B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a door from B&Q. The quality was appalling. I left a factual, negative review on their website but received an email stating that my review did not meet their standards so would not be published. According to them, reviews are vetted by a third party who decide whether or not to publish the review and B&Q have no control.. I asked many questions as too why my review didn't meet their standards and got fobbed off with a meaningless answer. I think it is clear that the reviews you see on the website have all been censored any cherry picked to put across a good impression. I asked B&Q why they took part in censorship of free speech and I was ignored. I won't shop there again. They are overpriced and much of the stock has been on the shelves so long you get covered in dust and dirt when you pick it up.”

Helpful Report

Posted 11 years ago

“Do not buy turf from B&Q its dead and rotting by the time you get it home.”

Helpful Report

Posted 11 years ago

“I had a complete new bathroom supplied and fitted by B&Q, At first glance it looked very nice,I wont go into all the problems we had with delivery and the installer but their were many, is what i am more upset by is the very bad Quality glaze of the Cooke & Lewis toilet to the point that after every flush excrement stays stuck to the bottom & sides,I got in touch with B&Q and told them the problem, they in turn sent me another one (flown down from Scotland) i got a local plumber to replace it Only to find i have exactly the same problem with the replacment, what sort of rubbish is Cooke & Lewis turning out, Incidentally a friend ask me if they could have the original i told them the problem we had never the less they had it installed and yes the problem is still their. I would be interested to know if anybody else had this problem”

Helpful Report

Posted 11 years ago

“Sheffield - Darnell branch. Manager and staff on bathroom department need customer care training. Manager also needs to take responsibility for items stacked in the wrong place. I bought a wc (3 of them stacked) below a sign that read £87 when I got to the till I was charged £147. I was actually told by the manager when I was looking at them that they were discontinued line hence the price. I bought several other items at the same time and only noticed I had been charged £147 when I got back to my car. I went back into the store the woman on the till couldn't care less. I went back to bathroom dept to query the price. The member of staff shrugged and walked of. I returned everything I had bought. Will I ever shop at B and Quality again. NO WAY.”

Helpful Report

Posted 11 years ago

“Company & staff I dealt with were pathetic , policy on treated customers should be changed, do yourself a favour & shop elsewhere ....”

Helpful Report

Posted 11 years ago

“If I could give no stars I would! I ordered some laminate flooring,underlay, beading and paint (decorating bedroom) online, got a txt to say coming Friday (great up to this point), when it came I was 2 boxes short of laminate and one beading strip was snapped in half and I only had one half in the box! was told to email so rather than waiting I rang, they didn't have a clue why I was 2 boxes short and the paint was being delivered by a different company! And will now have to wait till TUESDAY for the other boxes. I'm doing my room tomorrow and currently sleeping on a mattress downstairs so I won't be doing that till Tuesday!”

Helpful Report

Posted 11 years ago

“Do yourself a favour, buy from somewhere else. Ordered one door on the 15th, chose delivery for the 21st, so far so good. Got a text confirming delivery for the 21st but guess what, 21st came and no door. Tried the customer services number, but they were experiencing 'heavy call volume' so despite my call being 'important to them' I only managed to speak to someone after my 4th attempt. He was was 'very sorry' but as the courier was now closed he could offer no explanation but promised to ring me back the following morning. The following morning rolled round but of course no call was received, so I rang them. Coincidentally they were experiencing 'high call volume' and once again my call 'was important to them', eventually I got through. This time they were 'very sorry' and offered to call their courier.....but the courier was not picking up the phone, so B&Q promised to call me back..........guess what. On the day I ordered a door from B&Q I also ordered a full bathroom suite from a Victoria Plumb (they had got much better reviews, but didn't stock the door I needed), 5 wall panels from Wickes, some plumbing fittings from Screwfix and something else on Amazon. All arrived as promised on the 21st. Fur coat and no Knickers. Is B&Q closing down?”

Helpful Report

Posted 11 years ago

“B&Q is without doubt the most disconnected, disjointed and poorly run organisation. If you want to go an buy an overpriced pot of paint, then head straight to B&Q! If you want to be thoroughly disappointed - then B&Q is for you. If you want common sense, decent customer service and confidence in aftersales, then you really need to go somewhere else! It is just a shame that I can't score them as ZERO!”

Helpful Report

Posted 11 years ago

“Called into my local B&Q in Merthyr Tydfil Thursday evening. Picked up some self-leveling floor compound, and a few other related things, I planed on a spot of DIY at weekend. When I reached the checkout I was told that the self-leveling floor compound was not for sale unless I had a trade card. Went down the road to Wickes, bought everything I needed, no problem. Will never waste time at this store again.”

