for my loses. For a company of this size it acts as a DIY store and not a professional builders merchant it's a joke DO NOT ORDER from B&Q go to a local merchant”

Helpful Report

Posted 10 years ago

“VERY much doubt i will get a response from b&q as been waiting since friday for them to sort an order for me despite 3 emails and one fone call where the rude guy on the other end told me he would ring me back STILL WAITING. appalling, GIVING THEM TILL TODAY TO SORT IT THE IM GUNNA GET FULL REFUND AND GO TO wickes, b&q management GET IT SORTED!!!”

Helpful Report

Posted 11 years ago

“Went for a kitchen at Swansea morfa, spoke with a very friendly, designer Chris , designed a lovely kitchen was excited to see it on the screen looked 10 times better than everywhere else I tried. Called back a few days ago to buy , to be informed he had been sacked from B&Q, lost all faith in the company and a total waste of time. Be caerfull B&Q are closing 60 stores in the UK. Felt bad for the designer as could not have been more helpful, was excellent compared to home base and cheaper than wren.”

Helpful Report

Posted 11 years ago

“Awful terrible kitchen department, noone seems to know what they are doing, try asking a simple technical question. Like Zombies”

Helpful Report

Posted 11 years ago

“Terrible, wanted to buy a kitchen bit all they seemed interested in was the money”

Helpful Report

Posted 11 years ago

“The worst customer service I have seen never. I bought 2 unit, they sent one and that's all. They didn't refund me for the other after I called them a week later asking for the second unit. They first said, we don't have anymore this item and we will refund you for the second. I asked and insisted several times for to get a similar replacement item for the second unit, instead the refund, but they said we don't have any similar item (I attach a screenshot from their website). I insisted again and they finally said "we have found your second unit, you will receive it tomorrow morning". After 4 days without nothing I called them again and they said "we had refunded you for the second unit", our apologies, bla, bla, bla.... I was trying to insist about to get an alternative item unsuccessfully and that's all. I got a refund after 2 calls and 2 weeks later with any alternative to get what I paid for. GOOD BYE B&Q!”

Helpful Report

Posted 11 years ago

“I recently bought some Velspar paint at B and Q and was advised d by the paint Dept. that this was suitable for wood side cabinets. It took 3 coats to get any sort of finish even after primer and two base coats. Went back to see if I could get a sealer to stop paint coming off and was shown a stand with paints especially for wood!!!!!!! including the colour I originally wanted! Customer Service useless and unhelpful, wrote to CEO, he had left!!!!! His office Insisted on receipt which I longer have,. My proof of purchase was that my postcode was taken in case I need any more paint!!!!!!! I don't think so. Terrible paint, very poor Customer Service.Will be going elsewhere in future!”

Helpful Report

Posted 11 years ago

“Cheetah hill B&Q a waste of time, recommend you go straight to wicks. Waited for ages for staff even going to the check out where the staff called for extra help 8 times, still nothing!! Went to manager, again waste of time, was told a worker is on timber? (0h, right!) went to wicks where I actually got acknowledged wish I went there in the first place”

Helpful Report

Posted 11 years ago

“Staff are useless who don't appear to no a thing about what you ask them, No help is there when needed, all Stood around talking, 6 people needing help today all complaining, never known anything like it- Lincoln b&q”

Helpful Report

Posted 11 years ago

“bought a cooke and lewis shower enclosure online paid through credit card, told to ring pjh to arrange delivery, unfortunately told the door for the enclosure was not available. had to cancel this order and wait 5 days for refund. ordered a different product code shower enclosure cooke and lewis smoked glass, paid for it, then told no door available, cancelled waited for refund. phoned bq customer services .......complete waste of time.they recommended clear shower enclosure was available so i bought and it was delivered..........no shower tray. cancelled order through customer services again waiting for pjh group to pick it up and take it to the rubbish tip, and then refund me hopefully. ordered 4th cooke and lewis shower enclosure instore in sunderland, yes its available yes it has a shower tray, excellent, 1 hour later pjh group phone theres a problem with the order its unavailable ...what would you do now? customer services is non existent, stuart is the highest customer services rep and he says its nothing to do with them, gives me 2 options take the 56kg enclosure back to store or wait for a refund when they decide to pick it up, thanks a lot stu lol. if theres is no one higher than stuart to complain to in customer services where do you go? mr r cassidy”

Helpful Report

Posted 11 years ago

“Recently we have moved into our new home traslating to a lot of DIY and equipment purchase. We found b&q staff (when you can find them) to lack complete knowledge and passion in areas they are stationed on. In the end we got so frustrated and travelled to Wicks (further away so was not our first choice) to buy all materials and for any advice. I feel staff should be receive training in any industry they work in and part onus should fall on employer. Very disappointed indeed.”

