Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 10,747 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 19th August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was always very good which I think was important especially for the type of product that’s provided.”

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Posted 1 year ago

“Easy reliable”

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Posted 1 year ago

“This company is amazing and works very hard at what they do! Their shipment is very quick and they have more options of supplies than other companies”

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Posted 1 year ago

“Such a great experience! Everyone knows that Tricare is a pain to work with, and Baby Pavilion made it so easy to get everything done and approved. It was also super helpful when they emailed me each month about my bag refills! Another plus, when i submitted the refills I usually got them within 24 hours to my door. Might just be my location, but crazy fast shipping was also a plus!”

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Posted 1 year ago

“Love how I get notifications 2hrm it's time to reorder my milk storage bags and it gets delivered after a few days . Thank you!”

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Posted 1 year ago

“Awesome customer service and benefit! Have used them with every baby and they really streamline the process!”

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Posted 1 year ago

“They stopped sending me monthly reminders for storage bag reorders after 3 months. Once I figured this out I put a reminder on my calendar to reorder every 30 days. An email would arrive showing an order confirmation then nothing after. I'd call and would be berated for asking because "they don't work weekends" even though it had been well over a week without any shipment confirmation. Coincidentally, not long after the calls I'd receive an email confirmation for shipment and order details showing the order was placed that day even though that was not the case. Tricare covers 100 milk storage bags for three years after a birth, but due to Baby Pavilion's unreliable system my bags only come once every 6-8 weeks and that's despite my monthly reminders to order and only after I call and ask for updates. I'm glad others have had a positive experience with them, but I would never recommend this company over the many others who provide the same service but with actual good customer service.”

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Posted 1 year ago

“The process of getting my pump and bags was incredibly easy. I'm very thankful they make everything streamlined and easy because I had no idea what I was doing. Without baby pavilion I probably wouldn't have the pump, parts and bags except for through my baby shower or out of pocket.”

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Posted 1 year ago

“Love how fast and easy it was to order everything I needed when I needed it and the shipping was fast as well.”

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Posted 1 year ago

“Got my pump super fast honestly this has been an amazing experience. It was quick and easy to get and shipping was fast as well. Thank you so much Baby Pavilion!”

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Posted 1 year ago

“Always quick delivery of supplies. Customer service was so helpful and kind when I had an issue with insurance. The process was so easy and quick too.”

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Posted 1 year ago

“They made it so easy to order! Definitely recommend!”

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Posted 1 year ago

“Baby Pavilion has been so wonderful, through my pumping with both of my kids. The paperwork was minimal, everything was easy with reminder emails, and the few times I had to reach out (for example, I moved and forgot to change my address on the site), they were incrdibly responsive and helpful. In a time of life that's already so overwhelming and stressful, I'm glad I chose Baby Pavilion, as it was one less thing to think about!”

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Posted 1 year ago

“Baby Pavilion has been so great to work with! They have helped us provide for our little girl in such a huge way! We couldn't be happier.”

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Posted 1 year ago

“Everyone at Baby Pavilion makes the process of getting things so easy, and I always get my supplies so quickly”

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Posted 1 year ago

“Excellent service. Easy to use with tricare, quick shipping. No issues”

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Posted 1 year ago

“I had a great experience ordering my breast pump and milk storage bags for my last pregnancy. It was super simple, and with Tricare my spectra pump was completely covered as well as milk storage bags for 2 years following birth. I was also able to order compression socks with a prescription from my doctor (that was fully covered as well). I highly recommend ordering through Baby Pavilion, especially if you are a Tricare beneficiary.”

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Posted 1 year ago

“Thank you Baby Pavilion for all you for mothers!”

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Posted 1 year ago

“Super easy to use and wonderful customer service that is always quick to answer an email and get things sorted for me or answer any questions. Loved using them for both my pregancies and for milk bags. Very grateful they make it reliable and simple to use them.”

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Posted 1 year ago

“Beware: this company will send you extremely dated equipment. I was shipped a pump manufactured in 2021. When calling to speak with the company, they continuously redirected me to the manufacturer. The manufacturer confirmed that all pumps sent out should be dated no later than 12 months from the date received. Currently working with my insurance to correct their error. DO NOT USE IF YOU DESIRE A SEAMLESS EXPERIENCE. Customer service rep was also extemely ill advised on policy regarding dated pumps. Look elsewhere!”

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Posted 1 year ago

Baby Pavilion is rated 4.9 based on 10,747 reviews