Helpful Report

Posted 11 years ago

“The most misleading and slack company everrrrr....went to their diy class which website claims runs ever week. Went on monday morning, traveling almost 3 hours to surrey all the way from where I live... only to find that these guys stopped doing theclassez 2 weeks ago. Still went inside, another lady claimed they still run them!!!! In their own store??? Something not quite right there.. its a glaring sign that the company just doesnt care. Still cant get over the fact that companies like these exist. Cmon guys even small companies bother to update whats on and whats not on their website. Shows they are just not bovvered. Will never buy anything from them, and definitely a big no no to friends & family”

Helpful Report

Posted 11 years ago

“Purchased from Chelmsford store 125L bag of compost I had to struggle to get it on the trollie as no staff available to help , I asked the till operator could she get someone to help put it in the car , she asked ""well how did you get it "" ? ( I put it on myself ) she called for someone to help me , I waited 15mins then gave up I then attempted to load it my self , a gentleman an O.A.P like myself loaded it for me . this has happened on several occasions Need to get your act together”

Helpful Report

Posted 11 years ago

“Hello, I had worse ever experience with the purchase of furniture panel from local store in Becton. Order number 87236895. Customer service in that store is appalling!!! I purchased goods of total value of £140 and also ordered home delivery. As the goods were on the top shelves it could not be done on the day or next day. I paid for the goods and delivery and was given a receipt with a promise that somebody will call in the next 3,4 days. The week had past, no one called. I called numerous times to find out about the order, only to be put through random departments. Finally, a chap from kitchen department answer the phone and was able to look in the system and found out that the forklift driver was sick so the goods can't be dropped down and somebody will call me when the goods are dropped. No one called, so I called again and found out that goods are now on the shop floor but can only be delivered the following week. I arranged the alternative transport as I couldn't leave the builders waiting and the item was not available in other stores. When we arrived in the store my ordered goods were not reserved or put away with order number, they were just on the shop floor so had we not arrived on time they could have been sold. I bought my goods 28th of March. My delivery charge has not yet been refunded. Yes, you guessed right! I am being put through from department to department! I also spoke to manager who was not interested in any feedback and reffred me straight to head office. Employees including the manager in that store don't know their product, don't know their policies and lack basic common sense customer service.”

Helpful Report

Posted 11 years ago

“B&Q delivery service is appalling. We should have had our delivery on 28th april which was booked a week previous. We waited and in the end phoned customer services to find out what was happening as had had no communication regarding delivery. We were told delivery would a certain time slot. We were then told we would not get the delivery because of problems at the depot, then we were told it would be delivered and then would not. Upshot was that we did not receive our delivery and would get it on 30th. april. My husband stayed at home all day for this delivery which did not happen. My money for item was taken on 23rd april. No real apology and no compensation. I will not be ordering from B&Q again.”

Helpful Report

Posted 11 years ago

“Order placed on 4th April and till now I missed half of the ithems. Embarrassing for B&Q they just still my money. I can't finish my project because of that. Every time I call customer support they send me with nothing. Buy somewhere else !!!”

Helpful Report

Posted 11 years ago

“I bought some valspar mixed coloured paint - bright green! at b and q in queensbury. When I got home I opened it and it was white- so I took it back and told the lady on customer services..- she didn't seem to believe me- called the manager who came and had a look, then instead of apologise ing said ok we won't charge you for another one- well obviously!!!! As you gave me totally wrong coloured paint in the first place and wasted petrol and my time. !! Infact he didn't apologise- just said these things happen- pretty terrible customer service..”

Helpful Report

Posted 11 years ago

“You can not trust B&Q !!! They have on their website product (Anthracite Arnhem Paving Slabs) , which are available for home delivery within 7 days, so I went to the shop asked if they can make the order for me, because I want to be sure it will arrive in 7 days time, because I booked my builder already. They checked the product, and told me it will be available in 4 weeks time, because of supplier or whatever it was, so obviously 7 days delivery is a lying. Likely I didn't bought the slabs online, because it will be a big disaster for the builder. B&Q NOT RECOMMENDED !!!!!”

Helpful Report

Posted 11 years ago

“The customer service i received today was terrible , i aksed a member of staff for help to then be ignored so i asked another member off staff who replied with a sarcastic comment your staff act as if no training was given. I then witnessed two members of staff messing on i then carried my business over to wickes where i recived outstanding custmer servies amd felt very welcomed by staff”

Helpful Report

Posted 11 years ago

“I used to do workplacement for them they accussed me for damaging a customer car and told me to leave the building.never gave me a chance to speak or discuse the issue they just wanted me out and told me they wont take any action aganst me if i left the store this has shattered my confidence and made me feel like dirt but dint provide any proof that it was me i think i was treated unfairly.”

Helpful Report

Posted 11 years ago

“Do not expect a delivery from them. Do not expect an explaination or to speak to anyone who can give you any sense. First day of failed delivery was told no-one answered door. second day of failed delivery just didn't turn up. Rang number and told accident in warehouse. No one was going to ring us to let us know it wasn't coming. Phew just don't waste your energy with them .”

Helpful Report

Posted 11 years ago

“I have paid for and should have received my Dimplex Jazz electric stove by the 8th April, still no delivery. Not only have I had to contact b&q twice to be told that my parcel has been delivered to the wrong part of the country and have been told it'll be delivered tomorrow on 2 different days, I'm still non the wiser as to what parcel force are doing with my parcel, when is it being delivered? The lack of communication is shocking. The delivery service is the worst I've received. Through the delay and lack of being in the know, being lied to by 2 B&Q advisors I have lost any trust in your company and have lost any future custom from me and my family. I will be taking my business else where. What is happening with my parcel??”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,661 reviews