Helpful Report

Posted 11 years ago

“when prices state clearance, it appears that every time i get to check out it is never the item that is placed above the price ticket. not the first time, cashier didnt want to know. customer service is rubbish , get a grip Cannock”

Helpful Report

Posted 11 years ago

“ordered an item on click and collect, received email advising me to collect next day. Made the trip to store to be told it hadn't arrived but would be in next day. Called the next day so be told it still wasn't there. Phoned the number on order email only to be told it was nothing to do with them. I was given another number to call who told me it was nothing to do with them either and transferred me back to my original number! After numerous excuses I asked to speak with a manager. This hasn't resolved the issue, no one seems to know who is responsible for click and collect, apparently goods don't come from B&Q, it seems every excuse is there but no real reason as to why the goods being offered for sale are not available and why they stay available for sale on the website for several days. I have tried to email someone higher but unable to get address. No compensation offered for petro, phone calls etc. Sorry, doesn't work with something so fundamental as offering stock for sale you don't have. I have to ring today (another phone call) to see if item in on normal delivery. In these 6 days B&Q have taken my payment but not bothered to adviseme yet why I have' been able to get my goods. The 'click' is easy but forget the 'collect'.”

Helpful Report

Posted 11 years ago

“So after 2.5 yrs my kitchen cupboards are bubbling and peeling, 6 out Of 13 doors to date are faulty! They finally agreed to honour the 10 yr warranty and replace said doors but on delivery they are a differant Colour to the rest of the kitchen! And nope my kitchen does not get a lot of sun! They are refusing to change them all but have offered to sell me the rest of the doors if I want them all to match! This kitchen is still on finance and wasn't cheap! I'm fuming!!”

Helpful Report

Posted 11 years ago

“Ordered 4 items, 3 of which were damaged... promised to re deliver but after waiting in all day they didn't turn up. Then was promised a call back two days in a row and it didn't happen. eventually after chasing, was told the damaged items were out if stock, did I want to cancel order.... not even a sorry!! When I complained to b and q, I got a standard generic reply. I'm so surprised at just how bad it was seem once they got ur money their not interested”

Helpful Report

Posted 11 years ago

“Very bad after installation service in clacton on sea.”

Helpful Report

Posted 11 years ago

“Extremely disappointed with customer service at the store and customer relations team by phone at B&Q I have been racist attact and discriminated at store and called liar , because I have tried to exchange the product for different make . I have raise complain and nothing is happen I would advice people with different colours of skin or religions to avoid the store if it's possible in Gillingham. Kent and customer service, as in general because they won't do nothing at all because there is not trust to customers ! and they are Bias they don't take any notice about kids if thay are there and notes of other customers if they are witnessex and agree with other customers how they dealing is bad”

Helpful Report

Posted 11 years ago

“I order a table and chairs, and I was told the delivery would be on Wednesday, but not what time (apparently they do not know this until the day). So I booked the day off work. The day came and I received notice the delivery would be between 3 and 6pm.....Great I thought and got some stuff done round the house. 3pm came and I started to get excited, got a space in the shed clear....and waited. Just after 5pm the phone rang, excitedly I thought they are here.......How wrong I was, it was the delivery company calling to tell me they will not be delivering today as the driver has reach the max working hours.......What they scheduled more work then the driver could do?? So I asked disappointed could it be delivered tomorrow? ........Nope Friday!!!! Ok so after a moment I calm down and ask what time (so I don't have to book another whole day off work) ?..... Guess what? They can not tell me. Sorry but this is disgusting I have never experienced a none delivery with such a bad excuse!!!! They schedule more work then the drivers can handle and then screw the customer over when the driver can not complete this unrealistic work load.”

Helpful Report

Posted 11 years ago

“Absolutely hopeless. It has proved virtually impossible to buy a kitchen from these people. No one calls you back and different departments don't speak to each other. I was promised they could install it within 6-8 weeks, this turned out to be 14 weeks. I therefore found another builder and agreed a delivery date to coincide with his start date. I then received a message to say they'd deliver the kitchen a week later! After a number of calls I got this brought forwards save for a few items to arrive later. The final items are due tomorrow and I have now received a message to say one is out of stock and won't be delivered till the end of the month. Frustrating in the extreme.”

Helpful Report

Posted 11 years ago

“I wrote a review on B@Q site but they rejected it - why - because it only had a 1 star. I placed my order for garden seat cushions way ahead of time, so I could have them for my garden party. Delivery was supposed to be Thursday. Nothing. Called on Friday about delivery - 5 times and every time a diffenrt answer. Not delivered. Cancelled the order. Monday night B@Q deliveres the cancelled order. Abyssmal service!”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,665 reviews