B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just came off the phone to HQ (a second time) not happy at all. Full experience shortened for brevity... Thu 2nd Jan 15 - ME : Phone call to wakefield store. May I bring back for refund (not refill) a calor gas bottle I bought at Huddersfield B&Q quite a while ago? The reply... YES. - ME : Drove to Wakefield store with said gas bottle. - Wakefield staff - Sorry, you CAN get a refund on the bottle, but you will have to go back to the store you bought it from. Fri 3rd Jan 15 - ME : Drove to Hudddersfield store as advised. - Huddersfield staff - Sorry but we don't do refunds on gas bottles. You have to go to a calor gas outlet. There's one nearby... directions given sort of. - ME : Drove towards the calor gas place as instructed, whilst thinking 'THIS IS WRONG', 'I HAVE DONE THIS BEFORE MANY TIMES'. On that feeling I rang Huddersfield store up to query. - Huddersfield staff (garden centre) : Sorry you have been instructed wrongly, come back, ask for 'Richard' and we'll get that refund sorted. - ME : Drove back to Huddersfield again, waited an inordinate amount of time for the manager. I was told that a couple of staff had gone into the car park to see if his car is still there (dinner). I watched (and filmed) the said two staff go out and proceed to have a fag instead! - ME : Having waited a silly amou t of time, the manager finally roll up. Now by this time you may excuse me if I decided to film the situation moving forward. - Huddersfield Manager - Are you filming? Upon being replied yes, I was told he will not discuss anything with me whilst filming, and that they dont refund gas bottles. He also refused to speak to the member of staff that 10 minutes earlier told me to return back to the store. - ME : Having read all of the above you will also forgive me I hope for being a little bit beyond it all now. Argument ensues. I am told to leave the store. - ME : Rang HQ. HQ told me that the store have got it wrong, and to go back in and allow the manager to speak to HQ on my phone. HQ failed to convince the manager, and once finished speaking to him put the phone down on me. YES YOU HEARD, I was hung up on by HQ. - ME : Rang HQ again to be told that indeed B&Q do not give refunds on gas bottles. I suggested that my time had been wasted, petrol used travelling back and forth all over the place. I suggested I was due monetary recompense for the monies/times/stress that it has cost. I was offered a £10 gift vouncher. 1. It's a gift voucher. We will give you money, BUT YOU MUST SPEND IT WITH US. 2. It covers no way near my costs. Petrol alone was higher than that. I refused on the grounds of principal. Stick it up you're... I am completely bemused. It would be funny if I hadn't had to be at the centre of it. B&Q are criminally pants! YOU SERIOUSLY COULD NOT MAKE THIS UP. My situation remains unresolved.”

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Posted 11 years ago

“Bought extension ladders on-line. Website said 'order before 3pm for next day delivery'. After four days, repeated telephone calls and promises received from B&Q, the ladder manufacturers Abru and the delivery company Tuffnells, I cancelled the order. The delivery company couldn't locate Tewkesbury on their SatNav. From Bristol. Several other websites offered 2-3 days delivery. I chose B&Q because of the 'next day delivery'. Absolute rubbish. Between them, they couldn't run a bath!”

Helpful Report

Posted 11 years ago

“34 mile round trip to buy zinisser paint at Norwich branch. Checked beforehand on website, said it was stocked. None in store, hopeless staff. Didn't have a clue. Don't get me started on the so called expree check out, yet to get through without it saying assistance required. A complete joke calling it express. They should just open more tills and scrap the damn thing.”

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Posted 11 years ago

“boycott boycott”

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Posted 11 years ago

“B&Q Stairfoot, Barnsley - apparently closing in about 18 months and so the store manager is sacking as many staff as possible (just making up reasons to sack them). So, obviously the staff absolutely hate the management and have no reason whatsoever to offer any kind of customer service. Cant say I blame them.”

Helpful Report

Posted 12 years ago

“bought an external £499 Romero door from B&Q - what a load of rubbish!! within two weeks started to crack and swell making it impossible to open and close. I sent a letter of complaint to the Cowbridge Road west , Cardiff store 3 weeks ago - as yet the manager has not responded. Terrible after sales service.”

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Posted 12 years ago

“experienced some of the worst customer service ever at B&Q Leeds today. Spending a small fortune renovating my house so bitter!”

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Posted 12 years ago

“what an unfriendly unhelpful bunch in B&Q Guildford this morning! Lovely customer service..not”

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Posted 12 years ago

“I would not order from B&Q again they just sent me broken glass. Customer service team scored 0/10. Rude and unhelpful.”

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Posted 12 years ago

“Oh B&Q... Your total lack of customer service never ceases to amaze.”

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Posted 12 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”

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Posted 12 years ago

“After three calls to customer service still no answers from B&Q about my radiator order and tradesman waiting to fit. Not impressed.”

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Posted 12 years ago

“the worst Customer Service I have encountered, I will be writing to complain & take this further!! !! !!”

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Posted 12 years ago

“worst customer service ever at Erdington branch!when I wanted to complain to head office the manager have me a link to a survey b&q”

Helpful Report

Posted 12 years ago

“At B&Q for the 5th time: someone else's oven, no doors, no hob, damaged end panels. Online and on phone customer service is AWFUL.”

Helpful Report

Posted 12 years ago

B&Q is rated 2.2 based on 2,661 reviews