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B&Q Reviews

2.2 Rating 2,598 Reviews
28 %
of reviewers recommend B&Q
Company Reviews Questions Metrics Info
2.2
Based on 2,598 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read B&Q Reviews

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

B&Q 1 star review on 1st August 2025
Marta
B&Q 1 star review on 17th April 2025
Robert14042025
B&Q 1 star review on 12th April 2025
Anonymous
B&Q 1 star review on 3rd March 2025
Anonymous
B&Q 1 star review on 8th February 2025
Shirley
B&Q 5 star review on 7th February 2025
#pooleplastering.com
B&Q 5 star review on 7th February 2025
#pooleplastering.com
119
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Vampirepirates
Unverified Reviewer
“what an unfriendly unhelpful bunch in B&Q Guildford this morning! Lovely customer service..not”
Helpful Report
Posted 11 years ago
Sam
Unverified Reviewer
“I would not order from B&Q again they just sent me broken glass. Customer service team scored 0/10. Rude and unhelpful.”
Helpful Report
Posted 11 years ago
Jenna
Unverified Reviewer
“Oh B&Q... Your total lack of customer service never ceases to amaze.”
Helpful Report
Posted 11 years ago
Kaila
Unverified Reviewer
“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”
Helpful Report
Posted 11 years ago
Vivi
Unverified Reviewer
“After three calls to customer service still no answers from B&Q about my radiator order and tradesman waiting to fit. Not impressed.”
Helpful Report
Posted 11 years ago
Jane Merrick
Unverified Reviewer
“the worst Customer Service I have encountered, I will be writing to complain & take this further!! !! !!”
Helpful Report
Posted 11 years ago
Nadeem Bashir
Unverified Reviewer
“worst customer service ever at Erdington branch!when I wanted to complain to head office the manager have me a link to a survey b&q”
Helpful Report
Posted 11 years ago
Lee Ellams
Unverified Reviewer
“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”
Helpful Report
Posted 11 years ago
B&Q is rated 2.2 based on 2,598 reviews
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